Allegiant Air

Not Verified | So it became clear that I was not going to be able to make my Allegiant flight. Three weeks before the flight I called the airline. I prefer speaking directly to a human and was hoping that I could get through to someone, or that there would be a call back option. I was a bit surprised that there was no toll free number. I suppose I'd be happier to wait on hold if I knew it wasn't costing me money and if I had some rough idea about how long the wait would be. Anyway after 15 minutes on hold (and knowing that the meter was running) I decided to try a different approach. I sent an email with all my information and asked that someone from the airline please contact me at their earliest convenience. I assumed I would hear from someone. Two weeks later after not hearing anything I reached out via the chat option on your website. I explained my situation and my previous attempts to contact the airline and hoped that my situation would be successfully resolved. The agent who was handling my file could not have been less helpful. Turns out the flight was seven days from the chat day so she said that according to the terms of the deal she was not obligated to refund or credit any portion of the flight. She seemed to really enjoy sharing that part. When I tried to highlight the fact that I had unsuccessfully reached out on precious occasions and that I thought that should be taken into consideration she responded rudely and was extremely condescending. When I asked to speak with her supervisor she ended the chat. I tried to get back in touch expecting that you had other agents working there but I got her. When I insisted that my concerns were not adequately dealt with, and when I again asked to speak to either her boss or another agent, she refused and ended the chat. This is honestly the first negative review I have ever posted. I found this to literally be the worst customer service experience I have ever been a part of. I do understand that you're a discount airline, and that probably means that you can't allocate unlimited resources to your customer service department, but you should really try to hire people who genuinely care about your customers and also care about the reputation and image of your airline. The person I dealt with today very clearly cares about neither.

✅ Trip Verified | I booked a round trip flight with Allegiant in July. I've used one way and canceled the other one which I got a voucher for. I went ahead and used my voucher to purchase a new flight. But guess what when I made it to the airport I could not check in because they told me my ticket was canceled by Allegiant, they did so without even notifying me! They canceled it for no reason and the lady at the airport told me I had to buy a new one at the counter for 300 dollars in order for me to board the flight! When I tried calling Allegiant, I spent an hour waiting for them to pick up, I ended missing the flight! They only told me they are sorry they will look for another flight for me. But they couldn’t give me a valid reason why they canceled the ticket! And they told me the next flight available was in 5 days! When I had a second flight to catch on the next day in Florida. I requested to speak to a supervisor, they told me no supervisor is available. The agent even told me that the supervisor will not take the call because he already told me everything. They refused to refund me the money. They didn’t care about me losing my next flight! They just didn’t care at all! They kept on saying we can give a voucher or put u on the next flight in 5 days! Really! This is the worst airplane.

✅ Trip Verified | I always check to see if I can bring one of my pistols. The state of Tennessee allows this so I brought one with me for our trip and have done this many times. In Albany Airport the drill is bring the locked case to the counter of the airline you are flying, whoever is working the counter calls TSA, TSA agent arrives, I open the locked case and then the TSA agent calls one of the Albany County sheriff’s and both look at my drivers license and my pistol license a I fill out a TSA card and sign it, the signed card goes in the case and I lock it, receive a baggage claim ticket and the locked case goes with all bags. On Friday we arrive at the Nashville airport and go to the Allegiant counter where we checked our bags and I tell the folks at the counter that I’m checking my firearm. All 4 had a deer in the headlights look. Now mind you this is Tennessee, not Connecticut or Massachusetts or New York. None of them knew what to do. So, I told them that they needed to call a TSA agent. My wife and I waited for 10 minutes and another Allegiant employee arrives, he fills out some paperwork and has me sign it and then tells me to take the paperwork and my firearm thru TSA security and give it to one of the people at our gate I looked at my wife and looked back at him and said “Are you sure about this, I have never done this before.” He said “Yes.” So off we go to TSA security with locked firearm case in hand. When we get to TSA security I explain to the TSA agent what just took place and he looks at me wide eyed and says “That’s disconcerting.” I then hear people yelling and turn to see 2 of the people who were working the counter and they said “sorry you need to come back to the counter and check your pistol.” Now the Allegiant employee has me open the case looks at the handgun puts paperwork inside and I lock the case and he takes it. My wife says “Are you going to give us a baggage claim ticket?” He replies “No, I’m going to put it with your bags.” My wife “Are you sure?” He says “Yes.” We arrived in Albany and no pistol. I spoke to an Allegiant employee who said “Nashville is the worst Allegiant station in the country.” Of course my stomach is in knots because I’m worried that my handgun could be in the hands of a criminal. As I’m filling out paperwork my wife asks this gent “Should we file a police report?” He says “I would, these people need to learn a lesson and someone should be fired.” My wife locates 2 Albany County Sheriff deputies who come to the counter and I tell them the same story and both of them look at me in disbelief. The one sheriff walks away saying “let me make some phone calls.” Thank God for these 2 sheriffs. My pistol is in the hands of the Nashville PD, Thank the Lord. So tomorrow I have to call Nashville PD and speak to someone in charge of the evidence locker and have them ship it to an FFL. We also plan on calling Allegiant corporate headquarters and telling them the story. I have called Allegiant corporate headquarters multiple times and left multiple messages and no one has called me back.

✅ Trip Verified | Found out I couldn’t have my carry on bag, they charge $75 to put anything in overhead storage. Delayed almost 4 hours. With the added cost of baggage I should’ve just flown Alaska. I will never fly Allegiant again. This has to be the worst airline in America.

Not Verified | The absolute worst airline ever in 70 years of travel. Their website is constantly down-I can't book a flight online; this was a problem for many people. I waited on their phone line for 50 minutes before getting a Rep. who put me on hold 11 times because he didn't know what he was doing.The flight attendants are rude to the point of ignoring you - unless they chastise you for crossing the line to wait for the restroom. The only reason for flying with them is proximity to my daughter, which is no longer a good enough reason.

✅ Trip Verified | My luggage was lost flying home to Punta Gorda from Pittsburgh. After 2 weeks they still couldn’t find my luggage. After calling everyday and being on hold for 1-2 hours with no result. I was lied to by representatives saying it’s at Pittsburgh airport and I’ll receive it the next day which never happened. This was told to me over and over. I’ve left messages with no return calls. After the 2 weeks I emailed the CEO of Allegiant and all of a sudden I received an email almost ASAP saying my luggage is at the Pittsburgh airport and will go out today and I’ll receive it the next day which is today. Haven’t received it yet but we’ll see. Allegiant has horrendous customer service and they do not care for their traveling public. I will never fly with them again.

✅ Trip Verified | Canceled flight 1 hour before boarding, called customer service 3 times each time on hold over an hour, last time 2 hours, this company just doesn’t care, never fly this airline again

Not Verified | My wife was hospitalized and waited over 12 combined hours to get a voucher for our flight and still are waiting on hold to speak with someone. The call timed out 3 times without being able to speak with a representative. The flight is today and we have been calling since yesterday morning to get this taken care of. As a valued credit card holder - this service is unacceptable. Regardless of system changes or updates, that should have been taken into consideration before making the change. This has been a terrible experience and am considering no longer being a credit card/frequent flyer member

Not Verified | Missed my flight because they never announced the change in gates. Sat there for 2.5 hours until I approached the counter and that is when I found out about it. Nobody could help me and they also told me that they didn’t care that I missed my flight. Employees at the airport and also customer service when I called to inform them were very unprofessional and rude. No one wanted to help and could care less about what me and my family were going through. They refused to refund my money and I had to spend an additional $1000 with another airline.

✅ Trip Verified | With tripflex I tried to change my flight from September 7th to September 10th. I started at 10:00 a.m. in the morning and was never able to get the website to change my ticket. I gave up after 7pm. I called the only phone number and waited an hour and a half for someone to pick up to no avail. The plane left this morning without me. $200 plus down the drain. Fortunately a friend is driving home so I can hitch a ride back to Florida on the 9th. My daughter-in-law just tried to book tickets which she does on a regular basis and the travel agent said they do not book Allegiant ever. So my daughter-in-law tried to book her ticket which she has done many many times - again to no avail. How the heck are they still flying? This is a no service airline!