Air Canada

✅ Trip Verified | Air Canada is the worst airlines I've ever flown or attempted to fly. The customer service is the worst I've ever experienced regardless of the type of business. Had a problem with on-line check-in due to ETA form. Advised by phone Customer Service that check-in desk at airport would take care the problem. Customer Service Representatives (CSR) at airport check-in desk said they could not help. After much pleading for a solution a website for ETA form was given. Completed ETA form. CSR then said my son and me could not fly because the check-In was now closed. They actually closed the desk, without warning, while I was filling out a form! We were not allow to fly. No ability to speak with a supervisor at airport. No local number to contact Customer Service. My ticket was non refundable/re-scheduleable. The situation was a complete nightmare! All customer service is via Montreal, Canada! Average wait time on hold for customer service was 45 minutes. No Supervisor or Manager to speak with on phone. Scripted replies from CSR on phone.

Not Verified | I flew with Air Canada last year in October and experienced wonderful service all the way through. Crew was very friendly in explaining the rules onboard for when you have have a pet in cabin. Entertainment system was wonderful as well as wifi and value for money was great too and seat legroom and comfort was wonderful. will defiantly fly with them again!

Not Verified | Worst airline experience I have had in a long time. They loaded the aircraft despite it having known maintenance issues when it arrived on the gate in Calgary. We sat on the aircraft on the tarmac for 2hrs (on what was supposed to be a 1.5hr flight) as the completion ETA was pushed back further and further.

✅ Trip Verified | An awful trip on Air Canada in December. Business class was not served hot food or drinks, but a choice of limited snacks - chips, chocolate bars, and candies, instead of hot sandwiches, salads, or something more substantial. The Air Canada lounge in Edmonton was a huge disappointment, with no hot food options, only cold and fairly tasteless wraps. The seat in business class was not a lie flat seat on this 1 hr 50 mins flight. I waited a long time in Vancouver for checked baggage, even though I was travelling in a premium cabin. I expected much better.

Not Verified | My flight was from Bangkok to Toronto. Air Canada did not come out with the meals until about 60-40 mins before landing. The staff provided the meal fine but came by and threw out the whole meal after I had only managed to get the fruit down. They then came over and verbally attacked me for complaining about it. After the flight landed I had 30 mins before my connecting flight started to board. As this was going from an international flight to a domestic flight I have to collect my baggage (which didn't come out until the other fight was already boarding) go out through customs, recheck my bags, and clear security again before I could head to the gate. I literally had to run through the whole airport to make my connecting flight. I asked for help from the Air Canada desk and they were just rude and unhelpful. My layover was in Vancouver. On landing in Toronto I had yet to be fed anything other than the couple pieces of fruit from the lunch they threw out. I had spent more than a day in the air.

Not Verified | If you value your peace of mind, time and money do not fly with Air Canada. It seems over the past year, Air Canada's reliability has become horrendous. My partner landed at PVG to connect to his final flight to TFU and well....They changed the connecting flight airport!! There was no one at the customer service counter at PVG. Luckily I am still at home in Vancouver and after multiple calls to Air Canada I was able to get my partner rebooked onto another flight to his final destination. It seems Air Canada knew of a mistake as luggage was able to be picked up while my partner was told that the luggage would go to the final destination. Just a horrible experience. Additionally, Air Canada cancelled a trip of mine in June of 2023 hours before our departure. These absurd things seem to be commonplace with Air Canada these days an no matter what garbage their CEO spits out, I won't buy it.

✅ Trip Verified | Air Canada provides a decent service in this class. Seating is pod-style which gives one a fair amount of privacy. Seats convert into flat beds. The only problem is that feet are somewhat cramped for taller passengers. Food is better than average and good selection of beverages is offered. Flight left and arrived on time. FAs were attentive and friendly. I was somewhat disappointed in the IFE as I recall that AC used to have more foreign films on their overseas flights. Movie offering consisted of standard Hollywood fare, some of which is quite poor.

✅ Trip Verified | My wife and I found an amazing and attentive flight crew. I am writing because I had medical assistance. Your medical assistance was very well provided. I need to comment on the amazing young lady who helped me. Her name is Laurie. She was fully committed to getting me to my destination. I have taken other airlines and was very disappointed with their attention. Thank you very much for your attention. Laurie made our final destination very memorable that we had to tell you about it.

Not Verified | Absolutely avoid Air Canada. I am writing this on behalf of my family who has been waiting for their delayed flight to take off. There flight is delayed by at least 4 hours twice (still waiting to see if they delay a third time). They have a connection in Narita that they will miss because of the delay. Air Canada only has flights available before 6pm from Narita and they will land after this time so they will have to stay the night (nothing has been addressed about any of this yet, Air Canada only said they cannot do anything about it from their end in Toronto). They paid for extra legroom and space for their original flight as my sister is nearing her third trimester in pregnancy and my parents have health problems and are over 60. Their new seats are now at the very back of the plane, no extra space which they paid a lot extra for. So now not only will they lose out on travel time, but they will also lose on money and what they have booked for the following day of their trip (accommodation and tours) as they will not be there in time and it is too close to the time to allow them to get a reimbursement. I have many words for Air Canada but none of them are appropriate for this review. When my sister tries to reach out to try to sort things they are unresponsive.

✅ Trip Verified | I was shocked by the main meal (dinner) service in Premium Economy. There were only two choices and both were Indian cuisine. Those two choices were butter chicken (non-veg) and a vegetarian option of rice and lentils with some sort of vegetable curry. For a Premium Economy cabin with 24 pax, only four non-veg meals were loaded. Seriously? Even though these flights to/from DEL and BOM are mostly full of people of Indian origin, not everyone is Indian and wants to have NO CHOICE but to eat Indian food. Would it be too much to have a Western option of, say, lamb or chicken. Ridiculous. The dinner service was rushed and my meal was basically thrown at me. Implements were made of wood and same as what is served in regular economy. Drinks were served in paper cups. Overall, a cheap product. I didn’t find the seat comfortable and got no sleep at all on the 16-hour flight. Prior to departure from Delhi, it was obviously that we would miss our connection in Toronto due to late departure from Delhi. The agent at check-in wanted me to check my bags onto my original connecting flight to DCA. I refused and asked that he confirm me on a later flight to IAD and that my bag be tagged accordingly (otherwise I could pretty much guarantee that my bags would end up mis-connecting and I'd have to wait 24 hours for them to be delivered by courier to my home in the DC area). After much back-and-forth and with the help of the DEL Station Manager, I was protected on a later UA-operated flight, code share with AC, to IAD and my bags tagged accordingly. However, upon boarding in YYZ for the IAD flight, I learned that AC in Delhi had not sent UA my ticket number and we were denied boarding. I had to dash to the AC customer service desk (which, fortunately, was beside our gate), but it was swamped with people. I approached the agent at the side of her desk and she was pretty snippy with me. I then found the ticket number in my emails and ran back to the gate to give it to the gate agent. The doors had already closed, but we were able to board and our bags arrived in IAD with us. But just a lot unnecessary stress due to sloppy work by AC in DEL.