Allegiant Air

Not Verified | Allegiant is the worst airline out there, and that's saying a lot because airlines these days are pretty horrible. They offer a very competitive flight rate and no frills. My husband booked a flight to Las Vegas, they changed his flight there from night to morning, so he had to miss a day of work and then they just cancelled his flight home, no reschedule. They refunded the ticket and then gave a $150 check to get another flight home on another airline. This would have been fine, but all the other airlines were way over this amount. Because it was cancelled 2 days before the flight, the prices for flights to get back home were mostly over $500! I called Allegiant to ask how $150 was supposed to get him home and their answer was that it was nice of them to give the $150 and basically we have to pay the rest out of pocket. So either we pay the remaining amount, or my husband lives in Las Vegas now. We will never fly Allegiant again, and will discourage anyone from ever flying with them, even though they were so kind to give us a voucher for another flight with them in the future. Horrible way to treat customers. Don't risk getting stuck and hung out to dry by this company.

Not Verified | We left Cincinnati Airport going to st. Pete Florida 12/30/21 until 1/2/22. We had a party of four. When we landed in St. Pete we were told the belt broke and our luggage never arrived. They was around 20 25 other people on our flight that didn't get there luggage. The lady gave us a slip on the slip it said get what items we need and keep our receipts they would reimburse us. All we had was the clothes on our back. We only went down to Tampa for a new years eve event. It was a upscale event we purchased tickets for. So the next day Cincinnati Airport called me and Laura said someone at cvg dropped the ball and FedEx didn't pick our stuff up. She said it's a flight leaving the next morning it will be on there. I asked her to called me the next day to confirm it was on there she did call however she had bad new said the flight got canceled. She said she could FedEx it but now she said we wouldn't get it til Monday and we leave Sunday night. I said that will not work. She said we can get our luggage when we come back that night ... she said she was looking at 100 bags and she felt bad for us. I told her we have nothing but what we had on out back she said go get what you need keep your receipts and we will get our money back. I feel like they should pay for our rooms flights bags the ubers we used to go get things we needed that were in our bags in Cincinnati our clothes we had to buy and the new year eve event we missed. Allegiant emailed me today saying they would reimburse us for the luggage we never got and give a 25 credit for our next flight. I told them no this is unacceptable. This is bad bad service. I also left my number on email and asked for someone to call me. I never received that call.

✅ Trip Verified | I wanted to warn anyone considering having a minor fly alone with Allegiant. Allegiant wouldn't let my daughter fly because she's a minor (3 months from 18) because of the weather (I assume, which I don't know what was so bad about it), so she was stranded at Midway with no flights for her to take. That seems much more dangerous than just letting her sit in a seat (that she paid for) and flying. We had to get her an Uber to O'hare and book her another flight. She had to wait at the O'hare airport for 5 hours before finally flying home. This all started at 3:30am and didn't end until about 8pm. The craziest thing is the crew wouldn't help her at all, just no can't fly with us...good luck.

✅ Trip Verified | We scheduled a flight and return flight months ahead, departing from Knoxville to Punta Gorda Fl, Friday December 24th, with a return date of Wednesday, December 29th. While on the beach, late Tuesday afternoon we received notice our return flight was canceled and would not be rescheduled. We had to cut our beach time short so we could try and make arrangements to return. The website would kick us out each time we tried to schedule for the next flight date and phone wait time was est at 3hrs. No rental cars were available, leaving us stranded without enough medicine and a dog sitter leaving. 24hrs later we were able to make other arrangements other than allegiant. Very unprofessional!

Not Verified | Had to check all baggage despite being early to airport because they don’t have enough room. Allegiant can not seem to ever get it together, the only reason we’re flying them this time is because we have a voucher from a flight they had to cancel last time in a whole different screw up. Absolutely terrible airline, if you can fly anything else do so.

✅ Trip Verified | The manner in which this airline provides service to it's customers is an absolute disgrace. I've been trying to make a change to my reservation for 6 days (emails, chat is disabled and more than 25 attempts to contact by phone). My calls to the company either say "user busy" or I get stuck on hold for hours upon hours. Now, I'm inside of the 7 day window so I'm on the hook to purchase another ticket so I can get to where I need to be.

✅ Trip Verified | This is the worst airline I have ever been on. First they say there's too much weight and 3 people need to switch planes or 15 bags need FedEx. Then I find out it is a mechanical issue and still waiting to see if the flight is canceled. Its been over 3 hours and still waiting. They won't tell us anything. Do not fly with Allegiant.

Not Verified | We’ve had our last 3 flights with Allegiant cancelled, causing additional hotel and rental car fees. My wife has been on hold with their customer service for over 3 hours trying to get a flight home. Last time we had to take Delta home at our expense. Worst airline we’ve ever dealt with.

✅ Trip Verified | Michale (if I'm spelling it correctly) was absolutely amazing. He was extremely accommodating, and helpful with everything I needed & very attentive. I really appreciated the kindness of all the other flight attendants as well, but I didn’t catch their names. The pilot was hilarious, made the flight so much easier. Thankyou for all the hospitality!

Not Verified | Flight delayed for 13 hrs. Get back to the airport only to sit on a plane for 1.5 hours and receive silly excuses. First the plane needs to be deicing, that should have been taken care of, now there's too many Christmas gifts so gas has to be burned. Then this flight is taking 5 hours. Allegiant Air is horrible and there needs to be some type of compensation for this nightmare of a day. Credit funds back or something, there are lies been told somewhere and the least you can do is refund the passengers something.