British Airways

✅ Verified Review | London to Singapore in first class was British Airways at its best. The Concorde Lounge was well staffed and the food and wine was exquisite. I was welcomed to the First Class cabin by an enthusiastic cabin crew. There was a slight delay on taking off which was made easier with a second glass of champagne. Throughout the flight and cabin crew achieved the perfect balance of being friendly, helpful and interested as well as anticipating what I needed. The food was to a high standard and my wine glass was kept topped up. After dinner, the crew member assigned to me, a mirthful Frenchman, made my bed and I had six hours sleep to wake up to breakfast consisting of fruit followed by a full English. The aircraft arrived on time and we left with a minimum of fuss. The cabin was clean, the seats seemed new and the toilets, although small, were kept spotless. I could not fault anything before and during this flight.

✅ Verified Review | London Heathrow to Delhi return. I thought Air India was the worst until I traveled by British Airways via Premium Economy. Prices are not at all comparable thus I assumed they must be charging more for nicer services but not all. British Airways staff at Delhi Airport were rude and unprofessional. I have having plenty of weight limit left but even a few mm difference in cabin baggage they did not allowed as it was little hard to put in measuring case because of handle. Another small camera pouch they consider as a separate bag. I was forced to give my cabin bag to my father in law and left with a normal handy bag with all stuff in it. Coming to the aircraft, food and staff - equally poor. Food was horrific, seats were torn, headphone socket not working, food tray was broken (I was forced to keep serving tray on broken food tray giving support by thighs) , tv screen was not at all visible because of too many scratches. Staff was not able to help at all. Nightmare experience.

✅ Verified Review | Marrakech to London Gatwick with British Airways. Baggage allowance is a joke. Doesn't matter how much it weighs as long as bags are of a certain size but even this is not enforced or monitored by the airport staff. Apparently you are entitled to have one case and one piece of hand luggage to carry onto the plane. However, on boarding the plane there were people that had 3, or even 4 items of luggage which were far larger than ours. These items were crammed into the overhead compartments whilst other flyers had to remove their smaller bags and put them by their feet causing an even more cramped uncomfortable space to travel in. Other flyers had their duty free items smashed and broken. When we complained to the cabin crew they were in agreement and there was even a manager on the flight who witnessed this and gave us his business card to use as a reference when making our complaint the customers services team as he was also shocked by what was going on. When contacting customer services they were far from helpful even given the fact that there was an airports manager on the flight. Absolutely shocking behaviour from a so called reputable airline. We will certainly never be using BA again.

✅ Verified Review | Domestic economy from London Heathrow to Belfast return. Check in at T5 quick and easy I was able to use fast track and the North Executive lounge through my FF status, boarding through gate A7 onto a clean looking A320. Departed on time crew provided a snack and drink on the 1 hour flight. Return check in again quick although the security system at BHD is slow very slow. Used the Executive lounge which is okay with a supply of snacks and drinks, it's also adjacent to the gate used by BA is pretty handy. Departed on time, seat 16B on another clean A320, crew served a hot breakfast on this flight which was pretty good for a domestic flight. Flight time on the return a little longer 1hr 40 min due to congestion at LHR. Good service, I guess the only option not cheap, but would use again even if I had a choice.

London Heathrow to Kiev with British Airways. Good flight, cabin clean, seats small and uncomfortable but it was economy so you pay your money and takes your chance. Food was served and was tasty. Staff were friendly. Captain informative about a go around event we experienced. Separate lounge in Kiev airport.

A very comfortable flight from London to Las Vegas with British Airways. Good food and drink and the usual excellent service. Thankfully, BA seem to have abandoned the practice of serving afternoon tea at about midnight departure time and now serve a much more appropriate light hot meal. Coming back, the seat/bed was surprisingly comfortable. However, on this older 747, the IFE was simply not up to it, with limited content other than films.

✅ Verified Review | I booked and bought an online ticket for a multi destination 6 week trip that took me from Bangkok to London, Angola, London, Nigeria, London and back to Bangkok. Before purchase I called the British Airways service number on website and asked if I needed to change rearrange dates with this ticket was that OK - was told 'yes but have to pay a £150 fee', and nothing else a little steep but OK. I further checked extra's would be against the Visa card used to purchase the ticket, 'of course' was the reply. BA make you pay to book a specific seat now. The trip started okay but the aircraft used on the Bangkok flight very worn and old - anyway got through to 3rd leg visiting Nigeria for 12 days business and looked like I could arrange to come home earlier - fired up the BA app on internet roaming service to find its not possible to re-book on the APP as indicated - not given any local number to call - search out possible BA numbers - to find they no longer have an office in Nigeria and get onto what transpires to be their call centre in India. Operator checks there is space on an earlier flight but then announces he has to check the additional cost to come up with an extra of £1000+. I decline this option and explain the £150 as advised (actually APP says change cost is £0). Later BA call centre call back and say they can offer a reduced cost - hustling for business like they are haggling in an open market - however for this option it would not be possible to take payment by Visa. It had to be paid in cash to only a single bank branch in Abuja (during bank open hours) - some 6 hours and 300Km's away. By now I had readjusted to fly on the original dates fuming with BA over the mis sold flight and ridiculous impractical conditions they try and enforce. Taking this up with BA complaints - takes 2 month to elicit a first response - to be dealt with on one sided website. They do not take responsibility for the advice given over the phone, will not acknowledge any shortcomings of their APP refusing to discuss it and failure to advise on their very special conditions that apply to their Nigerian flights. My return flight to Bangkok on a tired sunken seat with bent worn and distorted table closures and scratched video screen topped by the sight of BA cabin staff too short and rotund to be able to reach and close the overhead lockers before take off - and persuading a bemused passenger out his seat to do this for them that this is not the former 'flag carrier' but a worn out and low cost discount carrier. Never again.

Heathrow to Houston with British Airways. Worst travel experience of my life. Firstly the seats were so bad and uncomfortable with poor cushioning - I couldn't relax or go to sleep for the duration of the flight. The movies were good but how am I supposed to watch it on a screen that's smaller than my iPad. The food was absolutely atrocious never in my life have I had such bad plane food. I wouldn't recommend for anyone to be quite frank.

✅ Verified Review | London Gatwick to Antigua. Having flown premium economy with other airlines we decided to upgrade our cabin for our holiday in Antigua at a cost of £350 to British Airways World Traveller Plus, and we were told by the sales adviser that we would receive a bigger seat pitch more personal service with dedicated staff for this cabin grade, better choice of meals and beverages. What we received was a polarisation of this - we had very poor service and the only difference between economy and our cabin grade was a slightly bigger seat pitch. Having flown long haul with BA on numerous occasions in the past I am completely shocked at the service we received - it was more like a budget airline - we received a half class of bubbly prior to take off, this was quickly followed with a drink service (one drink per passenger), we then received our meal service. I asked for white wine which was warm not chilled and there was no ice - about 50 minutes later they served lukewarm coffee. This is not the type of service I expect on any flight let alone in the upgraded World Traveller Plus cabin. After several hours when no other drinks service was offered I went to the galley to ask for a drink for myself and my fiancé, to be told there were no drinks left apart from whisky or red wine - which neither one of us drink. As the flight wasn't full I cant believe there would be a problem you just don't expect to hear this given the cost of the holiday and the upgrade that you have can only have 2 drinks on an 8 hour plus flight? 5 hours after the dinner service we were given a sandwich and that was the conclusion of the service aboard a flight of more than eight hours - certainly not what I would expect from an airline such as BA. Our return flight was in economy and the only difference was a slightly smaller seat pitch but as this flight again wasn't full we ended up with 3 seats between 2 of us. The service was exactly the same as on the outboard flight ie. same poor standard and for the first time ever there was no hot breakfast before landing we were served a brick hard croissant. I was looking to book a long haul holiday to the Maldives next year with BA but after this flight and the appalling customer service I received when I complained about the service on the flight when I was told that when you pay for an upgrade your paying for a bigger TV screen and bigger seat - which I certainly don't think that justifies £350 upgrade fee. If you are thinking of upgrading I would think twice about what you are paying for. BA have now lost my custom and having spoken to other people on holiday I am not alone in making this decision and therefore I have booked my holiday next year with Virgin Atlantic. BA can no longer rely on there previous good name they are cutting too many corners giving poor service and not interested in listening to their customer they need to decide if they are going down the budget airline route. If that is the case, they need to drastically cut the prices or start to give a more professional service and raise the standards where customers feel they are getting a good service for the price they have paid.

✅ Verified Review | London Heathrow to Moscow with British Airways. Good Terminal 5 ground service. Reasonable former bmi A321 with AVOD entertainment which was nice. Seat comfort okay for 3-hours but would not have liked any longer. Staff service completely forgettable from the outset - they really weren't making the effort. Minimal communication and 2 rushed services at the start and end of the flight. Food is a joke - a very small sandwich for a 3-hour flight it honestly can't get any lower (or can it?) Flight kept to schedule - ticket was quite good value and my rating is really based on the "value" rather than experience.