American Airlines

Not Verified | SDF to DFW was delayed because the plane struck a bird on arrival. This caused me and my girlfriend to miss our connection to Portland. They made up for this by booking us a flight to Phoenix. No connections, just a flight to Phoenix. I can only hope they intended to purchase a complimentary house in our name. After reaching out to customer service, we were told the only way we could travel home together was if we stayed overnight and took the first American Airlines flight to LAX, and then they booked us an Alaskan Airlines ticket to PDX from there. We made it to LAX, but got rejected at boarding for our flight to Portland because I was given a boarding pass with no actual ticket. After LAX staff sent me all over the place not knowing where their own airlines were, American assigned us another Alaskan flight, for 8 hours out. At the time of writing, I'm still waiting. We had to stay overnight at a hotel in Dallas, and now we have to spend our day waiting in LAX for a flight. Next time, I'll book Alaskan. God help anybody who dares book American.

✅ Trip Verified | American Airlines is not concerned about COVID-19. I had a fever the day I was supposed to fly so I had to cancel my ticket because of the rules of the airline (British Airways) that American Airlines had scheduled for me to travel back to the States via London Heathrow. The British website clearly states do not board if you have a fever. I therefore cancelled my flight 4 hours before boarding the BA flight to LHR. American Airlines would not refund my ticket. What this clearly shows is I show have traveled with a fever! I am out over $1800 because American Airlines prefers to make money rather than worry about the health of their passengers.

Not Verified | First of all don’t think because of the pandemic that there is any social distancing. They are packing these planes to the max. Middle seats and all! Secondly they say they’re requiring masks on all flights. But does wearing a mask under your chin or with your nose sticking out count? It sure does! In fact most of the people on the two flights I took wore them mask under the nose, under the chin, or not at all. And not once did the stewards say something.

Not Verified | I was notified by email less than 24 hrs before I was to board my flight that read "We're excited to confirm we processed your refund application today". One thing wrong with that is that I did not cancel the flight. The rep I spoke to could not give me an explanation as to why they cancelled my flight. But he did offer to rebook me and don't you know there was only a First Class seat available for $1300. So the question becomes about the integrity of the American Airlines, did they sell my seat at a higher price? If I was to answer that question I would have to go with yes.

Not Verified | We had booked a flight for our honeymoon for June 2nd. The airline canceled our flight and without giving us any options, gave us airline credit. However, we have so far been unable to use our airline credit. It took over 5 hours to get someone on the phone because we couldn't use it online, only by phone. Now, they are "checking the policy" to see if we can even use it. This is a complete scam and we want our money back.

✅ Trip Verified | It is obvious to me that American Airlines does not care much about Covid-19. The flight from LAX to ORD was overbooked. Which to me is beyond comprehension, an overcrowded plane in Corona era should be outlawed but at least not-done by the airline itself. No respect at boarding either. They just let the groups pile up. Other airlines I’ve flown in this corona time we’re all considerate in that aspect: paced boarding and seats left empty. So far SouthWest has been the greatest at that. The flight from Dallas to Amsterdam: same thing. Worse here was a crew that didn’t bother wearing facemasks and didn’t enforce wearing facemasks on passengers. Crew had a swell time talking to each other without masks. I asked the crew what had been done to sanitize the plane when arriving. They couldn’t tell me. I have to fly for work, sometimes international. And I had to keep doing that during this Pendamic. Many airlines are respectful and considerate by providing space and hygiene. Not American. I’ll never again will fly American.

Not Verified | I paid approx. $1100 for roundtrip flight FLL to ANC and did not want to pay additional for seating so my wife and I were assigned seats away from each other. I called the airline to change seats but the request was denied multiple times and was hung up on multiple times even though they say that the flight was half full. My flight is tomorrow 6/4/20 and I will be sitting next to my wife whether the airline approves or doesn't. I will never fly American Airlines again and I would suggest that none of you do either. Good luck American Airlines - you'll need it.

Not Verified | I am a Chilean student living in the UK. I got a ticket from London to Santiago with a connection in Miami (MIA). At the airport, I was not allowed to travel because of US restrictions. The main problem with this is that I called American airlines several times (before and after buying the ticket) and during the calls, I asked if connecting through the US was possible, and every time they said there should be no problem, they said they checked in the computers. Later I had to stay in a hotel near the airport, as I was left with no solution and on my own at Heathrow. I thought this would be temporary, but the next flight to Santiago was 2 weeks later, so I had to pay £800 more than expected. I asked for a refund of the £1123.00 the ticket cost to me in order to cover the hotel and food expenses, but they said this was not possible as my ticket was not refundable, but that I could use the value of the ticket with the company. I am not interested in travelling with American at any time soon, but the money would be more useful as now I and my family are struggling monetarily because of this. I do not get why they sold me the ticket in the first place, as it was known I could not travel. I know the countries’ restrictions are very confusing, but that is why I asked, as an airline, they deal with this every day. I feel like I was lied to so they could get money from me

✅ Trip Verified | American Airlines hard product, planes, seats, inflight movies etc are in general excellent. I just wish American would recognize of try and doing something with crew training to address their attitude. Mostly on international routes the crew tend to be senior crew. There is no service, no kindness, no politeness. It’s spoils the whole aspect of what American has done with their hard product. On the flights yesterday, there was less than 70 people on the plane, the world has changed and airlines will have a fight in their hands to survive. Service will always be a key aspect of keeping the loyalty of their customers. Besides the flight yesterday I have taken 3 long haul flights with American in the last 6 months and the attitude of the crew has been the same in each. Compare the service with Delta & British Airways who it seems the crew have a totally different attitude to service. American could be the best of all airlines, it’s just their poor attitude crew totally let them down. I hope someone from American reads this. Going forward every passenger counts, all the airlines employees need to embrace that .

Not Verified | I am an at risk senior traveling for my 95 year old father's funeral so travel was not an option for me. I am very upset that the plane was so full. It was my understanding that guidelines state the middle seats are supposed to be left empty to allow for social distancing due to coronavirus. On my flight on Sunday 5/17/2020 Ord to AZ American flight #AA601 the middle seat was left empty however that was not the case on the return flight on Sunday 5/24/2020 American flight #AA883 Phx to Ord. I am very unhappy that I was exposed more than I should have been because American put profit ahead of my safety. Especially in these uncertain times American should put travelers safety ahead of profit, how disappointing that the opposite happened on my flight.