Air Canada

✅ Trip Verified | Halifax to Kingston via Toronto/Ottowa. Connecting flight arriving in Kingston at 2pm cancelled due to plane mechanics and rescheduled for next day (stranded in Toronto). Flight out of Kingston cancelled twice. Had to rent a car and drive 2 hours to final destination on both legs of trip. Air Canada does not have a number to call for refunds or credits and accepts emails only.

✅ Trip Verified | Ottawa to Toronto, delayed by 1 hour. Worst airline ever. Not only are there delays, there is no information to passengers and the organization is awful with a lack of any friendliness. I will never be flying air Canada again this was the worst and most stressful experience.

✅ Trip Verified | Edmonton to Toronto. This new plane looks all sparkly but it is tight quarters and by far the least leg room and aisle room of any plane I’ve flown. There is barely room to drop the tray to set down a drink. My husband is 6’4” and was curled up like a pretzel. The poor woman beside us was a little larger and couldn’t get in and out of the seat without twisting her body out into the aisle. The bathrooms were too small for some passengers. Staff at the check in counter at the gate were cold and unobliging. It wouldn’t hurt one of you to actually smile at a customer. Our steward was great. That’s the only positive about the flight. At the end they didn’t wait until passengers had disembarked before opening the back doors to service the plane in sub-zero weather. We could see our breathe and were last off the plane. Thank god the flight was on time. That’s the only saving grace.

✅ Trip Verified | Toronto to London. The most considerate and well organized airline I have ever flown. Canadian kindness with an aesthetic beauty of the lounge. This was coupled with transport to the connecting gate for business class. .Food, staffing, lounge were above Emirates and the crowded Lufthansa lounge.

✅ Trip Verified | I got my Air Canada boarding pass from Toronto to Atlanta and then with Qatar Airways to Doha to Mashad and gave my baggage to Air Canada. After I passed the passport check and went to the last gate half an hour to my flight was noticed by email that my flight was cancelled.I called Pearson information and was told to go to Customer Service desk. I stood in the line for approximately 3.5 hours!! and expecting help to find a way to be in Mashad before Friday. At the counter one lady tried to find other flights to Mashad before Friday but she could not. I was to find a way between cancellation and getting there later than Friday for my father in law funeral).I called my agency and they told me if they send you by another airline to Montreal which flights at 8pm you can get to Mashad. I talked to the lady and was told that it should be Air Canada airline. I cancelled my flights with a broken heart and dissatisfied of this customer service. I missed the funeral. Do not forgive Air Canada for this behavior.

✅ Trip Verified | Terrible experience flying with Air Canada! We arrived at the airport, having checked in online. We went to the check in counter to drop off our luggage and our get tags for our one-year old's stroller. The girl at the check-in counter was in training and was kind of lost, couldn't find our booking. She finally figured it out and was printing our boarding passes, when her supervisor showed up. He was extremely rude, combative and arrogant. He took our passports, saying he had to check our visas, and disappeared for about one hour, while we were standing with our baby and wondering if we would even make it to the gate. He then came back and just gave us our passports, no explanation, no apology. We asked him to print our boarding passes, and he just walked away! We called him again as he was walking away, he came back, and said, "that's it, I'm getting you off this flight!" We explained to him that this is not acceptable, and we would complain. He finally caved in, but what a terrible experience. We couldn't believe this was actually happening. If this guy is a "supervisor" at Air Canada, that says a lot about the company itself. And it's such a shame they carry our country's name. There's nothing Canadian about Air Canada, not anymore.

✅ Trip Verified | My flight was from Calgary to Nanaimo via Vancouver. Halfway to the Calgary airport my second flight was cancelled. After a 1.25 hour call wait, my flight was rescheduled. I was told they would not pay a hotel even though I have nobody to stay with in Vancouver. I get not paying for a hotel at the beginning of a trip, but halfway through? This is the last time. Absolutely ridiculous.

Not Verified | It was great, the aircraft's in perfect condition, clean and organized, with decent legroom, with new movies and updated software. The in-flight service was really good, respectful and kind flight attendants, willing to speak Portuguese, English or French. Definitely one of my favourite airlines. Thank you Air Canada.

✅ Trip Verified | Toronto to Los Angeles. Their customer service is outrageous and treatment of paying customers is appalling. They have no regard for anyone’s time and they think it’s ok to withhold information from flyers. Some planes are extremely old and have broken internal features (air conditioning, tv screens) and economy in the new planes is almost intolerable. The seats are tiny and the service is terrible.

Not Verified | This airline sets a new low for customer service. We were to board a connecting flight from Newark to Ottawa around 8:30 am. Upon boarding our first flight at 11 pm the evening before, we were told our comnecting flight had been cancelled. However, no one could tell us why. The new flight was scheduled for after 2 pm. Having arrived at 5 am I now sit in the Newark airport for around 9 hours waiting for my plane. Crazy me I choose air travel as it is quicker than driving. Not so with Air Canada. Plus not even an email to update me on the change. Maybe they need to consult the long island medium to first see why it was cancelled since no one from their company seems to know or care. My advice is run don’t walk from this airline.