✅ Trip Verified
| Vancouver to Sault Ste Marie via Toronto. My flight was cancelled as I arrived to the airport, without any explanation, as another airline operating the same aircraft type, landed and took off safely. I was given an alternative to leave on Thursday instead of scheduled Monday flight, with no concern of how am I supposed to pay for my stay in Sault Ste Marie for additional 3 days, missing work at the same time. No food vouchers, hotel or any other accommodations were offered. No alternative flights were offered. Nor from another city, nor from different airline. Unacceptable treatment of customers, with no effort made whatsoever to rectify the situation. I was left with no alternative but miss work, look for accommodation and pay for food for three days. Every passenger on the flight was treated in the same manner. Cancellation email was received after I've returned from the airport, and the monitors still showed the flight as delayed. AC replied to my claim, stating that they "don't reimburse delays due to extreme weather" and offered me 25% discount on the future flights. Please note - the airport wasn't closed, as Porter flight, using the same aircraft type, arrived and left on time. Also, I wasn't offered any alternative and was told that I have to "get to Sudbury myself if I want to fly from there", as well as the claim that "my expenses on the ground will not be reimbursed, because flight cancellation was caused by extreme weather". I was left stranded for three days, with no explanation and means of accommodation. Not even mentioning I was already avoiding Air Canada, now I will do everything possible not to fly with them again. Unfortunately, they hold monopoly on flights within the country for the most part. Hence the price of the flight to Australia with Qantas could be as low as CAD $937 to Sydney, Melbourne and Brisbane and Air Canada flight from Vancouver to Sault Ste Marie is CAD $1200 is you are lucky.