Air Canada

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 999 reviews
5/10
4 star Skytrax Rating
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7/10

"the overall flight was enjoyable"

(United States)

Trip Verified | Second flight on Air Canada from Montreal to Geneva, and again I wasn't deceived. The crew were really sympathetic and spoke French, German and English. The legroom was standard for economy class and the selection of movies on the IFE was more than enough for a 6 hour and 49 minutes flight. But there were a few downsides, not necessarily the fault of the airline that need to be noted. We arrived 35 minutes late at Cointrin and we left the aircraft in rainshowers, but the true downside was a disruptive passenger. Before landing, the crew asked everyone to retract their seat, including in English, but the passenger didn't do it. The crew passed a last time for a verification and asked him to retract it, but when the crew were out of view he retracted it on me again just before landing. This type of dangerous passenger cannot be tolerated. But again the overall flight was enjoyable.
AircraftA330-343
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteMontreal to Geneva
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"an unpleasant attitude"

(Canada)

Trip Verified | Vancouver to Montreal. I was sitting in a window seat 19F and my entertainment system was not functioning. The flight attendant said there was a vacant window seat directly in front of me 18F but since it was an emergency exit she would come back and brief me on the instructions. I moved to the seat in question, got settled in again, ear phones in, blanket etc and 20 minutes into the show I was watching the same flight attendant said I couldn’t sit in that seat because it was a preferred seat and told me I must move to another seat! I said that I did not want to move again & reminded her that she told me to take that seat. She said she made a mistake and with an unpleasant attitude rudely insisted that I move. Needless to say if the equipment was in working order I never would have moved in the first place. In order to avoid the situation escalating I did move again to the back of the plane. When the food for purchase cart finally reached me in the backn of the plane almost everything was sold out so I was also unable to purchase the fruit/cheese platter that I wanted.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteVancouver to Montreal
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"no one has taken any action"

(United States)

Trip Verified | Hong Kong to Columbus via Toronto. We reached Toronto and flight to Columbus was cancelled due to snowstorm. That is when it took them over 4 hours to get us to a hotel. In that time the agents acted as if they had never handled a similar situation. There was no one in charge, or not, who could tell us anything for over 2 1/2 of those hours. I was assigned next day to the very next CMH flight. I asked about my luggage and was assured it would be on that flight. It was not. I filed a claim at CMH, and later was told it was lost, so I filed another 3 days later. The flight to Toronto was on the 12th of January, and it is now February 11th. I have called the lost baggage line multiple times over this period, and no one has taken any action that led to finding my luggage. It was obvious that there was no plan on their part to try to find it, as no one at any time has been able to tell me where it is. One agent tried to track and said he thought it was put on a flight to Pittsburgh on the 13th of January, stayed there 5 days, and was sent by protocol then to Montreal. I asked them how to contact Montreal baggage center and he said that even agents can not call them in Montreal, they can only email them. He stated that he would, nothing happened. I begged another agent a few days later to do something to locate the luggage. He seemed genuine in his concern, and said he would do a thorough investigation and get back to me in 2 hours. He did not contact me again. I had many souvenirs from Hong Kong and gifts from friends as I got engaged on the visit. I feel their system is set up to only deal with the ordinary travel situations. They have given no priority at Air Canada at all to helping passengers in a situation in which they send their luggage to the wrong place. The agents on scene in Toronto, and the leased agents they had in Columbus were at times disrespectful to us. The agents who knew what they were doing or were kind operate in an airline that shows no respect in these situations, and has not once reached out to me to help in correcting the situation. The only contact has been initiated by me. I believe their policy is "let them complain, eventually they will go away!" In this instance they are wrong. I will seek out every way I can to give them reviews like this one until someone listens to me.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteHong Kong to Columbus via Toronto
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

"Like air travel used to be"

(Canada)

Trip Verified | Flew Air Canada from Montreal to Barbados. Like air travel used to be. Civilized checkin agents and good lounge staff. Gate agents smiled and said good morning. Greeted by Flight Attendant on boarding. Lucked out by having 3 empty seats. Plane clean. Only negative was charging for a headset. Really? The airline needs that $3 for a .15 cent product? Quick sales of food and bar only 30 minuutes after departure. Frequent water service and garbage pick up. Another bar service prior landing. Lovely flight.
AircraftA319
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteMontreal to Barbados
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"staff were also lecturing numerous passengers"

(Canada)

Trip Verified | Flew Montreal to Lyon. As usual, Air Canada staff with an attitude. On this particular flight I was told I couldn't use my Air Pods because there was no wifi on this particular flight. So no wifi, no Air Pods, no Bluetooth? The staff were also lecturing numerous passengers about numerous ‘rules’. We were in business class, we know the rules. Rule #1: fly another airline whenever you can!
AircraftA330
Type Of TravellerCouple Leisure
Cabin FlownBusiness Class
RouteMontreal to Lyon
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
4/10

"the aircraft was filthy"

(Canada)

Trip Verified | Montreal to St. John’s on Air Canada. Check-in was quick and painless. Flight boarded by zone number and completed promptly. On board the aircraft was filthy with crumbs, almonds and wrappers strewn across the floor. My seat had an empty water bottle left behind confirming the poor or non-existent grooming of the aircraft before flight. The seat was comfortable but the tray table was very flimsy and hard to balance anything on it. We were served a hot breakfast and offered several rounds of drinks on this 2.5 hour flight. The IFE had a good range of films but I opted to watch my own on my mobile device. The washroom was a carbon copy of the main cabin in terms of cleanliness and grooming. Flight left and arrived on time and the FA looking after us was friendly and efficient.
AircraftE175
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteMontreal to St. John's
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"the worst airline I’ve ever flown"

(United States)

Trip Verified | Do not use this airline! Original flight out of Calgary was cancelled. I was not permitted to speak directly to an attendant. Instead I was given a customer service number. After 30 minutes on hold, I finally got my flight re-scheduled for the following day. I had to cover my own lodging. The following day, I sought to get on standby for an earlier flight which I received a ticket for. While boarding, I was told my bag was too large and they made me check it. The moderately rude attendant told me that I could change the baggage claim if I got on an earlier flight out of Toronto. When I got to Toronto, I asked to get on standby for the 16.55 flight to Syracuse. After waiting at the unoccupied customer service counter for over 30 minutes, the attendant there said I couldn’t because I had a checked bag. That flight was already delayed to 18.30 for mechanical issues. My original flight of 20.10 then also got “mechanical issues” and was delayed to 21.45. The carelessness of Air Canada employees is upsetting and the airline’s ability to problem solve is severely lacking. The entertainment amenities on the planes is worse than most other airlines. They nickle and dime customers be charging for small packets of pretzels. Finally, if someone gets a cancelled flight while trying to fly into the US, he/she cannot request a different route or city hub to fly though unless he/she is willing to pay for another connecting flight. Air Canada is the worst airline I’ve ever flown with and I hope I never fly with them again.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteCalgary to Syracuse via Toronto
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"4 hours on the tarmac"

(Canada)

Trip Verified | Calgary to Toronto. I boarded the plane with a 30 minute delay. Then we waited an addition hour for de-icing. Then we were told they needed to refuel so another hour went by. After fuel and de-icing we were told there was a staffing issue and some workers could not continue do to length of shift. After 4 hours on the tarmac we are leaving. Air Canada announced through all this that if anyone deplanes they will not receive their luggage and will not be reimbursed for accommodations.
AircraftA321
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteCalgary to Toronto
Date FlownFebruary 2018
Seat Comfort 12345
Ground Service 12345
Value For Money 12345
no
2/10

"my baggage has not yet arrived"

(Canada)

Trip Verified | I took a connecting flight and was told I had to collect my luggage in Toronto for my connecting flight to Montreal. I did so and 3 days later, my baggage has not yet arrived 3 days later from such a short route. I’ve called 3 times and each time I am given different information. Totally incompetent!
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteToronto to Montreal
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"The legroom was decent"

(Canada)

Trip Verified | Flew from Montreal to Frankfurt. Plane was a 777 with the new livery. Boarding was completed without any problems. The legroom was decent and the personal IFE had plenty of new titles and a wide variety of songs. I wish AC offered Inflight WiFi like LH or TK. The dinner was okay, however, they were out of chicken when they came to my row so I didn't have any choice. The 'breakfast' they serve was just a slice of banana bread which wasn't good. The flight attendants were really sincere and did their job well. We departed Montreal with an hour delay and I had a connection flight with just an hour of layover, so one of the flight attendants informed me that they are aware of the situation and that they would relocate me to a front row business class seat before landing. I made it to my connection flight thanks to them.
AircraftBoeing 777-200
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteMontreal to Frankfurt
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes