American Airlines

Not Verified | After my flight was cancelled in Norfolk Virginia because the flight crew was stuck at the LaGuardia airport on May 16, 2022, I thought the worst was over. No hotel accomodations given, no cares given, just rebook your flight for no additional fees as if it were my fault. New flight scheduled for May 18th and the flight has been delayed due to technical issues. We've been stuck on this airplane for 2 hours with no update as to when we will depart. My relationship with American Airlines is over. The unprofessional is unbelievable.

✅ Trip Verified | The flight from home to Madrid (Spain) was good, on time with no delay. The flight coming back Madrid to Dallas was changed to Madrid to JFK. The reason was there was another flight at the same time from Madrid to Miami and they did not have pilot, so they took one of ours and both Flights could come to the US. Now with one pilot, instead of two pilots, we could only fly for 8 hours (based on what they said) and we couldn't fly to Dallas. We flew with a 1 hour delay to JFK, we picked up our pilot and filled the fuel (means one hour and a half in the airplane) and then flew to Dallas. In Dallas airport, while they knew what was going on, there were only 3 people at the counter to help anyone who lost connection flights. 10 people ahead of me and over 50 behind me in line. Everyone tired and frustrated. They send us to Hotel and already booked a flight (Dallas -Chicago) and (Chicago-Calgary). So we had over 8 hours flight with layover to get to Calgary. They wouldn't accept that My kids and I don't need to fly to Chicago, and if we would fly through Chicago, why didn't you let us out in JFK to send us to East (Toronto/Montreal) and send us home! It was longest flight. They could sort their manifest and be more helpful.

✅ Trip Verified | On the American Airlines flight to LAX, even though I was in First Class, the flight attendants couldn’t even be bothered to give us a glass of water or champagne before we took off. It took nearly an hour to load that international flight. On the flipside on my one hour flight from LAX to Phoenix the lovely flight attendant gave us all drinks before we took off. I am done flying American internationally. The service is the worst of any airline and the prices are the most expensive of any airline. I have been an executive platinum flyer on American for over a decade but enough is enough. I’m going to fly an airline from now on that cares about its passengers.

Not Verified | Our (party of 5, one is pregnant) party had a connecting flight from LGA thru DGW to ABQ. Our first flight was delayed and our connecting flight was not. We asked the attendant to help us make our flight from the first flight and she did not. When we landed, 2 of us ran to the connecting gate and when we arrived the staff was rude. When I tried to explain the situation, they cut me off from talking, and instructed me to get on the plane. I tried again to explain we had a pregnant person with us that could not run, which they proceeded to tell me it was my fault for scheduling my flight through Dallas. I suggested maybe next time making an announcement or updating the time on the app, which they proceeded to cut me off and commanded me to breathe. I was out of breath from running in full sprint because no one let us know our flight would be held and I was out of breath from the situation this airline caused with a lack of communication. I’ve been on flights with Frontier where they are more helpful and responsive with delays and they’re considered bottom of the barrel. In the future, I will be avoiding American Airlines when I can.

Not Verified | Miami to Washington. This was the worst experience ever. My flight was supposed to leave at 5:30 pm on a Monday. It got delayed 3x. They then gave me new seats on a flight on Tuesday at 3:30 pm which also ended up getting delayed because they were missing a flight attendant.

Not Verified | Appleton to Boston. Not my first bad experience with American but my last. Cutting up Advantage credit card - free miles do no good when flight times are changed for no good reason. Seriously, no good reason and causes big layovers. Tickets booked in advance then changed, gate changes - a lot of them. Numerous times arrive on my time then sitting waiting to get gate and unload. Today sitting for an hour after boarding for "minor" radio issue - can't even provide free WI-FI with Advantage membership - goodbye and good riddance.

Not Verified | Worst experience ever I will never fly with them again on the way to NY my flight was delayed 4 times. On the way back home they completely changed my straight fight to an overnight flight. Then the gate changed twice and it was delayed 4 times. This was the worst experience ever. I do not recommend them.

Not Verified | This is the worst experience I’ve had on an airline. The language on their app I used to book my flight was unclear, which lead to me booking an incorrect ticket. When I called to correct the issue, the customer service representative hung up on me. I filed an inquiry through their website, and after ten days, I was given flight credit for a future flight. I will never book another flight through American Airlines.

✅ Trip Verified | Upon arriving at the gate for a 33 minute in air flight, I observed another flight that was canceled with a long line of people waiting at customer service. Just then, my flight was delayed due to the absence of the flight crew. We then switched planes and gates to a larger plane to accommodate yet another canceled flight from the day before. We finally boarded with a flight crew, but after the doors were closed, we were deplaned since the crew ran out of hours. This was not an issue with the airport or with the crew, but rather with the scheduling of American airlines flights and not accounting for weather or maintenance or other imminent delays. With so many choices, why anyone would choose American Airlines after seeing hundreds of people canceled without refunds, without food vouchers, and without hotels all trying to sleep in the airport that had no open businesses this time of day is beyond me. American Airlines should be closed due to poor business practices.

Not Verified | The flight itself was great, the flight attendants were very nice and accommodating, met our expectations for the first time in first class, but taking the connecting flight back from Mexico to Phoenix, to go through customs, collect our luggage, go through security checkpoint again, we almost did not make our connecting flight. We should've had more time for this process, we had to run through the airport to our gate after we got through what we needed to do. We overheard the employees on the PSA acting very immature to announce that the doors are about to close if we don't make it. My husband is a disabled military vet, and has physical disabilities, almost didn't make it from running so long and so far to get to our gate, and when he finally made it, he got laughed at. We are both very upset at the limited time and the way we were treated through the airport process, we will never do another connecting flight if we can avoid it, that was utterly ridiculous! On our initial flight from Dallas to Cabo, our luggage was delayed because it was put on another flight