Air Canada

✅ Trip Verified | The flight staff was great to my destination, there and back, and made the flight enjoyable. Diet cokes and food was great, and good movies. I would consider flying again.

✅ Trip Verified | We had a not very good experience. At the beginning when my husband booked the flight using website the system ask by a middle name, if you do not have any then, the system put something automatically. We try to fix this for many ways (client service, emails, etc.) and we never get the answer. So at the moment to make the check in we have to call again to customer service and ask to make de correction in my name, this take a while. But the worse was the flight was delayed 6.5 hours. We received the notification of this the night before. Because I was travelling with my 3 kids this was very inconvenient for us. We had already booked a taxi to move the luggage to Monterrey airport also we had made arrangement to move the kids in other vehicle with a familiar. We had to change all this. As a consequence we landed very late that the original plan and left the airport at 1:00 am after passed immigration office, the kids was very tired and we had to change the booked taxi that we had booked in Toronto. On the other hand the flight attendants were very kind during the flight.

Not Verified | Air Canada biz class; pay more for less. Took early morning (boarding 0635h) flight 341 from Ottawa to Vancouver, one of the few non-stop direct options to avoid the passenger insanity of transiting Toronto Pearson airport. It was still dark in Ottawa but was there lighting inside the aircraft? No way! A dim little infill up at the ceiling above the luggage bins. Otherwise, you had to use your phone light to see if the floor was clear as you counted off the seats to find where your tushy was booked for the flight. Would it strain you to flip the ‘on’ light switch, Air Canada? This was my third seat assignment as Air Canada changed aircraft and I had to complain to Customer Service (aka ‘Support’) via the CEO to get back to a window seat. The included food choices were omelette or French toast. Cabin crew asked if I wanted bread with my toast. Huh? No maple syrup but a sweet red goop with diced apple chunks. Who chooses this stuff? Ya, I know, first world problem. Return Vancouver-Ottawa flight 342 left from gate C45 which for the mathematically challenged YVR management is after gate C46. Mid-morning departure with the usual ongoing announcements about a full flight, limited space, free hand luggage check (isn’t carry-on free to begin with?), and then some little old lady handling out luggage stickers for carry-ons. No thanks. Had the omelette on the return flight. Took the bread. During this flight the primary cabin crew member disappeared for long periods of time “behind the curtain” and had trouble coordinating her duties. Air Canada has become the bottom feeder among the “charge more, provide less” carriers. Talk about ‘skimp-flation’. I can only hope they do not have the same attitude towards their aircraft mechanics.

✅ Trip Verified |   Very hospitable service. I was assigned a seat by the emergency exit row, so great extra legroom but sucks that I couldn't use the TV while taking off/landing. The wifi is okay and it helped me load my documents to finish some work on the plane. Price is valuable for the journey given the short and convenient layover

Not Verified | Great services on AC801 from Dublin to Toronto November 8th 2023 . We were lucky to be on that flight! Crew member Isabelle made us so comfortable and our family appreciated her services so much. Isabelle was so professional, friendly and hospitable! She made Air Canada looks great. Thank you Isabelle, you are an example to follow. Also to mention how nice and welcoming was the pilot. That was a dream flight. Thank you again!

Not Verified | They are delayed and late all the time. Very slow and under staffed maybe. They are not always the nicest either when they speak to you. More like custom officers than nice airline hosts. The constant delays, I understand for safety reasons but every time? How can that be possible. Seems more like other reasons for the sluggish performance. Other airlines I flown all over the world seem far more pleasant, quick and efficient 9/10 times. We also waited to board today after 3 delays. We were next to board and they said we were zone 4 not 3 and to go back of the line even though our connecting flight tickets had no zoned listed. So we thought it was 3 and the other line has zone 3 and 4 passing into zone 2. The person at the front basically tried to embarrass us and said that’s the rules. Back of the line. Then literally 1 second later, he said now boarding zone 4. So seemed a little rude to do that to us. His counterpart was kind enough to board us after and apologize for how he treated us which helped us at least laugh about it but I honestly think some serious training, or incentive or something is needed to make the staff nicer to work with. Pay the pilots or staff more. Air Canada has the potential to be the greatest but these constant delays and tough demeanours don’t help the image.

✅ Trip Verified | I arrived in Halifax on Saturday night without my luggage because it 'didn't make the connection'. My colleague's did. Today (Friday) I received an email from FEDEX (not Air Canada) advising me they would deliver a package to me on Monday (my bag I assume)! So Air Canada finally found my luggage and instead of loading it onto the next available flight and getting it to me this evening, they have offloaded it to FEDEX, who will truck it here over the weekend. I've been 6 days without my clothes and (even though my luggage was located at 3:00pm on Friday), I now have to wait another three days. Air Canada say they'll repay 'reasonable expenses' for a delayed bag, but won't tell me what this is. So I've had to purchase new outfits every second day, with no guarantee my unnecessary spending will be refunded. Furthermore, do I throw my new clothes into the bin, when I fly back to Australia next Saturday? Because I'll now be over my baggage limit. I'm speechless.

✅ Trip Verified |   Absolute worst experience. AC has mixed up my luggage on the incoming flights. Connecting flight to Houston were delayed by 3,5h due to maintenance issues. We’re requested to be borded every 45 minutes. Ground crew at the gate helpless without any information. AC had closed down their business lounge and we received 10 Dollar vouchers for compensation. Desk manager was completely useless as well. Will never use this airline again

Not Verified | On Nov 1st 2023, I flew from Copenhagen to Toronto. I like to express my utmost gratitude to the team of flight attendants, Roberta, Mary, Joanne, and Grace for their wonderful job during that long flight. They were very helpful and extremely hospitable. Thank you to Air Canada for providing us with a supportive crew.

✅ Trip Verified | Extremely poor service, very uncomfortable seat, no space for legs. Bread was very hard, like a brick. Staff were rude, one of the staff didn’t wear gloves and use hand to pick ice cube for the drinks. The worst experience ever.