American Airlines

Not Verified | Does not enforce mask rule, was very uncomfortable with people not wearing or not wearing over their nose, it was only a few on each flight but doesn’t matter. I complained to the attendant while exiting the plane and she asked if I told an attendant of this and I said I tried and she said you should have tried harder. I’m not the mask police. I tried getting an attendants attention a few times without making a scene but was ignored or not noticed. Finally, on one flight I yelled at a man standing over my son not wearing a mask to put his on, why aren’t the attendants banning people like they advertise. I will not fly American Airlines during this pandemic again. And also the flights were packed to make things worse.

✅ Trip Verified | We have never flown with American. Due to the pandemic it was the most available option for us and we had to push our vacation. Upon booking my child was under age. We flew out 72 hours after my child turned 2 years old. American Airlines refused to price match us, we had to pay over $400 for a ticket for a child who was 72 hours of being 2 years old. We couldn't even utilize her seats because she was rows ahead of us. This occurred on all 4 flights. The employees on the first flight from Dayton were great. The next 3 flights were awful and disheartening. Staff on and off the flight were rude and not helpful when trying to arrange seats together. Overseeing 4 kids, a baby and trying to get checked in for a flight can be a struggle to run smoothly. Myself and 3 children are exempt from wearing masks. I stated that and moved on. On the 3rd flight an employee actually followed me down the boarding aisle while talking loudly to have everyone in my group put masks on. She caught up to us as I was folding the stroller to put off to the side to make a scene in front of other my children and other passengers about the Non mask-wearing. For the children who are able to wear a masks I gave no rebuttal about it. She's an airline employee, not a Doctor. Her opinions will not trump medical advice. Meanwhile, Americans own flight staff didn't even comply with a mask (which I don't mind). However, I was harassed by ground service staff. Picture provided. I own a business and have never nor would never treat my clients this way.

✅ Trip Verified | While I was waiting for our plane to depart flying from Dallas to San Diego I remember hearing the flight attendant through the speakers thanking us for flying American and how the airline is doing everything they can to protect us during these times... I felt a chill run through me as I watched a plane full of terrified passengers. Such a surreal image, I felt mocked and ridiculed by American Airlines. Seating- We were a group of 3 traveling together but our seats were apart. When I approached the flight attendant at the gate (in Dallas on our way home to San Diego) to ask if they could move us and have us sit together (because you know, there is a pandemic going on and we wish to stay within "our bubble"), he didn't even look at the screen to check he simply said: this is an full flight. WHAT? The announcement left me flabbergasted. A completely full flight during a pandemic? Didn't American reassure me they were doing everything they could? What happened to the promised social distancing measures on the aircraft to ensure OUR safety? What happened to leaving empty seats to try to maintain distance? How come small businesses have to comply with this measure costing them greatly but one of the biggest corporations in the world can't be held accountable? So WHY is the company not implementing social distance guidelines? Furthermore, this employee didn't even try moving passengers around so we could sit together; not just for our safety but for the safety of others. Did not bother, did not care. 2. Boarding- all other major airlines I have flown with since this whole thing started have been boarding backwards starting from the end of the plane. This is to avoid people standing in the aisle while people are seated. But not American Airlines, no. As we sat, there were hundreds of passengers looming over us waiting for the line to move. Another thing I didn't see was the temperature check. I saw at least 1 very sick passenger, pale with visible sweats and barely able to stand or walk straight. I am not saying it was due to COVID but I had to certify that I didn't have any symptoms when flying so why was this person traveling with an illness? I would have expected any sick person to stay at home and for the company to implement that so passengers feel SAFE. Another thing that concerned me was that a lot of passengers were wearing their masks under their nose and the crew members allowed them to. So when I received an email with a survey asking if I would recommend others to fly American Airlines the answer is simple: NO. Or at least not yet. Even though American Airlines have implemented many other excellent measures (requiring face masks during the duration of the flight as well as adding HEPA filters and electrostatic sprays inside the aircraft to kill germs and viruses), this is simply not enough to travel with the absolute confidence you promised us. Small locally owned businesses with less resources have stricter rules and more drastic measures than what I experienced during my flight. I will hold American Airlines (and any other major corporation) to the highest standards simply because we should.

Not Verified | The plane and flight/crew were fine, very average and consistent with my past AA experiences. I have in the past flown them frequently for both personal and business travel since I live in the DFW area. However, I will moving forward do my best to never fly with them again. My family suffered a tragic loss and in the stress of the moment, my ticked was booked one day later than needed. The ticket was cancelled immediately, literally within minutes. My credit card however was still charged. I called the airline assuming this must be a mistake and that of all times in this messed up world, during covid 19 is the time they would not hassle me about a $96 one way flight. However, I was basically told it’s my problem and there’s not a damn thing i can do about it. I did not receive one kind or not rude word during the call with the representative. Please AA, look up this call and listen to the interaction. I would be less annoyed if I’d gotten a simple, I’m sorry for your loss, which seems to be the obligatory human response. So, AA, I can only pray you go out of business and are replaced by a more ethical airline.

Not Verified | Booked a flight with them for July 28th and I thought because of social distancing they would attempt to keep passengers somewhat seated apart .. nope, everyone was packed together on the plane, completely overcrowded. It was an so uncomfortable to put it into perspective, took a flight back using JetBlue, night and day difference, no overcrowding, they even offered snacks and water bottles in individualized zip lock bags (not offered this at all with American Airlines). To add injury to insult, American Airlines charged us twice as much for the tickets as JetBlue did.

Not Verified | I flew twice (meaning roundtrip) this past week on American. They definitely are not being overly cautious about the coronavirus. We sat 6 across on our jet, with no space between each other, every seat filled on one of my flights. On the first flight, many seats were empty, but customers were crowded together within about a 5 row block.

✅ Trip Verified | Disappointed with this airlines inability to provide some distancing on the plane amidst COVID. I had a better experience with Southwest and United during COVID. I will not being flying American in future.

✅ Trip Verified | Miami to Charleston with American Airlines. Amid all concern for Covid-19 they did not clean the plane prior to boarding and instead were handing out wipes for you to wipe you own seat. Only they ran out of wipe and were handing out little packets of hand sanitizer, just gross.

Not Verified | Never again with this airline. Second time we have been rerouted and left stranded at an airport with no resolution to getting to final destination! This time it was again due to weather that we were sent to Austin, had to land due to shortage of fuel and an oil light came on engine. After 3 hours engine wouldn't start so we were removed from plane without further arrangements or plans to continue on to our final destination.

Not Verified | I have a waiver from a flight that was affected by Hurricane Dorian. The flight waiver expires in August of this year and I wasn’t able to use it because of Covid. American refuses to extend my waiver even though travel is unsafe during this global pandemic. They do not care about their customers. The rep I spoke to said I needed to use the waiver by August or I would lose it. And then she hung up on me. It’s literally not worth the savings in the flight. They are such a pain to work with, don’t care at all about their customers concerns, and they have zero empathy or care. If I could give them a 0/10 I would. Fly with literally any airlines instead. Even a budget airlines like Frontier has been infinitely more helpful.