Air Canada

✅ Trip Verified | Vancouver to Osaka. Check in and boarding we’re fine for AC039. The seat was quite uncomfortable and seemed smaller than what I remember on other 787s. The meals were just pathetic, served in plastic containers and virtually tasteless for me. Choice of pasta or chicken with rice. We had to struggle to tear off the sealed lid. No drink before the meal. Only plastic bottles of wine or beer on offer with the meal and only one was permitted for me. I was disappointed as I was looking forward to the flight. I hadn’t flown AC internationally for a long time (I live in Bangkok) and usually fly CX. I remember AC international inflight service as being pretty good. What happened?

✅ Trip Verified | Toronto to Philadelphia. I flew business class via Air Canada. Due to some unknown delay (this was not mentioned during the flight, prior to, nor after landing) they determined that my bags would not make the transfer between gates, (landed at 17:10, with a flight departure of 18:10, that did not depart until 18:22). 60 minutes between, based on the scheduled departure time, 72 minutes, actual time. I was able to get to the gate on time, but ran to be sure. I arrived at the gate, F34, which was still boarding Zone 2, at 18:04. Upon attempting to board, I was informed that I had been moved. The Gate agent was rude and offered exactly no consolation other than the new ticket, which was scheduled to not leave until 21:20; 3 hours later. The immediate prior time flying with Air Canada, also to Malpensa, we were delayed for 24 hours, causing us to miss out on our Lake Como part of our Milan trip. I will not book Air Canada again.

✅ Trip Verified | Today's experience with Air Canada was very frustrating. I got up at 4.30 am to catch a flight to Ottawa. The flight was cancelled due to mechanical failures. I was re-directed on another flight and was reassured both in my destinations of departure and arrival that my luggage would follow shortly. It is now two hours past the arrival of my luggage and I am being told it will arrive at my hotel before midnight. Will it? I am exhausted and have my most important meeting tomorrow. This is not good.

✅ Trip Verified | When Air Canada canceled the Boston to Montreal flight for no good reason we missed our Montreal connection to Lyon and ended moving from business class to coach on TAP Airlines through Lisbon. We barely made it to Lyon and the first Women's World Cup we were going to watch with our two grandchildren.. On return I asked for a refund for the change in class where the difference in fare was over $800. They offered $72. I am still fighting them.

✅ Trip Verified | Second time flying with Air Canada. First was last August, Boston - Kelowna via Toronto. Due to delayed flight, missed connection, Air Canada offered no courtesy and we had to sleep on the floor of Toronto as it was delayed by 8 hours overnight. This time, flight delayed from Kelowna to Calgary, missed connection in Calgary to London. Air Canada offered nothing other than a rebook on the next flight. I lost a whole day in the UK. Not okay! Lady at airport was lovely but outcome was still insanely disappointing. Couldn’t forget the feeling they were basically ‘sucks for you, how about you pay for an upgrade and we’ll get you there on time!’ Terrible. Never flying again after this trip.

Not Verified | Calgary to Tokyo. My special meal which was prebooked was given to me cold. The pasta dish was still cold and the quinoa salad on the side was frozen. When kindly mentioning this to one of the flight attendants, she told me that there was nothing she could do about the frozen salad, but she could heat up my pasta meal a bit more. No apologies or effort to get me another salad that was not frozen. Despite reheating my meal, it was still slightly cold when returned to me. Nobody went above and beyond to make up for the poorly served meal. I will be making sure to avoid booking with Air Canada again in the future.

Not Verified | Vancouver to Calgary. I had called air Canada because I needed to change my flight. I ran into so many problems when calling in, I had asked to change my flight to a different day, when they said that this was not possible I asked to cancel my outbound flight but keep my inbound flight. To which they said this could not be done. I asked my and the representative told me that it just couldn’t. When trying to check into my inbound flight they would not allow me, saying I had forfeited both flights. They gave me a huge run around when trying to figure out what was happening.

✅ Trip Verified | Toronto to Hong Kong in Premium Economy for the first time. Although it is significantly more expensive than economy, it is also significantly better. 10 across in Economy is painful. The reason I am writing this review and would give Air Canada top marks is the experience that they (and one particular person) gave to my daughter. She was running down the aisles multiple times in the middle of the 15.5 hour flight and got the attention of one of the flight attendants, Joyce. After getting our ok, she spent the next hour showing my daughter how the whole back of the plane service worked and gave my daughter an experience that she will never forget. She was amazing and Air Canada is lucky to have her.

✅ Trip Verified | Booked airline tickets in April 2019 with Air Canada from Vancouver, Canada to Cancun Mexico on their regular airline. And once again, received notice this August, my flight there and back has been changed to Air Canada Rouge (new flight numbers, different aircraft, changed time departures). I have phoned Air Canada and asked to speak to a supervisor and requested to be seated in "preferred seating" at no addition cost as compensation for being "downgraded" but they refused my request. I will try again after Dec 15, 2019 when the new Air Passenger regulations come into effect. I hope the new regulations will put an end to Air Canada rescheduling their flights from regular aircraft to their low-cost carrier, Rouge without compensation to the Air Canada clients. Seat comfort is terrible on Rouge.

Not Verified | Toronto to Ottawa. I flew with a different airline from Dublin to Toronto and I missed the Air Canada flight as it took hours to get through immigration control so I went to the Air Canada desk to ask. The man serving me did not seem to know what to do, as all flights for the night were full which I was fine with but when he told me I was rebooked onto the one the next morning he did not print me a boarding pass and sent me to call the help line on the phones in the airport. After half an hour of trying to get through I went to speak to someone else who did print my boarding pass, thankfully not with the rebooking charge I was previously told as missing my flight was through no fault of my own. Then when I had my next flight the following morning it was delayed.