Allegiant Air

Not Verified | I paid for a round-trip plane ticket in July to go home for Christmas from Provo to San Diego. When I arrived at the airport on Monday for my flight they told me I was not on the manifest for some reason. I had my confirmation number, the email they sent me, and I checked my bank account and showed them that I had obviously paid $209 in July for my flight. The plane was about to leave but they told me the ONLY way I could get on the flights if I was on the manifest (list of people on the plane). They told me I had to buy another plane ticket to get on the flight which was ridiculous! They told me the next opportunity I would have to get on an allegiant flight would be 4 days later! My brother was with me- he got a ticket the same time I did and he had no problems. They had me pay for another plane ticket and gave me a card for a number I should call to work out these issues and get reimbursed. I have been on the phone on hold for 3 hours straight with no one picking up these fast few days! I am completely stuck. They stole $200 from me and I wish I could reach someone to help me.

Not Verified | My flight was cancelled minutes prior to its scheduled takeoff, only after waiting at the gate for 90+ minutes. Since it was a late flight, it was rescheduled to the following day. This worked out for some passengers, but certainly not all. There was no notice of flight cancellation in advance, so everyone was scrambling to find accommodation that night and alternative travel options. Thankfully, Allegiant did put us up at a nearby hotel, however, their lack of advance notice was entirely unprofessional. Furthermore, they have made it nearly impossible to get a refund for the canceled flight. I would avoid this airline, if possible.

Not Verified | Allegiant is by far the worst airline with the worst customer service I have encountered. My husband and I were traveling with young children, and paid for specific seat selection. Upon checking into our flights, our seats were changed without our asking. I tried to email customer service and two weeks later, still no response. Tried to chat with an agent, but no one answered. Tried to call and the wait time was greater than 2 hours. At the counter, they offered us row 31 (we paid for seats in row 2). The same thing happened again on the way back. I was given a customer service number to call - again to wait on hold more than 2 hours. They damaged our stroller and then told us that they accept no responsibility because of their “limited liability policy”. They sent a very snide “apology” saying that we probably don’t agree, but this is our final decision. What terrible customer service. We did have our stroller in a protective bag, but was I shocked by this? No, because they clearly disrespect your items then don’t want to take any responsibility. I’m so upset I gave this airline any of my money. I will never fly Allegiant again. Thanks for making my vacation stressful!

✅ Trip Verified | I am beyond disgusted with the quality & efficiency of this airline. I booked a flight from Nashville to Pittsburgh for 2pm. That flight was delayed & later canceled. Allegiant then booked me on another flight from Nashville to Allentown (opposite way of Pittsburgh) for 7pm. That flight was also delayed & later canceled. Allegiant provided me with an $8 food voucher that no concessions in the airport accepted from me. I am dissatisfied as I don’t think Allegiant takes their passengers into consideration as I had to pay various food & travel expenses & miss work in order to get home. They were also nearly impossible to contact & when I was reached, they were absurd.

✅ Trip Verified | I arrived an hour and 30 minutes before my flight and no one was there to check me in. The baggage workers told me the Allegiant airline check in agents left to the gate already for boarding passengers. I was unable to check in. While there is the option to check in online, I needed my bag to be weighed and sent through and no one was there to do that so I couldn’t go on the flight. There was no one for me to speak to. I called customer service they didn’t say sorry they said it was my fault for not being there two hours before. There was the confirmation email sent out recommending two hours before but no where did they say it was required or I would not make the flight. This airline is nonrefundable and non creditable so I couldn’t even get a different flight. Basically if you show up an hour and 30 minutes early instead of 2 hours early they won’t let you on the flight, won’t reschedule and won’t refund you. Without ever telling you it is mandatory or required to arrive two hours early just recommended.

Not Verified | I flew from Indianapolis to Jacksonville on Thursday, December 16th, 2021. Throughout the flight there were several mask violations. A woman let her two children keep their masks only over their chins, one of which was coughing consistently through the flight. There was also a passenger directly in the row behind us who removed his mask and coughed for most of the flight. This passenger was sitting beside a flight attendant, who made no attempts to enforce the rule. Even though they announced over the intercom it was a violation of federal law, no personnel on the plane did anything. Very disappointed. We have been trying to cancel our return flight trip all day but the customer service phone line says the wait time exceeds two hours. Ridiculous.

Not Verified | We fly Allegiant at least 6 times a year and our family flies with them very often also. They are absolutely amazing. Some things are a bit different but in my opinion, much improved over other airlines. The drinks are a great deal and the selection is very good. The flights are clean with friendly staff.

✅ Trip Verified | Our flight from St Pete Fl to Ashville NC was delayed several hours due to a "bird strike". It was to leave at 9:55pm originally. Then delayed to 11:55pm, then 12:15am, then 12:57am.Then once we finally took off, we were told there was too much fog in Ashville. We flew in circles using reserve fuel according to the pilot waiting for it to clear. When it did not clear we were then told we would be diverted to Knoxville TN and options would be given there. Once we landed all accommodations were taken off the table. No transportation or hotel stay at 4 am. We were to originally land in Ashville, around 11pm Dec 17th. And that was the plan when all the passengers purchased the tickets. Now we have nothing and are told to figure out how we are to get to our destinations on our own at our own expense. This is at no fault of ours but entirely on the airline. The bird strike delay and then a weather issue. They claim that since it's a "weather cancelation" nothing can be done to accommodate the passengers. The weather is "unforeseen circumstances". The weather issue should have been known ahead of time. Allegiant knowingly refused to cancel the flight until it took off to be able to refuse refunds. Now almost 200 passengers including children are stranded in the wrong state and have to figure out what to do next. That is unacceptable. Refunds should be given or the airline should pay to get the passengers to their agreed destination. Or at least somewhere to sleep as their delays got us here at 4am. This is crazy. Never flying this airline again

✅ Trip Verified | 2-hour wait time to check in, was told we are late, rushed to check us in, harass us to pay for baggage fee, the baggage ended up being missing. The worst customer service we ever experienced then the worst airline we ever flew with, we would not recommend Allegiant Air for future customers.

✅ Trip Verified | Absolutely atrocious. They cancelled our return flight with two hours notice due to “weather.” They gave us a refund but had no other flights until Sunday and refused to offer any form of Compensation for their decision. They said since it was due to weather they don’t have to compensate. Shocking since every other airline was still flying out of California to Utah that day. Just not Allegiant. Seems very convenient for them to cancel a flight and say “not our problem.” I will never fly with them again. The rates are no longer that competitive and after having this experience I would rather go with a big airline who actually cares.