Allegiant Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1953 reviews
3/10
3 star Skytrax Rating
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1/10

"Last time we will fly Allegiant"

(United States)

Not Verified | This is 3 for 3 since last March. Long delay for the 1st blunder causing us to miss our connection. 7 hour wait for a new connection. 2nd blunder. Woke up early and checked status of flight only to find it was canceled. No bad weather, no explanation, just canceled. 3rd blunder. Bad weather caused inability to land at Key West. Took us to Punta Gorda and dropped us off. Told if we got off in Punta Gorda we were on our own, only other choice was to fly back to Cincinnati. Last time we will fly Allegiant.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCincinnati to Key West
Date FlownOctober 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"This airline needs to shut down"

(United States)

Not Verified | I will never use this airline ever again! I do not recommend anyone to use it! Our flight was for 8:30 PM departure and they started sending us msg delaying out flight early in the AM! All day they couldn’t decide what time we were departing. They told us the flight was departing at 11PM and as soon as we got there it changed to 2:30AM, after almost 5 hrs waiting, the plane got there and they changed the departure to 3:30AM, and guess what happened? They cancelled our flight due to flight attendants not being able to work for the rest of the night. this flight had at least 50 kids ready to go to Disney, kids sleeping on the floor! No food available at the airport, no one to help! This airline needs to shut down.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMemphis to Orlando
Date FlownOctober 2021
Ground Service 12345
Value For Money 12345
no
1/10

"never recommend taking this airline"

(United States)

Not Verified | This might be the worst airline I’ve ever taken. I would never recommend taking this airline. It’s terrible, flights get delayed, you don’t get what you are promised, it’s all in all awful airline. Even if it’s cheaper, allegiant is not worth it in the slightest. You can almost guarantee you flight is delayed or canceled and you don’t get what you paid for. The best part is that they had every opportunity to fix their mistake and they never do.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteIndiana to Las Vegas
Date FlownOctober 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"No empathy, just a sad sorry"

(United States)

Not Verified | Twice burned! I should have known better. Cancelled 3 flights on me, 2 in one day - what's worse, they had no alternative and I was going to a funeral. No empathy, just a sad "sorry". I am now sitting in an airport 2 hours from home missing the funeral and no help with my getting home. This also happened on a flight with my dear brother who was going of cancer. After going to airport, waiting through 3 delays, they cancelled the flight. Had to drive my brother back home another 2 hour drive.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAsheville to Fort Lauderdale via Philadelphia
Date FlownOctober 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"on hold with customer service for 2 hours"

(United States)

Trip Verified | They delayed my flight twice then cancelled. Nobody will answer the phones or online chat I have been on hold with customer service for 2 hours. They will not give us a reason why they cancelled the flight and only want to give us a credit for all the money spent. They didn’t even give us a notification that it was delayed / cancelled until we were getting ready to leave so all the money we spent on rental car and hotel stay just went down the drain because the check in date has passed so it’s now non refundable. they don’t make any effort to get you on a different flight they expect you to figure it out on your own and “hope for the best”.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFort Wayne to Clearwater
Date FlownOctober 2021
Value For Money 12345
no
2/10

"The representatives do not seem to care about the customer"

(United States)

Not Verified | Charges to print your boarding pass! Our flight was delayed for several hours with no explanation or indication of time for delay. Communication is key. The representatives do not seem to care about the customer. This is a quick way to go out of business. We will never use this airline again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFt Lauderdale to Ashville
Date FlownOctober 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"Satisfied returning customer"

(United States)

Not Verified | This is more of a shout out for common sense despite the rules. Due to a mistake by our bank, our payment for bags did not go through ,more bank issues also meant we had no cash or means of using our cards. Moments before boarding, we were at a loss-as how to resolve the issue. Miriam realized our dilemma and allowed us to board without luggage payment. Thankyou Miriam for using common sense. Satisfied returning customer.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNewark to Cincinatti
Date FlownOctober 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"This airline is great for a quick cheap flight"

(United States)

Not Verified | Not bad for the price. This airline is great for a quick cheap flight. I will admit that both my departure and arrival flight ran a little late but it wasn't terrible. You also have to pay for drinks/refreshments which i think most airlines still do provide the most basic refreshments for free. I also got my luggage checked for free because it was only "slightly" bigger than a carry on for my return flight. I think for the price I paid (150 RT to Tennessee from Chicago) this was well worth it. I would definitely utilize this airline again. Their app was also very user friendly and came in handy when I almost missed my departure flight.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteChicago to Knoxville
Date FlownSeptember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Poor communication all around"

(United States)

Trip Verified | They charge you for everything imaginable. 5 bucks to print a boarding pass. I prepaid my checked bag to avoid their arbitrary additional fees. It was a pound or two over, so I had to pay 50 more dollars. Their weight limit is also 40 pounds. Literally every other US carrier I looked up is 50 pounds. I’ll never fly with them again if I can avoid it. Flight was delayed. Gates moved. Poor communication all around.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteKnoxville to Denver
Date FlownOctober 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Absolute train wreck of a flight"

(United States)

Trip Verified | Absolute train wreck of a flight. Was supposed to take off at 908 pm 30 September 2021. Didn't take off until after 2 am. Arrived at Gand Rapids at almost 5 am. So now I have to wait at the airport until the rental car place opens at 8am. Also no ride to my hotel room so lost out on that. And all they offered us was a lowsy food voucher. Yep done with this airline. I guess when they mean cheap fares that means service too.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePunta Gorda to Grand Rapids
Date FlownOctober 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no