Air Canada

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1089 reviews
5/10
4 star Skytrax Rating
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1/10

Air Canada customer review

(Canada)

Jan 18 my wife son and I flew to Sarasota. The trip down was ok although we've never encountered such uncomfortable seats as that flight. The trip back on Feb 1 was awful. We arrived at Sarasota early expecting to catch the flight at 6pm-ish back to Toronto. When asked if the flight was on time the attendants answered 'no it'll be leaving Toronto an hour later than scheduled.' As time went by it became clear that not only was the flight not going to leave an hour late from Toronto it was actually in transit from Orlando to Toronto. Eventually the flight (1881) arrived in Sarasota at roughly 11pm and after disembarking passengers and cleaning left at roughly 11.30pm. The flight eventually arrived in Toronto by now it's roughly 2.30am and everyone is exhausted. Eventually we reached our home in downtown Toronto at roughly 4am. We live in a digital age they had my email and phone contact details. Did they ever have the efficiency or courtesy to send a text? Of course not.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Air Canada customer review

(Canada)

January 20 out of Victoria to Vancouver. Vancouver to Los Cabos. Return flight January 27 Los Cabos to Vancouver with a connector to Victoria that was cancelled due to fog. It would have been nice for a disclaimer to be printed on E-ticket - no complimentary food. Lovely menu card with only 2 to 3 items actually on the plane. Expensive! Flew Air Canada 12 yrs ago flew again this January 2014 - it will be another 12 yrs before we fly Air Canada again. This was a vacation package that we just returned from - resort part of package was great - flight part of package - not so great.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Canada customer review

(Belgium)

On 7/1/2014 my connecting flight from Montreal to Brussels was delayed and then subsequently cancelled and rescheduled for the next day. We were made to wait board disembark and eventually to collect our baggage told to sleep in the airport with a thin blanket in freezing temperatures and to check in yet again the following day. As I was in transit this was even more taxing. Air Canada should have provided passengers with meal vouchers/food and hotel accommodation. Before boarding (after 4 hours of waiting) a few parents with young children asked for some water and sandwiches for their children. Their requests were flatly denied. I approached the purser to ask for water and something to eat when we had finally boarded after hours of waiting but I was impolitely brushed off and made to feel greedy even though I had been travelling for 12 hours at that point and was starving. After we were finally informed that the crew were no longer legal and that we had to disembark and spend the night in the airport we were informed that there were no available hotel rooms. I have never encountered such a blasé attitude towards passenger comfort. To add insult to injury there was no vegetarian meal (as I had requested months in advance).
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Air Canada customer review

(Canada)

Halifax - Gander - St. John's - Halifax. (A 5 day business trip) Despite snow storm in Halifax flight to Gander was only delayed a bit by the necessary de-icing Gander to St. John's no problems. St. John's to Halifax another snow storm. Check in was quick and was offered an earlier flight if I wanted. Given the snow this was appreciated and took the offered flight. All flights good and staff professional.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Air Canada customer review

(South Korea)

I've flown with Air Canada numerous times and have noticed a general improvement in staff service. That being said my flight from Vancouver to Seoul on New Year's Eve was a little uncomfortable. The sinks were blocked off with aluminium foil and there was no running water. Instead there was a box full of antiseptic towelettes which was thoughtful. However the mere thought of how many unwashed hands went in the box frightens me. Also my inflight entertainment system was not working even after it was rebooted. I could not watch anything during the rather long flight. I understand that technical difficulties happen but this was not the first time.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Air Canada customer review

(Canada)

YYZ-YQR-YEG on 1 Jan. An unusual routing but the non-stop YYZ-YEG flights were hundreds more. Got on our E190 took off and they could not retract the slats so we landed after about a half hour flying around over TO. Plane declared unserviceable so they found another which would be ready in a couple of hours which would mean I missed my connection. 34 people headed to Edmonton and Calgary were thrown at Regina with no advance warning to speak of I was first in line at the desk in YQR and got out the next morning on the 0900 flight to YEG but many others were delayed until late that evening because what few flights there were out of Regina west were booked solid for the holiday.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Air Canada customer review

(Canada)

YYZ-SRQ AC1880 Jan 15 2014. Positive: Flight attendants wore neat looking fedoras for boarding. Negative: Everything else. FAs had no idea passengers had to pay for checked luggage were surprised when overhead racks were full when only a third of the passengers boarded. The rest of us were delayed boarding for twenty minutes. I checked in flight movies before trip but couldn't watch anything on my android device and there were no iPads to rent. Food was cold worse than typical.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Air Canada customer review

(Canada)

17-19 Jan 2014. I was shocked to step onto my flight going to Orlando from Toronto. No more TV ok I can deal with that but the seating was greatly reduced! There was no leg room and I'm not even tall. I feel sorry for anybody taller than 5'7!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Air Canada customer review

(Canada)

I flew from YYZ-YFC on January 9 two days after the shutdown due to weather at YYZ. The check-in was very busy however there were staff on hand to help out. The plan pushed back on time however a teenager felt sick as we were taxiing to the runway and did not quite make it to the washroom on time. We needed to go back to the terminal to get the cabin cleaned. The delay was about 1.5 hours however I have to commend the flight crew on handling the situation with tact and compassion. I hope if I ever fall ill on a plane I get treated the same way. During the delay the flight crew gave out water and gave constant updates and communication. They performed very well considering the circumstances.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Air Canada customer review

(United Kingdom)

Flew from London Heathrow to Toronto via Montreal - our entertainment system did not work. When I asked a flight attendant for help they replied sharply "We are a travel company not an entertainment company". So I asked another flight attendant who was equally as rude. We were offered a flight with a time of only 50 minutes to connect to our next leg. This is undoable anyway we thought surely? But when our flight arrived 45 minutes late it caused all sorts of stressful complications. On return back to London from Toronto our flight was initially delayed by 4 hours but only pushing in half hour increments. So very frustrating. Short-staffed and totally unhelpful the staff were cleared stressed and it showed. We finally made it onto the plane on which we sat for 3 hours before being told to get off and come back 14 hours later as there was a problem with the plane (they had put water into a freezing cold plane which froze in the pipes expanded and burst). No hotels or food available. Shocking service. I understand that the weather was bad but all these problems could have been simply avoided.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no