SRILANKAN AIRLINES customer review :  1 February 2010 by S Cossins   (UK)

CMB-LHR-CMB Business Class. Hadn’t flown UL for years to Europe business class and will not being doing it again in a hurry. UL has fallen far behind the regional competition for European destinations (in particular Etihad and Qatar) - can hardly be described as a premium product. Dirty old planes on both routes, ineffective IFE (no video on demand on one leg) and poor food. Service once a UL strong point seems to fallen away too. Although the flights weren’t busy and appeared over staffed service was slow. Requested meals made a week before departure were forgotten on both legs with little apology. I thought a direct service to London with a discount (25% as booked online) would represent good value and although I didn’t expect the standard of Middle Eastern carriers I expected it to be more than acceptable. It wasn’t worth the extra money over Sri Lankan economy. Full marks to the business lounge in Colombo – excellent meals during peak times. UL’s fleet need a complete overhaul, business class is a substandard product and poor value for money.

SRILANKAN AIRLINES customer review :  9 January 2010 by Lesley Bogaert   (Belgium)

Brussels-Rome-Colombo, return Colombo-London Heathrow-Brussels for 750 euro all in. This means flights with British Airways and Brussels Airlines to and from Rome and London included. The FCO-CMB and CMB-LHR flights were with SriLankan Airlines and very good. Great food, friendly staff. Airplanes are rather old but inflight entertainment was OK. Baggage no delays. Plane was both flights Airbus A340.

SRILANKAN AIRLINES customer review :  9 January 2010 by Helen Nathaniels   (UK)

LHR-CMB, a terrible flight. Seat broken and slid off the seat for 10 hours. Plastic bag covering dark, wet patch on cushion foam, therefore plastic hindered the velcro from sticking to the seat. Was offered another seat after complaining - but that was not the point. I paid £600 to be allotted a faulty seat. Husbands flight in November had the toilet system break and flew for 7 hours without toilets working. Daughters flight in December was grounded for 3 hours while they will seating on plane, as toilets had broken again. SriLankan is not looking after the inside of their planes. My flight CMB to LHR was better, purely because it was clearly a newer plane.

SRILANKAN AIRLINES customer review :  10 November 2009 by Michael Schade   (Singapore)

Singapore-Colombo Y class return. Punctual, good legroom, above average service; adequate IFE with in seat screens.

SRILANKAN AIRLINES customer review :  7 October 2009 by N Minithantri   (Australia)

SIN-CMB, the aircraft was terrible. An upgrade is crucial, and the website needs work on. Food was excellent and crew members smiling and attentive. The entertainment systems were a horror to use, and screens not working.

SRILANKAN AIRLINES customer review :  3 September 2009 by Roy Clogstoun   (Saudi Arabia)

RUH-BKK Economy. Sri Lankan needs to upgrade their aircraft. The A330's are aging and the IFE is not as good as comparable airlines. On the BKK-CMB sector there was a problem with luggage, SriLankan first unloaded all the luggage of the traders who imported numerous bales of clothing from BKK. The other passengers had to wait for about 45 minutes to take possession of their luggage. Complaints to SriLankan baggage services fell on deaf ears. Had the good fortune to be upgraded to business class CMB-RUH. Standard of service excellent, particularly the food and wine, attentive staff and comfortable seats.

SRILANKAN AIRLINES customer review :  31 August 2009 by S Sinnathamby   (Canada)

FRA - CMB. Food was better than I expected and service was smiling and attentive. The flight was half empty, so I end up getting the 4 seater row by myself. I wish SriLankan would upgrade their aircraft and refurbish the interior and entertainment system. I didn't like the entertainment system - very old, no change for the last 10 years as far as I know and some of the channels were not working.

SRILANKAN AIRLINES customer review :  31 August 2009 by Mike Parton   (UK)

London-Colombo return. Good flight booking facilities, excellent flight, good value for money. Direct flight is important and SriLankan are the only ones to offer this.

SRILANKAN AIRLINES customer review : 14 July 2009 : by K Ekanayake

Customer Rating : 1/5

LHR-CMB : poor service. No blanket, despite number of requests. Food not great, seats really cramped. Quite uncomfortable for the high price as £575 (compared to rival airlines.)

SRILANKAN AIRLINES customer review : 13 July 2009 : by Kurt Müller

Customer Rating : 2/5

CMB-MAA Business Class. Good lounge facilities and excellent inflight service. However, whole experience was a let-down due to the refusal of the check-in clerk to tag my luggage through to my final destination FRA, using weird reasoning that this could only be done if all flights were on same ticket. As a result, I had to pass through the totally pointless swine-flu counter plus immigration at Madras, walk from the domestic to the international terminal and endure a 3-hour wait in the small departure area prior to international check-in until the baggage pre-screening swung into action, and generally put up with the inefficiency and paperwork Indian airports are famous for.

SRILANKAN AIRLINES customer review : 29 June 2009 : by E Jardella

Customer Rating : 1/5

LHR-MLE return Economy - a dreadful experience. The boarding was slow and chaotic. I don't think they could have crammed anymore people/seats on board if they tried. I was sitting on a row of four next to the aisle and was smacked in the knee by a trolley rushing past as they aisle was so narrow (they rush a lot but the service is poor?). The seats were small and very uncomfortable. The food was hit and miss and IFE just awful - small screens, poor choice and old fashioned. The staff seemed to be rather annoyed that there were people on board and they did there best to ignore you.

SRILANKAN AIRLINES customer review : 3 June 2009 : by P Harrison

Customer Rating : 4/5

LHR-CMB overnight flight. In economy many seats unoccupied and so was able to make use of 2 seats. IFE not fantastic - but adequate. FA's pleasant and helpful. Service was excellent throughout - hot towels, bar service, dinner with complimentary wine (and cognac with coffee), drinks available throughout and a good breakfast prior to landing. Return journey CMB to LHR equally good

SRILANKAN AIRLINES customer review : 21 May 2009 : by H Gomez

Customer Rating : 3/5

KUL-CMB-LHR and LHR-MLE-CMB-SIN-KUL. The seats had good pitch for Economy, although IFE is a bit too small compared to top-end carriers like Singapore Airlines, and Emirates. The service was of good standard, flight attendants were courteous and served with a smile, but seemed a bit disoriented. CMB-LHR they ignored me when I pressed the called button, and this was a bit annoying. Meal portions served are generous, and all meals tasted above average.

SRILANKAN AIRLINES customer review : 28 April 2009 : by Wendy Meredith

Customer Rating : 3/5

Flew to Male. Despite booking our seat numbers and next to each other 3 months in advance (joined their air miles club) when we got to the airport early were told we'd been changed to non- aisle seats. KLM do the check in and they don't care a damn. Three hour delay at Heathrow with all the shops/cafes closed. Dirty old plane, not much leg room. Their cabin staff was nice. It's luck at the end of the day and you get what you pay for. Personally I would upgrade on Monarch.

SRILANKAN AIRLINES customer review : 23 April 2009 : by P Cincotta

Customer Rating : 1/5

Recently travelled with SriLankan Airlines. It is a cheaper airline to fly so you get what you pay for. Old, dirty planes. The chair fabric and cup holders are broken. The food is not the best. The inflight entertainment unit is not as high standard as other airlines. Looks like you are watching a video cassette with the tracking all out. But worst was the rescheduling of our flights which added a 7 hour stop over in Colombo in the middle of the night and an extra leg to our flight. We were only advised of the change 1 month before our departure for flights we booked 11 months earlier.

SRILANKAN AIRLINES customer review : 22 April 2009 : by K Mengers

Customer Rating : 4/5

FRA-CMB-DOH return. Staff friendly and attentive. A330/A340 in good shape. Colombo airport with very nice transit facilities - I was surprised they even provided single hotel room in the airport for 8 hour transit.

SRILANKAN AIRLINES customer review : 26 March 2009 : by W Jarratt

Customer Rating : 1/5

LHR - Male business class. Cabin staff inattentive, poor food, seating uncomfortable. No toiletries bag, No toothpaste / brush available despite overnight flight of 11 hours. Films on screen not functioning nor seat arm cassette. On return 10 days later same seats but nothing had been repaired. Eleven hours is a long time with nothing to watch. We paid 2176 pounds each to upgrade expecting some comfort. After considerable complaining we have received a 100 dollar onboard voucher for our next trip - as if we would fly with them again!

SRILANKAN AIRLINES customer review : 17 March 2009 : by B Walberer

Customer Rating : 4/5

HKG-BKK upgraded to business class. The seats offer plenty of space but unfortunately not very comfortable. The food was the highlight - four choices for the main entrée on this 2½ hour flight, and quality and quantity were quite good. The wine selection was just ok, though, and no refill was offered. The service, while attentive, was also somewhat rushed. However, I can’t complain too much as I was upgraded from economy at the gate due to overbooking.

SRILANKAN AIRLINES customer review : 6 March 2009 : by O Brock

Customer Rating : 3/5

FRA-CMB-BKK return in Business Class. Very friendly staff, but inconsistent service eg serving drinks (sometimes they ask for an aperitif, sometimes they offer a preselection) or darkening the cabin for takeoff (or not). In three of four trips business class was occupied to 25% only (and its very small), then service was better. Video on demand worked in satisfying matter. Its not the latest technical equipment, but the price was unbeatable and about 25% cheaper than other carriers. Transit time in the CMB lounge was nice despite arrival time at 430am. One get a free massage there or have a shower. Would recommend for the not overly picky business class traveller. However keep in mind that travel time to/from eg BKK extends by 3-4 hours!