"Noticeable cost cutting measures"
T Mallison (United Kingdom)
✅ Trip Verified | London to Berlin Tegel return. It's becoming ever more difficult to notice any difference between British Airways and the budget airlines. The only saving grace is that I've never experienced any issues flying out of or into T5. Noticeable cost cutting measures include the removal of complimentary onboard food and drink but also, BA have removed a toilet in economy within their A319 fleet to make space for seats in row 24 and 25 meaning there is only one economy toilet, disgraceful. My flight to Berlin was busy and the line for the sole toilet existed throughout the duration of the flight meaning the flight attendants couldn't offer an efficient trolley service and involved a continual display of other passengers weaving in and out of aisle seats. I feel for the staff who often work tirelessly.
| Aircraft | A319 |
| Type Of Traveller | Solo Leisure |
| Seat Type | First Class |
| Route | London to Berlin Tegel |
| Date Flown | November 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"1st product is very mediocre"
Clive Drake (United Kingdom)
✅ Trip Verified | Flew London Heathrow to Dubai. Arrived at the new "Wing" at T5. A quick process and into the Concorde lounge. I noticed (as before) the check in staff do not mention the Concorde lounge per se. "Just straight through there sir and into the 1st class lounge." This option was rammed. Am pleased to confirm that the Concorde lounge has had a long overdue make-over. It looks a bit better. Had a snack and a few glasses of fizz - then made my way to terminal B. Friendly FA showed me and wife to our seats. Looked freshly cleaned. Pushed back on time. 1st Class was full. Airborne I had dinner: Mezze to start which was nice. Some chicken thingy for mains - which was horrible. Cheese and biscuits to conclude. Wines were ok. The seat (the new "First") - is not wearing well. Looking somewhat tired. Managed to get some sleep on the "bed" with the usual duvet and blankets. I am a tall guy and need the space. the Club World option is horrendous. Very pleased to confirm that Mr Alex Cruz (BAs CEO) has re-introduced flowers in the 1st WC. Readers will recall he cancelled these last year to save costs. If Mr Cruz wants to save costs he should get rid of the gas guzzlers 747-400s. So a full 1st cabin will generate about £40,000 of revenue. The flowers (for 2 WCs) probably cost £8.00 - so, pleased to see the airline is still flying and not gone bankrupt over the re-introduction of eight quids worth of flowers per flight. The 1st product is very mediocre compared with say Emirates. Some have said its "sort of an upmarket Business class". I'd agree with that. One would think, BA would want to make a big impression on this route - with at least some high end food. "Logic" is not something BA seem to understand - given the high level of negative reviews on this site. Very disappointing.
| Aircraft | Boeing 777-200 |
| Type Of Traveller | Family Leisure |
| Seat Type | First Class |
| Route | London Heathrow to Dubai |
| Date Flown | November 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"sad experience from our national carrier"
Clive Drake (United Kingdom)
✅ Trip Verified | Flew British Airways from Dubai to London Heathrow. Arrived at Dubai airport, checked in - and endured horrendous security. Not BAs fault. Walked miles to the "new" lounge. It's a weird set up. You walk through the Club option, with a considerable variation of food - to a tiny room with small options of food. Seating very mediocre. Made our way to the plane. Departed bang on time. Airbourne I went for lunch straight away - after a couple of G&Ts. Arabic lamb starter. Boring and tasteless. No other options. Skipped the soup. Had a salad. The beef mains was very good - not exceptional and no wow factor. Just nice. Red wine was OK - mid priced stuff at about £25 a bottle. My wife was told the beef was now "unavailable". My friend had beef and so did I - when challenged on this I was told - only 3 beefs aboard! This flight was again full and had been for weeks. 14 people. 3 beefs. A joke. My wife had an Arab dish which she did not like. When it came to coffee, my friend, then I - had a choice of chocolates. My wife then had the box offered - only to have it more or less demanded back by a pushy FA. Most BA cabin staff are good - this one was a PR disaster. Flight was smooth all the way home. Another sad experience from our national carrier. Definitely not worth some of the extreme prices posted for this route.
| Aircraft | Boeing 777-200 |
| Type Of Traveller | Family Leisure |
| Seat Type | First Class |
| Route | Dubai to London Heathrow |
| Date Flown | November 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"BA quality is severely lacking"
Jenny Bentley (United Kingdom)
✅ Trip Verified | Flew British Airways from Saint Lucia to London Gatwick. Agree with other recent reviews: BA quality is severely lacking compared to other Oneworld carrier’s business class. We were not addressed by name. Staff seemed rushed and not proactive at all: had to ask for anything we required. Not all breakfast items were available. Seat space and comfort seriously under par. Nobody came to collect rubbish prior to landing so it remained on the floor in front of me. Did not feel like valued customers.
| Aircraft | Boeing 777-200 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | Saint Lucia to London Gatwick |
| Date Flown | November 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"fast and efficient service"
173 reviews Jonathan Rodden (United Kingdom)
✅ Trip Verified | Flew from London Heathrow to Belfast George Best Airport on BA1414. Boarding was well controlled and the breakfast food served onboard was very good. I was also impressed by the fast and efficient service. Arrived in Belfast ahead of schedule time. Overall very good flight and service.
| Aircraft | A320 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | London Heathrow to Belfast |
| Date Flown | November 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"it’s just spiralling down"
Lane Allan (United Kingdom)
✅ Trip Verified | London to Miami. British Airways have been so disappointing and need to improve fast. They cancelled a flight the morning of a flight and so I had to buy a new flight. The compensation they offered was £22. Then my most recent trip was to Miami which I had an expired ESTA but instead of letting me know they could put me on flight for a small fee they let me buy a £1000 new flight. Then offered me a £112 refund when I phoned to complain. I am a BA member and must say the customer service is atrocious, as a company it’s just spiralling down.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | London to Miami |
| Date Flown | November 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"new improvements are excellent"
J Pearce (United Kingdom)
✅ Trip Verified | Flew London Heathrow to New York JFK. Have flown this route a number of times with British Airways, but this was my first experience with the new Club World offerings (White Company bedding, improved catering, refurbished 747 club world cabin). The new improvements are excellent, particularly the catering. Both the presentation and the taste of the new food is a significant step above the previous Club World catering offering and the new ‘pick your starter and desert’ options from the display trolley is a real nice touch. The new bedding makes the Club World bed much more comfortable to sleep on.
| Aircraft | Boeing 747-400 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | London Heathrow to New York JFK |
| Date Flown | November 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"unreliable, unprofessional airline"
H Lewis (Germany)
✅ Trip Verified | Berlin to London City. I have never experienced such an unreliable, unprofessional airline, that is so hard to contact. My flight kept being delayed for hours. After more than 4 hours delay, there was no point for me to fly to London anymore, as I had missed an important meeting. I was told that I will get my flight price refunded and also get a compensation. After a few days I call their customer support to ask about the refund. They told me that I will get the refund within 7 days. After 4 weeks, I notice that they still haven't refunded me. It's very difficult to contact them. The phone hotline is only available until 5pm (Monday-Friday). They hide the contact form somewhere deep in their website. Once I managed to send them a message, I only get a reply a few days later telling me, that they can't reply to this case via email and that I should call. All I want at this point is to get my deserved flight price refund. I take an hour off my work to be able to call in their short opening times. After being on hold for a while, it turns out, they made a mistake and will refund me the ticket within the next 48 hours. A very convenient mistake, to forget a 360€ refund and not be able to look into this via an email inquiry. Only after I asked what compensation I will get for this, I was offered 5000 Avios points. No thanks, with that level of unreliability and bad customer service, I will make sure to never fly British Airways again. I make sure to tell all my friends about this experience.
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Berlin to London City |
| Date Flown | September 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"pleasure to fly with a great airline"
Victor Mendonca (United Kingdom)
✅ Trip Verified | Flew Funchal to London Gatwick. Just wanted to thank the staff on the aircraft for retrieving my game console, was a pleasure to fly with a great airline like British Airways. I left my console on the flight, once I realised that I have left it behind I headed over to the help desk which is located in the baggage control area. The staff were friendly and happy to assist me, the gentlemen made a call and while this was happening the air hostess appeared with my console in hand. This has really made me appreciate flying with a high quality airline. Future flights to Madeira are most certainly going to be with British Airways.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Funchal to London Gatwick |
| Date Flown | November 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"One issue after another!"
Raymond Grayson (United Kingdom)
✅ Trip Verified | Flew Newcastle to San Francisco via London Heathrow with British Airways. One issue after another! The flight from Newcastle boarded early but due to weather conditions in London, we departed late. We should have had a two hour lay-over for our connecting flight but arrived only thirty minutes prior to departure to San Francisco and were told at disembarkation that we had been re-routed via Washington! Our booked flight to San Francisco also departed late and we sat in the lounge watching it push back. We finally got on the Washington bound aircraft but were again delayed in order to allow late arriving passengers from Amsterdam to catch the flight. The delay meant that the late departure was then caught up in a computer problem at Heathrow thus delaying the flight further. We eventually arrived in Washington twenty minutes before the next connecting flight - there was an announcement over the tannoy system for us to hurry up but no physical help available. Obviously we missed the flight and spent the next hour (around about 23.00) trying to find help at the check-in desk in a practically empty airport. United (acting on behalf of BA) checked us onto a flight the following morning and the BA staff eventually found us a hotel room thirty minutes drive away. Ironically, the BA personnel had been busy ensuring the the passengers from Amsterdam that had caused the late departure made their connecting flight and were therefore not available to help us! We were also downgraded to economy on the flight between Washington and San Francisco as business class was full. We eventually got to San Francisco about 22 hours after our scheduled arrival. BA offered no compensation for either the time lost or the down-grade in class. They did pay for the taxi from the hotel and the cost of the pre-booked (but unused) hotel in San Francisco. The airline blamed everything on circumstances and would not accept any responsibility. Not a good experience at all and nobody really cares!
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | Newcastle to San Francisco via London Heathrow |
| Date Flown | August 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
