Allegiant Air

✅ Trip Verified | Denver to Cincinnati with Allegiant Air. Seemed fine, left on time, you can take a backpack "for free." Expect to pay $2 for a soda or what not on the plane if desired (though you can actually bring food from home or from the airport [except drinks, only from the airport] through security and onto the plane). Only bummer is having to pay extra to pick seats. But you might be able to work around it by paying for the seats "at checkin time" (i.e. online) so you only have to pay for reserved seating of 3/4 of them or what not, if all you care about is sitting together. So, basically if you have a flexible departure time frame and don't check bags, and don't need inflight entertainment, works great! They even let us have our 1.5 year old sit on "mom's lap" no problems.

✅ Trip Verified | Nashville to St. Petersburg. This was my first (and last) experience with Allegiant. The fare price was great but other than that there was not much good. When I arrived at the airport about 90 before the flight I received a text that my 12:44 pm flight was going to be delayed to 2:55 pm. Not a big deal but when I checked the board in the airport it still showed everything on time. I also got an email at this time with a $50 travel voucher from the airline. So I called home to let my wife know and told her to watch the flight so she could pick me up at the airport. At 1:41pm I got another text pushing the flight to 5:34 pm. Again, no update on the airport boards and apparently not on the internet either as my wife called when she was at the airport to pick me up and I answered the phone, still in Nashville! At around 4 pm someone with some customer service savvy brought pizza to the gate for everyone waiting. While all of this was going on the info board at the gate was out of service and there were no announcements from the gate agents who were sitting around in the wheel chairs at the gate. Finally, at around 5 pm we boarded the flight. Once loaded, the flight attendants and gate agents came through the plane at least 7 times by could not agree on a passenger count. I know this was the issue because I was sitting near the front and could hear everyone trying to blame each other for the issue. We sat on the plane until a little after 7 pm at the gate waiting for fuel and a good head count. We arrived in St. Pete at 9:36pm 9 hours late when I received a final text saying the flight was going to be delayed until 7 pm. At no time was an announcement made on board letting the passengers know what time we would be landing so we could notify people at the destination. The gate agents were nice but not communicative enough. When asked what the delay was I was told that a "Rescue" plane was being sent. That was alarming considering Allegiant's maintenance history. The plane was nice and I am sure that they have the widest aisles in the industry because I am also sure that the seats are the narrowest. I paid extra for more leg room but if the seat I got had more leg room I could not find it. Overall a horrible experience. I have well over 1,000,000 miles in the air and this was the worst!

✅ Trip Verified | Concord to Punta Gorda. I purchased a flight and added Flex Trip to my purchase. I went online to make a change to my departure flight from August 24th to Sept 7th. The amount to change my flight showed $0. When I went to add my seat assignment it stated that I owed $11. I already paid the same amount for my original seat assignment so I called their customer service team. I waited on hold for 50 min. The rep told me that the seat prices change daily. All I wanted was to sit in the same row and asked why I had to pay for my seat again. She told me that I was not paying for the seat I was paying for a change in my flight. She quoted that I would have to pay and extra $4. However, my flight change states that I have a zero charge, not to mention that I have Flex Trip and nowhere in their policy does it state that I have to pay again for my seat. I asked to speak to a supervisor and she refused. Stating a supervisor cannot help me. In summary, they don't have enough agents to answer the phones, they remind you of how you can go to their online portal to make changes yet the price they quote on the portal is higher than the price given by the agent, they do not honor their policy when purchasing flex trip and they refuse to provide you with a supervisor.

✅ Trip Verified | Knoxville to Orlando. Customer service is horrible. Waited for four hours for ticket counter to open. Was told I could not check my bag because my flight was more than two hours from departing. However, the ticket agent was checking in another flight that was more than two hours from departing.

Not Verified | Destin/Ft Walton Beach to Oklahoma. This was the 1st time we had actually flown. I was very impressed with how smoothly things went. We arrived at the airport to park in the long term parking area, went right to baggage check in, went thru TSA and boarded the plane with no problems at all. The plane ride there and back was very smooth. I was concerned with the reviews regarding the seats and leg room, but this proved to be no problem at all. My husband is a big guy and had plenty of room. The seats could be a little more comfortable, but our flight was less then 2 hours so it wasn't an issue.

✅ Trip Verified | St Pete to Richmond. Allegiant is the most miserable flight experience. The customer service alone completely ruins my experience every time. The flight attendants could not be more rude and customer service remains consistent every time: rude, unpleasant, unfriendly. Pay more to fly with a different airline to ensure that you are treated correctly.

Not Verified | Los Angeles to Medford. Even if I ignored the extra 110$ of which I ridiculously paid for for printing the boarding pass and and my carry on. All staff were rude and always looked for opportunity to add more charges to me. My conclusion is that I bought this flight because it was a little cheaper, but after the extra 110$ (on top of the 280$ I paid) it turned out it wasn't cheaper than the other companies. And now on top of this I was stuck with poor seats and service. By the way, they didn't even have space for my bag, so it's under my legs right now while writing this. Me or anybody I know will never fly with Allegiant again! Have a safe trip!

✅ Trip Verified | Indianapolis to Fort Lauderdale. The worst flying experience of my life. We have been waiting on the plane to take off for an hour and a half. No worries the captain keep informing us that they are "trying to figure it out." Thank god for Allegiant. I will never be giving them my business again.

✅ Trip Verified | Concord to Fort Lauderdale. Don’t ever give these people money you’ll hate yourself for it. I was stuck in a tiny airport with two gates for almost 7 hours because our flight was delayed due to maintenance. They shouldn’t even have the privilege to own an airline what a joke, kept telling us the plane was in the air and would be landing shortly, it went from 4:00pm to 9:30pm to 9:45pm to “its in the air” it’ll be here in 50 minutes then 50 minutes later they said it would arrive in 30 minutes and said that about 3 more times after that. Don’t ever waste your time with these hooligans.

✅ Trip Verified | San Antonio to Las Vegas. I have no complaints about the staff. They were pleasant but the company as a whole seems unorganized. I was delayed on both trips to and from over an hour and half on the to and over an hour from. If you need to be some where on time please don’t use this company! If you have time to waste and want to save money then you should use them. I personally will not use them again.