✅ Trip Verified
| Kansas to Barcelona via Chicago. I had been traveling since June 10th when my plane left from Kansas City at 7:00 pm. The plan was to fly to Chicago and then catch a 9:15pm international flight to Barcelona. Then by 9:30 pm June 11th I would be in Amman, Jordan. However, things did not go as planned when my Kansas flight got diverted from Chicago to Madison, Wisconsin due to a storm. Since then, it has been nothing but a nightmare and dissatisfaction with American airlines. In Madison, I waited in line for over three hours along with other passengers to make travel arrangements and hotel reservations. I was the last person to leave the airport, around 2:30am on June 11. The AA staff then assured me that he made my reservations and had rebooked all of my flights through the rest of my international, arrangement. He printed me the boarding pass to Chicago and also to Paris. He informed me to come back in the morning to check-in my bag and sent me off to a hotel. Well, I was back by 9:30am at the airport to start my journey. I checked in and got my boarding passes to Chicago and to Paris. However, the staff informed me that since they made my connections through Delta, they wouldn’t be able to print the boarding pass from Paris to Jordan and that I would have to do that in Paris when I landed. However, they assured me that all is good and that my bag, has a label to AMM; it will continue to Amman. I took their word and got on a plane to Chicago; landed there and continued to my Paris flight. Seven hours later I landed in Terminal 2A in Paris at 10:05 am, June 12th. My supposed flight to Jordan was going to leave around 3pm. So, I ran to get to terminal 2E. I did get there, but I needed a boarding pass to cross through security. First, I tried the kiosks, but was not successful. I talked to an Air France person who informed me there was something wrong with my booking and that I needed to speak with Air France customer service. Luckily, it was just a few feet away; however, the line was 100 feet long. So, I waited in line for 90 minutes. When I got to the customer service representative, they informed me that my reservation was not done correctly by AA and it was cancelled. They told me that the plane to Jordan was full. The representative also said that I would need to talk to American Airlines to fix their mistake and rebook me on another flight. This meant, I had to run back to terminal 2A. I did run to Terminal 2A to find AA counters closed for the day as their last flight was leaving. Luckily, there was somebody trying to get to the locked office who agreed to try to help. Now it was past 1pm, 3 hours after I arrived and I didn’t know if I would ever leave the airport and join my family who travelled one day before me on Sat. Thinking I will be joining them just a day later. It is now 2 days later and God knows where my bag is now. After about 40 minutes, the AA staff told me that he booked me on two Turkish lines arriving in Amman by 11:55pm. I waited for 4 days in Amman for my bag!