British Airways

London Heathrow to Kiev with British Airways. Good flight, cabin clean, seats small and uncomfortable but it was economy so you pay your money and takes your chance. Food was served and was tasty. Staff were friendly. Captain informative about a go around event we experienced. Separate lounge in Kiev airport.

A very comfortable flight from London to Las Vegas with British Airways. Good food and drink and the usual excellent service. Thankfully, BA seem to have abandoned the practice of serving afternoon tea at about midnight departure time and now serve a much more appropriate light hot meal. Coming back, the seat/bed was surprisingly comfortable. However, on this older 747, the IFE was simply not up to it, with limited content other than films.

✅ Verified Review | I booked and bought an online ticket for a multi destination 6 week trip that took me from Bangkok to London, Angola, London, Nigeria, London and back to Bangkok. Before purchase I called the British Airways service number on website and asked if I needed to change rearrange dates with this ticket was that OK - was told 'yes but have to pay a £150 fee', and nothing else a little steep but OK. I further checked extra's would be against the Visa card used to purchase the ticket, 'of course' was the reply. BA make you pay to book a specific seat now. The trip started okay but the aircraft used on the Bangkok flight very worn and old - anyway got through to 3rd leg visiting Nigeria for 12 days business and looked like I could arrange to come home earlier - fired up the BA app on internet roaming service to find its not possible to re-book on the APP as indicated - not given any local number to call - search out possible BA numbers - to find they no longer have an office in Nigeria and get onto what transpires to be their call centre in India. Operator checks there is space on an earlier flight but then announces he has to check the additional cost to come up with an extra of £1000+. I decline this option and explain the £150 as advised (actually APP says change cost is £0). Later BA call centre call back and say they can offer a reduced cost - hustling for business like they are haggling in an open market - however for this option it would not be possible to take payment by Visa. It had to be paid in cash to only a single bank branch in Abuja (during bank open hours) - some 6 hours and 300Km's away. By now I had readjusted to fly on the original dates fuming with BA over the mis sold flight and ridiculous impractical conditions they try and enforce. Taking this up with BA complaints - takes 2 month to elicit a first response - to be dealt with on one sided website. They do not take responsibility for the advice given over the phone, will not acknowledge any shortcomings of their APP refusing to discuss it and failure to advise on their very special conditions that apply to their Nigerian flights. My return flight to Bangkok on a tired sunken seat with bent worn and distorted table closures and scratched video screen topped by the sight of BA cabin staff too short and rotund to be able to reach and close the overhead lockers before take off - and persuading a bemused passenger out his seat to do this for them that this is not the former 'flag carrier' but a worn out and low cost discount carrier. Never again.

Heathrow to Houston with British Airways. Worst travel experience of my life. Firstly the seats were so bad and uncomfortable with poor cushioning - I couldn't relax or go to sleep for the duration of the flight. The movies were good but how am I supposed to watch it on a screen that's smaller than my iPad. The food was absolutely atrocious never in my life have I had such bad plane food. I wouldn't recommend for anyone to be quite frank.

✅ Verified Review | London Gatwick to Antigua. Having flown premium economy with other airlines we decided to upgrade our cabin for our holiday in Antigua at a cost of £350 to British Airways World Traveller Plus, and we were told by the sales adviser that we would receive a bigger seat pitch more personal service with dedicated staff for this cabin grade, better choice of meals and beverages. What we received was a polarisation of this - we had very poor service and the only difference between economy and our cabin grade was a slightly bigger seat pitch. Having flown long haul with BA on numerous occasions in the past I am completely shocked at the service we received - it was more like a budget airline - we received a half class of bubbly prior to take off, this was quickly followed with a drink service (one drink per passenger), we then received our meal service. I asked for white wine which was warm not chilled and there was no ice - about 50 minutes later they served lukewarm coffee. This is not the type of service I expect on any flight let alone in the upgraded World Traveller Plus cabin. After several hours when no other drinks service was offered I went to the galley to ask for a drink for myself and my fiancé, to be told there were no drinks left apart from whisky or red wine - which neither one of us drink. As the flight wasn't full I cant believe there would be a problem you just don't expect to hear this given the cost of the holiday and the upgrade that you have can only have 2 drinks on an 8 hour plus flight? 5 hours after the dinner service we were given a sandwich and that was the conclusion of the service aboard a flight of more than eight hours - certainly not what I would expect from an airline such as BA. Our return flight was in economy and the only difference was a slightly smaller seat pitch but as this flight again wasn't full we ended up with 3 seats between 2 of us. The service was exactly the same as on the outboard flight ie. same poor standard and for the first time ever there was no hot breakfast before landing we were served a brick hard croissant. I was looking to book a long haul holiday to the Maldives next year with BA but after this flight and the appalling customer service I received when I complained about the service on the flight when I was told that when you pay for an upgrade your paying for a bigger TV screen and bigger seat - which I certainly don't think that justifies £350 upgrade fee. If you are thinking of upgrading I would think twice about what you are paying for. BA have now lost my custom and having spoken to other people on holiday I am not alone in making this decision and therefore I have booked my holiday next year with Virgin Atlantic. BA can no longer rely on there previous good name they are cutting too many corners giving poor service and not interested in listening to their customer they need to decide if they are going down the budget airline route. If that is the case, they need to drastically cut the prices or start to give a more professional service and raise the standards where customers feel they are getting a good service for the price they have paid.

✅ Verified Review | London Heathrow to Moscow with British Airways. Good Terminal 5 ground service. Reasonable former bmi A321 with AVOD entertainment which was nice. Seat comfort okay for 3-hours but would not have liked any longer. Staff service completely forgettable from the outset - they really weren't making the effort. Minimal communication and 2 rushed services at the start and end of the flight. Food is a joke - a very small sandwich for a 3-hour flight it honestly can't get any lower (or can it?) Flight kept to schedule - ticket was quite good value and my rating is really based on the "value" rather than experience.

✅ Verified Review | London Gatwick to Barbados with British Airways. BA now stands for Budget Airways. Having flown BA for many years in all classes from first to economy, I could not believe how everything has declined so drastically. I was offered a drink, no snacks were offered, as in the past. There was a choice of 2 meals, a pasta and sausages and mash, by the time it got to me there was only one meal on offer, I was refused a second bottle of wine with the meal. Before arrival in Barbados afternoon tea was a mini Twix bar, I took 2 and was ordered to put one back. The earphones for the inflight entertainment were so uncomfortable and kept falling out of my ears. The return flight was no better with breakfast before arrival being just an inedible bun. Having recently flown on Oman Air, Virgin Atlantic and Turkish Airlines where the food and drink on offer was fantastic. Mr Cruz should realise that he is running a once proud national airline not Vueling, BA as our national airline is a total embarrassment.

✅ Verified Review | Flew British Airways from Johannesburg to London Heathrow. Travelled several times in Business Class but booked First Class this time. Outgoing flight on 747 seats surprisingly cramped (centre seats), food not great and entertainment options poor but great bed made up for this. Yesterday's flight on A380 also disappointing but seats much better (centre seats). Entertainment better. Food quality very poor. My starter of vegetable tart had uncooked pastry on the bottom. I returned my main course of fillet steak because it was vastly overcooked and the potato/cheese thing uncooked. The 'chef' told me all meals arrived in packs and were just heated up. He could not alter the cooking time for the steak. I had a very ordinary salmon fillet instead. The sweet was just two slices of Madeira cake with a spoon of jam and a spoon of something white. The breakfast muesli was horrible and the French toast was inedible. The wine didn't seem to be what was described and the orange juice seemed out of a carton. The First Class lounge experience was very business class at the most. Will not travel BA first again. Felt very rushed in the morning with staff desperate to serve breakfast not giving chance for people to wake up and get dressed.

Flew from Miami to London. First time on the A380 and was a little surprised how unremarkable the experience was because you board via 2 jet ways the boarding was no longer than a 747 or 777. The World Traveller Plus area is on the upper deck and BA had divided the class areas into smaller spaces so losing the scale of the aircraft. The seat were comfortable and spacious even when the seat in front was fully reclined on the over night flight you still had space and room. The service was the usual British Airways, the cabin crew being friendly and interactive. Overall a good quick flight and would definitely recommend BA but will stick to the 787 which I really love

Flew British Airways from London to Baltimore. Have read so much about this aircraft and was looking forward to flying it. What a fantastic plane, the large windows and higher cabin pressure made the plane feel bright and light with no dry plane eyes after the flight. The upgrading of traveller plus makes it excellent value and the new seats are very comfortable. The flight was smooth, quiet and had a very helpful and interactive crew.