"food had no taste whatsoever"
1 reviews K Carter (United Kingdom)
✅ Verified Review | Bangkok to London with British Airways. I'm a frequent flyer. For a change, we decided to fly BA to London from Thailand for our 12 hour journey. When we were seated, we realized that the seat cushion was coming away. Underneath there were lots of litter. We then realized that we can't watch movies etc due to fact that there was no sound. I informed the cabin crew and they said that they will report to relevant people etc. Our other complaint was the food - it had no taste whatsoever and was served with plastic cutlery which broke few times. In short I would not recommend flying with BA.
| Aircraft | Boeing 777 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Bangkok to London |
| Date Flown | January 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"service good, food adequate"
57 reviews A Wong (China)
✅ Verified Review | London to Hong Kong with British Airways. The flight is good as I booked the best business seat and it is imperative if flying BA to get this best seat 16K, other seats are below standard for long haul business. Yet a similar seat on an A380 is better. Service is good and food is adequate. I fly this route many times on BA rather than CX: CX is better but BA better priced, and that is, if you get the best seat. 7 points for B777 and 8 for A380.
| Aircraft | Boeing 777 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | London to Hong Kong |
| Date Flown | February 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"flight OK with snack and drink"
57 reviews A Wong (China)
✅ Verified Review | Flying British Airways from Paris to London is less convenient as they are the only major airline that has the check in counter located one floor down at basement, but good that on this occasion the business class lounge is relocated to the Cathay Pacific lounge as this caters for long haul passengers. Boarding on time but held in tarmac for half an hour, not BA's fault. The pilot tried to make up time but still failed by a few minutes to have lost the allotted time, so the aircraft parked a mile away with inconvenient stair deplane and coach connection, but good that business passengers are taken away first in a separate car. The flight is OK with snack and drink.
| Aircraft | A320 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Paris to London |
| Date Flown | February 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"British Airways has declined badly"
Christopher Loftus (United States)
✅ Verified Review | Chicago to London Heathrow. Don't waste your money buying BA seat assignments in advance! I did that a month ago, at the same time as I made my booking, and paid for an aisle seat of my choice. When I went back one week before my journey, my aisle seat was gone and I was placed in an undesirable middle seat. There was no remedy for this. Five calls over three days to BA connected me to people in Delhi whose only vocabulary was unfortunately, sorry, and just no. I have been deceived, lied to, and put off. I have flown British many times; this is absolutely my last time. It is acceptable to make an error, but totally unacceptable to callously make no effort at all to rectify it. Take my advice, choose another airline. I am a OneWorld emerald flyer on AA, flew 200k miles last year, and I can tell good service from bad. British Airways has unfortunately declined badly.
| Aircraft | Boeing 747 |
| Type Of Traveller | Business |
| Seat Type | Premium Economy |
| Route | Chicago to London Heathrow |
| Date Flown | February 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"quality of British Airways has most certainly gone downhill"
A Chinnery (United Kingdom)
✅ Verified Review | The quality of British Airways has most certainly gone downhill. On short haul from London Heathrow to Rome it is nothing more than that of easyjet. Online check in was quick and easy, and terminal 5 is a delight however online check in is only available 24 hours before departure unlike easyjet which allows for check in 30 days prior to departure. That was the only good part of our journey. We boarded a packed old 767 which was decaying with the middle seat (E) so narrow it was impossible to get in and out of the seat in flight. (We were in row 13). Without notice, we had to go through de-icing which meant a 45min delay to our service (we did however catch up 35mins). Our inbound flight was on a newer A319 which had better seats and a skymap. Due to slot restrictions at Rome and London, this flight was also delayed. During both flights the new buy on board was poorly done, taking forever with a limited range of overpriced products. I therefore can only conclude that the airline that once one just 10 months ago offering meals on short haul flights as well as always being on time is now nothing more than a low cost carrier with older planes and a useless service. What a shame.
| Aircraft | Boeing 767, A319 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | London Heathrow to Rome |
| Date Flown | February 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"crew was nice and friendly"
Clementine Dubois (United Kingdom)
✅ Verified Review | London Heathrow to Brussels. Living in England for 6 months I décided to go back home for a week. I am terrifying about flying but choose to do it by plane anyway. I am happy to have chosen BA, in the airport, at the gate, in the plane, I felt safe and people listen to me. I had the chance the two times (going and back) to meet the captain in the cockpit to feel better. The crew was nice and friendly and thanks to them I had a comfortable flight and I am now ready to Take it again. The planes were clean and nice
| Aircraft | A319 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | London to Brussels |
| Date Flown | February 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"food was bland to say the least"
Y Areemitr (United Kingdom)
✅ Verified Review | My partner and I flew Dublin to Seattle via London Heathrow with British Airways. Heathrow to Seattle was on a B777-200 which was slightly dated and seats were rather cramped, making it impossible to sleep on a 9-10hr flight. Online check-in wasn't possible and we weren't able to select our seats as our booking had an Iberia flight number even though it was operated by BA. Made lengthy phone calls and same response was given that nothing could be done about it until the airport. Arrived early at airport to find plane was overbooked so my partner and I didn't get our seats together - ground staff could do nothing about it. Luckily we were able to swap with another passenger once on board. Food was bland to say the least - possibly the worse on any carrier I've ever flown with. However, service provided by cabin crew was excellent. Would only fly BA again for this.
| Aircraft | Boeing 777-200 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Dublin to Seattle via London Heathrow |
| Date Flown | February 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"BA is now a low cost carrier"
James Duckworth (United Kingdom)
✅ Verified Review | The whole experience was poor flying from London Heathrow to Athens. Ancient aircraft (767), poor inflight entertainment and the new food offering in which you purchase your food was very slow and lacking some of the very limited range of products. On short haul, and Athens at 4 hours is classified as this, BA is now a low cost carrier without the efficiency of the more established low cost carriers. The sole advantage is that they fly to/from major airports. This airline is trading on past reputation and it can only be a matter of time until a largely loyal customer base deserts them for alternative airlines.
| Aircraft | Boeing 767-300 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | London Heathrow to Athens |
| Date Flown | February 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"British Airways was a shock"
N Smee (Australia)
✅ Verified Review | Doha to London Heathrow. Having flown into Doha with Qatar Airways, the flight with British Airways was a shock. For a start the Club world seats are not comfortable. There is hardly anywhere to stow bits and pieces. The cabin crew were indifferent. We departed at approximately 9am. Immediately on reaching cruising altitude, we were informed that they were now serving "lunch". At 10am. We were told that we would be given sandwiches on descent, this on a 7 hour flight. A cynical person might think that the crew wanted to get meal service out of the way early. I don't know what timezone "lunch" was in, possibly Bangkok, but certainly not Doha or London time. After 5 hours I rang the bell. The female cabin crew person came and asked incredulously, "did you ring the bell"? Yes, once, the entire flight. I asked for the sandwich and she told me that I would have to wait. No, I want it now. Not a five course meal, a sandwich. Having just flown on Qatar Airways where the entire menu is a la carte and you can order anything at any time, apparently a pre-prepared sandwich was a big ask. In business class. I was then pointedly ignored for the rest of the flight. I did complain immediately to BA and to their credit, I received a response - basically they were sorry I felt this way. Never again. Pay a fortune for this basic service.
| Aircraft | Boeing 777 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Doha to London Heathrow |
| Date Flown | February 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"Will never touch British Airways again"
D Williams (United Kingdom)
✅ Verified Review | Will never touch British Airways again. Having flown BA on this route from Orlando to London Heathrow for a long time their services have seriosuly gone downhill. When I went to the back of the plane to ask for a snack I was told I had to buy them. Having paid over £1000 for my tickets I replied I'm not doing that I've paid enough for this flight already. To which the cabin manager replied 'well thats just the way the industry is going, people want value for money and this is how you get it, all the airlines are doing it, if you don't like it tough'. I have never been spoken to so rudely by a member of staff in my life! As well as this the seats were old and the screens didn't work. Other airlines namely Air New Zealand, Singapore Airlines, even American, in my opinion now represent a lot better value for money, you even still get snacks on long haul flights! (I guess all the airlines are doing it right?).
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Orlando to London Heathrow |
| Date Flown | January 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
