American Airlines

Not Verified | My mom flew back from her trip and had a layover in Miami to Orlando and it was a nightmare to get her flight back to Orlando she ended up spending the night at Miami airport. After multiple times getting on and off of the plane she finally had to pay a taxi 1:30 AM to get to Orlando airport where her bag should be - however it’s on an 8:00 clock flight! How inconvenient and careless this airline is. We will not choose to travel with this airline ever again.

Not Verified | Fayetteville to Santo Domingo via Miami. My husband had to go to the Dominican Republic for a funeral. The ticket was expensive $1302 bc it was so soon. He left XNA to MIA to SDQ on 5-23-2022. That trip went well. But on the return flight yesterday (5-28-2022) he was supposed to leave at 3:23 pm, but the flight was delayed several times and did not leave until 5:33 pm. No open gate so they were forced to stay inside the airplane for over an hour. Then when they were able to get out of the plane there were so many people in the immigration that they all lost their connecting flight. Instead of trying to put them up in a hotel or something like that everybody was forced to sleep at the airport. My husband said that there were pregnant ladies and ladies with kids and older people. The only thing they did was give everybody coupons to go to Subway which was closed so nobody was able to even get food. They finally put my husband on a flight to Charlotte this morning around 8:00 and he finally arrived home at around 1:00. The service from this airline to everybody has never been very good in my opinion. This is the second time that something like this has happened to my husband and it also happened to my stepson. And on top of that my husband said that some of the staff were very rude and not very helpful. Delta definitely has better customer service and is more willing to help in situations such as this to accommodate people and make them comfortable.

Not Verified | So I don’t know what kind of stupidity happened but this is the worst airline in the whole world. Flight from ATL to MIA on May 28th 2022 was scheduled from 5.55pm with arrival at 7.55pm. The cabin is an E170 with a 2500miles range. Now the distance from ATL to MIA is roughly 700miles that means the cabin should always arrive with excess fuel and also be able to handle about 4hours of extra flight time. However not this time. Miami had bad weather and asked for 30mins holding time and the pilot said we don't have enough fuel so we have to go to Fort Myers. I’m sitting in Fort Myers right now for about 2hours waiting to get fuel so we can go back to Miami. This was a weekend trip and I’ve already lost a whole night. This was the stupidest thing and it’s clear the issue wasn’t the weather but their lack of fuelling the plane back in ATL. They could have saved people a long time if they had just done their job right.

Not Verified | This airline has no regard for their customers. Every flight is hours delayed and yet you always seem to miss your connecting flight. They take no accountability for their mess ups. I spent my entry day the airport 7.30am to 12am the following day. For all this you would believe I flew overseas. I’ve flown all over the world with many airlines even Spirit and after flying with American I’d rather book Spirit daily.

✅ Trip Verified | Terrible, terrible, terrible. Nothing but terrible. Let’s just cancel somebody’s flight and not worry about how they're going to get to their destination. Let’s say sorry we’ll put you on standby and that’ll be enough work. I will be telling everyone I know not to fly with this company. Nothing but terrible customer service.

✅ Trip Verified | I haven’t flown American Airlines in a few years but I am a regular flyer of other airlines. We didn’t get off to a good start when leaving Las Vegas almost an hour late sitting on the runway waiting. The woman next to me repeatedly tried to let a flight attendant know she urgently needed to use the restroom and was guilted into waiting another 30 min before we finally took off and she was able to go once we reached altitude. The flight attendants ignored passengers who hit the call button and once we finally arrived in charlotte NC for a quick layover 85% of the flight was late to connect to another flight. My flight was scheduled to leave in 5 min by the time we landed and I hurried as fast as possible to a gate that was easily a mile away and I got to the gate 8 min late and they were already gone. I then went to customer service where I was told the next flight I could catch was 6 hrs away and given a new boarding pass. I waited at the gate for a couple of hours and watch several other passengers running and missing connecting flights that were barely closing their doors. The only airline here is American and why they couldn’t hold the plane when they know people are minutes away baffles me. My new flight changed gates three times and I had to continually check my email for updates. It was also delayed another hour so we left even later. Poor customer service and obvious poor scheduling made an already long trip twice as bad. I will never use American Airlines again if I can avoid it.

✅ Trip Verified | Flew on May 23/24 from Honolulu to Wichita. Booked flight on 3rd party website for all 3 members of the family to be seated together. However, American assigned us random seats for all 3 sectors. Explained situation to both check-in and gate agents only to be shouted at "You didn't book directly with us, so not my problem". Rude customer service. Flight left HNL and arrived at LAX on time. Had a tight 1 hour connection at LAX to Tom Bradley International Terminal to board the DFW leg of the flight. I don't understand why ticket agents would schedule this short of a connection at a big airport. The DFW leg left on time. However, only Biscoff cookies and pretzels were served on the 5-1/2 hour overnight flight from HNL to LAX and 3 hour flight from LAX to DFW. However, at DFW, we learned that DFW to ICT (Wichita) leg at 9:15pm cancelled due to weather issue, but American rescheduled us to the earlier 2:36pm flight. We boarded that aircraft only for the pilot to realize just before takeoff that the brakes are not working. So we taxied back to the gate and the pilot & maintenance crew tried fixing for 1 hour - that didn't work - so we changed planes to the other side of DFW. Flight finally left DFW at 6:30pm. Flight attendants offered us absolutely nothing during the waiting time - they just chilled at the front of the aircraft. American really needs to improve the management of the crew and ground staff. Will not travel on American ever!

✅ Trip Verified | I was in line at DFW to board the plane A 20 , my group was called 5 and I approached the agent she said that I could not use the scanner and that I needed to use the other one, no problem, Then 5 seconds later she said to the lady behind me that she could you use the same scanner that I was told not to. Then I boarded the plane 10 minutes later she came aboard and approached a man one row behind me seat 12 A I believe, and started to berate him about asking questions to the gate people, this continued for 10 minutes she was inches face leaning over the 2 other passengers. I heard that if he did not comply he would be removed. I am not a happy customer.

✅ Trip Verified | American Airlines needs a new slogan "fly with us we get you close to where you want to be". I was flying with my husband and son out of Milwaukee to end up in Bangor Maine. I also arranged a flight for my cousin who is flying from Memphis to meet us in Bangor Maine. I ended up rerouted from Milwaukee to Charlotte North Carolina and back to Bangor Maine. My husband and son ended up in Philly with no possible flights for them to get to Bangor for a couple of days. They had to rent a car and drive 8 hours to get to Bangor. My cousin missed her connection in Washington due to a late flight and the delay of service agents that we're helping her in her wheelchair. She was rerouted to Portland but the pilot couldn't land so she ended up in Boston Massachusetts and had to take a bus alone to Portland at her own expense. I had to drive alone at night from Bangor to Portland to pick her up, 2 hours. American Airlines did nothing for us. And the associates working for American airlines were often quite rude. They have the attitude that we are lucky that they are showing up.

Not Verified | Boarded plane at Colorado Springs, Colorado and pulled onto the tarmac only to pull back into the airport due to mechanical problems and weather at layover destination in Dallas/Ft Worth. After a 6 hour delay, finally got into the air. Upon landing, my connecting flight had already departed. AA placed me onto another connecting flight after another 16 hour delay. Employee told me to just "grab a chair and take a nap". Are you kidding me! Instead of trying to accommodate me by trying to get me onto an earlier flight I was left to sit in the terminal without any apologies or accommodating me with a hotel or eats. I will never choose this airline again and definitely will use its competitors from this point on. Very dissatisfied with the lack of empathy this airline has for its customer base.