Air Canada

✅ Trip Verified | Mexico City to Toronto. Service was standard and crew was nice and friendly. No entertainment. Seat space smallest i tried, Im 6'6 (198cm) and my legs did not fit. I am tall but really felt it here. They wanted to charge me USD104 for exit rows. I'm SA gold. Wifi did not work.

✅ Trip Verified | Air Canada flight did not leave on time, nor did they care to assist when trying to catch a connecting flight. When our flight left late, and we only had 10 minutes after landing to get to our next flight on the other side of Toronto international we were told by flight crew that even though 25 people on our flight were trying to catch the same flight they would not assist us in getting off our the plane quickly. They did offer to have carts ready to take us to our next gate, and when we got off the plane the ground crew told us to run! When we asked about the carts they told us "we never do that for people". What kind of communication is this?

✅ Trip Verified | Columbus to Keflavik via Toronto. I've flown with Air Canada on this route twice. Once in 2017, and one scheduled for June 2019. The 2017 experience left me sour on Air Canada but I thought I would give them the benefit of the doubt because, hey, stuff happens. I haven't even taken my flight yet in 2019 and I can tell you my 2017 experience was no fluke. Everything that has happened thus far points to a company that lacks organization and is terrible under crisis and doesn't know how to deal with anything that may not go exactly according to plan. I booked my flight in January 2019 and I've had 6 e-mails already about my flight being rescheduled and there being itinerary changes. I have never in my life experienced this much dysfunction when dealing with an airline. If everything goes smoothly, I'm sure you'll have a fine flight, but it's when things go awry that you hope an airline would know what they're doing, and in my experience, Air Canada just doesn't. There are other airlines that will charge $100 more for the same flight. It's worth it, if for no other reason than the peace of mind to know that if something goes wrong, things will have some modicum of organization and a plan.

✅ Trip Verified | Vancouver to Washington via Toronto. This is my first time to take Air Canada. On my flight from Vancouver to Toronto, Air Canada sent other flight’s baggage to us and delayed many this flight passengers baggage. Their customer service is terrible, misleading wrong information to passengers, taking weather condition as excuse. If you don’t want to waste your time or have bad mood, never try Air Canada.

✅ Trip Verified | Terrible! Take any other airline. I fly anywhere between 8-12 time’s per year, and when I fly Air Canada I consistently regret booking my flight with their airline. Firstly, their email and real-time updating on multiple of my flights has been inefficient. Our return flight was delayed by 2 hours and they sent an email to update on this information an hour before the flight departure. By this time we are already in line to go through security. We discovered that the cause for delay was because the flight crew had a mandatory rest time of 8hrs (and their previous flight had been late the night before) this means that the information on the flight delay had been known by Air Canada for at least 8 hours prior to the scheduled flight and they informed passengers only one hour before flight departure. In addition, our first flight to our vacation destination was also delayed and we received no updates on this until siting at the gate wondering why our flight hadn’t started boarding yet. To make matters worse, they did not prove to meet their revised departure time. We actually took off even later than the revised departure time. In both circumstances the email to update was not sent at a time that would allow us to make other plans to accommodate their lack of integrity. Secondly, I was not happy with the service on the aircraft. The stewardesses seem to have a lack of communication between their fellow employees. As they collected garbage I handed the stewardess a disposable coffee cup that had been used as a make shift garbage bin (full of banana peel and other garbage) she took the cup from me, then instead of throwing it away she proceeded to hand the cup back to me and said I will come back for liquids, and turned before I could explain there was no liquid in the cup. I felt uncomfortable because I was in the middle seat and this whole scenario happened while passing garbage back and forth in front of the passenger next to me (a stranger). To add further frustration, the stewardess did not return to take the garbage. When a different stuardess passed by I asked her to please take my garbage she responded in a rude tone “we already collected garbage”, I explained that the previous stewardess said she would return and had not, her reply was “I’ll come back then” She did end up coming back for the garbage, greeting me with “your garbage?” And then aggressively snatched the cup from my hand and stormed away. I felt humiliated and disrespected. This disappointing service has been consistent on multiple Air Canada flights, so often that I have come to expect this kind of service when I fly Air Canada. I have finally learned that flying Air Canada is not worth the frustration, confusion, and disrespect I encounter and will no longer consider flying with Air Canada in the future. I believe that there are much more details and events that Air Canada should be aware of if they are serious about improving their service.

✅ Trip Verified | Air Canada is really two airlines, a domestic one and an international one. On their international flights, they offer good value and service. The aircraft are new and well maintained and the service is very good. Notably, they have improved their food offerings over the past few years. The flight left HKG pretty much on time and I made my connection to Calgary. Inflight entertainment leaves something to be desired. The premium economy cabin is small, only three rows, and quite comfortable. Only one problem on the flight. We were not advised that passengers with connecting flights should claim their luggage. I recently flew through YVR from Paris and the bags went through to Calgary. However, there is a different policy with respect to flights from Asia, luggage is not automatically sent on to the final destination. It has been over a year since my last flight to Asia and so I had forgotten about this. It would have been helpful if a simple announcement had been made by the crew.

✅ Trip Verified | Brisbane to Vancouver. Great aircraft for long-haul flights. Everything went seamlessly from check in to boarding, right through to in -flight service. I'm not a small person; however, had plenty of room . The seats were quite comfortable throughout the long flight. The service stands out. The service was incredibly efficient and friendly without being obtrusive. The food and drinks were pretty good and plentiful. The cabin crew provided water on a regular basis throughout the flight. The only suggestion I have is there is a lot of plastic in service and therefore a lot of wastage . The entertainment system is responsive but limited as to choices.

✅ Trip Verified | I have taken AC527 between Boston and Toronto many times. The boarding area is very cramped especially between 5 and 8PM where four flights arrive and depart. The choice of food is from a single vendor namely Cosi and there is nothing to write home about. With Terminal B under renovation - there is nothing much outside either. Having said that I am however very happy with the performance of both the ground staff, inflight entertainment and the inflight crew. The ground staff are helpful, friendly and efficient. They keep a cool demeanor in this pressure cooker like environment - believe me when I say it gets hot in here. The flight was on time even though it was predicted to be delayed and the journey was painless. After a busy week of work this little trip of two hours was made painless by the effort of the professionals at Air Canada.

Not Verified | Complete waste of time and money. My Husband and I planned a surprise getaway for our son for his birthday. Due to weather our departing flight was cancelled (understandably). The customer service from that point on was by far the worst experience we have witnessed. We were told that our flights would be rescheduled within an hour and they would notify us by email. The email link they sent was vague and we ended up calling and being left on hold for over an hour. when we finally reached an agent they advised that we could be re booked within 7 days! As we had car, hotel and attractions pre paid we requested an insurance claim but were told we had to deal with another department for this item. Eventually we were re booked the following morning but were flown out on 2 separate flights. My wife and son were flown to catch a connecting flight to our final destination while I was left on standby with a strong possibility of catching an afternoon flight. In total our 3 hr flights originally booked turned out to be a total of 30 hrs in travel time. While re booking I suggested other flights with air canada that were still posted as available on their website but they refused to allow us on these flights as they were a premium flight and not covered in their rebooking policy. All in all we missed our car rental (another long story) accrued extra hotel costs, additional car rental fees, and pretty much destroyed our holiday plans. To top everything off they lost our luggage on our return trip which thankfully arrived 2 days after we got home. To be clear, I dont blame the employees of this company as they are simply following the airlines rules. I blame a very poor business plan and management structure that is obviously designed to capitalize on any change of plan. We have had to submit a claim to our third party insurance company as neither the booking agency or air Canada's "insurance" will cover any of our additional costs.

✅ Trip Verified | Seattle to Taipei via Vancouver, one flight canceled until the next day. The rest of the flights with 1-3 hours delay. One flight attendant on the way from YVR to TPE on 02/03/2019 was great. She tried to help us with the infant and make a row of seats for us.