Air Canada

Not Verified | My Boyfriend and I missed our flight from Ottawa to Halifax but rescheduled to leave later that day, not knowing since we booked a round trip our tickets back would be cancelled. When we arrived to the airport to return to Ottawa, we didn't have tickets for our flight. Luckily Mo, the Air Canada boarding agent was there to help us! Even though we were stressed and frustrated with the situation Mo was a delight and so kind to us. He did everything he could and got us tickets for our flight (which was leaving in an hour!) charge free and without hassle. he was so kind and was a great help to us! thanks Mo!

Not Verified | I have flown with different airlines and I haven’t come across such a terrible airline, I am extremely disgusted with their service. These people are immune to delays, my flight was consecutively delayed for 3 hours and while waiting on the plane to taxi at the last minute they were still loading passenger luggage and we were informed that the plane was going to fuel. Who runs this airline, how dare you let passengers go inside the plane before finishing all the requirements. They had the nerves to tell us some one was missing from the crew to do this and that. For myself this will be my first and last flight with Air Canada, it’s a waste of time, money and energy. Passengers your time is valuable.

Not Verified | Awful, awful, awful. The app does not work consistently. Phones are not answered. Check-in agents self reported a lack of training. Flight from Indy delayed 4 hours. Toronto airport was a sea of chaos. The flight from Toronto to Amsterdam was delayed an additional 4 hours. Then! Luggage lost. Wondering why Viking cruises would use this airline.

✅ Trip Verified | Worst experience ever. Last minute before boarding they decided to change the gate, we flew 2 hours after our original time. As for the food, how bad it was. The staff only walks to bother you, but when you need them, they never come.

✅ Trip Verified | My flight was cancelled and I spent the night at the airport. They didn't provide a hotel or care to tell us when we will fly. It was a very traumatizing and costly experience. I had to book a very expensive hotel the following day for two nights (no refund), then my luggage was delayed when I arrived at my final destination. (no refund). I will never use this company anymore.

Not Verified | There is honestly no words to explain how frustrating, delayed and genuinely bad this airline has become. Initial flight delayed 3 hours, second flight cancelled, third flight routed to a different country before finally arriving in Naples over 14 hours after expected. It’s been 4 days and they have no clue where our luggage is. There is zero customer service that is able to help. I have called their customer service number over 20 times and the response is always the same .. they have no clue where our bags are.

✅ Trip Verified | Air Canada flight was delayed from Newark to Toronto. My family and I had a connection flight to Calgary. We only had few minutes to make to the connection flight, but we still made it to the gate. But we where told to go to the customer service since our flight has been rebooked for the next day 10:35 am without letting us know. When we got to the customer service they told us to go back where we were supposed to be boarding, by this time they are in the process of closing for 9:45pm flight. We got there around 9:10pm. They already gave our seats. Now, I asked the earliest flight since my 3 kids are exhausted. They told me there is nothing they can do and the costumer service is closed. The staff said she can’t help us but she would give us $100 meal voucher. I told her I can afford to buy meal for my family. I asked her for any hotel accommodations she said no. Now we still in airport waiting on flight for 10:35 am - Only 5 hours flight extended to close to 24 hrs.

Not Verified | Worst experience so far. We have flown plenty of airlines but it's first time for air Canada. All planes were delayed for atleast 2-3 hours minimal. They lost our bag and didn't get bag for whole trip. We had to pay for taking bag to the trip and unable to use it but still had to pay it to bring it back. One of the flight was delayed for an hour and half because their catering wasn't there yet and we had to wait for it while it was only for business/first class. Will never recommend this airline.

✅ Trip Verified | Flying Air Canada/Lufthansa Business Class home from Naples, Italy, the flight was delayed and we just made the connection in Munich. Our bags did not. Upon arrival in San Francisco, I filed a delayed baggage report and was assured that my bags would be delivered within three days. It has been ten days, and still no word from Air Canada. The baggage help line is a recording with no options to talk to a person. I have filed every online report available. Still, no word from Air Canada. Our bags were tagged and marked with flight numbers and identification. I am frustrated, disheartened and discouraged. We expected better service for Business Class prices.

Not Verified | Montreal to Detroit. Our flight was delayed for three hours. On top of this we did not receive a ground crew so our plane was not fully fuelled and we were kept waiting for gas as well as a crew to pack our luggage. Just as everything seemed to be turning around and looking up, me and my group of friends were hit with a devastating and horrific catastrophe. The airline did not give us our checked luggage bags. When the nice people from DTW airport in Detroit tried to help us and check the Air Canada office, nobody answered so we never received our luggage back. Air Canada sucked the spirit out of a group of friends in a cold, harsh way.