SriLankan Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 451 reviews
6/10
3 star Skytrax Rating
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5/10

"seating is not comfortable"

(Bahrain)

Trip Verified | Business return Bahrain to Colombo on a A321 . Both flights left on time and landed slightly early . Both were smooth, Crew were pleasant, friendly and engaging. Did not load my gluten free meal on the return leg. But did their best to find something. Entertainment was adequate with sufficient movies and TV to keep you occupied on these 5 hour segments. Drinks were supplied non stop and wine was sufficiently well chilled, food was ok at best barely a step over economy - one starter - salad - option of three mains and one desert . so Y class faire. MY gripe is that the regional seating is not comfortable, hardish seats, cradle style, not suitable for sleeping as the curvature of the seats is non existant with no leg support. Whilst I appreciate that Bahrain may not be a premium route for the airline, both were very full flights being over 180 persons. Most other middle east cities get A330 aircraft with lie flat seats. The seat need to be addressed as they are not worth the extra monies in my view.
AircraftA321
Type Of TravellerFamily Leisure
Cabin FlownBusiness Class
RouteBahrain to Colombo
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"cancelled and not informed"

(Singapore)

Trip Verified | Singapore to Colombo. Our flight was cancelled and we were not even informed. We were put on the next flight which was 6 hours later. No compensation was given. I was on a short business trip and lost 1 day out of the 3 day stay. To make matters worse, the return flight was delayed by close to 3 hours. Again not even a snack was provided during the delay.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteSingapore to Colombo
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"delayed by more than 3 hours"

(Sri Lanka)

Trip Verified | Colombo to Singapore. Very unprofessional service. The flight was delayed by more than 3 hours due to a technical reason. They only detected the malfunction at the last minute. Could not figure out how long it would take to get it corrected. Kept on posting false departure times. The due meal was delayed by more than 2 hours.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteColombo to Singapore
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

SriLankan Airlines customer review

(Qatar)

Trip Verified | Doha to Colombo, comfortable journey, good leg room. IFE worked well, food is okay not great. Return also a comfortable journey, cabin crew are courteous food is good and IFE has good selection. Both Flights were on vtime. Would recommend
AircraftA330-300
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteDoha to Colombo
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"seat covers were all torn"

(Sri Lanka)

Trip Verified | Kuala Lumpur to Colombo. I was seated with my husband in economy class seat numbers 12 E and 12 F in flight no UL319. The tray table of my seat could not be opened and I had to keep the tray on my lap while I was having the meal. My husbands tray table could only be opened halfway and hence the meal tray was leaning towards the seat in front. The seat covers of seats in front of ours were all torn exposing the packing material underneath and also back of the seats facing us were dirty. There was no reading material in the pocket. All in all our journey from Malaysia to Colombo was not pleasant at all.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteKuala Lumpur to Colombo
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"worst flight I've ever taken"

(Qatar)

Trip Verified | Doha to Bangkok via Colombo. This was the worst flight I've ever taken. The plane smelt as customers were complaining about the smell, the cabin crew went around spraying chemicals and air fresheners to mask the odor. It was unbearable. The flight was late and 34 people missed their connection to Bangkok. Families with small children had to wait in the Colombo airport for 8 hours, just to board a plane to Singapore, to then get to Bangkok. No hotel vouchers were given. People lost days of their vacations. As a single traveler, I was lucky and was able to board a plane at 8am (so I only had to wait 6 hours). Unfortunately, I missed my connecting flight to Chiang Mai. No reimbursement, or course. All they would offer were breakfast vouchers. The breakfast was disgusting.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteDoha to Bangkok via Colombo
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"we couldn't enjoy the lounge"

(United Kingdom)

Trip Verified | Male to London via Colombo. We were waiting in Male business lounge, looking at the screen several times and found out that our plane was delayed. The lady behind the desk said: don't worry we will call you in time. After one and half hour we looked at the screen again and seen the final closing. Running to the gate we just managed to get on. We asked for a welcome sparkling wine instead of juice, but our request was refused. Surprised because on the to Male we had that drink. In Colombo we couldn't enjoy the lounge because had to rush to catch the flight to London.
Type Of TravellerCouple Leisure
Cabin FlownBusiness Class
RouteMale to London via Colombo
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"spoke in a harsh way to me"

(India)

Trip Verified | Bengaluru to Colombo. At checkin, the representative told me that I have got an upgrade and asked me to talk to the officials at the boarding gate. When I check with the person at the boarding gate, they said you have no Upgrade. I saw them giving upgrade to their known passengers. This is disappointing to me, they should not promise if they can't deliver and the officials spoke in a harsh way to me. I paid for my seat and i am not liable to take this kind of treatment.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteBengaluru to Colombo
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
5/10

"next to nothing offered"

(India)

Trip Verified | Flew Colombo to Bengaluru with SriLankan Airlines. Leg room is less. No entertainment even though screens are installed, won't give you head phones. Don't understand the logic of that. Food is poor and next to nothing offered. The only decent thing is the people, who are very sweet and kind from the entry into the airport. Was given middle seat, citing there are no other seats available and then I see that the last few rows were completely empty. Check-in at airport is exceptionally slow, so is the boarding process. They announce final call 1 hour prior to flight time and don't board till 20 mins before, keeping you holed up in a small room all this while.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteColombo to Bengaluru
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"chasing to get our money back"

(United Kingdom)

Trip Verified | My friend and I had to cancel the flights because we could not fly. After the flights were cancelled we were upgraded to business class and charged for this. It took us 10 telephone calls, around 50 emails and 1.5 months of chasing to get our money back. The customer support in the UK on the phone spoke bad English and could not explain anything properly. We got confusing messages on emails, were sent from one department to another and faced with numerous delays. Customer service is non existent, the refund system is confusing and requires you to fill a form for each ticket. One department of the airline does not talk to another. We ended up complaining to their customer support team (we were given their details after weeks of requesting them!) however we still faced delays and only got the money back after 45 days of constant chasing.
Type Of TravellerCouple Leisure
Cabin FlownBusiness Class
RouteBangalore to Colombo
Date FlownJanuary 2018
Value For Money 12345
no