Air Canada

✅ Trip Verified | Toronto to Vancouver. This airline is getting more and more ridiculous by the day. They keep eliminating staff and replacing them with machines. Remaining staff are getting more and more useless. Now they have started charging for one single luggage unless you pay their high fares. If you want to check in your small carry on bag they charge you $30. Limited food options in domestic/North American flights are outrageous for what they are for such low quality and the food in international routes are hardly digestible. In the world that most airlines are competing to get worse Air Canada is one of the top contenders.

✅ Trip Verified | Vancouver to Yellowknife. The flight itself is fine, flight crew are nice, but the customer service on the phone is horrible. My bag got lost on the way to Yellowknife. I am here for work on a tv show and have speciality clothing and other things I need to go to work with and they cannot tell me where my bag is. The call centre seems like it is in another country and they have no idea what they’re talking about. Very disappointed with this customer service and I still have not received my bag.

✅ Trip Verified | Brisbane to Vancouver. From the moment we were greeted by the cabin crew, we knew we were in for a good flight. We were very pleasantly surprised by the leg room and general space of the aircraft. The food options were suitable for the journey and the cabin was well lit to reduce jet lag.

Not Verified | Punta Cana to Toronto. Air Canada just get worse and worse by the minute. This company should be shut down. There is always an issue of some sort. My son arrived at YYZ at 6:45 pm. It is now almost 8 pm and in still waiting outside for him. Not to mention I just received another update from him saying they would be another 45 minutes. This is an absolute disgrace. It's always the same garbage.

✅ Trip Verified | Toronto to Vancouver. Flight left on time, cabin crew extremely friendly and attentive. Two servings for tea/coffee etc and one for water plus the meal service. Tried the Bistro Menu for the first time - not great but fine if you are hungry and the price reasonable. Greeted by attendants and Captain upon leaving the aircraft. An enjoyable experience all round.

Not Verified | Los Angeles to Vancouver. Employee who works for Air Canada at the counter LAX by the name of Gloria was so accommodating and lovely when we arrived. She made our check in so smooth and easy.

✅ Trip Verified | La Guardia to Toronto. The day I started my journey from Toronto Pearson airport the flight was late by one and half hours and today I am returning to Canada by the same airline and the flight time was at 5:45pm but after reaching to LaGuardia airport suddenly they have change flight departure time to 7pm. And again after one hour, they have changed departure time to 7:30 pm. It is really frustrating and boring. It seems to be the service of this airline is very bad. Above all, I need to pick my car from the park n fly zone. No doubt I am going to lose money due to this delay. My question is who will take this responsibility for my financial loss and stress which is going to hurt my health.

✅ Trip Verified | San Francisco to Toronto. Just got on a flight in which the staff at the check in counter was extremely rude and forced us to check our legally sized carry-on bags. We were part of boarding group 3 and they claimed that the overhead storage was already full. When boarding the plane, we realized that the storage compartments nearly wide open. The remaining 3 groups continued to bring carry-on bags much larger than ours into the main cabin overheads. The flight attendant was appalled that the checking agent forced us to check our bags and she did everything that she could to get our bags up to the main cabin (she was the only competent person that we encountered and deserves a raise). The fact that the checking agents decided to single us out was absolutely ridiculous and inexcusable. Air Canada, you have every opportunity to make the boarding experience pleasant and fair, there is absolutely no excuse for this kind of incompetence.

✅ Trip Verified | Vancouver to Paris. Very poor experience with Air Canada. Very hard seat, because space optimization has gone too far. Very bad food (vegan like pasta with no taste at all, awful salad and cheap chocolate muffin). Worst entertainment system, you must watch 5 minutes of ads before doing any of your choice (films, musique or game) you have access to music compilations with no possibility of selecting a precise artiste or soundtrack. This company has a service level more similar to low cost.

Not Verified | Vancouver to Melbourne. This flight was the largest flight of my trip and my second last flight of my 5 flight trip and my first time on Air Canada. I was pleasantly surprised by the friendliness of the staff and how chatty they where, they wanted to know how my time was in Canada which i thought was nice considering i was flying only in economy class. The seats where very comfy compared to Lufthansa and the in flight entertainment was much better than Lufthansa. Overall the flight went quick because of the great service, food, entertainment and comfort! I recommend Air Canada for long haul flights to and from Canada, but i will stick to Singapore Airlines for the rest of the world only because of their reward system is amazing! Great flight with Air Canada.