Air Canada

Not Verified | If you are thinking of flying Air Canada, you’re a total idiot. This airline is terrible! I had been out internationally. When I woke up the day of traveling, I get a whole email completely changing it all. I arrived in Montreal and instead of going straight to my destination with a 1 hour wait, they made a 16 hour wait. We had to pay for a hotel, which by the way was expensive. And instead of going straight to my destination, they put us in Houston for 1 hour. The service is also terrible. On a a regular plane, the snacks cost money and they are very rude about serving drinks. An international plane is nothing better. The food is terrible and on top of that they lost our baggage! Our baggage didn’t arrive. It was a waste of money and now we don’t even know if we are going to get our bags back.

Not Verified | Absolutely do not recommend Air Canada. Months ago we booked at flight home from Geneva to LA and while the first leg (Geneva to Montreal) went fine, once we landed we were told that our Montreal to LA flight was cancelled and they had booked us on a flight the next day. Unfortunately we had additional flights and events planned from LA so started looking at other options to get us back sooner. There was an overnight Montreal to Calgary and then a Calgary to LA flight (with a 4 hour layover in between) so we took it, but the Montreal flight was delayed by almost 5 hours so we missed our Calgary connection. Next they sent us Calgary to Vancouver with a Vancouver to LA connection - both flights were delayed but we finally made it home 20 hours after our initial arrival time and without the premium economy upgrades we paid for. Unfortunately our luggage is MIA and we can't get a hold of anyone to help - lines are too busy to even accept your call or let you leave a message. We repeatedly asked the Air Canada luggage agent at LAX about our bags and he simply handed a paper with call information and had I not been too tired (40+ hours of travel at that point) I would have noticed and insisted that he needed to give us a file tracing number and never even mentioned it or offered. He absolutely needs to be fired for his complete disinterest and failure to do even the basics of his job. While a number of the ticketing agents we spoke to tried their best to help, we saw a number of reps who were downright rude or like the baggage agent were completely disinterested and incompetent in their job. I now start the process to get refunds, etc.

✅ Trip Verified | We were two passengers on a flight of 4.2 hours but then waited over 1.5 hours until 1:15 AM for our one and only single piece of luggage. There were hundreds of other pieces of luggage left from previous flights presumably by people who gave up in frustration waiting for their luggage.

✅ Trip Verified | Air Canada has serious issues at high levels. (Pun intended!) Starting at LAX they had limited staff who were not trained. All four of our flights during the two week trip were delayed. We spent one and a half hours sitting on the airplane on the runway/tarmac waiting for a parking place to de-plane, which resulted in numerous missed connections by members of our group. There was utter confusion at every AC kiosk. In Toronto, Air Canada had approximately 75% of flights canceled (in good weather). You could literally be looking at the electronic blue flight status screens and see your flight change from "On-time" to "Canceled" while you watched. So many flights were canceled, changed, and re-routed, they even lost pilot's luggage! Three times my daughter's connecting flights were canceled. They finally sent her to a rental car to drive four hours home after an 11.5 hour flight. Their car rental affiliate then charged $700/day to get a car, and she was told it would be months before she gets a refund from AC. Customer Service cannot be reached by phone, only by email. Proper management and organization at the top, along with employee training, would prevent this domino effect their errors are causing. I will never fly Air Canada again, ever! The attached image shows one of ten carousels with baggage.

✅ Trip Verified | Stay away from this airline - if you can. It’s terrible. The check-in crew don’t seem to know what they are doing. My bag was delayed on arrival. Air Canada baggage service couldn’t trace it - even with baggage tags issued by their system. Then I had to deal with their off-shore call centre. I called several times. They will keep you on hold for well over an hour on average (and at times will drop your call after the long wait). The nightmare begins when you go through and speak to their representatives. The reps are low-energy and lackadaisical. They don’t seem to care about their client’s issues. They still have not found my bag. Don’t let this happen to you. Stay away from this airline.

Not Verified | My Greece family vacation started out on June 13 leaving Miami International Airport arriving into Montreal for connection to Athens . I decided to carry 3 of our 4 bags on. The trip went without a flaw. After 12 days in Greece it was time to head back home to Miami. When we board our return flight from Athens to Toronto with a connection to Miami I decided to check all 4 piece of our luggage. Flight boarded on time and was suppose to leave at 1:15-1:30. Wasn’t cleared to take off until 3pm. At that point I realized we were not making our connecting flight to Miami. After arriving in Toronto the disaster began with this airline. We missed our connection as I expected. When asked for assistance on rebooking was told by multiple Air Canada employees to use the “White Phones” located at gate #15. Upon arriving to gate 15 and waiting in line for over an hour I discovered most (50%) of the phone were not in working order. When I finally got my opportunity to use a working white phone I was on hold for over 2 hours. I had enough and hung up. I then proceeded to Gate 4 international re-bookings where I again waited for over two hours with hundreds of other people to be told they are closing the gate at 12 midnight and will reopen at 4 am. I was then handed a card and told to call this number to rebook your flight. They offered no hotel vouchers, no food vouchers, no beverage vouchers. Employees said to find the nearest hotels. We decided to find the best location to sleep for the night. I figured I would give the phone number in the card a try -after 3 hours and 7 minutes of being on hold I had enough. I had to book another flight to Montreal to connect to Miami. Instead of arriving in Miami on June 23 (original return flight) we arrive on June 25. I forgot to mention my luggage was lost. They assured me it was on my flight before I boarded to travel to Montreal. Well my luggage arrived June 30.

✅ Trip Verified | I travel multiple times a week for work. Air Canada is unacceptably awful, from cancelled flights to delays to poor communication and making false excuses and blaming COVID or the government for the issues. Use a different airline if you can.

Not Verified | Absolutely the worst airline I have experienced. The crew was unprofessional and the food was cold and disgusting. On my flight at least 50 passenger’s luggage was missing. My flight was delayed by an hour and my connection ended up being 6 hours late due to air Canada's lack of preparation. I will never fly with this airline again and warn anyone about to book a ticket.

Not Verified | I flew with Air Canada and except the long delays everything was fine. At least that is what I thought. after I arrived in Frankfurt I waited for over 2 hours for my baggage but nothing arrived. I submitted the report for lost baggage and I need my baggage very quick. Sadly the customer support is very bad. I don't get any answers per email and since I am now in Germany the customer support with the international number does not feel responsible for my problems. They say the only place where I can get help is the Air Canada baggage office but they just have a North American number which I cant call for free. I don't want to pay for this airline another cent. I called the international hotline and asked for a check in fees refund but they claimed that its not possible even though their own websites says otherwise. They just don't want to pay for my delayed baggage and lie for that. That is the most horrible airline I've ever flown with in my life.

✅ Trip Verified | I have been without luggage for 17 days, I left for Athens on 14th and came back on 23rd and spent hours on hold with Air Canada for the call to most of the time be dropped after 1 hour waiting or to be transferred to a call center where all you hear is “I completely understand your frustration”. I have done everything requested, submitted receipts, checked web tracer twice daily, reached out on twitter facebook Instagram and even linkedin with ZERO reply. My bag was “never scanned in” so I do not know how they will find it. They kept saying “it is not lost”…well I consider it lost if it does not arrive to my destination nor 17 days after the initial departure. They also do not deem the bag lost for 20-30 days so I have to wait to file a claim with my travel insurance until they indeed confirm it lost. Today I called again and there is now a recorded that says they have too much volume to even place you on hold, ever heard of a call back number? For someone who travels 50% of the year, Air Canada you have lost a customer forever. I will only fly WestJet moving forward. You should be embarrassed at your customer service.