American Airlines

✅ Trip Verified | They are going downhill every day. Do not care about customer service. Checked in at DFW over 2.5 hours before flight and checked golf clubs. Plane was delayed and when got to Phoenix no golf clubs. Baggage claim said "Oh well" Dallas is a big problem and be glad not coming from London, since those bags are delayed a month. I had a business meeting on the course which I could not attend. I had to wait for the next flight to get them or wait until the next day to have them delivered. Problem is leaving in the morning to another city and will not deliver there. The supervisor said not their problem. I told them that maybe need to look at flying Delta and they agreed. Poor service and employees. They charged me for a checked bag and did not deliver. Also costing me money for the meeting. Should refund my bag fee since they did not live up to their end.

Not Verified | Please do yourself a favor and spend the extra money to book another flight. To call this airline incompetent would honestly be a compliment. Woefully negligent, extremely disconnected and just do not give a damn about their customers. I had a 6am flight to Atlanta from Boston supposed to get there by 11:30am. It’s 7pm and I’m still not in Atlanta. Continued delay knowing fully well that we’re not just waiting at the mercy of their useless airline. Now currently on a tarmac going on 20 minutes because the foolish airline does not even have an active gate for our booked flight in Atlanta. These things cannot be happening in 2022 and there is simply no excuse. Save yourself the time, energy and sanity. Book literally any other airline.

✅ Trip Verified | The flight was scheduled to depart from DFW at 5:17am and arrive at 7:44am. They ended up departing 2.5 hours late, then surprisingly landed in Indianapolis. Passengers were told to stay on the aircraft for an hour, the ", provided no food, and told passengers that they could leave the aircraft to buy food, and that they’ll be risking being left behind with no luggage. Under AA’s policy, the airline should be the one offers passenger food when this type of delay occurs! I called customer service to see if they could accommodate her trip back since that delay will cause her to spend no time with family and fly back 5 hours after landing. The agent was extremely rude and told me that there will be no accommodation and that weather is caused by god. We usually book Southwest, but since AA had an early morning flight, we decided to book through them. I would recommend flying with any airline other than AA!

✅ Trip Verified | Terrible experience. I was stranded in Washington Reagan airport for 12hrs on my way to Toronto from Chicago because the 1st flight was delayed and the worst is I was made to sleep in the airport because they said they don't have hotel voucher. And I almost missed the next flight because they switched gate numbers 3 times in a matter of 2hrs. Had I not checked the boarding pass online every now and then I could have been delayed further. I will never use this airline again and I recommend others to do the same.

✅ Trip Verified | I call them Thursday around 6pm the night before my flight and confirm everything 2 adults and 1 minor everything was fine seats number 31-A,B and C. When at the airport to check in next afternoon they had changed our seats to 31A 31C and 21K my wife and a minor with a passenger in the middle and the other seat 10 rows in front? I didn’t even mention the my flight going on vacation they canceled it 15 minutes after boarding time.

✅ Trip Verified | Problems with tickets! Employee being late caused flight delay by hour. They rebooked my flight to different airport without me accepting. Equipment on plane doesn’t work for customers! Will never fly on this airline again! My secretary membership will be cancelled.

✅ Trip Verified | Over promise and under delivered. Cost me a day with my family. As well as $60 because I had to pay for the taxi. They "forgot" to give me a taxi voucher with my hotel and food voucher. Then told me they wouldn't give me my money. That I should contact them via website. Asked if they could at least upgrade my seat for the inconvenience. No, wouldn't do that either. Worst airline ever.

✅ Trip Verified | This airline has given nothing but stress and empty promises. I would have made my transfer if the flight wouldn't have left early. Now if you know you have some people on a different flight coming in, why would you leave almost 10 minutes early? What terrible customer service! I'm appalled at the way this has been handled. Not only are there limited flights anymore, there is no one that gives two cares about you.

Not Verified | As far as flights go I had an overall great experience with American Airlines. Flight crew and airport employees were very helpful. Food and drinks were decent. Received my headphones, watched new movie releases, and slept when I could for the next 8hrs to Hawaii. TSA was a breeze during this trip and everything went as scheduled. No delays, cancellations, etc.

✅ Trip Verified | Horrible and inconsiderate AA Agents! This trip was a family vacation which we thoroughly enjoyed except the travel through AA airlines enroute from Chicago to Charlotte. Original flight was at 10 AM and was delayed to 2 PM due to maintenance, there was absolute no update from any agents on the terminal till 2 PM . When approached the customer service desk they mentioned that passengers will be compensated with $12 meal voucher for the inconvenience (really AA this is your class?) . Continuing the pathetic experience, after long standing and waiting we boarded at 4:30 PM CST. Was hoping that finally we will make it to Charlotte then comes a new twist. Pilot makes an announcement after 30 min into boarding that the flight is not ready for takeoff due to faulty system and we were bought back to terminal and had to off board. Saga continues. We head to AA customer service located at Terminal K to check if we can be accommodated to next flight, here we meet our super hero Greg (AA customer service representative) who was rude, shame of himself calling an AA representative. He was mean and making himself look like a fool. He didn’t want to do his job but rather show his dominance on customers as if we are asking share of his paycheck. AA if you would want to retain your loyal customers please have a thorough check on your customer service agents attitude. He didn’t want to help to get us to next flight and starts pointing fingers at us telling to call the CS from the phone located near his desk. Last but not least we are still waiting to board flight to Charlotte - it’s been 12 hrs and still waiting Will surely think twice before planning our next travel through AA.. American Airlines please consider you have lost trust of 3 loyal customers faith in you just because of your rude agent.