Air Canada

✅ Trip Verified | Remarkably poor customer service..... Our initial flight was delayed out of Boston for a "safety" reason, what I have gathered is that this is what they tell you so that it can not be their fault. We landed in Montreal and when we got off the plane, were handed ticket changes to give us a 3 hour delay in Montreal, send us to Portugal and give us another layover there before heading to Milan (adding roughly 7 hours to our travel and making us miss everything we had planned and already paid for in Milan). We got to the gate of our initial flight on time and tried to get our seats, but they had been sold to someone else as we were removed from the flight. We waited for the new connection and got to Portugal. In Portugal we were told by Air Canada that we could not get on the flight as we did not have boarding passes and they could not give us boarding passes because we had not paid for our baggage. I showed them the receipts and was told that there was nothing they could do and they could not even open it up for us to pay a second time. The Air Canada people had me take all of our passports and go out through the exit, find the check in area for Air Canada and get help there since we were short on time as it took an hour just to get this far in trying to get our boarding passes. I ran the 20 minutes to get to check in only to be told that they could also not help me and it was not their problem so I needed to call Air Canada, they did not give me a number or anything just told me it was not their problem and that I needed to call and was pushed aside for the next person. I called the number I found online, only to be told that there was nothing they could do either. So here I am, stuck outside of security with no boarding passes to get back to my family and my family's passports. I was so frustrated that I cried. Finally some nice lady with a different airline helped me and took maybe 10 minutes to fix the issue and get me my boarding passes. By this time I had 40 minutes to get through security and to the gate. We made it, 0 thanks to Air Canada who was apparently content to leave us stranded in a country we shouldn't have been in to begin with as we made it to the gate of our initial connection to begin with. When I complained to Air Canada, explaining that we do not travel often (this was 4 years of saving) and just asked for the money back from what I had prepaid and missed, they told me that it was not their problem or responsibility but here is a $200 Air Canada voucher that you will never use. Their response to my rebuttal asking that they make this right and just refund me the roughly $500 in missed activities as they mishandled our flight from beginning to end, they told me "While I am sorry and understand your disappointment with our decision, our response is in line with the Air Passenger Protection Regulations. Although this may not be the answer you are looking for, I thank you for your understanding and appreciate this final opportunity to reply to your concerns." AKA it's okay for us to re-route you, make you miss everything you had planned, and not even bother to make sure you could get on the extra 7 hours of travel we put you on. Worst customer service.

✅ Trip Verified | Terrible service. My transit was in Toronto and Fuel stop in London. I had two checked luggages and 1 dog in hold/excess baggage. First in Toronto, the airport staff for Air Canada was so rude as I just asked them if my dog is there in hold. Especially the supervisor was extremely arrogant and rude with his responses and did not provide any information. Upon arriving at London I got a message saying my both checked luggages are missing. I was so afraid that they left my dog back, I again reached with the ground staff in London who assured me my dog is there but both my checked luggage’s are not there. I reached Mumbai and the Air Canada ground staff told me that I don’t have to worry about anything and they will ship me both of my luggage’s within 3 days. They also provided me with a phone number to reach them back. After all this once everybody took their bags from the belt, they brought my dog out. They did not fill his food neither his water throughout the journey- which I expected that they may do it in Toronto (2 hrs stoppage) and London (3 hours stoppage). Yesterday on November 5th I received one of my backpack which I checked in and unfortunately my main 23kg suitcase did not arrive. I tried calling the number ground staff at Mumbai gave me but no answer, I called like 50 times but no answer. Im so upset with the service as the bag had very important and very valuable things in it. The upsetting thing is I got dog food for my dog for the initial 30 days and my dog couldn’t eat his food because of this error of losing my bag! I don’t have any clue where my bag is what is happening, even if I will get my bag or not, what about the amount of goods that were in the bag, who will reimburse! It’s very upsetting and I would request everyone to never take Air Canada. Very terrible service and very frustrating and very expensive experience. Air Canada ground staff in Mumbai is unreachable, they don’t answer their phone!

Not Verified |   I recently flew with Air Canada from LAX to YYZ and i experienced great service at both airports and in the flight. Very great features on the entertainment screen, no wifi but great legroom and seat comfort and crew nicely explained the rules for traveling with a pet, Value for money was excellent too. Wull definitely fly with them again!

✅ Trip Verified | With less than 24 hours notice, AGAIN!!!! This airline has delayed my 1 hour flight by almost 3 hours. I am missing a very important medical appointment because of this which has been pre-booked months in advance and on top of that I will be charged for this because it's less than 24 hours notice! I booked this flight with additional 2 hours to spare upon my return but even that isn't enough! This is insanity and with zero action. There is no other flight that would get me home on time, and all I was offered was apologies! This is wasting my whole day now since I'm forced to sit and just wait like an idiot. I'm missing my medical appointment and my work isn't getting done because this airline simply can not do its job! I will be avoiding this airline from now on because this is the last drop! Not once in the past year has an Air Canada flight been on time, and I travel on almost weekly basis. It's always an excuse and never any action or responsibility! I really hope that this airline gets disbanded or just stops existing because it is a waste of money and time!! For the amount of money that I spent, it would be faster AND cheaper to drive! With none of the stress! I really hope this reaches someone who is actually capable of making some change to this company before it burns down to the ground with customer service like this. I will also be leaving the same review everywhere I can. Have a great day and I hope one day every single one of its employees gets treated the same way! Thank you for nothing, and a nervous breakdown!!

Not Verified | Air Canada staff is generally very rude. I went to their Boarding gate and I was in transit at Frankfurt airport to request if I can be put on standby for an earlier flight which was to depart In 1hr (my connecting flight was in 5hrs), and she directed me to customer service counter, which was closed. I went back to the counter to tell her that it was closed and she said yes I know but that’s where you have to go. From my past experience at Frankfurt, and other airlines, I know it is possible for the staff to help out but this lady was just plain rude. I don’t think they appreciate their customers and also the fact on how happy it makes person travelling 24hrs if someone is just polite, forget even helping him which is by far too much to ask from Air Canada employees.

Not Verified | My bag was lost between Toronto and Seattle, it has been 30 days with no contact from Air Canada other than a case report I filed. The only # to call is a call center in Delhi, they only take your information, they have no info on what is being done to locate your belongings. Air Canada requires 45 days before they declare your bag lost. If anyone had this experience and knows how to go about contacting Air Canada I would appreciate any assistance, short of flying to Toronto to look myself. I have been to Seattle baggage department 3 times and they were not exceptionally helpful. The attitude shown by this airline is very lackadaisical, inefficient and very frustrating to the consumer. I join others in that i would avoid flying Air Canada anytime in the future.

Not Verified | Booked extra legroom seats several months before the flight. About a month before we had an email saying our seats had been changed, no explanation. I checked the seating plan and we had been merely moved to the other side of the cabin, so no problem. Two weeks before flying we find we are getting a refund due to being moved once again, this time one row forwards, which obviously were not extra legroom seats. The people in front of us were the sort who find it impossible to fly without fully reclining their seats. Our seats would not recline, presumably so as not to obstruct the escape route behind us. So, a thoroughly miserable flight, with no explanation from Air Canada as to why we had been moved.

Not Verified | Our connecting flight in Montreal was delayed twice and a few hours later completely cancelled. We were given no explanations, no food vouchers, no hotel vouchers, left sleeping over night in airport floor, no more no less. Arrived at destination one day late, when applied for compensation as per Canadian law, one of us got compensated and two of us were told we were not being compensated because the event the cancelled the flight was not under the Air Canada control. We each paid separately for our tickets and travelled on same flight same airplane same destination! Does this make any sense to anyone? Absolutely a nightmare to reach airline by phone and after 1 1/2 hour on hold were told to apply online which we consequently did but, again, for two of us no compensation, nothing. Morons that should be avoided at all cost, no more no less!

✅ Trip Verified | One thing ruined this trip. The staff were great. The flight on time and seats comfortable. The entertainment was Canada centric perhaps forgivable. But the food was awful! Boiled chicken with boiled potatoes and tomato sauce none of which had any flavour or seasoning. It was inedible. This is the worst airline meal I have had in 40 years. Including the airline that don't have meals! After 5 hours I was starving and grumpy! If you fly Air Canada bring your own food By contrast we flew out with Norse not amazing but edible.

✅ Trip Verified | My experience with Air Canada was nothing short of a complete disaster. I wouldn't wish this airline on my worst enemy. To start, our departure was delayed by a mind-boggling two hours, and the reason? Apparently, the gate wasn't even available. So there we sat, like cattle, twiddling our thumbs, and wondering if this was some kind of cruel joke. But oh, the delays didn't stop there. No, they continued throughout the flight. It was as if Air Canada had a personal vendetta against punctuality. The flight attendants must have thought they were on vacation too, as they seemed more interested in chatting amongst themselves than addressing the frustrated passengers. I'd like to say that the in-flight experience made up for it, but that would be a lie. The seats were about as comfortable as a park bench, and the in-flight entertainment was laughable at best. It's safe to say that my next flight won't be booked with Air Canada. If you value your time and sanity, steer clear of this airline.