American Airlines

✅ Trip Verified | American Airlines is by far the single worst experience i have had on a flight. Every plane we were put on had a "malfunction" after leaving the gate, we were forced to miss more than one connecting flight, and they had the nerve to pawn us off on another airline after they couldn't fulfill what we paid them for. I'm now on the last flight with these clowns and we are told its a 2 hr delay getting home - after an 8 hr layover because they cant even provide proper service to every major city.

✅ Trip Verified | American Airlines is the worst airline I ever used. This is about the 5th time I've had to use them and almost every flight (most of mine have had a connecting flight) is significantly delayed. Each time i have a connecting flight, i think to myself "is two hours long enough for AA to get their act together to make the flight AND still give me enough time to get off and walk to the next gate 10 minutes away?" Even as I sit here making this review, I've been sitting here at the gate for over an hour and 20 minutes for a 22 minute flight. My parents were supposed to go to a graduation from TX to VA, and they waited in Houston while AA once again delayed their flight for over 8 hours before telling THEM to call and make sure a connecting flight would be available. Then, they tried to put them on a flight at 10:00 p.m. (around 12 hours after their original flight) to a different connecting city where they would have to stay the night and get on a 1 hour, 7 a.m. flight the next day. Graduation was at 8. Did AA reimburse them for their tickets? Sure. Their hotel that they'd already paid for? Sure. Did they offer them any kind of voucher or additional monies for the wasted day, travel, and missing a graduation? No. Who knows, maybe if i get off the plane and start walking now, I could beat the plane to my destination. Worst airline ever.

✅ Trip Verified | My flight was originally scheduled at 10.25pm. Then the flight time kept on changing for 4 times, the gate got changed. No one explained the reason for this change. If something like this happens, they need to make people aware of the reasoning behind it. Everything was driving me crazy.

✅ Trip Verified | I landed at 1pm CST. Prior to my boarding, I was informed that my bag was “too big” for carry on although it was standard size and have brought it on many flights prior to different airlines. Once I landed, I went to the gate to get my bag, that they basically confiscated as I got on the plane, and an hour and a half later, after 2 visits to customer service, I am still waiting for my small carry on size luggage. So absolutely ridiculous and I will certainly not fly with American again.

Not Verified | I contracted covid near the end of my trip and I had to change my flight because of that. I wasn't able to change my flight online so I called and was very specific about which flight I wanted, what time, the price, and how I would like the credits transfered to pay for it as I just wanted to fly coach for with just a 2 hour flight. The representative I spoke with transfered my flight to a much more expensive one without using the credits I would have and I am not able to change the flight and get more back in any form, despite it being less than 24 hours after the change, and the representative completely disregarding instructions, when website doesn't allow for customer to change flight there while using flight credits.

✅ Trip Verified | I had my plane ticket to travel to Mexico on June 24th to July 13th, I bought the insurance sold with the ticket online to not have any issues while I was in another country. Days after I got my tickets I found out I was not going to be able to travel on June 24th, so I called American Airlines to change my flight, I was thinking I had bought insurance for that ticket so I should not have any issue to change the tickets for another date. Wrong! there was no way to change my ticket and the insurance i bought was totally useless! That insurance is not good for sickness, accidents or for any flight changes. I did not get any help. Since my ticket was a round trip, I thought I could still travel to Mexico to visit a family member at the hospital and return as planned on July 13th. On July 13th I arrived at Hermosillo Airport to find out from American Airlines team that my ticket was canceled because I did not get the first half of my round trip. I did not know that could happen, I was thinking I had bought two seats, I lost one of them and I was ok with that because I knew I did not use it, but my second seat to return to the US, I paid for it as well! I was at the airport in Mexico at that point; the American Airlines team did not make any effort to help me. I was told my option was to get another ticket online for 2300 dlls to fly back to Detroit. Be careful when buying Travel Insurance, maybe called them and find out about the insurance, it seems those insurance companies just get our money for doing nothing. I won't be flying with American Airlines again.

Not Verified | Consistently Horrendous across service matrices. We were supposed to fly American Airlines from Columbus to Philadelphia to Rome. Mechanical delay in Columbus made it apparent we would not make the connection in Philadelphia to Rome. As we attempted to work with the gate agent to make alternative connections, the inept, unhelpful and thoroughly unpleasant gate supervisor interrupted and yelled at the gate agent to: "let them take care of it in Philadelphia." Of course, once we landed in Philly, the gate agent there said: "They should have taken care of this in Columbus, now we have limited options." We were OK with it when she eventually found us a connection through Dublin Ireland to Rome the next afternoon. We made it on the Aer Lingus flight to Dublin. The next afternoon, when attempting to board the flight to Rome, we were denied boarding because the gate agent issued our boarding passes without a ticket number which made them invalid according to Aer Lingus. Hours spent talking to American and were finally able to wrestle them in to getting us on a flight to Naples- (only because I happened to remember the gate agent's name in Philly and threw her under the bus) 36 hours later, we finally got to Italy-and of course, our luggage never made it. We bought all new clothing, toiletries and luggage in Italy. We reported our luggage missing to AA on 7/8. The two staff I was able to communicate with both informed me that: "Your bags are in Philly" That's it, no details on when or how they will be returned. It is now 7/26, we have been home for a week, bags have been missing 20 days and attempting to contact anyone at AA is fruitless. Hands down, the worst business ever!

✅ Trip Verified | Had 6 flights(including connectors) in a 48 hour period. Only 1 flight on time - average delay more than 1 hour and one leg cancelled totally because they did not have a pilot. Lost the prepaid hotel in Newport,RI at cost — wedding! Should have been there in time but no pilot! This was not weather related — AA selling tickets without adequate staffing. I personally emailed the CEO of AA because he promised to turn AA around and sited to include enough employees - has not happened. If you expect to get to a destination, don’t fly AA. If you are okay being delayed; addressed rudely by gate agents, provided vouchers for hotel when flights cancelled and no one at the hotel answers a call to pick you up, then do fly AA and you will not be disappointed. If you enjoy spending hours upon hours in an airport waiting to go standby only to learn that the gate agents messed up and took passengers below you on the standby list, fly AA. If you fly for more than an 1.5 hours (no weather issues) and are not offered even a water or package of crackers, fly AA If you reach out to customer service voicing complaints that a gate agent was rude and threatening and their response is to offer a voucher for a future 1/16th the cost of my flight, fly AA.

✅ Trip Verified | This is the worst airline. We lost the first flight even though we were there half an hour before the flight left. They scheduled us for the next one and because the staff mispronounced our names, they thought we were not there and gave our places to somebody else. I've never had that problem before.

Not Verified | We were scheduled to leave the house around 5 am to catch our flight maybe a half hour before hand our flight was canceled. It took over 6 hours to get a phone call from AA. They wanted to put us on the next flight (2 days later) and in economy when we paid for business. Who would pay for our 2 days of not being there? It was a fight to get our money back. After spending hours on the phone it still wasn't refunded correctly. Maybe about 5-6 calls later and about a month later we got our refund. Keep in mind it wasn't the full amount. They were short by $30 claiming it was a tourism fee. Keep in mind we never went, so why would they have to pay it yet? Bottom line, never again. A vacation turned into a nightmare! We never got our vacation we planned 4 months in advance.