✅ Trip Verified
| Houston to Toronto. I am very unhappy with the services provided by Air Canada. I had previously checked in online the night before. I came by the check-in desk to make sure I did not need to do anything further prior to proceeding through the security gates. I was then asked if I had any bags to check. I said, "No, but I have this bag I am carrying on." The lady at the check-in then stated, "Place it in that", pointing to the airport carry-on sizer/fitter. I did, and it fit perfectly. She then stated, "Well, sir, the flight is full. You will need to check it." I asked if there was any way to not check it as I had my suit in it for a conference I was attending. She looked at me and said, "No". She then placed tag on the bag, and then stated, "That will be 25 dollars." I looked at her incredulously and said, "Excuse me? Just because the flight is full is not a reason to assess me a 25 dollar penalty. That is Air Canada's issue and not mine. I did not sign anything saying I agreed to this penalty". I then asked for her manager which was "busy". I then said I would wait for the manager. However, after 15 minutes, the manager did not arrive. I proceeded to take my bag through security as initially planned, and everything was fine. I proceeded to the gate at which point I was told that what she said was not true, and I should not be assessed any fees. In addition, I called Air Canada Customer Service, and they also agreed I should not be assessed any fees for a bag that meets the requirements of a carry on but has to be checked due to a full flight. This is the worst experience I have ever had with an airline, and I will never choose to fly Air Canada again.