American Airlines

✅ Trip Verified | This is the worst airline. We lost the first flight even though we were there half an hour before the flight left. They scheduled us for the next one and because the staff mispronounced our names, they thought we were not there and gave our places to somebody else. I've never had that problem before.

Not Verified | We were scheduled to leave the house around 5 am to catch our flight maybe a half hour before hand our flight was canceled. It took over 6 hours to get a phone call from AA. They wanted to put us on the next flight (2 days later) and in economy when we paid for business. Who would pay for our 2 days of not being there? It was a fight to get our money back. After spending hours on the phone it still wasn't refunded correctly. Maybe about 5-6 calls later and about a month later we got our refund. Keep in mind it wasn't the full amount. They were short by $30 claiming it was a tourism fee. Keep in mind we never went, so why would they have to pay it yet? Bottom line, never again. A vacation turned into a nightmare! We never got our vacation we planned 4 months in advance.

Not Verified | Tried to get home back to Sydney and could not make my flight because of a delay due to weather! Missed my 17 hour International flight, stranding me in Denver, CO for an extra 3 days, having to pay for accommodation and extra food. No accommodation given even though over the phone they guaranteed I would be given accommodation if I went to the check in desk- yet at the check desk they were extremely rude, and told me to go sleep on a bench in the airport. Even though they knew I was not getting on the flight to Dallas my bags still went to Dallas, but I was not told that until after 2 hours of waiting for my bags to come out where they said they would come out. Nobody took accountability, and nobody cared about my situation! It was pretty much a "not my problem" theme throughout.

✅ Trip Verified | They are going downhill every day. Do not care about customer service. Checked in at DFW over 2.5 hours before flight and checked golf clubs. Plane was delayed and when got to Phoenix no golf clubs. Baggage claim said "Oh well" Dallas is a big problem and be glad not coming from London, since those bags are delayed a month. I had a business meeting on the course which I could not attend. I had to wait for the next flight to get them or wait until the next day to have them delivered. Problem is leaving in the morning to another city and will not deliver there. The supervisor said not their problem. I told them that maybe need to look at flying Delta and they agreed. Poor service and employees. They charged me for a checked bag and did not deliver. Also costing me money for the meeting. Should refund my bag fee since they did not live up to their end.

Not Verified | Please do yourself a favor and spend the extra money to book another flight. To call this airline incompetent would honestly be a compliment. Woefully negligent, extremely disconnected and just do not give a damn about their customers. I had a 6am flight to Atlanta from Boston supposed to get there by 11:30am. It’s 7pm and I’m still not in Atlanta. Continued delay knowing fully well that we’re not just waiting at the mercy of their useless airline. Now currently on a tarmac going on 20 minutes because the foolish airline does not even have an active gate for our booked flight in Atlanta. These things cannot be happening in 2022 and there is simply no excuse. Save yourself the time, energy and sanity. Book literally any other airline.

✅ Trip Verified | The flight was scheduled to depart from DFW at 5:17am and arrive at 7:44am. They ended up departing 2.5 hours late, then surprisingly landed in Indianapolis. Passengers were told to stay on the aircraft for an hour, the ", provided no food, and told passengers that they could leave the aircraft to buy food, and that they’ll be risking being left behind with no luggage. Under AA’s policy, the airline should be the one offers passenger food when this type of delay occurs! I called customer service to see if they could accommodate her trip back since that delay will cause her to spend no time with family and fly back 5 hours after landing. The agent was extremely rude and told me that there will be no accommodation and that weather is caused by god. We usually book Southwest, but since AA had an early morning flight, we decided to book through them. I would recommend flying with any airline other than AA!

✅ Trip Verified | Terrible experience. I was stranded in Washington Reagan airport for 12hrs on my way to Toronto from Chicago because the 1st flight was delayed and the worst is I was made to sleep in the airport because they said they don't have hotel voucher. And I almost missed the next flight because they switched gate numbers 3 times in a matter of 2hrs. Had I not checked the boarding pass online every now and then I could have been delayed further. I will never use this airline again and I recommend others to do the same.

✅ Trip Verified | I call them Thursday around 6pm the night before my flight and confirm everything 2 adults and 1 minor everything was fine seats number 31-A,B and C. When at the airport to check in next afternoon they had changed our seats to 31A 31C and 21K my wife and a minor with a passenger in the middle and the other seat 10 rows in front? I didn’t even mention the my flight going on vacation they canceled it 15 minutes after boarding time.

✅ Trip Verified | Problems with tickets! Employee being late caused flight delay by hour. They rebooked my flight to different airport without me accepting. Equipment on plane doesn’t work for customers! Will never fly on this airline again! My secretary membership will be cancelled.

✅ Trip Verified | Over promise and under delivered. Cost me a day with my family. As well as $60 because I had to pay for the taxi. They "forgot" to give me a taxi voucher with my hotel and food voucher. Then told me they wouldn't give me my money. That I should contact them via website. Asked if they could at least upgrade my seat for the inconvenience. No, wouldn't do that either. Worst airline ever.