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SriLankan Airlines Passenger Reviews and SriLankan Airlines Customer Trip Reports



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SriLankan Airlines Customer review :  28 July 2014 by C Perera    (Netherlands)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

UL 554, FRA to CMB on June 25th and return UL 553, CMB to FRA on June 29th. A very friendly and welcoming crew. The in-flight Serendib magazine provided a great read as always. Comfortable seating, although lack of AVOD was rather frustrating for a 10 hour flight. Food was decent and the constant beverage service was comforting and appropriately necessary.



SriLankan Airlines Customer review :  18 July 2014 by Trevor King    (New Zealand)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

On Saturday 5 July 2014 we flew UL582 from Rome to Colombo in Business class. On Sunday 6 July we flew UL882 from Colombo to Bangkok. Both flights departed and arrived on schedule. Cabin crew were excellent. We look forward to having our OneWorld Air miles credited to our designated frequent flyer programme.



SriLankan Airlines Customer review :  7 July 2014 by Larry McElroy    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My son and I flew Sri Lanka Airlines a few weeks ago from Rome to Colombo and then on to Bangkok with a 2 hour connection in CMB. The flight went well. The aircraft appeared to be fairly new and clean with a great crew. On approach to CMB, a go around was necessary due to an aircraft's failure to clear the runway prior to our landing. The captain was quick to let the passengers know all was routine and we would be on the ground in a few minutes. The second leg into BKK was also good. All was on time and uneventful. The crews were courteous and professional. We would fly Sri Lanka Airlines again in a heartbeat.



SriLankan Airlines Customer review :  4 July 2014 by Allan Cousins    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

May 2014 we two middle aged Australian couples travelled Singapore to Paris and return five weeks later in June 2014, Rome to Singapore. Both flights business class and via Colombo as a transit. SriLankan airlines would equal other business class airlines, especially Australian business class operatives. The staff were happy to attend to anything and actually looked happy to be doing their job. Aircraft clean and check-in staff that don't consider you an inconvenience. My phone call to Singapore reservations were promptly returned. As a well travelled semi retired couple we would recommend and travel again with SriLankan Airlines if they coincide with our destinations.



SriLankan Airlines Customer review :  2 July 2014 by Mahabalappa Chandrashekar    (India)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I travelled from Bangalore to Paris via Colombo on 27th May 2014 and travelled back on 18th June 2014 with a short transit stay in Colombo on 19th June. The air travel was excellent, though long and the staff were very friendly and courteous. The short transit stay arrangement at the beach hotel provided by you was also very good. Keep it up.



SriLankan Airlines Customer review :  13 June 2014 by P Elliott    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We travelled business class from Singapore to Rome via Colombo on May 28th. The prices charged in business are a fraction of the competition airlines. The airport lounge used by Sri Lankan in Changi airport is the DNATA lounge. It is quite good. Showers and plenty of food and drinks. The flight left on time. The seats were comfortable and plenty of food and drink was offered for the afternoon flight. We arrived in Sri Lanka late in the afternoon and had booked the transit hotel service. That worked easily. You go to the transfer desk and they issue you with a form. Then through immigration and to stopover desk. You are issued with another form and taken to a bus with the other transfer customers. The Kuala Lumpur flight arrives at the same time, and Europe flights don't depart till after midnight, so there was a bus load of us. We were taken to the Airport Garden hotel. Immigration was quick and then we went into the Serendib Lounge to wait for the Rome flight. That is the newly remodelled airport lounge. It has good bathrooms and also a snoozer lounge area where you can recline. Plenty of food and drink if you want it. The flight left on time and we got the fully flat bed seats! Wonderful. That meant we could sleep all the way when we weren't eating. I have to mention, you are offered huge amounts of food and drink in Sri Lankan business. The staff are really kind and attentive. Next morning we were in Rome! Fresh and relaxed.



SriLankan Airlines Customer review :  11 June 2014 by Teo Jao Rui    (Singapore)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

As a frequent flyer, I would expect the entertainment system to be good but SriLankan Airlines entertainment system is very lousy. All other airlines let you choose your movies and play it but SriLankan Airlines don't let you do that and all movies start at the same time. The cabin crew were rude and unhelpful. I was traveling from Colombo to Doha which is 4 hours and they only showed around 2 movies on all channels. I would not recommend.



SriLankan Airlines Customer review :  3 June 2014 by A Fernando    (Sri Lanka)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Really great and friendly service from the cabin crew. Good food (compared to other airlines) and very polite flight attendants. The flight got delayed 5 hours due to a bad thunderstorm at the Delhi airport and the flight had to land at Jaipur airport. However there were some angry passengers causing a hard time for the crew and other passengers. The cabin crew handled the situation in a very friendly manner.



SriLankan Airlines Customer review :  27 May 2014 by Umesh Srinivasan    (Qatar)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CMB-DOH flight on 26 May 2014 was one of the worst travel experiences. After flying for over an hour the passengers were informed there was a problem in the water retention system and the aircraft was getting back to base. By the time the flight landed, half the passengers had been served food and unfortunate few like me had to eat what was served sans any beverages (hostess informed no beverages would be served once grounded). The problem took more time to be rectified than expected and passengers were let out for an hour with a bottle of mineral water each. The same person kept on apologizing over the PAS for what had transpired but his crew seemed annoyed and took it upon the poor passengers as if it was all our fault. Being the national carrier, a little bit of courtesy could have been the order of the day to the people bringing in a lot of foreign revenue.



SriLankan Airlines Customer review :  26 May 2014 by C Perera    (Switzerland)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Efficient connection between Bangalore and Colombo. Smooth flight, simple service, decent meal and a variety of reading material sufficed as inflight entertainment on this short route.



SriLankan Airlines Customer review :  26 May 2014 by E Albasini    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I travelled LHR-CMB and then on to Male. I found the flights very good, staff service was excellent on all flights. I returned to the UK on 1th9 May and could not fault this airline. I will certainly travel with SriLankan again and they serve the best cup of tea of all airlines!



SriLankan Airlines Customer review :  18 May 2014 by N Chandrasekara    (India)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

From Chennai to Heathrow, flights were on time. The service was quite good, cabin crew attended very well. Vegetarian food was good. The only item lacking was a good entertainment. Otherwise the trip was very good.



SriLankan Airlines Customer review :  13 May 2014 by V Wright    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew London-Colombo, March. Okay on out trip but cabin crew more interested in resting behind their little curtain than looking after passengers. No water/juice offered during flight. Slightly stroppy if asked for any. Poor trip back (Colombo/London). Scruffy old aircraft with broken seats. Every seat taken. Cabin crew had attitude problems towards passengers and disappeared behind their curtain. Annoyed if disturbed. Water/juice which wasn't offered. Although menu given most dishes were not available so you had no choice if you were hungry. Crew obviously had no idea how to serve alcohol as was given 3/4 glass full of gin and virtually no tonic. This might sound good but not on 12 hr. flight! Toilets dirty. This is a hit or miss airline - sometimes okay, sometimes unacceptable. Cabin crew should be reminded of why they are employed.



SriLankan Airlines Customer review :  13 May 2014 by Guendalina Rossi    (Italy)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

UL882, Colombo - Bangkok, Seats 59E and 59D –We've been assigned unwanted seats by their on-line check in system: (not reclinable, no room for a person that is taller than 1.70m, tables built into the seats arm etc.). System would not allow changes and surely didn't take in to account our next long haul flight with the same airline. We asked for this change at the counter in Rome but they had issues as well with their own portal and could not do much besides promising the transfer desk in Colombo would change our seats. Ground personnel kept on bouncing us between transfer desk and gate, shifting responsibility. The Manager in charge showed up during boarding, 30 minutes before take-off. Problem was not solved and when I wanted to express a formal complaint I was given a piece of paper for printers and a complaint box was indicated to me. Useless to say that I never got a reply to such paper nor to the 4 emails I sent during the following weeks.



SriLankan Airlines Customer review :  12 May 2014 by PraveenKumar Prem    (India)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

10 May 2014, LHR-CMB-MAA. LHR-CMB, A330 in economy. Good food, plenty of choice of drinks, attentive and friendly cabin crew during the long haul-very responsive. Perfect landing. CMB-MAA, A320. Auto upgraded to Business, seats very comfortable. Food very good with courteous cabin crew. The trip was value for money and would definitely recommend. SriLankan are excellent when it comes to passengers with infants, they have dedicated cabin crew to take care of passengers with infants to make their flight a pleasant experience.



SriLankan Airlines Customer review :  8 May 2014 by A Crowley    (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew from Colombo to Kuala Lumpur. The cabin crew seemed up-tight, they had little interaction with passengers and were in a hurry to quickly get the job done and disappear. They collected the blankets approximately 1 hr before landing and left us in the cold.



SriLankan Airlines Customer review :  7 May 2014 by Mark Perera    (Hong Kong)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Hong Kong to Colombo, I have flown with them before but found the plane slightly older this time and seats a little cramped. Fortunately no one was sitting next to me and I was able to stretch a bit, otherwise it would have been uncomfortable. Flight to Colombo had an ancient entertainment system but the return was on a more modern plane one with a touch screen display. Food was good and staff were typically SriLankan in that they were always smiling, extremely polite and helpful. Overall excellent service for the price. Check in at the airport can be a little slow. Would definitely recommend them in the future.



SriLankan Airlines Customer review :  4 May 2014 by Patell Rishad    (India)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Mumbai to Colombo return on SriLankan. Check in at Mumbai was easy. Flight to Colombo was alright with very uninterested crew who we barely saw. They did little to provide any service. Check in for the return flight at Colombo was a nightmare. One queue open for what looked like many flights. We moved to the web check in queue when it opened and that was slightly better. Service on this sector was better and the staff seemed a little more responsive. Food very okay. No inflight entertainment whatsoever.



SriLankan Airlines Customer review :  4 May 2014 by M Fewster    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled KL to Colombo on first leg to Rome on A321. A bit bumpy, to be expected in the tropics at this time. Cabin staff very professional and friendly. Reclining business class seat and space fine for a shortish flight. Everything in good condition, at least in Business Class. Excellent food. Devilled fish moist and fresh. Adequate choice of wines/spirits. Hand held entertainment system poor with less than satisfactory vision quality, but not really an issue for the shortish flight. Cheers for Kindles. For the low price, very satisfactory.



SriLankan Airlines Customer review :  20 April 2014 by L Abenchiker    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Having read reviews about this airline (especially economy, which we would be flying) I was concerned with absolutely no reason. The check in process was quick and easy, when we got on the plane we were greeted by beautiful smiles from the cabin crew. The seats did lack leg room for such a long flight, but that is my only gripe. My daughter and I had trouble with the audio which was quickly sorted once we'd pointed out the problem, we were told we could change seat if they weren't able to fix it; there was a good choice of films to watch. The food was lovely on the outward trip, not so good on the way back. The service was very good, the cabin crew came round with water between meals, and quickly brought anything else requested, always with a smile.



SriLankan Airlines Customer review :  14 April 2014 by Michael Schade    (UAE)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Dubai - Colombo - Singapore - Colombo - Abu Dhabi. All flights on time with the usual warm service. Great down to earth food and drinks. Most flights had the lie-flat beds which was very comfortable. The only downside was the poor hotel provided during my long layover on the way back to AUH.



SriLankan Airlines Customer review :  14 April 2014 by S Nagoor    (UAE)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew the CMB-DXB sector and must say that it was equally good as my outbound flight. Service from Check-in to destination was very good. Food was of very high quality. Must say legroom on board UL A321's still in QR interiors were very generous.



SriLankan Airlines Customer review :  7 April 2014 by Frances George    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew business class in February 2013 to Colombo and thoroughly enjoyed the journey. On the way home the aircraft used was not refurbished - we were told by the crew it was the 23rd plane in the fleet. So for 11.5 hours - no fully reclining beds, video screen disappeared once the passenger in front pulled back their seat, scruffy all round and decrepit toilets. We complained on our return and were dismissed as it being just one of those operational problems. We did not use SL again on our return this year.



SriLankan Airlines Customer review :  4 April 2014 by M Grigson    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew on UL504 from Heathrow to Colombo recently - after reading some of the reviews I was somewhat concerned but the flight was on time and boarding was orderly. Passengers were allowed oversize bags in the cabin which made it difficult to find room in the overhead bins. Cabin crew were attentive and brought water round between meals. Meals were tasty and the tea served was the best I have been served on a flight. The only downside was the very hard seat. Return flight was fine - different version of the A330 with more comfortable seats.



SriLankan Airlines Customer review :  31 March 2014 by S Nagoor    (UAE)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Dubai to Colombo recently, boarding in Dubai was quick, flight on time, crew very friendly and courteous, food was good too. However there wasn't any personal IFE plus the family seated behind us were a nuisance, this sort of dis-comforted our journey. Other than that, had a very good time flying with SriLankan.



SriLankan Airlines Customer review :  27 March 2014 by Carl Borges    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We upgraded to Business for the outbound LHR-CMB, the service was good and the seating good. The one issue I had was that no landing/immigration cards were handed out so when we landed we had to go off and fill one in, it should have been done on board! The return CMB-LHR was economy. The difference was very marked. The food was dismal and cold, even duty free was poor, only had one of the things we wanted and that was broken when we checked it. Cabin crew were polite but not overly sharp. If they were giving out drinks and were distracted they often forgot to come back to those they had missed.



SriLankan Airlines Customer review :  27 March 2014 by Charanjit Malli    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew last month on a flight From Kuala Lumpur to Colombo. The service onboard was fantastic, meals were very good and inflight movie range was a big selection, travelled on the A320 was well impressed with the leg room as I am 6'3.



SriLankan Airlines Customer review :  13 March 2014 by K Andrzejewski    (Poland)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Our flight was from Colombo to London Heathrow on 10/3/2014. Check in: terribly incompetent staff member, very slow, given different seats than promised. Connection flight in London was very bad, over 12 hours of waiting and SriLankan Airlines didn't provide anything: no meal voucher, no lounge to sit in, not mentioning a hotel. However, the food was good, the entertainment was good, they had good quality touch screens, the plane was on time.



SriLankan Airlines Customer review :  10 March 2014 by John Bentley    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled UL504, 23 Feb 2014. Very attentive staff from check-in to destination. Flight had the new business class seats, very comfortable.



SriLankan Airlines Customer review :  10 March 2014 by D Fynn    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled the short distance from Colombo to Mattala and back. The aircraft (an A320) was clean and punctual on both occasions and the on-flight staff were friendly and attentive. However I had previously received 7 emails in the previous two weeks amending either our flight time or the flight number. Because of this check-in at Colombo was a total farce. I am not sure if it is systems, training or both that are the problem, but the impression given if of total incompetence.



SriLankan Airlines Customer review :  25 February 2014 by C Harrington    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Awful flight from Colombo to London Heathrow on 23 February. Uncomfortable seats, smallest leg room space I have experienced on any aircraft let alone a 11.5 hour flight. Food choices dreadful and the laziest staff I have come across. Served 2 meals but there was no offer of any additional drink or indeed any interaction with the passengers whatsoever, my seat was immediately behind the crew area and the crew spent the entire flight, chatting together and flicking through magazines. Needed to be told by passengers that there was no toilet paper or hand towels available, We asked for a white wine with our meal, were served, red, asked for coffee and tea was poured, I had finished eating my meal before my partner even received his. All in all, an appalling experience. The crew collected the headphones from the passengers 45 minutes before landing and each then spent around 15 minutes in the toilet preparing themselves for landing. Never again.



SriLankan Airlines Customer review :  24 February 2014 by S Holmes    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled with family of 5 on return journey from London to Colombo during half term. Checked in seats on-line in the middle of the front section of economy to try and get some sleep on the night flight a week in advance. When we arrived at Heathrow we were given 5 seats in the back two rows of the back of economy - toilets on both sides, a light on all night and constant footfall. Worst seats on the plane! When we complained at the check-in desk, we were told by embarrassed staff that head office in Colombo had decided that day to give a group priority and move people who had already checked in to other seats. Outrageous! As it happens, it was a newly kitted out plane with decent entertainment, and the staff really looked after us as they knew we were cross, so not as bad as it could have been, but cannot believe that they could just decide to move you after checking into seats. The flight back was an older kitted out plane with poor entertainment and very uncomfortable seats. The sound did not work on my seat, so no films for the 11 hour flight. Given to understand that loads of them don't work and they don't have the spare parts to fix them.



SriLankan Airlines Customer review :  20 February 2014 by Azhar Abdul Wahab    (Malaysia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight UL0315, KUL-CMB, 7th Jan 2014, and UL0263, CMB-DMM same date. Return flights on 28th Jan 2014 on UL 0264 and UL0314. Relatively good airline but not punctual. Horrible IFE, and slightly lazy crew. Website also needs upgrading. Only redemption is the price, far cheaper than other airlines, which could be the reason for the popularity.



SriLankan Airlines Customer review :  18 February 2014 by McDonald Kenneth    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew A330 from Bangkok to London. 2 flights, same type of plane. One of the cheapest choices. First off the Pro's: The service is excellent and the staff friendly and helpful. It felt like any request could be met and I saw myself and other passengers receive such. The food was good, but not as good as I hoped. Don't sit in the middle of the plane as your choice from the menu will have run out. Cons: Plane seemed clean, but a little old and the seat was uncomfortable. There are boxes underneath the window seats and some inner seats so stretching your legs was impossible. The entertainment system is awful for today's age, presenting around a small choice 5 Hollywood movies plus some foreign ones and TV, but you cannot pause them or restart. So choose one film at the start and that's it. 2 of the screens I looked at didn't work and a 3rd had bad audio. On a whole It was not as enjoyable a flight as it should have been, but there is potential. For the money I guess it was ok.



SriLankan Airlines Customer review :  17 February 2014 by P Browne    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Paris to Colombo and return. Plane was a bit shabby on the way out but everything worked and the seat was comfortable. Food and drink were very good and service was excellent. IFE was awful Paris to Colombo although on the return journey the list of films had changed and the programmes available were much better. The headphones provided are truly awful. No amenity packs provided on Colombo to Paris as the airline had run out of stocks. For the price paid a very good product and well worth the money.



SriLankan Airlines Customer review :  10 February 2014 by Daniyal Siddiqui    (Pakistan)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Karachi to Colombo, the A320 KHI-CMB was brand new. Spectacular plane, great service and excellent staff. The flight from CMB-Kuala Lumpur was not very good. It was an A340 and the seats were very uncomfortable, the staff were good, but that's just about the only thing that was good. The food was fair. The staff did offer coffee, tea and drinks throughout the flight. The Entertainment was fair.



SriLankan Airlines Customer review :  10 February 2014 by Paul Kingsley    (Saudi Arabia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have been travelling with Sri Lankan Airlines since 1987, from Dharan to Colombo. I travel twice a year and always prefer to travel with Sri Lankan Airline. Last time I travelled to Colombo from Dammam on 16th January 2014 and return to Dammam on 6th February. On 6th flight to Dammam was a new experience. Cabin crew were friendly smiling and lot of energy. Even checking counter staff were very polite and helpful. Keep up good work Sri Lankan Airlines.



SriLankan Airlines Customer review :  4 February 2014 by J Arturas    (Netherlands)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-CMB in economy class. Old plane, seats are ok for 3-4 hours flight but would be dreadful to it in for a long haul flight. Food looked very bad, I did not touch it. Cabin crew were friendly. The only reason to choose this company is that they have flights in normal hours, somehow most of the airlines flying during night to Colombo.



SriLankan Airlines Customer review :  30 January 2014 by P Haines    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled in January 2014 from London to Colombo and return. Delayed flight by 1 hour 40 minutes outbound but departed on time on return. All staff on both flights were friendly and helpful. The choice of food was fine - 3 choices of main course and the use of real metal cutlery. Drinks were plentiful and when I asked for a glass of wine and a rum and coke, I was served both without complaint or any negative indicators. Not all the seats were of uniform colour, some were green and others brown but that is a covering, the seats my wife and I sat on were comfortable and plenty of leg room. Sufficient entertainment to keep me entertained though not as recent in the line of films than other carriers. This was my first experience of SriLankan Airlines and having read the reviews prior to flying I was a little sceptical, but I was pleasantly surprised and will use SriLankan again.



SriLankan Airlines Customer review :  28 January 2014 by V Felix    (UAE)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Dubai to Colombo (UL226) on 19 December 2013 and Colombo to Bangkok (UL882) on 20 December. I returned to Colombo (UL887) on 31 December and on to Dubai (UL225) on 1 January 2014. I had 4 flights with them last month, two of which were delayed. The airplane toilets were very dirty right from take-off. The food also unpalatable. The staff begin with big smiles but these disappear very fast especially if you voice a comment or question they don't like. They are highly unprofessional and very quick to display irritation with passengers. The entertainment service malfunctioned so much it is better to forget about it. Even when it worked, in 3 of my 4 flights, my TV or earphones didn't work. Very cramped seats, flimsy blankets which the staff takes back 40 minutes before landing in an aggressive way on all my flights. The tickets were cheaper than other airlines but next time I will pay more to use a different airline. I frequently use budget airlines so am used to lower quality but Sri Lanka Airlines hit new lows for me.



SriLankan Airlines Customer review :  23 January 2014 by H Kariyawasam    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CMB-Rome. Silk route check-in a delight and fast track to the Serendib Lounge. Busy but nice views of apron and excess of food and beverages with waiters in white jackets. Boarding a bit chaotic but as usual a warm and smiling greeting onto aircraft by cabin crew. Addressed by name and welcomed on-board again by crew at my seat. Quality amenity kit with extensive menu placed next to me with my melon juice. Superb personal service, everything anticipated by crew and better than first class on many high tier airlines. Night flight so I did not bother with IFE but I think this needs improvement. Breakfast was 5 course luxury, again served with style and charm by crew who I feel sell this airline. Flights on time. I am sold as booking next flight to CMB in J class. It is an outstanding product for the price paid.



SriLankan Airlines Customer review :  16 January 2014 by B Bamkin    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

You'll see earlier a post from me from SIN to CDG via CMB. My return flight from Paris to CMB was quite different. We had an old seat A330 (creole recliner style) which disappointed me. The seats are pretty bad, but for the price, one cannot complain and its pot luck whether you get the new or old version at this stage. The IFE is continuous loop, so bring an iPad full of stuff to watch as the UL offering is terrible (and I'm being polite). However, the food and service from CDG was markedly different. The cabin crew were on the ball and were polite, prompt helpful and caring. The food quality was excellent, even though I ate very little due to the timing (desert was a let down as the advertised offering and what came were strangely different). My partner and a friend all ate more and enjoyed theirs as well as the flowing wines including Australian quality wines. Now if only the product and service was consistent, UL J class would be a force to reckon with. But then again, the price would skyrocket I'm sure. We'll be doing this again later this year, so clearly we're sold.



SriLankan Airlines Customer review :  14 January 2014 by Steve Russell    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Dec 2013 flight between Bangkok and Hambantota was cancelled, with only 3 days notice from Sri Lankan Airlines. All future flights between these cities also cancelled. No explanation given. My family were re-booked onto a flight between Bangkok and Colombo 15 hours after the intended departure time, requiring an overnight stay in Colombo and then a 5.5 hour car drive the following morning to get my family to our Pre-booked accommodation in the South East of Sri Lanka, near Yala. We had 3 other flights pre-booked with Sri Lankan Airlines as part of our holiday (which was partly ruined by our forced itinerary changes). In summary our flight experience was as follows: Food and beverage seemed slightly better than many other airlines we've travelled with. Flight attendants were friendly, courteous and professional. In-flight entertainment may as well have been non-existent. I don't recall it being that bad 30 years ago. The age of the plane, it's seats, screens and entertainment consoles must be approximately 30 years old. Flight times were consistently changed by 10-20 minutes (early and late) without any notification. The staff at airports were grossly under-staffed and consequently appeared irritable, cranky, and unprofessional. We will never fly with them again.



SriLankan Airlines Customer review :  14 January 2014 by Nalliah    (Thailand)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Recently had return flights BKK-CMB. Our flights were at civilised hours, in the morning and afternoon. 2 weeks before departure I had an email to say that the flights had been changed - to late in the evening and the early hours of the morning - very inconvenient for us. Flight to CMB was on time, the plane was a bit old and the in- flight entertainment units were very dated and did not work properly. The food was poor. Return flight to BKK was a poor experience and Bandaranaike airport was dreadful. Arrived 3 hours before our flight at 1.30am. The airport was packed and chaotic. There was no system at the few and inefficient check in desks open, and passengers were very confused. No staff to help or guide people. We queued for 2 hours and checked in with 15 minutes to go before our flight left. No fast track system for people in a hurry and minimal information the very few announcements were too quiet and unintelligible. We managed to get on the plane, but it was then delayed for over an hour. It was the middle of the night and people were trying to sleep, but as soon as we were airborne the air hostesses went around waking people up to give them a drink and meal. The lights were not dimmed for sleeping. It was a very stressful and tiring experience. We will not fly with this airline again.



SriLankan Airlines Customer review :  13 January 2014 by D Sam    (Singapore)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew after several years from SIN-CMB return. A320 aircraft small but the cabin crew was good and attentive to passengers. This was a change from the last time I flew where the crew was very unprofessional and lazy. Food was ok and entertainment was generally fine.



SriLankan Airlines Customer review :  10 January 2014 by Mark Thomas    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew with my family SIN-CMB, 2 day stopover, then CMB-LHR just before Christmas and then FCO-CMB-SIN in January on the way home. All in business and A320 to/from SIN, A330 to LHR and A340 from FCO. Boarding on all flights orderly, interestingly business was boarded last to avoid economy crush but economy boarding appeared to be very smooth. Silk Route service at CMB was great, like first class on other airlines, dedicated check in entrance, all paperwork sorted out while waiting in a lounge then escorted through customs. Small service company lounge in SIN, nice enough lounge in CMB but no Singapore Airlines or Qatar equivalent, though food offering was good and nice view over the airport. All flights left on time, except FCO which was 30-40 minutes late due to customs debacle but time made up en route. Large short haul business class seats in grey leather on the short (3.5 hours) SIN flights. Very nice catering, tray based with 4 main choices. Functional on demand entertainment system with some good movies. Long haul flights both featured full flat beds in attractive terracotta colour leather, fine seats and good for sleeping. Two pillows and nice wool blanket supplied along with small but very nice Bulgari amenities bag. A330 entertainment system was loop based, some ok movies but mainly slept on this sector. A340 entertainment system was much more modern on demand system with good movie choice. Maybe they have not finished upgrading the A330 fleet with new entertainment systems. Catering on long haul flights out of Colombo and Rome was outstanding, full table cloth and china, metal cutlery, quality glassware. Served with pre meal drink and cashews, appetisers, mains, cheese and fruit, dessert, coffee/tea/liqueurs etc. 4 main choices, restaurant quality food, comparable to first on some other airlines I have travelled on. Wines were pleasant enough but not of the same standard as the cuisine but fine nevertheless. I don't think I have ever flown on an airline with so many hot towels being offered! Overall cabin service was amongst the best I have encountered, very professional but also very friendly and personal. The crew had a wide age range and were all charming and a credit to the airline. Pilot announcements were clear and informative. All aircraft cabins were clean and we'll maintained and fare prices were incredibly competitive. My first impression of flying on Sri Lankan was very good indeed.



SriLankan Airlines Customer review :  9 January 2014 by Hebestreit Carsten    (Germany)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My email to the airline regarding a seat request was never answered, my special meal request was not taken into account. Flight BKK to FRA via CMB was a disaster: have never seen such an old and run down aircraft (A330 dating from the early 90's), dirty seats, torn seat covers, non working entertainment facilities, dirty screens and windows, overhead lockers opened at take off. Cabin crew not trained, extremely unfriendly and unmotivated. Food was cold and inedible, only water available during night. Never again will I will with this airline.



SriLankan Airlines Customer review :  8 January 2014 by Darren Chertkow    (South Africa)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We upgraded to J class from Y class for a flight from Shanghai to Bangkok, a stopover point between Shanghai and Colombo. At the time of the upgrade, the call centre informed me that the plane was a new updated A340. After the upgrade was complete and the seat plan made available for J class, it became evident that it was in fact an old A340 with bucket seats rather than lie flats. Check-in took 45 minutes in the J Class counter with 2 people in front of us. and an empty business class. The Lounge at Shanghai Terminal 2 was mediocre and the lounge staff incompetent, not knowing where the flight was boarding or when we should be boarding. They actually made us almost miss our flight by taking us for an unnecessary drive along the tarmac. We eventually got back to the terminal building and found our way to the plane after running away from lounge staff. The flight itself was ok. The plane was old with uncomfortable seats. Once the person in front put his seat back, you were completely restricted and could not extend your seat fully. The seats were not great. The staff were very good and friendly and so was the food. All in all they did make up for the sub-standard equipment. The IFE was almost non existent. The airline has a long way to go.



SriLankan Airlines Customer review :  6 January 2014 by Erich Zimmermann    (Germany)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight back from Colombo to Frankfurt, 5th January 2014, we arrived at the airport 3 hours before departure. Check-in at all counters was very slow, We waited more than 1 hour and when it was out turn, we were told the flight was over booked and there were no seats for us! We got the information about 1 hour before departure. On our flight to Frankfurt there were 8 people on standby, and the flight to London and to Sydney was over booked. We finally got a plane at 2 am to London and arrived in Frankfurt the late afternoon instead of 5 am.



SriLankan Airlines Customer review :  6 January 2014 by C Nener    (Thailand)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK - CMB. Terrible experience before even checking in. They cancelled our flight two weeks before departure without even offering an apology, just a terse email. Had to ring customer service to get new e-tickets. They moved us onto a later flight and then when we got to the airport they told us they had over booked the flight and we would have to come back tomorrow. No discussions or compensation offered. After much complaining they finally admitted that there were a few seats left and let us check-in. Planes are old. Seats uncomfortable and my partners in-flight entertainment system didn't even work. Avoid.



SriLankan Airlines Customer review :  2 January 2014 by T Chigaros    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CMB-MLE, Business. Had bought two coach tickets and bid for a Business upgrade which was confirmed several days prior to departure. The CMB SriLankan Lounge is newly refurbished and had an amazing buffet. The older A340-300 had about 35 paxs and 6 of us in Business. The cabin is a little dated, but clean. A nice breakfast menu was handed out for this 1.5 hour flight to Male. Food was good, not exceptional. No inflight entertainment was available. Colombo is a great stopping point to spend a few nights before heading to Male. Arriving in the late morning allows for day arrival connections to the islands. Look forward to SriLankan becoming a member of OneWorld.



SriLankan Airlines Customer review :  2 January 2014 by Ahmed Alzuhairi    (UAE)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DXB-CMB-BKK, KUL-CMB-BKK. A real variety with the seats and IFE, but consistent in excellent service and food. DXB-CMB on A320. AVOD, but seats not comfortable. CMB-BKK on an A330 with AVOD and pod like sleeper seats. KUL-CMB on a A340, with cradle seats and no AVOD. CMB-DXB on an A330, new flat seats (more flat than other A330) but no AVOD. Online check in didn't work so took 15-20mins checking in each time. Only given Bvlgari amenity bag on DXB- CMB. Would fly again but plan for A330.



SriLankan Airlines Customer review :  23 December 2013 by B Bamkin    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Had an excellent Business class return flight COK-CMB-MCT on 29 November 2013. COK-CMB sector with a new A320 with Flew A320, SIN-CMB followed by an A330, CMB-CDG in business. A320 seats mildly comfy, but the A330 seats are excellent (being ex Emirates). IFE is limited on UL, but adequate enough. Amenity packs are basic, but I never get excited by them, so were OK by me. Food looks good on paper, but average in reality. Drinks are OK. Service is very patchy, the FA's try, but this is an airline from the third world and service reflects this. NB: no noise cancelling headsets (or sleeper suits/pyjamas) so if this is important to you, bring your own. If space on a budget is what you want, I think Sri Lankan will please. If you want to be blown away by service and luxury, pay the extra and fly with a legacy or middle eastern carrier.



SriLankan Airlines Customer review :  23 December 2013 by Thomas Behle    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew from Singapore via Colombo to Frankfurt in Business Class - this was my first B-Class flight - the flight was excellent, service and food exceptional and top value for money. I shall be back!



SriLankan Airlines Customer review :  2 December 2013 by Saranghadharan Damodaran    (India)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Had an excellent Business class return flight COK-CMB-MCT on 29 November 2013. COK-CMB sector with a new A320 with IFE and CMB-MCT an old A320 which has no IFE but provided an IPad. Seats not fully reclining but very comfortable. Crew very polite, attentive and pleasing and full of energy to serve the passengers with their warm welcome. Choice of tasty food and quality beverages but no amenity kit provided on the CMB-MCT night flight. Cabin and Toilet very clean and tidy. On time performance. Announcement from the Cockpit were clear and audible. COK Business Lounge (Earth Lounge) very average but at CMB the Serendib Lounge is well maintained, food is adequately stocked but good selection of beverages. Lounge toilets are spotlessly clean and well maintained at CMB. Only one charging point for laptop Wifi connection. Other internet available are either very slow or cannot access. Apart from minor points overall an excellent experience with SriLankan airlines and will fly again.



SriLankan Airlines Customer review :  29 November 2013 by Leon Vas    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-CMB. Planes are dated, worn and seats could be more comfortable. reasonable selection of films on the inflight entertainment, screens were viewable, but the image quality not great.



SriLankan Airlines Customer review :  25 November 2013 by John Sims    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Excellent service at business class desk in Colombo, lounge too busy. But ok. On board excellent service, better than many 1st class services. Excellent food, and attention to service, the inflight entertainment was poor, but it is on British Airways. The wash bag was excellent, but on arrival at London, nobody knew about the car service which was booked. Excellent flat beds on board.



SriLankan Airlines Customer review :  19 November 2013 by Chris Steiner    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Outward trip Heathrow to Colombo. IFE is fairly new to me so impressed by choice and selection to start of film. Seating ok. Service ok too. Return trip way worse. Why on earth do they allow passengers to tilt seats back? 11 hours of cramped seating next to the window leads to wild thoughts of jumping out just to feel comfortable (for a short time). Woken by cabin lighting nine hours into trip - for a hot towel and the worst meal I've ever had on a plane. Staff seemed more intent on making their duties easier - not keeping us comfortable. At the end, when descent (as always) makes my hearing go I was being asked to do something by a stewardess - turns out she wanted me to raise the cover of the window behind me. Not my job or problem. IFE mostly Asian language films but enough there to do some distracting from the awful legroom problem. On loop system. Cabin tatty. So ok out - poor return.



SriLankan Airlines Customer review :  18 November 2013 by H Kariyawasam    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Rome to CMB. Generic lounge below par at Rome, and boarding chaotic with no separate lane for premium passengers. Then things change. A very warm and gracious greeting at aircraft door, and met at seat with more smiles. Jacket taken with no request and purser introduces himself with a chatty welcome to every passenger. Menu excellent and food well presented. Attentive and warm cabin crew, with proactive service. Flat bed great, but lacks a cover and duvet. Good amenity kit. Silver tea service the good old fashioned away. Flight on time. AVOD good but needs more film choice. Will be up there with SQ and CX if only they can improve boarding procedure, give noise cancelling headphones and I think a more extensive wine list. For price paid, an outstanding service and flight. Cannot wait to use again.



SriLankan Airlines Customer review :  18 November 2013 by Saranghadharan Damodaran    (India)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

On 14 Nov, flew flight UL 205/161 MCT-CMB-TRV in Business Class. Wonderful experience compare to airlines in/around Indian sub-continent. Apart from an hour delay (unavoidable technical glitch), the A320 flight experience was superb and commendable. Wish to congratulate the Crews for their presentable, personable manner in which they served the passengers (a mixture of business class passengers - I mean some are freely upgraded from Economy), but all received that warm welcome and sincere services. The FA's keep smiling and all requests are met and well attended too, the food was delicious and in good quantity with plenty of softies and drinks served without hesitation. The minor lags to point out is no IFE and seat non-reclining to a half bed to keep up with modern luxury of travelling but its ok for a four hour trip. Even the toilets were kept clean and full of amenities stored and presented a personal amenity kit to Business Class passengers. To be honest, it is my first experience with SriLankan Airlines and I am fully satisfied with their services.



SriLankan Airlines Customer review :  10 November 2013 by J Triplett    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Singapore to London business class. It was a wonderful experience. the staff were gracious helpful and very attentive. Food was amazing. The flat bed was luxury plus and I slept for several hours.



SriLankan Airlines Customer review :  5 November 2013 by Caroline Vardy    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew Business Class from Colombo to London. I have used the airline several times in the past and have always had a pleasant flight, but this exceeded my expectations of Business Class. The crew were gracious, and attentive. The food was superb and beautifully presented. The comfort of the seats enabled me to sleep peacefully for a few hours, something I normally can never do on a long haul flight.



SriLankan Airlines Customer review :  5 November 2013 by Clark Ian    (Canada)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew from Colombo to Hong Kong with a short stop in Bangkok for one hour where we had to stay on the plane. Strangely enough, for some reason they did a roll call on the plane while we were in Bangkok but I had my Bose noise cancelling ear buds in plus I was sleeping while waiting for them to get ready to go again. I didn't hear anyone calling my name and this would not be a concern regardless since I was just continuing on to Hong Kong. Because the head crew guy for the flight attendants didn't get a response from me, he had my checked bag pulled off the plane and also found my bag in the overhead and pulled that also. I was then rudely poked in the shoulder to wake me up and asked if the bag they just brought back on the plane was mine and then they put it back in the overhead bin. Then the main guy came and informed me that they had to delay the flight, had pulled off my luggage and then somehow realized I was on the flight - go figure - and had to put everything back. I was shocked and was being treated as if this was somehow my fault. Totally hilarious and crazy. We left half hour late and continued to Hong Kong where my checked luggage showed up. I was worried actually. Otherwise, the entertainment system worked great and the plane was a pretty new one. The service was good otherwise.



SriLankan Airlines Customer review :  24 October 2013 by D Hodson    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-CMB return. Outbound flight on newer A330-200. IFE functional but no AVOD so choice rather limited. Crew friendly, food good and drinks free-flowing. Toilets spotless throughout. Inbound flight on older A330-200 which was showing it's age- seats barely had any cushioning left and overhead CRT monitors flickering, but otherwise well maintained. Crew more surly and absent for long periods of the flight. Again food excellent, but had run out of options half way through the dinner run. IFE again rudimental but functional. Both flights on time. Overall the only direct option and a reasonable proposition for the price. Marred only by outdated IFE and inconsistent crew.



SriLankan Airlines Customer review :  23 October 2013 by D Taylor    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London to Colombo return, airbus 330-200. Aircraft's were a bit tired but clean and on time. Seats are hard and uncomfortable and beware the window seats with IFE underneath in boxes if you are tall. Food is average and service slow. Return flight: Inflight entertainment did not work for window seat or aisle passengers in many cases - tried to get cabin crew to fix this- eventually it was done, but very late. First choice meals for second meal ran out and some did not get a meal for a long time while crew ran around trying to find something for them to eat. To be fair our particular cabin crew were very polite and helpful. Both flights full.



SriLankan Airlines Customer review :  23 October 2013 by K De Zilwa    (Sri Lanka)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have flown Sri Lankan many times and had little to complain about. However this flight was a nightmare. I flew from Colombo to LHR and back. The entertainment system was not working properly (No Volume). This I brought to the notice of the cabin crew member who changed my headset 3 times with no result. Then I was told that the flight was full and that if they could not get the system working it was "hard luck" which is not the answer I expected. I managed to get it working by gently kicking the box under the front seat which I know now is something to do with the entertainment system. I usually stay awake on my flight to London as it helps me to overcome jetlag when in London. However due to this I was always trying to sleep as the entertainment system kept malfunctioning and as a result had a lousy stay in London for the 1st 2 days. The food too was not what it was and was mediocre. However ignoring the reply I got regarding the entertainment system the service was very good. The aircraft's need to be changed as they are old and this was the case on my return flight as well. All in all I see a deterioration in the quality that was offered by Sri Lankan and gives me the indication that I need to look at other options. Another issue is the price of the tickets fluctuate greatly which is not the case with other better known airlines.





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