Air Canada

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2352 reviews
4/10
4 star Skytrax Rating
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9/10

"I had an excellent trip"

(Canada)

Trip Verified | I had an excellent trip with Air Canada on this flight. While there was initially quite a bit of confusion (as for some reason Aer Lingus - who flew the DUB-LHR first leg - wasn't able to see the Codeshare flight), when I called Air Canada the employee on the phone was extremely helpful. They were able to reissue my ticket so that Aer Lingus could see it, and the Air Canada and Aer Lingus employees directly spoke to each other to ensure I was able to get onto the flight as planned. Boarding in LHR was very efficient and was done on time, and the service in the air during the LHR-YYC flight was absolutely excellent. The flight crew was attentive, pleasant, and very caring. The food quality was excellent, and service was very timely. The Business Class seats on the 787-9 were clean, and the in-flight entertainment system was phenomenal (with a very large and highly responsive touch screen). Unfortunately due to the confusion regarding my first leg with Aer Lingus, it appears my bags did not get checked all the way to YYC and instead were sent to the carousel in LHR. When I arrived at YYC and spoke with Air Canada staff there, they were able to immediately let me know where my bags were, and they were delivered to my house the next evening. If it had not been for this baggage issue I would have rated it a 10/10. However, I must commend all of the Air Canada staff who I dealt with throughout this journey, as they were all extremely kind and helpful. I am uncertain as to whether the baggage/flight booking issue was related to Aer Lingus or Air Canada, but that would be the only area for improvement from my perspective.
AircraftBoeing 787-9
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteLondon to Calgary
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

“flight attendants were friendly”

(Canada)

Not Verified | Both this trip home and my trip to Mexico were excellent. The flights left on-time and arrived early. The seat was comfortable and I really enjoyed the IFE. It made the flight pass by very quickly. All the flight attendants were friendly. The meal and beverages were tasty and our flight attendant was with us many times to ensure all was going well and whether we needed something. My only suggestion is the Air Canada provide wifi on their 737's. It was an excellent conclusion to a memorable conclusion and look forward to flying with Air Canada again...thank you!!
AircraftBoeing 737 Max
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RoutePuerto Vallarta to Vancouver
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

“did not like my experience”

(Canada)

Trip Verified | I checked in online via app and selected window seat but when I got to the airport and dropped my checked in luggage the csr changed my seat to aisle seat! And to the worst seat on the aircraft 12C. She didnt asked me if I wanted to change seats or if I wanted window or aisle she suddenly gave me a new boarding pass. I am aware the I was put on an emergency exit and fit enough to handle those exits door. I did not like my experience.
AircraftBombardier 700
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAtlanta to Toronto
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"flight staff was great"

(Canada)

Trip Verified | The flight staff was great to my destination, there and back, and made the flight enjoyable. Diet cokes and food was great, and good movies. I would consider flying again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteVancouver to Cancun
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"the flight was delayed 6.5 hours"

(Canada)

Trip Verified | We had a not very good experience. At the beginning when my husband booked the flight using website the system ask by a middle name, if you do not have any then, the system put something automatically. We try to fix this for many ways (client service, emails, etc.) and we never get the answer. So at the moment to make the check in we have to call again to customer service and ask to make de correction in my name, this take a while. But the worse was the flight was delayed 6.5 hours. We received the notification of this the night before. Because I was travelling with my 3 kids this was very inconvenient for us. We had already booked a taxi to move the luggage to Monterrey airport also we had made arrangement to move the kids in other vehicle with a familiar. We had to change all this. As a consequence we landed very late that the original plan and left the airport at 1:00 am after passed immigration office, the kids was very tired and we had to change the booked taxi that we had booked in Toronto. On the other hand the flight attendants were very kind during the flight.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMonterrey to Toronto
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

“Talk about skimp-flation”

(Canada)

Not Verified | Air Canada biz class; pay more for less. Took early morning (boarding 0635h) flight 341 from Ottawa to Vancouver, one of the few non-stop direct options to avoid the passenger insanity of transiting Toronto Pearson airport. It was still dark in Ottawa but was there lighting inside the aircraft? No way! A dim little infill up at the ceiling above the luggage bins. Otherwise, you had to use your phone light to see if the floor was clear as you counted off the seats to find where your tushy was booked for the flight. Would it strain you to flip the ‘on’ light switch, Air Canada? This was my third seat assignment as Air Canada changed aircraft and I had to complain to Customer Service (aka ‘Support’) via the CEO to get back to a window seat. The included food choices were omelette or French toast. Cabin crew asked if I wanted bread with my toast. Huh? No maple syrup but a sweet red goop with diced apple chunks. Who chooses this stuff? Ya, I know, first world problem. Return Vancouver-Ottawa flight 342 left from gate C45 which for the mathematically challenged YVR management is after gate C46. Mid-morning departure with the usual ongoing announcements about a full flight, limited space, free hand luggage check (isn’t carry-on free to begin with?), and then some little old lady handling out luggage stickers for carry-ons. No thanks. Had the omelette on the return flight. Took the bread. During this flight the primary cabin crew member disappeared for long periods of time “behind the curtain” and had trouble coordinating her duties. Air Canada has become the bottom feeder among the “charge more, provide less” carriers. Talk about ‘skimp-flation’. I can only hope they do not have the same attitude towards their aircraft mechanics.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteOttawa to Vancouver
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
9/10

"Very hospitable service"

(Canada)

Trip Verified |   Very hospitable service. I was assigned a seat by the emergency exit row, so great extra legroom but sucks that I couldn't use the TV while taking off/landing. The wifi is okay and it helped me load my documents to finish some work on the plane. Price is valuable for the journey given the short and convenient layover
AircraftBoeing 787-9
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTokyo Narita to Saskatoon via Vancouver
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"appreciated her services so much"

(Canada)

Not Verified | Great services on AC801 from Dublin to Toronto November 8th 2023 . We were lucky to be on that flight! Crew member Isabelle made us so comfortable and our family appreciated her services so much. Isabelle was so professional, friendly and hospitable! She made Air Canada looks great. Thank you Isabelle, you are an example to follow. Also to mention how nice and welcoming was the pilot. That was a dream flight. Thank you again!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDublin to Toronto
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

“delayed and late all the time”

(Canada)

Not Verified | They are delayed and late all the time. Very slow and under staffed maybe. They are not always the nicest either when they speak to you. More like custom officers than nice airline hosts. The constant delays, I understand for safety reasons but every time? How can that be possible. Seems more like other reasons for the sluggish performance. Other airlines I flown all over the world seem far more pleasant, quick and efficient 9/10 times. We also waited to board today after 3 delays. We were next to board and they said we were zone 4 not 3 and to go back of the line even though our connecting flight tickets had no zoned listed. So we thought it was 3 and the other line has zone 3 and 4 passing into zone 2. The person at the front basically tried to embarrass us and said that’s the rules. Back of the line. Then literally 1 second later, he said now boarding zone 4. So seemed a little rude to do that to us. His counterpart was kind enough to board us after and apologize for how he treated us which helped us at least laugh about it but I honestly think some serious training, or incentive or something is needed to make the staff nicer to work with. Pay the pilots or staff more. Air Canada has the potential to be the greatest but these constant delays and tough demeanours don’t help the image.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteVancouver to Edmonton
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"finally found my luggage"

(Australia)

Trip Verified | I arrived in Halifax on Saturday night without my luggage because it 'didn't make the connection'. My colleague's did. Today (Friday) I received an email from FEDEX (not Air Canada) advising me they would deliver a package to me on Monday (my bag I assume)! So Air Canada finally found my luggage and instead of loading it onto the next available flight and getting it to me this evening, they have offloaded it to FEDEX, who will truck it here over the weekend. I've been 6 days without my clothes and (even though my luggage was located at 3:00pm on Friday), I now have to wait another three days. Air Canada say they'll repay 'reasonable expenses' for a delayed bag, but won't tell me what this is. So I've had to purchase new outfits every second day, with no guarantee my unnecessary spending will be refunded. Furthermore, do I throw my new clothes into the bin, when I fly back to Australia next Saturday? Because I'll now be over my baggage limit. I'm speechless.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteToronto to Halifax
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no