British Airways

London City to Malaga return. Things started badly when my 2 year old son was out on a separate booking reference. The call centre in India refused to help fix it, saying I couldn't manage his booking because it wasn't in my name! Then we had a three hour delay at LCY - something to do with them miscalculating the weight allowance. During that time BA didn't give us any food or drink, and gave us no updates as to what was happening. We landed just under three hours late, so couldn't get compensation. Return journey at Malaga, another one hour delay. After we got back tried to collect Avios points on website, but kept getting 'system error'. Then tried calling BA customer relations, and after going through the menu system was told that "due to disruption your call cannot be answered". That's the last time I fly this terrible, uncaring airline. The only upside is that London City is a great airport on a weekend!

✅ Verified Review | Come on British Airways. Really. I have flown BA long haul on two journeys in the last four weeks. First from LIM-LHR and now LHR-DEN. I know that BA has refurbished some of their B747-400 and B777 but the rest are a disgrace. As a flag carrier, what message does this send to the rest of the world? On a positive note, the cabin crew are always polite (sometimes to the point of being passive-aggressive), but this is a humourless service. Even London Underground has moved from the dated uniforms. The in-flight catering is lack-lustre. I choose vegan because the standard meals are truly awful. You now even have to pay for the snacks between meals (unlike KLM or LATAM). I understand the economics are difficult, given that some nations subsidise flag carriers, but small and low-cost changes would make a major difference. Firstly, smarten up the staff (have you seen the LAN uniforms?). On the last flight, one crew member hadn't shaved and it wasn't designer stubble. Get some humour training into the crew and just make passengers flight comfortable. The IFS systems are so dated that they match the reruns of old BBC sitcoms/ soaps offered. On a positive note: 1) I believe BA is a safe airline and the crew professional. Big bonus point for me. 2) When there is a problem, BA is efficient in sorting it out. 3) Communication from the cockpit is usually good.

Being a gold Exec Member and this was a redemption flight one should not really complain. But if I was paying 4000 UK for this I would be out raged. The Aircraft at B777-200 well past its sell by date. The Crew whilst personable and very pleasent look bored. The food is a disgrace, wines (white warm), reds (cold) so bad as when I asked for the Business class menu to compare it with First, was superior in every way. Example being First - Soup versus Business Crab Tian? The CSD just apologised and said I know its a disgrace but we keep telling them. Aircraft was so old the ceiling fell in with the celoptape loosing its grip and some foam plate hung out. It really is past a laugh asking people to pay their rates. Overall I find BA moving to a 3 star, its overall product is lazy, apathetic, inconsistent and tired. The crew are fantastic in the air as for the ground well its like a tube station or a civil servant job for life atitude. My advice stay well well away for premium prices, their Euro Business is laughing stock.

I hadn't flown with BA for quite a number of years, so after seeing their new fleet, I was expecting something 'modern'. Instead, it was like being in a time warp. The aircraft had seen better days, in my opinion, and judging by the IFE equipment and the inner design, damaged lights and uncomfortable seats it showed. Our nearest toilet was out of action, not good. The crew were okay, the service was okay, it was just a convenient way of 'A to B' in my opinion, nothing else. Only until this airline manage to update everything they offer, utilise (aircraft wise) and provide as much emphasis on their everyday economy folk as they do on their frequent fliers, I may consider them again. Value for money is negligible, and after using other, forward thinking modern airlines, the experience made the end of a great holiday feel somewhat sour.

✅ Verified Review | Flew British Airways from Boston to London Heathrow. The plane was clearly dated - judging by the old IFE screens and even some rust here and there - but the plane was clean, the crew were extremely nice and polite. The food was good, although I would say the light meal just before arrival could have been a bit more substantial. Overall, it was a nice flight. A note on the ground service: the way it is set up - with a line for bag drop among others and multiple counters that can call for this and that spread out - leads to some people not hearing being called. I could clearly hear the staff annoyingly saying "I have called them and they are not listening so I am not doing it anymore". I really think it is not nice, given the distance between the counters and the lines and the natural noise on an airport terminal.

✅ Verified Review | Flew London Heathrow to Lisbon with British Airways. The plane was slightly delayed but the captain explained why and we recovered the delay on the way. I believe communication to be important and appreciate the gesture. The crew were extremely nice and the snack we were given was just fine for such a short flight. I am only sorry we had to take a bus in Lisbon to get to the terminal.

Toronto to Lisbon connecting in London (outward) and stopover in London (return) with British Airways. A mix of Premium Economy and Economy. Easy check in at Toronto where the staff are great and the club lounge as usual was clean, welcoming and well run. OK boarding with juice and water offered on boarding. Bizarrely, no sparkling wine offered ("Sir - we only offer sparkling wine on flights from London") No hot towel after take off but menu card offered. One round of drinks followed by dinner. Steak was overcooked, dry and with a greasy gravy - the worst meal to date. The biggest insult was the breakfast which has been downgraded from the "muffin or nothing" to a basket of smaller muffins, chocolate and cereal bars plus tea / coffee and juice. Just when you thought BA couldn't stoop any lower, they manage to find something else to nickel and dime. Good club lounge in T3 with decent showers. The flight from London to Lisbon was one of the best short haul flights for me. A younger mixed fleet crew were really friendly, offered great service and a prompt drink and snack service - a tasty roll (2 bites) and a desert (1 bite) with second drinks provided on request. Returning from Lisbon, a dreadful bus transfer to the aircraft, a more sullen and older crew with average service with the mini savory roll replaced by sweet or savory snacks (shameful that BA are increasing the sugar on offer across most flights with the current diabetes debate). The BA lounge on the B gates at T5 remains my favourite lounge with plenty of space and some peace and quiet. Onboard one of the old 747's with the old configuration with PE in front of biz class with juice, water or sparkling wine offered on boarding. My IFE had frozen before I sat down and even after reset had a mind of it's own. The safety video was abandoned soon after starting for a manual demo as there were clearly IFE issues across this aging 747. I finally gave up watching TV as the channel kept changing. No hot towels again. One drinks round and on asking for the little bag of pretzels, I was told they had be cut by embarrassed crew (at around 10p a bag - really?) A vile coleslaw starter, a choice of steak or butter chicken curry which I had and a small pot of chocolate pudding completed dinner. The chicken was tasty but not a business class entree (as claimed) by any stretch of the imagination. Tea and coffee but no after dinner drinks (had already been cut). The biggest insult in this continuing degradation of service is the scrapping of the second meal. The sandwich has gone with either 1 cookie or single finger of chocolate with tea / coffee with clearly embarrassed crew (again). This constant reduction in the PE product with the small stuff can't go much lower - there's only the seats and space left! Ironically, whilst in Lisbon the announcement was made regarding short haul food and drink being charged for in economy. BA are being disingenuous to suggest that people are asking for improved catering - yes, they're asking because you've cut the service back so much in the first place. I'd pay for a decent M&S sandwich but I enjoy my free drink. Charging for tea / coffee and juice - even Air Canada haven't stooped that low. I really worry for BA's future. The drive to improve the bottom line has gone too far. I don't see fares being reduced to reflect the reduced service. The board of BA / IAG group and their shareholders should be ashamed and embarrassed with themselves as the demise of the UK's flag carrier continues.

✅ Verified Review | Flew British Airways to/from Heathrow recently as first experience. Have read a number of previous reviews commenting about the indifferent attitudes of cabin service. I absolutely agree, and what a shame. But BA, if you actually read some of these reviews, you can actually retrain and improve our perceptions quickly. When boarding, rather than just pointing to which aisle to begin walking down, actually have your cabin staff positioned (even in economy!) to assist passengers struggling to load carry on baggage and to get seated and out of the way of others. Many of us are unfamiliar with the somewhat different controls on the newer 777's. Perhaps a handout as we board or a bit of cabin assistance? On long transatlantic flights, cabin stewards disappear for at least 4-5 hours mid flight. Perhaps an occasional trip down the cabin once every hour or two to ask if customers need anything? (Or are they fearful of the extra work?).

✅ Verified Review | We frequently use British Airways morning flight from Boston to London, and will again, but the reduction in the quality of food served in economy is startling. The English Breakfast choice was a pleasant surprise until this last flight, on which the reduction of portion size and quality was noticeable. The pre landing snack had always been a decent chicken salad sandwich, but on this flight, it was a cookie - maybe two; I forget. The cabin crew was efficient and friendly, and the AVOD was excellent, much improved from the older 747's, which we have had on the route. Beware, however, Fast Track security at Heathrow, which twice in the last six months, has been glacial, no better than regular lines.

✅ Verified Review | New York JFK to Düsseldorf via London Heathrow. The online check-in was fast and easy. The choice of seats (free of charge) was very poor, even the plane was half-full. The check-in (baggage) organization in JFK was a mess. Long lines with no priority for members. You should arrive min 2hours before the boarding, otherwise you will miss your flight. The staff in the plane more less accabtable. My hand luggage got misplaced in the plane, I think somebody just remove it. I asked the staff, and at least they found my hand luggage. Recommendation to BA, staff behaved partly unacceptable. Beverages and seat comfort in total okay.