Allegiant Air

✅ Verified Review | Worst airline I had to deal with. We (my wife and I) planned a 7-day trip to Grand Canyon. The flight from Santa Rosa, CA to Las Vegas (flight 569 from Santa Rosa to Las Vegas) seemed to be very convenient. No need to drive to San Francisco, inexpensive. We arranged everything: we booked a round trip flight with Allegiant, a car rental From Las Vegas airport, a week stay at the hotel in Flagstaff, some prepaid excursions. So we were waiting for boarding at the airport, hearing that the boarding starts in a few minutes again and again. Then we got a message that the flight was delayed for an hour. About an hour later, it was announced that the flight was canceled (without rebooking) for technical reason. We were not offered any option to have our flight rebooked with Allegiant or any other airline even we were ready to fly from any another other (San Francisco or Oakland) Bay Area airport. We have so many things scheduled (and paid for) already. We were told: "go to SFO or OAK and try to book another flight by yourself". We only got two $150 vouchers that we could use with Allegiant Air. Those vouchers are worthless since we are not going to fly with this airline. Never again! Money paid for the reservation for the roundtrip with the airline is supposed to be refunded (including car rental). At least Allegiant Air customer service representative told us so. It is still too early to confirm if we get all the money we paid during our booking with Allegiant. It may take a few day to confirm if we got our money back. But what about all other expenses? A week worth of taken vacation time, the hotel reservation that was too late to cancel, pre-booked excursions. I am not even talking about small things like driving to airport, paying for parking. Any normal airline would at least pay cash for "inconvenience" and would rebook a flight with another airline, pay for the hotel. As I said earlier we would be OK with driving to San Francisco or Oakland and fly from there. No company have the right to treat its customers like this. The company is supposed to be responsible for their poor service and for the "lost" customer’s time and money.

✅ Verified Review | I didn't think an airline could be worse than Spirit. Then I flew Allegiant from Las Vegas to Kansas City. I paid $10 for boarding passes to be printed at the airport, then was told by Allegiant staff at the airport that I would need to download the app anyway because they would not print them. I had also booked two tickets, but the seats were placed in different rows, even though the rows we were seated in were not full. The airline refused to change the tickets to accommodate. For most airlines that is an automatic. Then, when boarding, flight staff tried to force us to put our carryons under the seat, saying only pre-paid carryons were allowed in the overhead. I had pre-paid for my carryons but they told me without even asking. Overall, horrible customer service. I am writing this before takeoff. Who knows what additional issues will happen in flight.

✅ Verified Review | Ft Lauderdale to Knoxville. I will never fly this airline again. I was supposed to fly into Knoxville from Ft lauderdale a week ago but the flight was cancelled after wasting the whole day in the airport. We boarded the plane and was then informed by the captain that there were "air conditioning" problems with the plane, however I don't buy it. They then had us deplane and cancelled it. It would have been nice if allegiant could have brought in another plane to get people to their destination because of mechanical problems but of course they did not and left us all stranded. Allegiant air made up for the cancelled flight and put me on the same flight today but to no surprise the flight was delayed almost 3 hours. Seats are not comfortable at all (there is what seems like a metal bar in the seat where your mid back lies), plane is hot, offered nothing but water. The only good thing about this airline is the price but I am more than willing next time to spend a little extra instead of dealing with this nonsense airline again.

✅ Verified Review | Las Vegas to Des Moines. Cancellation was notified 5 minutes before shuttle arrived to take us to airport, and was advised next flight out was Sunday, which was 4 days later, they didn't care if one was stranded! Our only option was to drive 24hrs back to Iowa. Will never fly Allegiant again, and advise that unless you have another way back from your destination you shouldn't either.

✅ Verified Review | Newark to McGhee Tyson. Unfortunately, extremely terrible overall experience. The booking itself was weird, went through many companies, everyone taking their share, Allegiant cancelled my flight 3 hours before and no one there to provide direction. I have a quadriplegic son at home and it was necessary for me to get back home ASAP, but no one to give any direction. The answer from Allegiant rep at airport was "you can drive 2 hours to the next airport, but I do not know whether you can get a flight from there. What a help! More than that, worst customer service you can even imagine. Regarding the cancelled flight, yesterday, I was on the customer line waiting for response for more than 2 hours, and no answer. Right now, I am again on the line, but still waiting. I will not recommend this airline to any one.

✅ Verified Review | Originally flew Allegiant Air from Pasco to Las Vegas June 2, 2017. Flight was delayed an hour, wasn't notified. Catching my flight back to Pasco June 5, 2017 and arrived in time and right as the boarding time came along, received a text. Saying that the flight was delayed another hour. It is very frustrating to have cab's set up and rides set up and have to rearrange everything last minute do to Allegiant's planes needing "mechanical work"

✅ Verified Review | Pittsburgh to Orlando Sanford. I must stress the poor quality of staff, equipment and dependability of Allegiant Air. we reluctantly tried this airline because of the seemingly low fares. Our initial flight from Pittsburgh, PA on 5/25/17 was delayed 4 hours with no appearant reason, at the airport several passengers that flew this airline before stated they will delay a flight that is not full to double up passengers on the next later flight that day. Seats and inside of the plane were beyond bad and were like sitting on boards at best. Staff was less than friendly at best. Getting past this less than pleasurable part of our trip we ventured to Orlando Sanford Airport from our Daytona home on 6/4/17 for an early first flight of the morning 7:30 am to return home. A few moments after boarding was to have already began I received an E Mail from the airline with two 100.00 vouchers while wondering why they were sent we notice a while later the flight crew leaving the gate area, we assumed a gate change but to our surprise they cancelled the flight without explanation and seemed to care less about any passengers travels or inconveniences. We were told to head to another terminal for food and hotel vouchers that were another horrible excuse for customer service. We knew now what the vouchers were for, they new ahead of time the flight was cancelling and notified no one, the flight was rebooked for for 6/5/17 at 7pm. The food voucher for 2 entire days was 8.00 per per person.

✅ Verified Review | Flew Allegiant Air from Cleveland to Orlando Sanford. No greeting by any of the staff on the plane when boarding and landing. The only communication was asking to purchase a beverage and a 10 minute sales pitch to the entire plane on applying for their credit card. The plane was not clean and the seats were very hard and uncomfortable. The boarding process to and from our destination was long. Our return flight was just as unfriendly as coming down. The only difference was the speech for your credit card was half as long. Again, no greeting boarding or exiting the plane. I understand its a low cost flight but they charge for everything. The check in of $40 is crazy. We paid the $15 to carry a bag on and was limited to bag and my purse. Then you play for your seat, again I get it because that's how you keep costs down. But, to pay $10 for a boarding pass its a bit excessive. I printed from home and luckily the hotel allowed us or we would have been screwed to pay more. No coffee on the plane. We could pay at $2 though. The seats were like sitting on wood. I'm very disappointed and honestly would rather pay a little bit more and not deal with all of this. When its all said and done, your costs are not as low in comparison to other airlines.

✅ Verified Review | I flew recently on Allegiant Air from Cincinnati to Baltimore Washington. I did online check in and everything ahead of time as I am traveling with 2 kids. I stopped at the ticket counter just to drop my checked baggage. My flight was at 7.30 am and I was at the counter at 6.20 am to drop my checked baggage The receptionist at Allegiant air at CVG airport said boarding closed for that flight at 6.15 am, so she can not take my checked baggage. I asked there is 75 mimutes to the flight, boarding supposed to be closed 45 minutes before, why 75 minutes early, she said I dont know. Then the staff from the next counter came and said to her boarding for that flight is not closed until 6.45 am that means I still have 25 minutes. If the other receptionist won't come and correct her what should have happen. It's very annoying what she did to me when I am traveling with two kids, she is not helpful and she is very rude to us.

❎ Unverified | Las Vegas to Fresno. Got to the airport early due to hotel check out. Would not let me stand by for earlier flight even though seats are available. Would not let me check my bags and go sit in airport club to get work done. Making me sit in the ticketing area for 4 hours before being able to check in when no other airline does this. Their ticketing agents are rude. Their phone customer service is rude. And their overall customer service and policies are severely lacking in treating their customers right. Their customers pay their salaries. Their canned speeches at the end of a flight about having a choice of airlines to fly and they are glad you chose theirs and they hope to see you on a future flight is ridiculous. But they are right. I do have a choice of airlines to fly and I will spend more money or drive great distances to never fly Allegiant again.