American Airlines

✅ Trip Verified | We spent 27 hours in Saint Lucia after our flight was delayed. The airport staff was incredibly incompetent, don’t care and straight up lied to us at times. The food is mediocre at best, very limited and incredibly expensive. The outside looks like it’s been to war. There’s no where to plug your phone. The WiFi is slower than a snail. They put passengers in hotels that had no running water and blood on the sheets. Then gave us $12 food vouchers that wouldn’t even purchase a full meal. We spent $34 on Chex mix and sodas. No smoking area and denied exit after 12 hours sitting around. After 27 hours of being stuck there, and most of it sitting in a terrible airport, the crew comes prancing out for the final time after refusing to fly all this time due to “maintenance issues”. Mind you, everyone can see the plane the whole time and no maintenance is occurring. No one went near the plane. They turned around and started walking away for about the fourth time when they were approached by several furious passengers. Then comes Captain Sam and 10 minutes later we’re boarding the same plane that’s allegedly having maintenance issues! Once on the plane, I heard the first and only apology from the flight crew. They profusely apologized over and over. Thanks. Apologies were meaningless. We want compensation for that. Horrible experience. We will not be returning to Saint Lucia because of the airport staff and American Airlines. That experience ruined our honeymoon and Mother’s Day.

✅ Trip Verified | We are so angry and disappointed with American Airlines. We spent $2000 on our tickets and had to cancel due to travelling restrictions from covid. This airline is a fraud and basically stole our money from us. We asked for a refund or better yet even a credit to use to be able to travel again. However they claim our tickets were already discounted and they were unable to give us either. Our initial tickets we purchased were half this amount but the airline changed the flight and we rebooked, so for them to say we got these at a discounted rate is a cop out and a lie. Avoid American Airlines at all costs. I can honestly say we won’t be flying with them anymore.

Not Verified | Charleston to Pittsburgh via Washington. Enjoying an extra long stay at Reagan International Airport (DCA) of American Airlines lack of communication with connecting flights! 2nd time American Airlines messed up our trip in 2 months. Highly recommend using another airline! Southwest Airlines and Jet Blue have been getting hit lately. Wanted to put things in perspective. We were there 20 minutes before departure after connecting flight from Pittsburgh. They closed door 5 min early while we walked up because not in waiting room. Other AA gate customer service said "we cannot help you. We are boarding our flight." The previous trip to St Thomas they charged me extra for premium boarding but had oversold. They got me on only flight of day 10 minutes before depart

✅ Trip Verified | Puerto Vallarta to Austin was as good as a short haul flight gets. Friendly, professional check in, new aircraft, very comfortable seat in Economy, plenty of plugs and chargers that actually worked, flight on time, friendly service, not too long wait for luggage. A very pleasant experience overall.

Not Verified | A summation of incompetence by American Airlines. My family and I made the horrible mistake of flying to Hawaii on American Airlines on 4/13/2022 or we were supposed. When we tried to start our flight, American Airlines had understaffed their ticket desk at the airport. Two ticket agents were trying to handle three flights worth for passengers. Multiple of the automatic ticket machines were broken or out of paper. By the time we got through the line to check our bags our flight had already left. So, the ticket agents booked us for 4/14/2022. We went home, repacked so we did not need to use checked bags and waited for next day. 4/14/2022 we get through TSA and board our flight to Chicago. The flight was delayed because of a ‘mechanical problem’ whatever that means. We arrive in Chicago, have our lay over and then get on our flight for Dallas-Fort-Worth. Again there is a delay because of ‘mechanical problems. This delay was much worse and by the time we landed in Dallas our connecting flight to Hawaii had already left. There are no more flights out of Dallas that day to Hawaii and we are stuck. American Airlines handed us coupons for food, $12 a head and for a stay at a nearby days in. Family and I head to our hotel and spend the night. On 4/15/2022 in the hotel shuttle going back to the Dallas-Fort-Worth airport I ask the driver if they know much about these hotel coupons we got from American. Drive claimed that for last 11 months American had been sending 25 to 50 people a day to their hotel that had been marooned in Dallas of problems like ours. I have no way to confirm the drivers claim, but it sounds true to me. Once on our flight to Hawaii the plane has backed away from the jet way and the pilot comes on. There will be a delay departing because of… “mechanical problems”. Three flights and each one had mechanical problems. Clearly, they are short staffed, not just the ticket agents but also, I am guessing the mechanics. Again, three different airplanes and each one was delayed with mechanical problems. The only reason my family vacation was not totally ruined is we scheduled extra time off on the front of the trip to spend in Oahu. That and I have travel insurance for our hotel stay on Oahu and that allowed me to get a refund for the missed nights and shore excursions. In the end we were able to make our scheduled cruise that departed on Saturday the 16th. My request to American for a refund got me an offer of $50 a head in vouchers and in the hope of, “rebuilding your confidence with American Airlines, and hope you'll give us the opportunity to provide you with a more positive experience in the future." Clearly some marketing group came up with that phrase. My fellow air travelers my recommendation is never use American Airlines.

✅ Trip Verified | The worst airline ever. Don't fly with this airline, you won't get your luggage, it just waste of money and time the airline don't even coordinate the airline don't really care what happens to you.

Not Verified | AA customer service is horrible, they do not care about their consumers or any kind of family emergency (death in the family). We were told that they could not transfer our mothers seat to me however I could be booked on the same flight as my sister immediately after we cancelled our mothers seat, so we agreed and they screwed us over. Apparently they oversold the seats and weren't able to do what they said, when speaking to a "supervisor" we were informed that the information given to us was incorrect. We also asked for different options to fly me out of a different location but they would give the same price as the original flight or even get to me to the other location. I had to figure this all out on my own. Sadly disappointed in their customer service and their lack of accommodations.

Not Verified | This is a follow up for an earlier review I posted. This airline goes from bad to worse. After the airline cancelled my connecting flight, they admitted that my trip was a "trip in vain," because I missed a scheduled event in Wichita, KS. They processed, then denied two separate refund requests after sitting on them for weeks. I filed complaints with the BBB, the DOT and a suit in small claims court. The BBB notified me yesterday that they were closing my case. The airline claims that one of their auto generated emails was their response to my complaint. I have never been contacted by an actual agent, just these auto generated emails, which all ask for patience due to "high volume." The airline has been served, and my small claims case will be heard in June. I have asked for punitive damages. They lure passengers in then, avoid refunding them when the airline cancels their trip.

✅ Trip Verified | My husband and my flight was delayed multiple times, then they gave away our tickets after we waited 5 hours to people on standby. We are now stuck in Philadelphia with no flight home.

✅ Trip Verified | I purchased a first class ticket with American Airlines for May 7th and without notifying me, they changed the first half of my flight to economy. I purchased the ticket on May 2nd and learned today, May 6th, when I downloaded my mobile boarding pass that my flight had been switched to economy. Upon calling customer service, I was told that there hadn’t been any seats available in first class and that was the reason I had been downgraded. The customer service rep assured me that I would still be able to enjoy all of the goodies/services that come with first class, but they should have informed me immediately that my flight had been downgraded. There was not even a mention of reimbursing me or pro-rating me for the difference a first class flight costs compared to an economy seat. If this is the way I’m treated before I even get to the airport for the flight, I am not looking forward to the actual flight experience.