"I will never fly with BA again"
David Brittain (United Kingdom)
❎ Unverified | London Heathrow to New York. Paid £250 to pre-book my seats as my wife is a nervous flyer and likes a window seat. Before we even left BA changed our seats to a middle aisle without notifying us. Luckily I spotted this on the booking portal and changed them back to a window seat. To cut a long story short for the return journey we were moved to a middle aisle seats even though the aircraft had been upgraded to a jumbo! On complaining at the airport we were told the flight was fully booked and that we should complain when we got back home and we would get a refund. I was told 'they are always doing this'. On returning back to the UK on Christmas Eve I contacted Customer Service and was told I would receive a refund (I took the Customer Services Operators name and ID number) - no refund. I completed the on-line complaints form - I received an acknowledgment - nothing happened. I wrote to the Chief Executive, no acknowledgement, nothing. I wrote to the Refunds Department, no acknowledgement, nothing. I chased Customer Services again and was told the Refund Department is so busy. I will never fly with BA again. To quote British Airway Customers Service response "I completely understand why you’re unhappy you didn’t get your preferred seats. I apologise for the inconvenience caused to you. I hope we can welcome you and your travel companions on board again soon." My response was that 'I don't think so'.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | London to New York |
| Date Flown | December 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"overall a good experience"
Jeremy Thompson (United States)
❎ Unverified | Flew British Airways economy from Tampa to Athens and back via London Gatwick outbound and London Heathrow inbound. The Boeing 777 outbound was a bit scruffy but overall a good experience. The new IFE had been installed on the inbound aircraft, but moving map inoperable and seemed to have been loaded with very few movies and TV options. Crew excellent on all flights. I continue to favor BA for long trips - they really work hard. The seat rests do not come up all the way but this was the only annoyance. Not sure if I like the new charges for food on the European legs - 5GBP was steep for coffee and tea in plastic cups.
| Aircraft | Boeing 777 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | TPA to ATH via LGW |
| Date Flown | February 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"good arrival lounge at LHR"
57 reviews A Wong (China)
✅ Verified Review | Hong Kong to London on an A380 in business class. I like the upper deck cabin and at my preferred seat, with complete privacy. The food is adequate, of large quantity though not superior quality. Drinks are served generously. Has good arrival lounge at LHR, a necessity as flight arrives at 4:50am.
| Aircraft | A380 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | Hong Kong to London |
| Date Flown | January 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"learn from other airlines"
M Daoudi (United Kingdom)
✅ Verified Review | My mother who is 79 years old who is not too well and myself, booked business class tickets on BA676 to Istanbul on 7th Jan 2017 and requested disabled person assistance for my Mother. The flight got cancelled due to bad weather at IST, this is understood, but when we tried to reschedule the flight, we faced a mess and nightmare with the staff who did not know how or what they should do as Istanbul airport was shut due to snow. We nearly got rebooked on a flight to Munich which we refused as BA ticketing agent did not know that the Turkish incoming flight to Munich was cancelled - I had to show her where to look on the web before making us travel to Munich where we would have got stranded. In total we were stranded at Heathrow for 15 hours and managed after that to fly to Istanbul via Athens on Aegean Airlines at 22:30 and the next day from Athens being delayed by nearly 21 hours. When finally we got the option to travel Via Athens, We had to go and collect our luggage, When we asked for the Pre-Arranged assistance for my Mother, we were told No assistance was available due to the facts that there were many people needed help. We had to walk the very long distance back through immigration from BA’s lounge at T5. We went to what was marked as Luggage Desk (Club Word), were told to go alone to collect our luggage out of nearly 2000 pieces of luggage because other flights were cancelled. When asked for transport to T2, a train was offered which links the terminals - had to take a taxi at a cost of £20.00 to get to T2. I asked for a refund of part of the ticket, I received a general reply without any joy! British Airways need to look around you and learn from other airlines, I was surprised with the standards of Aegean Airlines, so pleasant staff, clean aircraft, the comfort of the seat and quality of the food. All which are missing with BA.
| Aircraft | A320 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | LHR to IST |
| Date Flown | January 2017 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"exceed my expectation"
57 reviews A Wong (China)
✅ Verified Review | London Heathrow to Berlin Tegel. A good flight. Food is good for a short-haul flight in business class, but I note that there is no longer free snack and drink in Economy. Now they sell M&S stuff. But the question is whether it is worth the while flying business short-haul. I did only because it is one of my long haul segments. I expect nothing and it turn out to exceed my expectation.
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | London to Berlin |
| Date Flown | January 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"these were pleasant flights"
G Senior (United Kingdom)
❎ Unverified | Gatwick to Salzburg return in business class, and these were pleasant flights, with both flights arriving early. The flight out was early morning, so a hot breakfast was provided with champagne. On the flight back, afternoon tea was provided, rather than lunch, which was odd for a flight leaving at 14.00 local time.
| Aircraft | A320 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | Gatwick to Salzburg |
| Date Flown | January 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"British Airways, you need improve"
Peter Maidment (United Kingdom)
❎ Unverified | Gatwick to Barbados, outbound on 19th January and returning 2nd February. Over many years and travelling to many parts of the world, our last flight was a eye opener to see what bean counters can do to ruin a airlines reputation. Please British Airways, you need improve.
| Aircraft | Boeing 777-200ER |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Gatwick to Barbados |
| Date Flown | January 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"the wines are not good"
Peter Crameri (France)
❎ Unverified | Bordeaux to London Gatwick. As a former Executive Gold card holder (7 years running), my long haul travels had stopped due to change of job so sadly lost my status, back to "blue". I have just started flying again with British Airways and, just recently, the Bordeaux to Gatwick route, once served by a 737-400 and now replaced by the more modern A320. To my surprise the cabin looks very nice (although the leg room seems to have reduced to that of Ryanair) and has a pleasant feeling. Sadly discovered one has to pay for wine and food on board now (economy) but the wines are not good (I am a wine trade professional). If the food is "M&S" concept, why don't they get M&S to supply them the wines too? Years ago the selection process at British Airways was different and the wines were then great! But overall my flight to Gatwick was enjoyable, the crew professional, and hardly more expensive than EasyJet on the same route. My next BA trip is on February 18th, this time to Shanghai. I am concerned, though, to read the generally appalling comments about BA's long haul routes by various travellers and worry about what to expect now on my forthcoming flight, in economy! I hope BA is taking these comments onboard seriously.
| Aircraft | A320 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Bordeaux to London Gatwick |
| Date Flown | January 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"attentive, friendly cabin crew"
Hamilton Lowe (United Kingdom)
❎ Unverified | London Heathrow to San Francisco return. Upgraded from Premium economy to Business on outward leg and Business as booked on return. Both legs on the A380 which is a super plane, spacious, comfortable and clean. Entertainment screens are so much bigger than those on the older 747's. Both flights were very good with attentive, friendly cabin crew and excellent food. My only complaint was that the inbound flight was 7 minutes past scheduled time and this was sufficient for me to miss my connecting flight. BA should never book connections with such a tight schedule. Problem was compounded by disinterested ground staff, especially a BA manager at T5 who was more interested in continuing a conversation with colleagues than assisting a passenger who was helping to pay his wages.
| Aircraft | A380 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | LHR to SFO |
| Date Flown | January 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"stooped to its lowest level"
T Sadar (United Kingdom)
✅ Verified Review | Aberdeen to Paris via London Heathrow. British Airways has stooped to its lowest level of penury by introducing a well-marketed and poorly executed scheme of M& S Tie-up on catering in European and Domestic routes. BA is where a passenger has to remain thirsty for even a 3 hr flight to far Europe destination without a credit or debit card. Leave alone any complimentary drink, even a cup of water is charged. No cash accepted. Stooped to lowest levels of customer service from being a renowned airline. I will evaluate all other options before travelling BA in domestic and European routes, although I am a Bronze member.
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Aberdeen to Paris via Heathrow |
| Date Flown | January 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
