Air Canada

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1109 reviews
5/10
4 star Skytrax Rating
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10/10

"Staff friendly, courteous"

(Australia)

Not Verified | Round trip Brisbane-Vancouver-Brisbane. Third trip in 3yrs. Used to have to fly to Sydney to get to Vancouver on a 777, the 787 a much better experience. Meals excellent, lots of choices, hot snacks on demand, and pre-packaged snacks and fruit available overnight. Entertainment options a bit weak: new releases aren't really new, 'world cinema' options mostly Asian or Bollywood, limited Canadiana, Franco options. Ended up watching TV series in bored desperation. 14+hrs is a long time! The seat cover mattress is long overdue (most Asian/Middle Eastern airlines have had them for eons). Quilt and pillow just right, amenities kit ok, basic. Staff friendly, courteous, available and not in your face all the time. Too bad they collect the noise cancelling headsets an hour before landing and you're stuck with useless earbuds.
AircraftBoeing 787
Type Of TravellerCouple Leisure
Cabin FlownBusiness Class
RouteVancouver to Brisbane
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"its a real disgrace"

(United States)

Trip Verified | Flew Air Canada from New York to Tel Aviv via Montreal. The airline service on board was very good, however, when it comes to speaking with the airline by phone or email there is no service at all. I waited nearly an hour to talk to a representative, its a real disgrace. For example if you need to order special food there is no way but wait 1 hour or more. For that reason alone I will give the airline a 1 star.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteNew York to Tel Aviv via Montreal
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"not very helpful"

(United States)

Trip Verified | Toronto to Hartford. Customer service not very helpful sent me from Montreal airport to Toronto to speed my return to Hartford but I ended up wasting another full day between the 2 airports. No help again from customer service.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteToronto to Hartford
Date FlownJuly 2018
Seat Comfort 12345
Ground Service 12345
Value For Money 12345
no
9/10

"very comfortable and enjoyable"

(Australia)

Trip Verified | Vancouver to Melbourne. Delayed boarding due late inbound aircraft and documents checking for passengers. Excellent, well-designed, comfortable seat pods. Thoughtful menu and service throughout, very good entertainment choices and accessibility, TV screen well positioned and easy to use. Amenities were good, although on this 16 hour overnight flight some pyjamas would have been good - as other airlines often do. Cabin crew were mostly very good. Overall, a very comfortable and enjoyable flight.
AircraftBoeing 787-9
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteVancouver to Melbourne
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"Seat is extremely hard and uncomfortable"

(Canada)

Trip Verified | Vancouver to London Heathrow. Air Canada created much publicity about the greater comfort on their new Dreamliner, the Boeing 789. The reality is very different. Seat is extremely hard and uncomfortable. Pillow and blanket are thin and flimsy. Service and food on board were mediocre. Staff were mostly unsmiling. Dinner was a dish of dry, cubed chicken with a lurid, spicy sauce. Almost inedible. Arrived exhausted at LHR. Very disappointing. Air Canada’s Dreamliner is no dream to fly on.
AircraftBoeing 789
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteVancouver to London Heathrow
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"friendly cabin staff"

(Australia)

Trip Verified | Vancouver to Newark. Extremely comfortable seat, very good for both reclining and sleeping. Excellent service from the friendly cabin staff. Outstanding range of refreshments. Air Canada business lounge in Vancouver unhurried, relaxed and very comfortable. Would fly Air Canada any time!
AircraftBoeing 787-9
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteVancouver to Newark
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"good, comfortable flight"

(Canada)

Trip Verified | Flew Air Canada from Montreal to Dublin. A good, comfortable flight in a new B737 MAX aircraft, sitting in international premium economy (in this plane it's the same as AC's domestic business class). Service crew was friendly as usual and the flight itself was on time. The seats are substantially more comfortable than in economy and the food is much better as well.
AircraftBoeing 737 MAX
Type Of TravellerSolo Leisure
Cabin FlownPremium Economy
RouteMontreal to Dublin
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"exceeded my expectations"

(Canada)

Trip Verified | Montreal to Calgary. I had an amazing experience on this flight. I don’t normally go out of my way to leave a review, but the service I received exceeded all of my expectations !They were so accommodating and some of the most friendly and professional flight attendants I have met to date. I wish them all the best and hope they continue to make flights as memorable as they made mine.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteMontreal to Calgary
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"The flight is canceled"

(Canada)

Trip Verified | Montreal to Newark for a connection in Newark to Lisbon. After waiting 1h after departure, the plane takes off. After 20 minutes of flight, the plane turns back and land back in Montreal. The flight is canceled. I spoke to 3 Air Canada employees and they all gave a different reason why the flight was canceled. I had to wait hours in line to schedule another flight. I wrote a complaint to the company and they refused to refund me for the money I lost for food and hostel. They gave me a discount on another flight and they even made it sound like it was a privilege.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteMontreal to Newark
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
7/10

"The FA's were nice "

(Australia)

Trip Verified | Booking with Air Canada, via Brisbane then Vancouver to Toronto. Initially they had me on a morning flight from Melbourne but I felt the time between flights was too tight, together with fog/winter issues so I called and arranged a flight the day before, it cost me an extra $300. The shock came at the airport when I found they downgraded me to economy, not a big issue except the $300 extra is more than a normal one way flight. Anyway determined to put this behind me, I used the kiosks at Brisbane airport to check in and self label my bags. The lounge (NZ) was really nice. Boarding was in zones with children going first, then zone 1-5 in order. The plane was a Boeing 787 with pods. Offered fruit juice or water and nuts to start, then handed menus. The FAs were nice but apart from meals, they were mostly absent, the meals were small but tasty. Then snacks (chips, water, chocolate and fruit) were left to help ourselves to. On the menu was a list of hot snacks on request. Meals were trolley service, like upmarket economy. Entertainment was ok, not extensive but adequate. The seat was a little hard but ok. Breakfast was nice although the FA gave me a lecture on sugar when I asked for milk and sugar in my coffee. After arrival in Vancouver and the necessary immigration procedure followed, it was off to domestic and the lounge. Stayed there just a few minutes, it was crowded, inadequate, little to offer, so I just walked around until the Toronto flight. Old plane, again boarded via zones. The food on board was dire. The nice FA offered me alternatives, I just opted for a cookie. The entertainment in board was better than the Dreamliner. All in all the domestic was the better flight but neither as good as the Asian carriers
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteMelbourne to Toronto via Vancouver
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no