SriLankan Airlines Passenger Reviews and Customer Trip Reports

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SRILANKAN AIRLINES customer review :  28 February 2010 by Jeremy Leathers   (UK)

Non-stop LHR-CMB return. Economy seats in front cabin (10A, 10C) both ways (£50 per sector per pax premium). Outbound in older A340 which was very quiet, only 5 pax in front economy out of 32 seats so got 4 seats to sleep. On time, good service, IFE not used. Inbound on newer A340 was full. No problems as a result but was asleep most of the time. Highly recommend the seats chosen - well worth the extra as leg room, particularly in Row 10 in the 2 outside seats, is much better, and the cabin generally is quieter. Second excellent flight with Sri Lankan. Have we just been lucky?

SRILANKAN AIRLINES customer review :  26 February 2010 by Hans Oestergaard   (Denmark)

CMB-FRA on one of the "newer" A340s. Plane clean, but age is showing. Service excellent. Food was good, though my first flight where the choice was pasta or pasta. Checked in online, bag drop took 2 minutes. IFE in desperate need for update.

SRILANKAN AIRLINES customer review :  22 February 2010 by G Somachandra   (UK)

LHR-CMB-LHR economy class. LHR-CMB via Male tired looking plane. No footrest and blankets were given only on demand which took ages - entertainment system is old and display screen is small, standard of food was average. Cabin crew was not focused on job. Plus point is flight was on time. CMB-LHR better plane and better staff. But needs a refurbishment specially seats and entertainment system - seats not comfortable.

SRILANKAN AIRLINES customer review :  13 February 2010 by J Field   (Spain)

My wife and I travelled Heathrow to Colombo and return (both direct) in January 2010. The flights both ways were to time - food was acceptable and service was good. Check-ins both ends was good. We liked the layout of the Airbus A340 which has just 2 seats by each window which is much better if there are just the 2 of you. So very satisfied with the overall package.

SRILANKAN AIRLINES customer review :  1 February 2010 by S Cossins   (UK)

CMB-LHR-CMB Business Class. Hadn’t flown UL for years to Europe business class and will not being doing it again in a hurry. UL has fallen far behind the regional competition for European destinations (in particular Etihad and Qatar) - can hardly be described as a premium product. Dirty old planes on both routes, ineffective IFE (no video on demand on one leg) and poor food. Service once a UL strong point seems to fallen away too. Although the flights weren’t busy and appeared over staffed service was slow. Requested meals made a week before departure were forgotten on both legs with little apology. I thought a direct service to London with a discount (25% as booked online) would represent good value and although I didn’t expect the standard of Middle Eastern carriers I expected it to be more than acceptable. It wasn’t worth the extra money over Sri Lankan economy. Full marks to the business lounge in Colombo – excellent meals during peak times. UL’s fleet need a complete overhaul, business class is a substandard product and poor value for money.

SRILANKAN AIRLINES customer review :  9 January 2010 by Lesley Bogaert   (Belgium)

Brussels-Rome-Colombo, return Colombo-London Heathrow-Brussels for 750 euro all in. This means flights with British Airways and Brussels Airlines to and from Rome and London included. The FCO-CMB and CMB-LHR flights were with SriLankan Airlines and very good. Great food, friendly staff. Airplanes are rather old but inflight entertainment was OK. Baggage no delays. Plane was both flights Airbus A340.

SRILANKAN AIRLINES customer review :  9 January 2010 by Helen Nathaniels   (UK)

LHR-CMB, a terrible flight. Seat broken and slid off the seat for 10 hours. Plastic bag covering dark, wet patch on cushion foam, therefore plastic hindered the velcro from sticking to the seat. Was offered another seat after complaining - but that was not the point. I paid £600 to be allotted a faulty seat. Husbands flight in November had the toilet system break and flew for 7 hours without toilets working. Daughters flight in December was grounded for 3 hours while they will seating on plane, as toilets had broken again. SriLankan is not looking after the inside of their planes. My flight CMB to LHR was better, purely because it was clearly a newer plane.

SRILANKAN AIRLINES customer review :  10 November 2009 by Michael Schade   (Singapore)

Singapore-Colombo Y class return. Punctual, good legroom, above average service; adequate IFE with in seat screens.

SRILANKAN AIRLINES customer review :  7 October 2009 by N Minithantri   (Australia)

SIN-CMB, the aircraft was terrible. An upgrade is crucial, and the website needs work on. Food was excellent and crew members smiling and attentive. The entertainment systems were a horror to use, and screens not working.

SRILANKAN AIRLINES customer review :  3 September 2009 by Roy Clogstoun   (Saudi Arabia)

RUH-BKK Economy. Sri Lankan needs to upgrade their aircraft. The A330's are aging and the IFE is not as good as comparable airlines. On the BKK-CMB sector there was a problem with luggage, SriLankan first unloaded all the luggage of the traders who imported numerous bales of clothing from BKK. The other passengers had to wait for about 45 minutes to take possession of their luggage. Complaints to SriLankan baggage services fell on deaf ears. Had the good fortune to be upgraded to business class CMB-RUH. Standard of service excellent, particularly the food and wine, attentive staff and comfortable seats.

SRILANKAN AIRLINES customer review :  31 August 2009 by S Sinnathamby   (Canada)

FRA - CMB. Food was better than I expected and service was smiling and attentive. The flight was half empty, so I end up getting the 4 seater row by myself. I wish SriLankan would upgrade their aircraft and refurbish the interior and entertainment system. I didn't like the entertainment system - very old, no change for the last 10 years as far as I know and some of the channels were not working.

SRILANKAN AIRLINES customer review :  31 August 2009 by Mike Parton   (UK)

London-Colombo return. Good flight booking facilities, excellent flight, good value for money. Direct flight is important and SriLankan are the only ones to offer this.

SRILANKAN AIRLINES customer review : 14 July 2009 : by K Ekanayake

Customer Rating : 1/5

LHR-CMB : poor service. No blanket, despite number of requests. Food not great, seats really cramped. Quite uncomfortable for the high price as £575 (compared to rival airlines.)