American Airlines

✅ Trip Verified | I was horrified to see that little to no social distancing practices were being followed. American claims that they enforce a policy where customers are required to wear masks throughout their flight. The woman next to me was not wearing a mask throughout the duration of the flight. She was not eating or drinking, and was otherwise capable of wearing one. The flight attendant walked by multiple times and even had a conversation with the woman, but from what I could hear never told her to wear her mask. There were several other people in the rows around me not wearing masks either. I found this ironic because American kept announcing that they had a mask policy before we got on the flight. There were many people who were also wearing masks around their chins or in other improper fashions. My flight was also very close to full capacity. I know that other airlines are at least skipping seats between customers to try and stick to CDC recommendations, but almost everyone was shoulder to shoulder with someone else. I felt very unsafe and anxious during the whole flight, especially because I was in such close proximity to those people not wearing masks. I will not be flying American again.

✅ Trip Verified | Stranded my family in Dallas after mechanical troubles leaving JAX. Had to spend the night. Then had more mechanical troubles on new flight leaving next day for MIA to SDF. Was going to be stranded in MIA. Got off flight and was rebooked on non-stop to SDF only to have that airplane have mechanical troubles and grounded. Switched to new plane that was delayed leaving for DFW. Had no AA employee at the gate to field questions, so everyone in the dark. Then, they bumped my wife from the flight, assigned her to another one, but left my two kids on the original flight and refused to keep my family together. A true travel nightmare. AA exhibits a level of incompetence that I've never seen in 20 years of traveling for business.

Not Verified | San Francisco to Fort Lauderdale. Amidst a pandemic, the flight was full. Middle seats were not empty. Despite the airline saying that they are “going to start” filling up the whole plane, this already has been happening.

✅ Trip Verified | Phoenix to Minneapolis. Will never fly American Airlines again. I called a few times before booking to make sure they do social distancing and I was told yes and not to worry. I booked my flight to only find out that the flight is completely full and absolutely zero social distancing. I complained so they gave me a different seat that’s supposedly had an empty middle seat next to again another lie the row was full. I don’t understand why not just tell me the truth so I wouldn’t book with them. I felt so unsafe and uncomfortable the entire time. Absolutely ridiculous and will never fly with them again. And customer service sucked zero help and rude as hell.

✅ Trip Verified | I was surprised that there was zero social distancing. The flight was fully booked both ways. They also broke the extendable handle on my suitcase and didn't offer to asses the damage or start a claim when I showed them. On both ends, I was told to bring the empty suitcase back to file a claim. I just got off the phone with them and was told I had to bring it in within 24 hours and I cannot go back today. So not only did I pay 60 dollars to check my suitcase for this trip, I have to buy new luggage and may have been exposed to Covid -19. Never again will I fly American!

✅ Trip Verified | Very disappointed with American Airlines. Drove 10 hrs from San Francisco to catch a flight that was 2.5 hrs delayed and then 5 hrs delayed! Firstly they told that it was a traffic control and promised there will be no further delay. Then it turned out that they couldn’t find a crew for 3 am flight that’s why they postponed it till 7 am! At least make up your mind what to tell customers! American Airlines employee said to call customer service for assistance. After spending 2 hrs on hold at 3 am in the morning the lady said there’s nothing she can help me with and hang up on me! How about training you staff properly? Or it’s too much to ask?

✅ Trip Verified | I was ridiculed by a sales rep for being over-charged for a flight that was their screw-up, requested to speak to a manager, and the agent told me "they dont have that option." I filled out a request form. And the "complaint manager" finally picks up on the issue, then writes this lengthy email to me about how much she cares and would like things straightened out, yet was unable to do anything. I found a flight with reasonable layovers to some odd start/end points, and then immediately noticed it was operated by AA. Turns out, a friend was on the same second leg, so I just opted to do it. I had a question about my boarding pass that was printed without a seat assignment. No one was at the counter in the airport until literal boarding time. Even the captain was standing there waiting! The employees and management hardly take mask-wearing seriously. Half are without, yet its programmed in the speaker to enforce it. The staff also has no problem directing you to wear one. My first flight, we were told how careful AA was being, enforcing social distancing, separating seats, and not flying at capacity. I'll say they had me fooled. As soon as the next flight was crowded and overbooked, we were crammed on there like sardines. We were then instructed to board and de-plane following directions to enforce social Distancing. Nothing was ever said about it after that statement. The whole flight spring up, and tried to mass-exit, flailing around as usual. I've flown with multiple carriers my entire life. From budget Spirit to business class Emirates. This airline continues to disgust me and continues to allow to spread its arms wide open for the plethora of terrible reviews directed into its lap. It's like they are proud to maintain the status of "worst airline." Looks like I need to practice my social distancing from this operation altogether.

✅ Trip Verified | San Diego to Dallas Ft Worth. I bought the most expensive ticket for first class then when I was boarding they screamed at me to go for the coach line because I was in priority, I went to the line that they said but they never apologized for their mistake. Later in the plane they were trying to send me to the back and I had to show the lady that my seat was 2E. First time that I have that inconvenience with an airline. That’s really disgusting. I hope to finish my trip without any more issues with this unprofessional staff.

✅ Trip Verified | I rarely write reviews but, I will never fly American Airlines again. I am very uncomfortable with their lack of enforcing social distancing practices. It is a completely full flight and I am sitting all around people I don’t know. Multiple people are “wearing” face coverings with their noses out! Face coverings don’t work if your mouth and nose aren’t covered. At the gate, several people around me were not wearing their masks all. And they did an incredibly poor job when calling group numbers to board. They called numbers together causing people to “herd” next to each other trying to get on the plane. There was no mention of the airline having cleaned our seats and surfaces. I flew Jet Blue yesterday and it was 100% different. They left middle seats open. Ensured passengers had their face coverings on and informed us wash individual set and surface had been cleaned.

✅ Trip Verified | Appalling is not strong enough to express the disgust at the poor display of social distancing on American Airlines today. I reluctantly decided to travel during this pandemic, but was assured the travel industry would be flying at 50% capacity to allow for social distancing between people even with masks! Needless to say, it was a full flight, with no chance of moving to another seat because there were none that wasn’t wedged next to another human! Even my connecting flight was jam packed. Never will fly American Airlines again.