"downgraded the ticket"
S Tallouhe (United Arab Emirates)
✅ Verified Review | London to Chicago. I am a BA Gold member and reserved three BA business class tickets to Chicago returning from Denver. I selected contiguous seats so that my young daughters and myself would sit together. A week before departure, I received a message from BA informing me that our flight was cancelled and that we were moved to an earlier flight on the same day. On the departure date, we checked smoothly at the business class counter at LHR. The fast track boarding pass reader let us through without a problem. The lounge attendant, however, curtly dismissed us as having economy class boarding passes. I checked and it was true, but I had not suspected it at all till that point, since I had paid for business class, believed that everything was in order and was not told otherwise at check-in. The customer service agent at the lounge told me that there was nothing he could do since it wasn’t him who downgraded the ticket! I spoke to the manager who apologized and tried to search for seats on subsequent flights, but they were all full. He could not confirm if BA had any intention of compensating us for the downgrade, he had no explanation for why BA did not give us any other option with business seats despite canceling the flight a week in advance, nor did he acknowledge that BA had made any mistake in this ordeal. However, he did contact the crew and informed them of the situation. We ended up traveling in economy class. To add insult to injury, the airline was unable to place us next to each other, so the family was split (seven rows apart). However, the crew was nice and allowed us to leave the aircraft first. They almost seem to work for a different company when compared to the incompetent ground staff.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | London to Chicago |
| Date Flown | August 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"they are now a junk airline"
E Hanner (United Kingdom)
✅ Verified Review | Nice to London Heathrow. I had to fly to Nice and back for work. Booked through the Company travel Agency. Extra bag added both ways. I wanted to fly back to LHR earlier so my Travel Agent rebooked the earlier flight at a cost of 371 GBP. When I arrived at NCE the Ground Staff refused to acknowledge the extra bag, saying that it was for the earlier flight. I stood my ground, but the Head of Check in told me if I wanted to fly I had to pay 75 EUR which I did under duress. I had prebooked my seat as Silver to find out at the gate that it had been changed to a middle seat which I loathe as the 767 is claustrophobic. I asked for my bags to be offloaded and I would travel on the next flight as is my right to do so there was a standoff at the gate. The trend for BA in their spiral to the bottom is to outsource Check in Staff who have no comprehension of the BA system, combined with an arrogant ignorance that means I will not be choosing this airline again. I have one more flight with them next week and that's it. I paid almost 1100 pounds to get to Nice and back today, in economy, I was greeted with disdain by Ground Staff, the Crew on board were utterly miserable as they get to grips with the fact that they are now a junk airline who, despite the high prices, have the audacity to charge 7 pounds for a gin and tonic. Aircraft are tired and worn. Toilets stink. Please do yourself a favour and book someone else.
| Aircraft | Boeing 767 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Nice to London Heathrow |
| Date Flown | August 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"way below the normal standard"
Tim Peel (United Kingdom)
✅ Verified Review | London to Doha. My flight got cancelled due to cabin crew strikes, I had no choice but to fly on this day due to work commitment. The class I had booked was not available on the alternative Qatar Airways flight, and British Airways refused to upgrade me, so they could only downgrade to Economy. I would rate British Airways way below the normal standard of customer satisfaction!
| Type Of Traveller | Business |
| Seat Type | Premium Economy |
| Route | London to Doha |
| Date Flown | August 2017 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"not worth the money"
C Lanton (United States)
✅ Verified Review | Paris CDG to London. It is difficult to find anything positive to write about BA. Flight delayed, not their fault, but for nearly an hour the staff didn't communicate or interact with the cabin. They had a good old chat at the front one even deciding it was time to snooze. For a 700 dollar 45 minute flight we should get better. We just seem to be an inconvenience as passengers and no one cares that an extra 1 hour on the ground in a unclean aircraft. Terrible and not worth the money.
| Aircraft | A320 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Paris CDG to London |
| Date Flown | August 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"has become a disgrace"
A Alzuhairi (United Kingdom)
✅ Verified Review | Gatwick to Paphos. Chaos at check in as another system failure. Leg room was shocking for a 4 hour flight. Definately a low cost airline now. No food, drink, IFE and paying for luggage. Long haul BA has barely maintained its standards but short haul British Airways has become a disgrace.
| Aircraft | A320 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Gatwick to Paphos |
| Date Flown | August 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"budget airline service at best"
1 reviews M Robinson (Canada)
✅ Verified Review | Unimpressed! Service very indifferent, impression that it's only a job by flight crew with no smiles on this flight. Perfunctory service at best! Guess this maybe all you can expect when you fly economy. British Airways calls their economy 'World Traveller', I wonder if those 'at the top' making decisions have travelled the world and are aware of the (much) superior service (most) other airlines offer even in economy? BA take a page from Qantas to see what economy service looks like. My understanding is BA recently lost a star, and are now only 3 stars. Quite understandable from what was offered on this flight! Food, awful, dinner of chicken, rice and peas. Breakfast over Ireland was a cream filled bun and granola bars, awful! Even a recent United flight from SYD to SFO served better meals! No return of crew to offer more beverages. And no service of water during the flight which most airlines constantly offer. The wine offering was the best part, a reasonably good Spanish Pinot Gris! There are alternatives to the UK from Canada, Air Canada, Air Transat, Westjet. On Westjet, you purchase your food, but I'm sure it has to be superior to BA's offering! My last flight to Britain on Air Canada was much superior. Air France last October to Paris was excellent! Qantas to Australia, is always brilliant! The only redeeming factor on this flight was the Airbus 380, still the smoothest and quietest plane flying! Apparently British Airways CEO is an accountant and the 'bean counting' shows in the service and food quality offered! Service on my flight was budget airline service at best and should be an embarrassment to Britain's flag carrier!
| Aircraft | A380 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Vancouver to London Heathrow |
| Date Flown | August 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"declined to level of a budget airline"
4 reviews Christopher Neep (United Kingdom)
✅ Verified Review | British Aurways was once one of the best airlines in the world, well known for outstanding inflight service, decent food, comfortable seats, good entertainment and a level of professionalism unequalled by many other airlines. How times have changed! Under recent CEOs, most notably the current holder the post, Alex Cruz, BA has declined to the level of a budget airline. In fact, I've had superior travel experiences on some budget carriers. Flying from Vancouver to London on the A380 was superb, it's a wonderful aircraft. Beyond that - atrocious. Dinner was a tough piece of chicken, over cooked vegetables and dried up rice. Breakfast was a farce, a dry bun with a smearing of cream cheese and a granola bar. Hardly suitable breakfast fare. The entertainment options were far inferior to what they used to be and the crew were unsmiling, disinterested and inattentive throughout the flight. No snacks, no water offering between meals; nothing! On the same route, Air Canada is superior in every way. It's very sad that such an excellent airline is in the hands of a CEO who's strategy seems to be a race to the bottom rather than a quest to be among the best of airlines.
| Aircraft | A380 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Premium Economy |
| Route | Vancouver to London |
| Date Flown | July 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"next time we'll just fly another airline"
22 reviews P Mitchell (United Kingdom)
✅ Verified Review | British Airways is quickly becoming a low quality, low cost services, but premium priced airline. Apart from removing food from their services and replacing it with Marks & Spencer buy-on-board menu, on that particular flight, they even managed to run out of food for those who were willing to pay. It was impressive to see so many passengers having and expressing the same opinion: next time we'll just fly another airline, that reflects that quality of service into the ticket prices. This came only a month after the major "IT failure" that grounded all BA flights for a weekend. The only thing they have left is safety - if they lose that, then it's over.
| Aircraft | Boeing 767 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Athens to London |
| Date Flown | June 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"become a low cost airline"
H Burton (United Kingdom)
✅ Verified Review | Catania to Gatwick. About 30min after the plane took off the food trolley was wheeled up to the club class curtain and staff man had the task of selling all the leftovers from the outbound flight. It took 2 hours for the trolley to reach row 24 (our row) there was no food left not even a Kit-Kat we had the last can of Coca Cola and a bottle of water. Several factors contributed to this silly situation : BA Trying to become a low cost airline (I did not realise that it had sunk so low when I booked). The fact that only some card transaction could be used to pay. The blocking of the aisle for long periods resulted in the trolley spending more time being pushed up and down the aisle to let passengers get to the loo and back than it did selling. BA Trying to keep the front toilet for business class passengers. Totally inadequate supply of food on board the aircraft, this meant the sales person had to go through what was left with every sale in the hope of finding something that the passenger would accept.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Catania to Gatwick |
| Date Flown | June 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"need to improve their standards"
4 reviews P Garvey (United Kingdom)
✅ Verified Review | Venice to Gatwick. Problems encountered on 24th July at Venice Marco Polo airport as a result of cancellation of flight BA2581 back to Gatwick. From various conversations that took place, it would appear that there were no British Airways staff at Venice Marco Polo airport; everything is handled by the local service agents. Obviously many of the problems are as a result of mishandling by the local service agents, they need to be made aware and re-trained if necessary as no doubt BA are paying them money to carry out their duties. Announcements were unclear especially in the lounge, the departure board information did not help. After arriving at 13:00 we were eventually taken by bus to a hotel almost 1 hour away, arriving at 24:00. The following day, on the replacement flight, we were taxiing out and a flight-deck hold warning light came on creating further delays while that was fixed. I am all for safe flying but BA need to improve their standards.
| Aircraft | A319 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Venice to Gatwick |
| Date Flown | July 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
