✅ Trip Verified
| I booked the flights for later in September 2018 from Denver to Nagoya via Vancouver about 2 months ago. The original plan was making connections at Vancouver and the whole trip was around 18 hours. But a week before the departure day, they sent me an email saying "Your flight has been changed. Check it out. If you have any questions, call us". That was it. They didn't call me and just sent me the rescheduled flights. Like I've said, the original one was only 18 hours flight but the new one takes 3 days. ] Why should I stay in Canada for 2 days? ] Other flight tickets for the date got too expensive for me to afford. I called them right away and asked them to reschedule it and they did. I mean, they did have much better flights but they didn't give them to me from the get go. Now the flight time is around 25 hours which is not bad. But it was worse than the original one. On top of that, with those tickets, I have to make connections 3 times to get to Japan and I only have 45min ~ 1 hour for transit at each airport. I was concerned for the limited time so I called them again and explained everything to the operator. He didn't say anything while I was explaining and after that, he just said "Yes, you have enough time. Any questions?" It was so rude. He only said 2 sentences, didn't even name himself and hung up the phone. I told this whole story to my friend who got to talk to their supervisor and he arranged me a perfect ticket which was a direct flight from Denver to Vancouver of United Airline and upgraded all the flights. Why didn't they do this to me to begin with? Keep calling them until you get the best tickets I'll update this review after the flights.