Air Canada

Not Verified | My family and I had arrived late and we were frantically scrambling for a flight to Hawaii, because we had pre-paid for our hotels and activities. WestJet and other airlines were less than helpful, but Ivy with Air Canada accommodated us well, despite the fact that our original flight wasn’t with their airline.

✅ Trip Verified | I had to cancel a flight worth $550 from Halifax to Toronto, I cancelled the flight after 3 days of booking it, and 3 months before the booked flight. I got a voucher. When I called to use this voucher on another flight I had to call and wait 45 minutes to get help. Then, when they applied the "voucher" to my flight (which originally without the voucher was $250), it ended up costing me more to use the voucher (the cost after applying the voucher was $300. How is this possible? I paid $550 for a flight and now its costing me more money to use my voucher! I decided not to use my voucher and booked with another airline, hoping I would need to fly again soon and could try to use my voucher again. Tried to book a flight and use the voucher again, and supposedly it "expired" even though it hasn't been a year since that original cancelled flight.

✅ Trip Verified | Calgary to Dallas via Vancouver. I need to say how incredible Haroon at the air Canada desk was. A pragmatic problem solver and a compassionate heart. Thank you for all your help.

✅ Trip Verified | Winnipeg to Toronto. Air Canada is the standard in Canada for reliable service. I purchased a Basic Economy ticket but purchased a preferred seat in the front rows of Economy. The only downside of this is that you remain in boarding Zone 6, meaning there is less space for bags overhead. The flight from Winnipeg is standard, short taxi and typically a short taxi to the terminal in Toronto if landing on the North runways. Overall the staff onboard are friendly, however they only come around 1 or 2 times so use that call button. Overall, compared to a lot of US airlines, can’t complain to much about AC.

✅ Trip Verified | I flew with my wife and my 4 months old daughter to Vancouver. First of all, they couldn't find a seat for my daughter so gave her a separate seat. We paid more money for seat selection and obviously that was not saved in the system. It took them an hour to sort the seat for my daughter. Then, when we got off the plane, my daughter's stroller was broken. They didn't even say sorry and gave me a card with some numbers to call. I called them and reported stroller damage, and now they are asking me to go fix the stroller and send them a bill.

✅ Trip Verified | New York City to Toronto. Number of flights traveled with AC: 30+. Air Canada is a terrible airline. Don’t get me wrong, there are worse out there but AC isn’t much better. The long haul international flights are slightly better. In general, many of staff are rude (unionized) and unprofessional. The Westjet staff are generally much better. They at least try to joke around or look like they don’t despise their jobs.

✅ Trip Verified | Los Angeles to Montreal. Our flight to Montreal was cancelled today. We went to the counter to get on another flight, and they told all passengers that they would get on tomorrow’s non-stop flight at the same time. We went to an agent and she told us we were on that flight. She took our passports and entered all of our information. When we didn’t get a check-in e-mail, I was concerned. We went online and saw that we had in fact not been put on that flight. I called and they said they had no record of the agent doing this. They said all that have left is a connecting flight through Toronto, overnight tomorrow. This is extremely unprofessional and not right. We paid for a direct flight leaving in the morning and we’re guaranteed to have the same flight the following day. The refused to pay for hotel accommodations and meals. We are out a lot of extra money, and we’re on a cheaper flight home than we paid for. We will not be flying with this airline again.

✅ Trip Verified | Halifax to Ottawa. My main reason for the review is the great experience I had checking into my Air Canada flight from Halifax to Ottawa on March 8th, 2019. The Customer Service Rep Alan made the check in process very smooth. He was a great help and very pleasant, thank you Alan

✅ Trip Verified | Toronto to London. In the past 6 months, I've had 12 flights with different airlines and fail Air Canada has had a delay on 4 out of the 12. The cost of their flight is high, seats are uncomfortable and if you have a tight connection, the probably of missing your connection is high. The loyalty program (Aeroplan at this point) is an absolute joke.

✅ Trip Verified | Delhi to Toronto. With a seat pitch of 31 inches this plane is not suitable for long flights. Seats are uncomfortable due to width and minimal recline. Flight was delay many times. Service was average what equipment was not suitable for long journey.