Allegiant Air

✅ Trip Verified | Allegiant is absolutely terrible in every way. They don't open check-in desk until 2 hours before so if you have to check a bag you are waiting forever and cannot enjoy the lounge. The flights are always delayed seemingly for no reason. Why are we always sitting on the plane for 1 hour before taking off? What is wrong with this airline? The seats are incredibly tiny which is to be expected from budget carrier but stop making us sit on the flight for longer than needed. On a positive note, I have only witnessed positive staff members and they are very good at enforcing the mask mandate which unfortunately some of the lower end customers of Allegiant don't want to follow.

✅ Trip Verified | Four days before a long anticipated trip, our outgoing flight was canceled, requiring us to pay more than twice the original price to use a different airline. On our way to the airport for the return flight we received a message that it was canceled as well, necessitating a very last minute high price flight on another airline with an all night layover. Never again will I fly Allegiant!

✅ Trip Verified | My husband and I were supposed to fly out of Chattanooga to Orlando on Sunday night October 31, 2021. That flight was canceled until the next day at 2:30 PM in which that caused us to miss a full day at the Disney part we had already paid for. However we did proceed with our flight schedule to enjoy the rest of the days in Orlando. Our returning flight was to leave out at 7:42 PM on Thursday evening November 4, 2021. When we arrived at the airport two hours early we receive the news our flight has been delayed until 10:00 PM. At a later time we receive news the delay has been pushed back to midnight. Our flight was eventually canceled in which they did not offer a returning flight the next day. We had to get home to our sons state playoff game but they only offer the next flight home which was the following Sunday. We were told our other option will be a full refund! Therefore we opted for that choice. However after booking another flight the next day home having to rent a vehicle and spending a total of $660 we get home to find out we are only reimbursed for half of what we were told we would be reimbursed for. Upon speaking with staff they would not follow through with what we had been told we would receive and did not five any further compensations at all. This was their mistake and was the ONLY reason we opted for the refund! Now not only are we out of pocket for the Disney park we didn’t make it to in time, we are also out of pocket for most of the $660.00 we had to pay for a returning flight the next day along with a car rental! This is poor business but I found out very quickly they do not care! And they obviously do not follow through with the information they give to their customers! I will not be using Allegiant air for future flights.

✅ Trip Verified | I’ve never had an issue before with allegiant but today, we encountered a particularly sadistic receptionist. We checked our bag and I had my boarding pass screen shot and ID ready. The screen shot was of too poor quality to scan (my bad). I asked if she could print my pass and she refused saying download the allegiant app. I asked again and she rolled her eyes and said no, download the app. I download the app and am locked out of my boarding pass (I think bc I viewed them on kiwi first?). The tsa printing machines are all not working so I run back down to the counter. I was served by the same receptionist who told me that I had missed my flight and was too late (it was 10 min before the doors closed). She said she too was locked out of the boarding pass too and couldn’t print them. When I explained the situation, she raised her voice at me, stating that I took up her line. Realizing she’s ready to full on yell at me, I request to just reschedule the flight if I am too late. She says she has one three days from now. At this point, I’m desperate because I’m a veterinarian and have a day full of appointments to see tomorrow. She suddenly says actually just try and prints my boarding pass! She lied about not having access then also held them hostage from me when she could have printed them for me 10 minutes ago, knowing I was missing my flight. She never offered to call ahead to check on where the flight was and guess what? It was still boarding and we made it.

Not Verified | This airline decided to cancel our tickets to Las Vegas and they did not offer an explanation as to why. When I tried to contact them via phone, I had to sit on hold for hours. When trying to chat with them, they never had an available agent. This airline is a joke. They will never get my business, no matter how cheap they are, and you all should do the same. Worst airline experience by far and I do a lot of flying.

✅ Trip Verified | The worst airline. Today our flight was canceled within minutes of boarding. They had 8 seats available and we didn’t get either of the 8 seats and I booked 2 months in advance. All they could offer us was a 150.00 voucher. I don’t want to fly Allegiant ever again so that voucher is not going to suit me at all. Book at your own risk. This company is horrible and now I’m out of more money.

Not Verified | I had the worst experience ever with Allegiant Airlines. They canceled my flight 2 hours before departure and when I asked for compensation for a non-refundable hotel that I booked, they did not take any responsibility. I chatted to an agent named online and he cut the chat. I called the customer service and they cut my phone after they asked for my information. Worst customer service. They don't value you.

✅ Trip Verified | Friday flight starts with a 6+ hour delay. No reason for the delay, no monetary compensation for the delay and a $50 credit for future flight was offered. Sunday flight home, starts with a 1 hour delay, then turns into a 2 hour delay and then at 9PM they decide to cancel the flight with no explanation. I call to get on another flight and they offer Monday night as an option. I tell them I need to leave in the morning for work and they tell us sorry. I ask to speak with a supervisor and they put me on hold for almost 50 minutes. By the time the supervisor gets on the phone, they tell me that Monday night flight is sold out as well and the next flight is Wednesday night. They offered us $250 each for the "inconvenience". When I explained that it cost us thousands to drive in a car to South Carolina (hours away), for new flights booked the day of, for a hotel and for meals, they told me sorry and that they are not even required to give us anything. What kind of customer service is this? Worst airline experience I've had in my life and I work in the industry. Avoid this company at all costs. They are clueless when it comes to being guest centric. I have emailed them multiple times since my experience and no replies have been given in over a month now. What a joke of an airline.

Not Verified | Never again. We flew with no issues Indy to Orlando/Sanford. Our flight on the way back was delayed by 45 minutes (turned out over an hour). Then once we landed it took over an hour for them to get us our checked luggage. No customer service available to call or in the airport at all. Emailed them immediately with my complaint and have not heard back.

Not Verified | Flight was great. Both from SGF to LAX and back. For a budget airline seats were comfortable enough and had leg room. Flight attendants need sensitivity and manners training. Flight was on time, no hassle.