American Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2054 reviews
3/10
3 star Skytrax Rating
Filter Reviews by :
Show
7/10

American Airlines customer review

(United States)

HKG-DFW. Check-in: no online check-in for some reason had to do it at the airport. Good no problem. Boarding: for all US-bound flights they had to search all our hand-carry bags for water/liquids and they do it in the middle of the bridge where the air isn't moving very well and warm. I don't understand why can't they do it right before scanning the boarding pass. The bridge area is small not a smart idea at all. I feel bad for those in a long line for the economy class. In-flight: Food/meals are very good no complaints there. The seat is excellent with lie-flat bed and big screen monitor. One problem there were several movies/TV shows that are shown available but couldn't get to it. Other than that slept well and services were fine.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

American Airlines customer review

(United States)

Just flew on Sunday 7/13 on AA's new 777-300 International configuration in business class. I have to say that it was the very first time I have felt that a US carrier competed effectively with front rank international carriers. The seat was excellent. The overall quality of the seat was superior given the amenities screen etc. Just the slightest bit less comfortable than BA's flat seat but not a huge different. The overall seat was superior to anyone else's business class I have been on. The food and beverage service was excellent. Appetizing decent portions well served and proper temperature. Inflight entertainment options are excellent. Beats the angled "lie flat" seat on the 767's and older triple 7's. You got it right this time. Even the crew was not as grouchy as AA flight crews have become. Actually I was very pleased.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

American Airlines customer review

(Bermuda)

Flew from LAX to JFK on AA292 in First Class 14th July. A very good experience on a brand new plane an A321. The seat makes the flight as it converts to a fully lie flat bed and I was able to get a few hours of sleep after having a nice hot breakfast. Good inflight entertainment amenity kit and a great cabin crew who seemed happy to be there. Well done AA!
Cabin FlownFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

American Airlines customer review

(United States)

Had a 6 part trip this month on AA. Every leg had issues. Mechanical problems abound due to the age of the fleet. Arrived at JFK for the vacation portion of this trip and was told at the first class check in that our aircraft was removed from service and we would be 6 hours delayed departing. We missed our first day of vacation and a party because of this. Bottom line you can't rely on this company to get you where you are going in any reliable way. Also have issues with their website frequently down lack of communication with flight delays also.
Cabin FlownFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

American Airlines customer review

(Australia)

Just flew 4 domestic sectors LAX-DFW-OMA and DSM-DFW-LAX. Ex LAX boarded on time but then due to weather in DFW were delayed for roughly 2 hours. Informed of delay by Captain and given updates. Once underway beverage service given inflight video shown. Overnight in DFW then to OMA next day. Flight delayed due to mechanical issues. Passengers allowed off plane after first hour cabin crew offered juice and water then granola bars. Flight cancelled after 4 hours. $12 refreshment vouchers given. Replacement aircraft and eventually got away about 5.5 hours late. Whilst this was an inconvenience I believe the staff acted properly keeping passengers informed and making alternate arrangements. Return flight I requested baggage to be checked through to SYD which took some time to organise due to booking problems caused by the earlier delay when I had been taken off the delayed flights but then reinstated. Only complaint was during this time our pre-assigned seats were given away and we were given seats at the back of the aircraft without the additional leg room. All things considered I was happier to have bags checked through and less legroom. I have been critical of AA in the past but thus trip they receive full marks.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

American Airlines customer review

(United States)

I had not flown AA for a few years and now I know why. AA employees sat in first class on a very early flight from TPA-MIA and spoke loudly to one another while the other first class passengers tried to sleep. Had a 7.40pm flight from MIA-TPA but paid a $75 plane change fee to take the 5.50pm flight. No problem there except for the fact that the plane flight 986 from STT-MIA had an alarm mishap and they had to call a maintenance personnel from off-site. He was very late so therefore missed the earlier connection at 5.50pm from MIA-TPA and took my original flight at 7.40pm-no compensation returned for their error. Other members in my party had first class on the 5.50pm flight and did not receive it when we were all booked on the 7.40pm flight. They did attempt to put us all together but placed us in the exit row with two children traveling under the age of 15. Therefore the kids had to sit in other areas in the plane and were scared to sit alone. Upon a later arrival to TPA at 8.40pm AA/US AIR misplaced our luggage and was it was all still sitting in Miami with Priority tags on them. So much for priority as they turned up a day and a half later.
Cabin FlownFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

American Airlines customer review

(Ireland)

Providenciales - Miami: AA300. Miami - Paris: AA62. Both flights on old aircraft in particular the flight from Miami to Paris was dreadful on an old 767. No AVOD or individual screen. The seats were the most uncomfortable I have experienced. Food was tasteless and bland with portions quite small. Drinks service was decent but really that was all with the flight that was a positive. Staff seemed disinterested and tired during the flight. First and last time I fly with AA.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

American Airlines customer review

(United States)

Pensacola to San Francisco. After paying full fare for a toddler in a seat my pregnant daughter was treated so inconsiderately by American Airlines staff that none of us will ever fly with this airline again. No pre-board because "there are too many children on this flight" and they took her stroller away so that she had to carry 2 bags and the child. On one leg of the flight they gave her back the stroller last and nearly made her miss her connection. There is no compassion from this airline!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

American Airlines customer review

(United States)

ORD-JFK/LGA-ORD - July 2-5. I keep seeing a huge increase in great attitudes from flight attendants on AA flights. Very personable and fun on both flights. Departed ORD on-time and landed at JFK early - but taxied around JFK for 30 minutes before getting to our gate. Dinner served was pre-ordered on aa.com and the chicken was very tasty. Return to ORD from LGA - plane was only 60% full and the three flight attendants (DCA-based) were having a great time with everyone. Lots of talking laughing with passengers and very personable. Good dinner served and landed 40 minutes early into ORD. I see a lot of negative reports for AA but I wonder if people are just expecting too much or are exaggerating their issues. Keep up the good work AA!
Cabin FlownFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

American Airlines customer review

(United States)

One month travel itinerary June 10 - July 8. Point here is not as much about inconvenience as how situations are handled. 4 flights cancelled. One due to weather. Paid upgrades are not refunded if flights cancelled per AA reservations. After 3.5 hour wait little or no information given to waiting passengers in cancellation of first leg OGG-LAX. Restaurant employees saw flight crew leave airport. AA would only help passengers with connections. The rest of us scrambled for flights. Locating luggage was a whole other mishap. 2.5 hr flight from QRO-DFW turned into a 10 hour flight touching down in 2 cities to refuel. Water was being rationed. Children first. No food. No offers from ground crews for additional water or even peanuts. No help with connecting flights. No enough cots in airport Terribly mishandled. Connecting flight missed but cancelled anyway. MCI-OGG delayed 4 hours. Equipment not available. Automated message via phone at 2.30 am for 7.30 am flight. Was auto rebooked on flight out a day later. Called and obtained same day departure. Hoping I get out. Remember when flying used to be fun and airlines treated us with courtesy? Note: Have flown all other US carriers AA is cheaper but savings offset by delay costs incurred other problems and poor treatment.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no