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Recently flew on 2 occasions. First on UL 0554 from FRA to CMB on April 24th and then on UL 0553 from CMB to FRA on May 5th 2013. On both flights, the in-flight service was excellent with the flight crew making every effort to make the flight a very pleasant experience as possible. The meals served on both flights were of a very high standard, specially in comparison to the meals served on board North American carriers. As a Sri Lankan residing overseas, it made a proud of the level of service offered on our nation's national airline.

Dubai-Colombo, Business Class. Flew A330 and was lucky to fly the new equipment of SriLankan Airlines Business class. Check-in was smooth and fast with the express counter for J class passengers in Terminal 1 in DXB Airport. Pre-departure lounge was decent with comfortable rest chairs and a good variety buffet and drinks. The flight was 30 minutes delayed. Was welcomed onboard by a very friendly crew with a smile and was served drinks before takeoff. The seats were very comfortable i must say. Full flat bed reclinable chair with a wide Entertainment system and a inbuilt massager in the chair. Was very impressed with the quality of the New business class format of the airline. The Crew onboard was very helpful and indeed very friendly. The food was warm and delicious and had a good selection on the menu presented. Will definitely fly SriLankan again.

Flew LHR to Colombo on 27th April. Everything OK not outstanding. Returned to UK on 11th May. Problem started at check-in, we had booked our seats weeks before the flight, at check-in they tried to bump us to a flight to Frankfurt then LHR with no explanation. We refused. They then changed our already booked seats from row 30 to row 50. Not good but got worse at the gate they changed our seats again to row 62 with no explanation. When we got to our seats they were at the very back of the plane with restricted room for the window seat. I couldn't put my tray full down as there was not room. The IFE did not work at all. The seats are rock hard and really shabby. It was a very unpleasant experience and we will not be recommending anyone to use this carrier.

LHR-CMB-LHR, A330-200. Fast check in at both ends and efficient boarding. A warm and smiling greeting at aircraft door by crew, and overall fantastic crew on both flights where calls bells answered with a smile, and drinks plenty. Food was not to my taste on outbound, but best ever on my return. Only down side is the inflight entertainment that needs up-grading, and the airbus aircraft that have a cramped feeling. That said, a very good product for this route.

KL to Colombo and return as part of a round trip from Saigon. Equipment was new and clean and the on board staff professional, skilled and charming. Absolutely nothing to complain about except the parents of an unruly, obnoxious child on the KL to Colombo leg who threw a 2 hour temper tantrum and seemed to feel their malevolent offspring's behavior was somehow acceptable in public. As the parents were unwilling to, the FA's and several passengers attempted to intervene. When I spoke to the purser about a seat change, she, instead, invited me into the galley for coffee and desert. Will definitely fly Sri Lankan again.

Male-Colombo-Singapore. Male-Colombo: Cabin crew were not welcoming or friendly. The seat was hard and the entertainment system did not work. I ate before the flight so did not try the food. Colombo-Singapore: Flight left at 2am and a very big meal served at 3am with nothing served before landing at 8am. Definitely not paying for SriLankan Airlines anymore.

London-Colombo return. Main dissatisfaction was that after making very specific enquiries about weight and dimensions of cabin baggage we scrupulously limited ourselves to 7kg only to see people carrying large, cumbersome and clearly heavy cases onto the aircraft. If they make rules they should enforce them, and not rely on Brits to do all the compliance! On three out of four meal services the options shown on the menu card we had been ceremoniously presented with, had run out. On one occasion a cabin stewardess made a special effort to try to provide something better than the default. Ordering a drink that came out of a can (eg beer) you did not get the can - just a glass! The safety demonstration was very poor. I was twenty rows back from the cabin crew and they simply seemed to wave their arms around to demonstrate the emergency exits. Terrible lack of rigour. Ironic that we had to make a safety stop at Frankfurt on return to London and the cabin crew we called upon to demonstrate emergency procedures again just before we landed. That said, the flight was reasonably comfortable and passenger handling otherwise to an acceptable standard. My main yardstick is BA, who would win hands down.

CMB-FRA, UL553, 21 April, Business Class. Smooth Check-in at Silk Line Route Departure Area especially for Business Class Passengers. Comfortable Serendib Lounge with a lot of hot food and many alcoholic and non alcoholic beverage offerings. Bus Gate with late Boarding for Business Passengers. Onboard: the new Flat Bed was announced it was an Old Style Business Class, maybe ex BMI Aircraft with roomy comfortable Business Seats, but with a dirty, old look. Terrible non AVOD TV and Audio Program and not the promised full flat seat. Very good first class style dinner and breakfast. 4 flight attendants have to serve a maximum of 18 seats but no one knows what the other one is doing. They walk back to the galley for every single plate and glass which is very confusing for them and the passengers. Anyway, very friendly crew and excellent meals served. 30 minutes late departure in Colombo, 20 minutes late arrival in Frankfurt. Good Value for Money and if they offer the new Flat Bed soon I will fly again with them.

BKK to CMB, 18 April, UL887. Lounge in BKK is the Air France Sky Lounge which is big but very basic and with limited Food and Beverage Service. Low quality Wines and no Champagne served (in an Air France Lounge ). Very good organized boarding with separate doors for Economy and Business Class. Old style Business Class seat in an A340. Good enough for a 3 hours but very bad if a long distance flight. Very limited video program, audio did not work at all. Good dinner but kind of rushed service by very friendly crew. On Time arrival in Colombo. For the same low price I would not mind flying again with UL.

We flew London to Colombo. The seats were cramped and uncomfortable, there were children yelling and running up and down the aisle for a good portion of the flight (flight crew allowed this to go on without talking to the children or their parents). My husbands TV did not work so we had to share mine. We did not have on demand movies and had to watch the same ones over and over for both departure and return flights.

Amsterdam to Colombo, plane was pretty old, seats were old. There was inflight entertainment, a screen in the seat before you but the quality was very bad. The movies were not on demand. When I arrived in Colombo my bag was delayed, I had to wait for 2 days. And today I flew back from Colombo to Frankfurt, and from there a transfer flight to Amsterdam. The flight Colombo-Frankfurt was delayed for 1 hour, and my bags were delayed when I arrived in Amsterdam.

Bangkok to Frankfurt, business class, April 9 2013. Flight departing from Bangkok UL887 was on a A330-200 4R-ALH which now has the new business class seats (lie-flat). I transited at Colombo in their lounge for flight UL 553 with a A330-200 4R-ALA just equipped with new business class seats. It was a great product but flight delayed 30 minutes. Service was great and food was good, but entertainment was limited to a few movies. On my return trip UL 554, with the same aircraft as my flight to Frankfurt and new business class seats, there was a little problem with the air conditioner so I couldn't sleep so well. Flight arrived one hour early and left early, so I had 3 hours to transit at Colombo for UL 422 to Bangkok. Again delayed almost one hour as the flight arrived late from Dammam. The entertainment functioned well, this aircraft was the first introduced with new business class as it was the one only working with safety videos before take off. Flight was fast and arrived late for about 20 minutes than schedule. I give 10 for seats, 9 for entertainment.

AUH-Colombo-BKK return in Business Class. Usual good service and food, but the worst business class seat in the industry. I made 8 flights on their A330 and A340 in the past year, but none of the flights had their upgraded business class seats. I am not sure if they actually upgrading their fleet as indicated on their website. IFE not even worth the effort to switch on. Its not really worth the extra $$$ to fly C class on UL.

Heathrow-Sri Lanka return, direct and had both the worst and best business flights I have had thus far. On the outward journey the plane was so old it had ashtrays and awful seats which were definitely not adequate for long-haul by today's standards. On top of which the TV was in the seatback of the seat in front so consequently when they reclined you could not see the screen. My screen only worked on 1 channel so I had 1 film to watch on an 11 hour flight and my husband's TV didn't work at all. On the return journey it could not have been more different. Excellent lie-flat beds, great food, great amount of channels to watch, superb flight! I suggest you ring the airline before hand to check that the aircraft will be a lie-flat before you book!

LHR to Colombo return. A340 on outward flight - cabin felt cramped compared. Clearly a fairly old aircraft that was showing its age in the cabin and lavatories. No soap in the lavatory and when I asked for some the response was rather surly! Same can be said of the general attitude of the flight attendants on this leg. In general the in-flight service was slow and not particularly friendly. Inflight entertainment is on a loop and several large old style TVs complimented the seat back screens. Return leg on an A330 which felt more spacious, although seat pitch was the same I believe. Service a little less surly than the outward leg. Good briefing from Captain - clear and informative which makes a change. New choice of movies from outward flight - very limited selection though and nothing that appealed to me, but this is of course a highly subjective area. Tried to buy duty free - again, it was possible, but I the surly attitude prevailed and I was treated very much as if I was making an out of the ordinary request! Overall, surly cabin crew on both legs and flights were OK, but nothing really stands out - a little bit of effort from the cabin crew and some updating of the aircraft and they would be in a much better position.

AUH-CMB on a reward ticket and was impressed with the service. Dedicated generic fast track check in and security area in Abu Dhabi worked very well and check in to lounge took less than 5 minutes. A320 is just over a year old, unfortunately the interior is already showing its age. The leather on the seats was dirty and I used my hot towel to clean grime off the arms of the seat. Friendly welcome by crew and great service with drinks being filled up regularly. This A320 flight leaves AUH at 2230 and therefore most people want to sleep. Dinner service a little slow and when the main courses did come, mine was stone cold. Unfortunately my first choice wasn't available the passenger across the aisle got the last one. Dedicated J class bus in Colombo to main terminal. Return journey J class passengers can avail of the silk route lounge, where you are checked in by an agent while seated, brought through a dedicated security kiosk in the lounge and escorted to the Serendib lounge airside. Service on the return was friendly, the dinner was delicious. UL are not a premier carrier but do an excellent service at a much cheaper rate, would most definitely be happy to recommend them and fly with them again.

Return flight FRA-CMB-BKK-CMB-FRA in Business. Booking process very smooth online, was looking forward to their new business class at least on part of flights but all 4 flights were in the old business class. Nevertheless it was a surprisingly good experience. Priority check-in/priority lane on security check and boarding worked well on all 4 flights, warm greeting from crew, all flights were on schedule. In FRA they use the One World lounge in Terminal 2, ok but nothing special. Serendib lounge in CMB is easy to find (small airport) and only a few steps from/to the gate, what is very convenient compared to some other airports. Not the newest, but excellent food, service, drink selection and Internet access working well. Lounge in BKK on flight back was ok, but again nothing special. Flight experience basically the same on all 4 flights, older business seats that do not recline flat but are still very comfortable. Inflight entertainment is outdated. What makes the difference is the friendliness of the cabin crew. Food and drinks were very good as well. The downgrade is due to the old seating and no IFE, although that was not bothering my very good experience flying with them, but for others it might be an issue. Highly recommended, will fly with them again on next occasion.

Heathrow to Colombo (UL504) and return (UL503). Business class on outward leg to take advantage of the flat bed on an overnight flight (7 rows with 2-2-2 configuration i.e. 42 seats, all of which were occupied). Tried repeatedly to check in online but got an automated message that this was not possible. BA desk at Manchester confirmed they could not through check pax or luggage. Although the check in with Sri Lankan at HRW was smooth, the baggage collection on arrival from Manchester, transfer between terminals, and so called ‘fast-track’ security was a nightmare, taking almost 3 hours. Lounge in LHR Terminal 4 (shared with Gulf Air) was one of the best we have used – spacious and relaxing environment. Boarding was a bit chaotic. Families with children called first, no preference given to business class. Onboard, service and environment was similar to typical business/club class with many other airlines with the exception of the entertainment system (very limited selection, not easy to use, poor quality sound). Crew very attentive, drinks served frequently, good choice of western and Sri Lankan meals for dinner and breakfast. Flat bed was very comfortable. Good Bulgari amenity kit. Returned in economy class (2-4-2 configuration). No queue for check in at Colombo and were allocated requested seats. Surprised that we were automatically through checked to Manchester even though we were overnighting at HRW. CMB airport was a reasonable size with a good selection of shops. Airport has a limited number of toilets and these can be very busy at certain times. Clear boarding announcements. Good welcome and attentiveness from crew. No amenity kit despite this being a 12 hour flight. Seat pitch and width is not significantly better or worse than many scheduled economy seats. There was no foot rest. Overall, there are issues because the planes are dated but otherwise the cost of business and economy class service represents good value compared with other airlines. Would definitely choose Sri Lankan again for a direct flight.

Flew from Kuwait - Colombo round-trip. Business class cabin very comfortable and seats recline to 180 degrees, making it a comfortable fully-flat bed. Cabin crew very attentive and professional. My dinning experience was very good. Would defenitly recommend this airline and can't wait to fly with them again soon.

Paris to Malé via Colombo and had a very mixed experience. We had latest A330 aircraft's on our way to Malé with new seats. These seats are very good, plenty of storage space, fully flat and very comfortable. Only one minus - remote control did not work so I had to touch the screen to navigate through entertainment system. Very good meals (especially Sri Lankan options) and very pleasant service. On the way back to Paris got older A330 with old seats which is different story. Difficult to find really comfortable position to sleep which is important on an 11-hours night flight. Main remark on both long-haul legs is the fact that they serve breakfast very early, almost two hours before landing, around 3.30am. So if you want to sleep - let attendants know! Sindbad lounge in Colombo is medium size but toilets are very small and busy. All in all - not so bad (except old seats on way to Paris), especially known the price which is as twice as cheap compared to Etihad or Emirates.

I had the connection from Heathrow to Colombo which is remarkable very good comparing other US airlines. Because I was travelling from Columbia, SC through Washington, DC to London, UK. The service, hospitality, and the flight environment was very nice. Food was excellent! I paid more because of the day - Dec 23rd, but my score was not for the money but for the service.

PVG-BKK, A340-300. Aircraft was on time, totally full in Business, but only 18 seats. Very friendly flight attendants. Looking always during flight with a big smile. Food was medium, IFE was medium too and still an old seat in the Airbus. Flight was 5 hours, so really not comfortable - but for the price and time of this flight a good offer. Will fly again next time.

16/01/2013, London-Colombo-Chennai, A330/A340. Well maintained aircraft's, best inflight meals, crew very attentive and friendly, water and drinks served frequently between London-Colombo. Very short connection of 45 minutes at Colombo and arrived at Chennai in under 13 hours with one stop over. Inflight entertainment good considering a night flight. On time performance for London-Colombo-Chennai. 22/01/2013, Chennai- Colombo-London, A330 on both legs. Same flight used on both legs, short connection of 1hr at Colombo - very attentive and friendly cabin crews on both legs. Good inflight meals, water and drinks served frequently during the long flight between Colombo-London. On time performance for both Chennai-Colombo-London.

CMB-MLE and CMB-SIN on A330 in what seemed like a 'short haul' business class cabin. The seats were wider, reclined and were fairly comfortable, although nothing like the comfort of the lie flat seats on the DXB to CMB leg of our journey (highly recommended). Meals were quite tasty and service was quite good but the IFE really let the experience down with very limited selections. In addition, my touchscreen kept freezing but there was nothing they could do as the cabin was full. Fortunately the problem fixed itself after a while. The dedicated check in and immigration area for J class was a nice touch and we found the Serendib lounge to be spacious and comfortable.

Direct flights from London and Frankfurt are convenient. But, I was very disappointed to see that the maintenance of the cabins are not up to date. My fellow traveller had to sit on a seat in which the springs were coming off. The flight was full but if Sri Lanka wants tourists they have to cater to the comfort of the passengers. One of the bathrooms smelt before takeoff from London and same from Colombo. I have commented that I do not recommend but if measures are taken to improve the comfort in the cabins specially in long distance flights I would definitely recommend it.

Return Heathrow Colombo. The planes are very shabby, seats dirty and old. The IFE was broken on both legs on my wife's seat, when mine worked it kept cutting out and losing the sound, the standard of films was terrible, 4 very low budget films. Staff really didn't seem interested in their jobs, not friendly, did the bare minimum. Food just about acceptable, better than a 12 hour fast. Booked with them as it was the only direct flight I could find and so thought this would be a better experience than having to take a connecting flight, I was wrong.

LHR-CMB-LHR. Outbound check in smooth, flight delayed 5 hours, onboard dated and IFE was faulty to point of annoying and not using. Return leg arrived at airport at 10pm to find flight delayed 6 hours, check in bordering a comedy sketch. In flight slightly better than first leg. When going on a 11 hour flight last thing you need is to get to airport both time for lengthy delays. Loved our holiday in Sri Lanka but shall return with a different airline.

Return between CDG (Paris) and Colombo on 14 December 2012 and 30 December 2012. Check-in in Paris was easy and smooth although the lounge was small we still were served champagne! Onboard - smiles from the cabin staff who were excellent and could not do enough for us although my inflight entertainment did not work. This was not a problem as I used my IPad. Return flight to CDG was on a more modern plane and again the staff were brilliant! Food cannot be faulted and the inflight screens were large and easy to use. Would recommend this airline!

30 Dec, MAA-CMB-LHR. A330 on MAA-CMB and A340 on CMB-LHR- both flights comfortable. Christmas decorations in-flight was nice. Food tasty and plentiful. IFE needs upgrading on older 340s. FA's were courteous and smiling. Collection of food trays delayed before landing at LHR. Landing cards were not supplied, earlier flights they were supplied. Would have saved me time in immigration queue at LHR. Otherwise a nice flight and I am flying again in 2 weeks time with SriLankan.

LHR-CMB. Check in smooth and flight on time. The plane looked old and dirty and in need of an upgrade, the seat's fabric torn and an old entertainment system. Food was great, some of the best I have tasted on a plane! Restricted choice of IFE and what was on the magazine wasn't available to watch and sometimes the screen would randomly shut down and turn on, disrupting what I was watching. Staff were OK but seemed to be tired with their job. Regret paying that much money for a disappointing flight.

BLR-CMB, on A320. The fares are low sometimes, they serve free food, some inflight entertainment is there. Planes clean and comfortable, staff friendly.

FCO-CMB and CMB-FCO. I didn't understand why in the middle of night flight I was awakened (like all other passengers) to eat the second meal 3 hours and 45 minutes before landing while all the passenger resting and sleeping. After that they started selling duty-free items and only 1 hour and 45 minutes before landing they switched off the lights.

Flew London-Colombo-Kochi. Check-in was straightforward, staff were ok onboard, not great but certainly much more courteous than other carriers! Unfortunately the flight was a let down. The plane really needs updating. The overhead CRT screen rattled above us for the whole 10 hour flight. The entertainment system was archaic. The headphone jack for the entertainment system doesn't allow you to use your own headphones, the audio didn't work anyway so no entertainment on a 10 hour flight. The food was ok. They didn't have landing cards - luckily I was in transit. But the deal breaker for me is the reliability of this airline, granted my flight was only an hour late, but my wife's flight is 5 hours late today. This is my first flight with Sri Lankan airlines but I will in future try to avoid it.

KUL-CMB-DOH and back. I was impressed with the service, upgraded A340s KUL-CMB really good. A330 from CMB-DOH and back not as good, but compensated by onboard service. A330 needs a real upgrade. Meals a touch disappointing in the CMB-DOH leg of the flight. Price is extremely cheap compared with direct flights from KLIA.

Very good, even for a short haul flight. Flew BLR-SHJ via CMB. Sri Lankan flight was only from BLR to CMB. CMB to SHJ was a codeshare flight on Mihin Lanka. Airbus A320 which was not very spacious but comfortable. Food provided, the take off and landing very smooth. Staff are friendly, seats comfortable and standard. No headphones given for using the inflight entertainment on short haul flights, A320 airbus is not roomy.

Flew LHR-CMB-BKK with Sri Lankan. Food served is western or Sri Lankan. I opted for the Sri Lankan dish (lamb curry with rice and dahl), best food I've had on an economy flight - and metal cutlery. Finally an airline prepared to treat me like an adult. Great service.

31 Oct, Dep LHR - 1 Nov Arr MAA via CMB. Both legs A330 - decent seat pitch with foot rest. Good food and plenty of drinks. Good attention by cabin crew considering me and my wife travelling with twin infants. On time departure from LHR and connection to MAA from CMB on time. Entertainment needs overhauling but not an issue considering night flight and travelling with infants. Otherwise both legs were enjoyable. Excellent landings in thunder storms at CMB/MAA. Will fly Sri Lankan again.

KUL-CMB-CDG and return. Excellent service all the way from the ground staff to the most hospitable cabin crew I have ever come across. Serendib Lounge in Colombo is great place to unwind. Meals onboard were sumptuous beyond expectation - especially the spicy Sri Lankan option. Cabin crew are very caring and regularly checks on your comfort and requirements. Flying Sri Lankan is definitely like flying in the 70s. I'm looking forward to flying with them on two more flights to Europe in the next 6 months.

DXB-CMB in the new business class cabin. Really impressed by the seat, its a true flatbed, and I slept for a good 3 hours. Entertainment options a little limited and there seems to be some teething issues with the controllers for the AVOD system, I had to used the touch screen which meant reaching quite far forward. Food was a little disappointing on this journey, normally its top notch. Service was great. 10/10 for value for money.

LHR-CMB-LHR, 2 Adults, 2 Children (Aged 3 and 6 yrs). Boarding at LHR delayed and flight was 1 hour late. Boarded families with small children first. Staff very attentive, food excellent with choice of Sri Lankan and Western cuisine including vegetarian option. Impressive leg room although there is an IFE box on all window seats which prevents you from stretching your legs underneath the seat in front. IFE is old fashioned streamed and not on demand and requires updating and increasing in content for such a long flight. Outbound flight arrived early even though it was late leaving. Inbound flight on time take off. Boarded by seat numbers, no advance boarding for families with small children. Crew attentive, available and on both sectors it should be noted that there were snacks and sandwiches served between meals which was great. Free drinks were plentiful. Arrived almost an hour early at Heathrow but had to queue for landing. Sri Lankan offer the only direct flight from London to Colombo so if travelling with children and do not want to hassle of a stopover, then this is your obvious choice even though it is marginally more expensive than alternative carriers via a Middle East stop. Now that the Business Class product has been refurbed, it is time to extend it over Economy too.

HKG - CMB via BKK on UL 423, an A330, small aircraft but installed with their new biz class with flat bed. Service courteous and efficient. Meals are delicious and well presented and in 3 courses, ample amount. Frequent presence throughout the flight, welcome drinks, hot towels and high tea service. There was an hour stop for refill and change of crew in BKK, the hour went by quickly. Flat bed was amazingly comfortable. Only setback would be the AVOD system, not exactly an easy one to use, also with limited choices. However, considering their reasonable price, I would gladly fly them anytime.

FRA-CMB. Scheduled is an A330 but the reality is an A340 with the oldest seat in the fleet. Did web check-in, so baggage just drop off. Staff efficient and friendly. UL use JAL lounge. Beverage is alright, food very mediocre. No priority boarding, big pile of pax trying to get first to the airbridge. Gate staff do not bother to let business pax pass around the mass. Nicely welcomed by the purser and a female flight attendant. The seat is an old reclining seat, very bad recline; pax in in front of me almost crushed my feet while reclining his seat. I could not get comfortable because of this situation. Toilets are clean throughout out the flight. Food is very simple but the quality, especially the main option of curry is great; starter and dessert disappointing. Meals are rather small in size. No noise cancelling headphones. Old and back quality TV monitors. Films and music choices are mediocre. Amenity kits from Aigner only given when requested specifically. Items are okay but no lotion/cream. At some stages during the flight, request calls were not answered for a long period of time, have to flag one attendant down. The very competitive ticket fare and the nice service attitude of the flight attendants are the only positive factors, the rests are huge disappointments. CMB airport is small and easy to use. Serendib lounge is small with former EK chairs etc. Food is plenty and in good quality. Toilets are small in number and can be very busy.

UL2964 from CGK to CMB. I tried repeatedly to check in online for this flight, but always encountered a message that the online facility is only available between 2 and 48 hours prior to departure. Strangely, I was attempting to check in 16 hours beforehand. Even mailing the supposed "online check-in help desk" was pointless - no reply. When I arrived at CGK, I discovered that this flight is operated by Mihin Lanka A320 - quite a step down from UL in terms of standards. There is no IFE on this flight of 4 1/2 hours duration - not even a route map displayed on an overhead screen (although all seat armrests had IFE controls fitted). You cannot lift any armrests, so even if you have three seats of a row to yourself, there is no way you could lie down across all seats. Catering is basic. A carton of fruit juice or water from the trolley prior to the meal service. The meal tray was about A4 size and was populated by a lone and small aluminium food container with a cardboard lid, plus a set of plastic cutlery. Contents: three small morsels of chicken plus rice. Even on my first flight to Sri Lanka on Aeroflot from Karachi in 1980 I was offered more. My attempt to purchase a beer was unsuccessful. Whilst a 330ml can of Heineken (why no Sri Lankan beer) was produced and a price of US$3 charged, the crew had absolutely no change for a £5 note. On a positive note, the flight was on time. I am at a loss to understand why a full-service carrier like UL operates code-share flights with a LCC.

I travelled out of Kuala Lumpur to London via Colombo on 19th of September. My flight was scheduled to leave KL at 9 am but was pushed to 11.30am when we were loaded on to the flight but did not take off until 2pm. The service on the aircraft whilst on the tarmac was good. We were given meal vouchers for McDonalds in KLIA. The reason for the delay was given as Airspace is closed en-route! As a consequence I missed my connection. However the transfer desk arranged for me to get to Doha and from there to London on a Qatar Airways flight. Instead of arriving on the 19th at 20.05, I arrived in London on the 20th at 7.15 am. Transfer desk service was good but was not offered any meal vouchers whilst in Colombo. The aircraft's are older, seats are uncomfortable. Quality of food was comparatively fair. Staff as usual were good. My return journey was fine and no delays.

Flew Business class from CMB - Rome return on 28 August, returning 9 Sep. 2 hr delay did not feel it as the lounge was very good, check in process in Colombo is fantastic - VIP process for business class. Onward bucket seats return flat, seats equally comfortable, crew friendly. Menu great except the choice on return, breakfast time was food for supper rather than breakfast! Entertainment system did not work. Boarding process in Milan quite chaotic, no preference given to business class. Overall this is a business class service which is great value for money.

I used flight UL 503 Colombo to London on 12th September 2012, it was delayed by approximately 90 minutes, the service provided by the cabin crew was one of the worst I have experienced, I have used this Airline before and it was a much better service. The management should do something about it before it becomes too late, as customers may choose one of the other Airlines which fly between London and Colombo.

Both flights outbound and inbound (UAE to Colombo) did not offer any in-flight entertainment for 4.5 hours of flight time. In fact the outbound flight from Colombo did not have TV screens in Economy class at all, in business class (where I was sitting), I had screen but it was not working properly. Crew offered me a heavy Portable Media Player! It had maximum of 10 movies to select from, and was annoying to keep on my lap.

DXB-CMB-DXB, both legs on an Airbus A340-300. Dubai to Colombo sector on old A340-300 (4R-ADB) and must say that the ground handling agent in Dubai for UL lacks customer service, for a flight with 300 plus passengers we were put in a mini gate in Dubai. Boarding was chaotic and since families were asked to board first, we literally had to manoeuvre our way into the aerobridge as travelers without families were blocking the entrance and ground staff did not do much to ease the boarding process. Aircraft was worn out and looked tired, my IFE did not work for the rest of the 2 hr journey, no AVOD at all. Food and beverage took ages to be served and must say that the meal wasn't that tasty. Service on the other hand was alright with the usual smiling presence on-board. As for the CMB-DXB, we were on the re-furbished A34-300 with new interiors and AVOD. This time food was good and so was the service. UL crew lived up to the expectations, they were friendly and helpful and most importantly responded every request promptly and with a genuine smile. All in all the return leg was highly impressive. Must say that legroom wasn't a problem on both legs of the journey.

Please expect regular flight delays and cancellations. My flight from Sri Lanka to England cancelled on July 22, 2012. Horrible flight options were given after keeping passengers at Katunayake airport nearly 9 hours. People were waiting since 3 am. Not even breakfast offered to passengers. I was scheduled to leave on 24th. That flight got cancelled as well. I have taken Gulf and Qatar airlines and they are better.

AUH-CLM-BKK return in C class. Yes its true, UL has not the newest fleet, not the most advanced seats, not the best IFES, but they provide what many other carriers lack; service from the heart, unpretentious and warm. And their simple but very tasty food is a good break from the usual nonsense of a long list of wines and fancy food which usually does not taste that good after re-heating anyway. I rather have my good old simple curry on UL. Considering their reasonable fares in C class, a good alternative to more established carrier.

Shanghai-Colombo-Shanghai. Not bad really. Food was OK although they ran out of options, but you have real cutlery. Friendly cabin crew, average inflight entertainment. Seats were cramped though. Both flights on time. Just a normal 3 star airline, nothing fancy, but good enough and better than many European/American airlines.

DXB-CMB-MLE-CMB-DXB. Average food. No IFE on return leg and it was a much older plane. Boarding both times was a fiasco as there was no control. Appeared to be no limits on cabin baggage as many on the outward leg had 4 or 5 bags. Could only do online check in on outward leg, not return journey.

I regularly travel transatlantic with Delta, also within Europe and USA on whichever carrier serves the route. This trip was overnight LHR to CMB. Sri Lankan knocked spots off everyone, a return to what air travel used to be like. Helpfully and attentive flight attendants, proper cutlery (not plastic) and wine served from a bottle into a glass rather than from a Tetrapak into a plastic cup (Delta). Airbus not in the first flush of youth but not as tired as some I've flown in. I stupidly left my Kindle on board but I emailed them and they've found it and are holding for me to pick up. Lamb Curry was the best and tastiest airline meal I've had. Recommended.

Colombo - Male - Business Class. Check-in was quick, lounge in Colombo was excellent with a great selection of food, wines and champagne (at 6am). We were personally escorted through security and to the gate from the lounge once ready for boarding and received a warm welcome onto the aircraft. Service was superb and personal. Food consisted of a filling breakfast (with 3 choices) and more champagne. We were asked to complete a survey and received a $15 duty free voucher as thanks for doing so. All in all, superb service.

DOH-CMB-MAA. Departure from Doha delayed 15 minutes, it was an A330-200 (4R-ALH). No in-flight entertainment for economy class, only business class had a working entertainment system. Food served on time, because I was seated in the 7th or 8th row, but they took more than 1 hour to collect the plates. Seats were rock hard, only leg room was satisfactory, landing at CMB was 5 minutes early. CMB-MAA was delayed by almost 70 minutes. Aircraft was an A320, again no in-flight entertainment, seats were rock hard. Would not recommend.

The seats were broken leaving you sitting in the most awkward and uncomfortable position, the seats were mismatched in fabric that was well past its sell by date, so obviously seats had been poorly replaced. The in flight entertainment didn't work. Consequently it was the longest 10 hours flight of my life. The check in at Heathrow was a nightmare, a 'trainee' had to consult his notes after I had asked him why I had only been issued with one boarding pass and I was transiting on to Male. My reserved seat was not available although I had confirmation email.

Have flown the DXB-CMB route twice with them. Had the older BMI flat beds on the outbound sector and inbound had the even older cradle seats. Once the new flat beds are introduced on all flights seating comfort should be great, better than Emirates which aren't fully flat. Service and food in business is outstanding. Staff were always pleasant and accommodating. Champagne served is a little poor though. Keep in mind they are switching to A320's on certain days and I wouldn't fly on those given the limited seat comfort.

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