SriLankan Airlines

HKG-BKK A330 with lie flat seats. Use of CNAC lounge in HKG was fine but very far from the gate. Cabin Crew friendly but one flight attendant seemed quite new and unable to handle basic questions/ request. The seat was good for the short flight. The food was served seat side from a trolley and well presented. The salad starter was good but the main course and dessert tasted pretty bad. They also incorrectly identified the food on two occasions. I am not picky with food but if I had strict food preferences or allergies. I would have probably been quite upset. PVT lacked choices but managed for find something to watch.

AUH-CMB on A320. The service by the cabin crew has improved over the months nevertheless the facilities were dreadful. I am 5'10 and the seats very extremely cramped and there was no IFE on this 4 plus hours flight. The food was inedible.

LHR-CMB-LHR. I was shocked by the state of the A340. Food was poor and onboard entertainment also poor. No effort what so ever to make the passengers trip memorable.

BOM-CMB-MAA. Outgoing flight 0325 departure too sleepy to care. Hard seats on A320. Return long check in queue - 1 hour to get to the desk. Onboard hard thin seats on the A340. Possibly the worst breakfast onboard - 2 spoons of watery lentils 2 small stale loaves of bread and a tetrapak of mango juice. Enjoyed the tea - can't go wrong with that Otherwise unremarkable.

LHR-CMB-LHR economy class. Honeymoon holiday wanted to fly direct and Sri Lankan Airlines is the only carrier to fly direct from the UK. Customer service terrible no way of communicating with UK SriLankan Airlines by email. Outward a rugby scrum at the gate food ok entertainment system rubbish - kept freezing seats uncomfortable. Plane on time. Return flight ground staff better food below average seat broken and wouldn't stay upright - staff didn't seem interested when I reported it entertainment system didn't work at all this time. Have complained to the airline but yet to get a response 2 weeks on! Not a good start or end to our honeymoon.

My wife bought a ticket from Goa to London via Coloumbo. The outward bound was fine. When she tried to change the return trip she was informed that the Goa leg was no longer being run and she could change it to Chennai and they would arrange an internal flight for her to Goa. This was very good service. However due to luggage etc she decided to cancel the return leg and book another airline. SriLankan Airlines agreed that she would get a full refund. 9 months later and many many emails between her the issuing agent and Sri Lankan Airlines including a visit to Sri Lankan head office and there has been no refund. I can only assume that SriLankan Airlines do not honour there promises and refunds are not issued!