Air Canada

✅ Trip Verified | Terrible experience, what should have been a 3-4 hour trip became a 48 hour ordeal. Every flight was late. I almost missed my connecting flight coming off of my Toronto to Montreal flight. The Montreal to LGA flight sat on the tarmac for 2 hours and was cancelled due to weather which was not the case in reality. We deplaned, and I had to wait 5 hours in line to rebook. By this time, it was 10pm and I was rebooked to the next morning to Boston. The only hotel left was $450 and needed to pay it upfront myself. The next morning, my flight was cancelled due to staffing issues. Spent 1 hour waiting to rebook and was rebooked to Boston via Toronto and would arrive in Boston near midnight. They lost my luggage on this flight, which only got to me 48 hours later.

Not Verified | I have nothing positive to say here. Delay after delay. App says the inbound aircraft has landed, but looking out at the gate, there isn't one there. I have spent at least 10 hours on hold booking and rebooking parts of this trip. I really don't know how people are chosen/promoted the make decisions with airlines, but from what I have seen lately, competence is not the main criterion. I will go out of my way to avoid booking on Air Canada and WestJet for the foreseeable future.

Not Verified | Edmonton to St John's. Flight from Edmonton to St John's was supposed to be a direct flight and now it's not. Two hour stop in Toronto turned into nearly nine hours. Flight was delayed seven hours. Luggage never showed up either. Good times for all.

Not Verified | I don't suggest you fly with this company. The reasons I'm rating with 1 star are the following. I had a flight from Greece to Montréal and then I had to change flights to grab another one from Montréal to Los Angeles the same day just one hour away from the arriving time of the first flight. When we landed in Montréal they told us that our next flight got cancelled and that you have to re do the whole procedure from the start. After waiting in lines for 2 hours (after a 10 hour long flight) an Air Canada staff member comes to the line to tell us that we will not be able to catch a flight on this day and that we should book a hotel. She told us all the hotels are booked here so "go figure it out". As you can imagine this caused a lot of anger as it was unacceptable. Oh! They said the reason our flight got cancelled was due to "lack of staff due to covid". I guess hiring extra hands in times of need are too much of a cost for a small company like Air Canada. Anyway after 100 passengers waiting in line to book their already paid for flight complained she went on to talk with an Air Canada manager. When she returned she told us that we will wait in line to rebook our flight as we were already doing and that we are going to go to a hotel for the night (she then proceeded to give us a list of hotels). She told us to keep the receipt and that Air Canada will refund you for your stay there. "You just need to call this number". (She gave us a number to call). I paid 250$ for a night at a hotel. Traffic was so high due to cancelled flights that you couldn't get a room easily. I was tired and frustrated so I got this hotel. Long story short I've been calling for the past 3 days to get my refund and Air Canada puts me on hold with an estimated waiting time of 3 hours. I called reservations (they were the only ones that picked up) to tell them what's happening. They said "Yeah you have to wait 3 hours but then you will definitely get service". I told them there's no way that's ok to say! I asked for an email that I can contact for possibly skipping the phone call and they told me "No you have to wait on your phone call". Keep in mind we are talking about a $1000 flight. And this is their customer service.

✅ Trip Verified | London to Halifax. After reading all the reviews on Air Canada we were apprehensive about out our trip from Heathrow to Halifax, Nova Scotia on 4 July. We encountered a few problems at security Heathrow which caused a few issues before boarding which was nothing to do with Air Canada. We were greeted by the crew in a professional manner and welcomed on board. Service throughout the flight was friendly and professional. The food was excellent and seat comfortable. A good selection of inflight entertainment. Special thanks to the Service Director on this flight who looked after us. I will certainly use Air Canada again.

✅ Trip Verified | This was my first ever experience with Air Canada, and I’m extremely disappointed. I’m a constant traveler, but this was my first time flying into Canada from the US. I didn’t mind using air Canada for the first time. I will never make that mistake again. Not only did I get delays from Montreal, but the aircraft had electric issues. The delays continued on when I landed in Toronto while trying to get back to the US. Not to forget to mention that the landing was rough, and my baggage got lost. I would rather pay more for a smoother and easier flight.

Not Verified | Tel Aviv to Chicago via Toronto. We were flying from Tel Aviv to Toronto and that flight went smoothly. When we landed, my mom got a notification that our connecting flight from Toronto to Chicago was canceled. Now, this is common, but the next flight we were booked for was for the next morning, and it didn't even go to Chicago. It set us up so we go from Toronto to New York and to Chicago. We went to the luggage pick-up place and found 1/3 luggage. We rented a car and drove home to Chicago. Now, do note that that entire time we were going from one line to another over the span of many hours. That was a week ago, we still don't have our luggage, and the tracking thing shows that they still haven't been found. We heard that thousands of lost luggage are getting accumulated at the airport with no practical way of digging them out. We assume that our luggage is most likely at O'Hare. Most of my clothing is in there, and we have several valuables there too. This is the story for many others. We met a man who also had his flight canceled, but he was rebooked to a flight for two days later. Don't think you can just get a hotel there either. The hotels in the surrounding area are packed with people who also had their flights canceled. Just don't use Air Canada.

Not Verified | Their website doesn't work, neither does their app, Air Canada's website is atrocious. You often try to buy a ticket, only for the booking to fail right at the point of purchase. The app is also prone to failure when buying a ticket. The custom support waits are terrible (50 minutes on hold, and they'll hang up on you). Other things that suck: try adding a credit card from the mobile app if you live in Washington, DC. Sorry, there's no "District of Columbia" state or "Washington DC" state that you can choose. You're just stuck if you're trying to use the mobile app. Sometimes you're told that the purchase didn't go through, only to find out that you did buy tickets. Better double-check under your bookings on the website, except that webpage often fails to load too. I couldn't find a way to use airline vouchers to pay for flights in the mobile app. You'll have vouchers because when you issue a refund - sometimes you don't get a refund on your credit card. Instead you get groups of $2000 vouchers. The rules for vouchers are also esoteric. Those are the things that suck from my most recent interactions with Air Canada. If you have a choice, don't choose Air Canada.

Not Verified | My flight was delayed 3hrs. We were then stuck waiting for a gate (after we landed) for another 3hrs. The flight itself was only 1hr and 15mins. This caused my entire group of 35 people to miss our connecting flight to Paris. It took 12hrs to rebook us. We had to spend the night in the airport. In total most of spent 24hrs at the airport. After all this they even lost 1/3rd of the groups luggage.

✅ Trip Verified | Horrible experience. Tossed on Standby then the flight took off with a seat for me and others on Standby. We were then abandoned in the airport told to see area after area until morning came 14hrs later and management arrived. Finally got re-booked and then booked the airport hotel which I was told I am "owed" which was a $500 nap that I haven't been reimbursed for. My bags in the "Standby holding" were also lost, I couldn't immediately retrieve them. How is that even possible? It's been 15 days and my things are are still lost; I have been travelling with nothing more than a backpack and a grocery bag of clothes. They have to be the worst most disorganized airline in existence. Avoid Air Canada at all costs.