SriLankan Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 652 reviews
6/10
3 star Skytrax Rating
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1/10

"not fly Srilankan Airlines again"

(France)

Trip Verified |  Return flight is already 4 hrs late. Outward bound was 24 hrs late. Food voucher is for un edible curry with no choice. We will be claiming our alternative. We were put up in a hotel with fixed meals of really rubbish quality. No airline rep in sight and phone support finished at 5 - a disgrace with 300 passengers looking for alternative flights. Online the plane was very poorly maintained with many video systems broken. We will not fly Srilankan Airlines again.
AircraftA333-300
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteColombo to Paris
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

“no information on delays”

(Saudi Arabia)

Trip Verified | Most useless airline in the world, always delayed, no information on delays. Broken seats, bad smell in the flight, ground staff are horrible. It is a disaster, don’t travel on Sri Lankan Airlines.
AircraftA330
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteColombo to Riyadh
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"The app does not accept my trips"

(United Kingdom)

Not Verified | Worst airline. The app does not accept my trips. Tried to check in for my flight back to Colombo. Not accepting seat reservations. When I contacted them by email they had the cheek to reply that it is a courtesy reminder from them and reminding me to check-in. I emailed again to say that it is not accepting my seat reservations and that I am a wheelchair passenger and need to sit next to my travelling companion. Still waiting to hear from them. I don't use SriLankan Airlines for long haul flights anymore as they one of the worst airline for efficiency.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteColombo to Bangkok
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Srilankan Airlines is very poorly run"

(Australia)

Trip Verified | My Qantas code sharing flight 3422 operated by Srilankan Airline was scheduled to depart Colombo on the 25th Dec 12:15PM. We arrived at the airport at 9AM and flight was cancelled at 9:30AM - no advanced notification. Then they gave us a single option of travelling directly to Sydney in their carrier UL606 which we grudgingly accepted (Departure 12:10AM 26Dec). Then they kept us starving in an area with no shops to purchase food/water till 12:30pm. They transferred us all the way back to Colombo city centre and checked us in to a hotel at 2:30PM. Meal was delivered to the room at 3:30PM. We were asked to get ready and wait for the airport pickup by 8pm but the Srilankan airline driver turned up at 9pm! We had no chance of getting to the airport on time in the Christmas traffic in Colombo and we missed 12:10AM flight. Then they offered us another UL direct flight to Melbourne dep 1:20am and a Mel/Syd Qantas connecting flight. We had to rush to that flight too and we are not young any more to rush like that and I was fearful of my wife getting a heart attack. This is my hellish return flight to Australia from Colombo. Srilankan Airlines is very poorly run and this type of delays are reported all over the local newspapers. Bringing passengers back to Colombo on a Christmas Day is total madness!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteColombo to Singapore
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"absolute pleasure to fly with"

(Singapore)

Trip Verified | An absolute pleasure to fly with. Friendly crew and an experience to remember. Seat comfort is remarkable. Highly recommended to fly with SriLankan airlines
AircraftA330
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteKochi to Colombo
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"the airline is in a sad state"

(Australia)

Trip Verified | On the day of departure I had a call then e mail saying it was two hours late. Was three hours late. The lounge allocated was a pay type lounge with poor offerings. On boarding economy boarded first. We were left as unwanted far from priority while we just watched everyone go before us. The crew on board however were outstanding- better than SQ even. So warm and engaging. Entertainment was good. The seat back I could feel metal it was so worn. Little storage, earphones rubbish. I used my own but dropped a piece and on trying to retrieve it saw how absolutely filthy it was down under and around the seat. The light blanket they provide was too light and no mattress topper. Leather needs it. The amenity kit was very basic. Food was okay. Large servings but quality lacking. Arrived at 2am along with lots of flights. No priority for the bus to terminal nor immigration. So the staff were nice but the airline is in a sad state.
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteMelbourne to Colombo
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"worst flight ever taken"

(Australia)

Not Verified | The worst flight ever taken. I had to catch the SriLankan Airlines flight at transit in Singapore and let me you tell you to never fly with this utmost terrible airline. Was so exhausted already after 7 hrs flight from Brisbane to Singapore and then the flight Sri Lankan Airlines flight got 2 hours delayed. It was a nightmare. The customer service was terrible and I had to ask for a blanket 3 times and then only got one. At one of the three times, they said they are out of blankets. It then took at least 45 mins to distribute the meals in the plane and the flight crew was running up and down like hundred times because they weren’t organized enough to use a trolley. They weren’t attentive to customers at all. Also they was a beep tone every 2-3minutes in the flight from start to the end which interrupted most of the sleeping time.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSingapore to Colombo
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

“Cancellation four days before take-off”

(Switzerland)

Not Verified | Really bad airline - they cancelled my flight (4 passengers) four days in advance without giving reason - Not offering any alternative but same flight one week later. Cancellation four days before take-off cost a lot of money if you have to find new tickets. Never again!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteGeneva to Colombo
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"they can't give the boarding pass"

(Australia)

Trip Verified | There were two incidents, one at Kochin Airport and other one in Colombo to Sydney Flight. On 2nd of Feb 2023, my wife, 1 baby, 2 kids and My mother were going to take flight from Kochin to Colombo and then Colombo to Sydney with Layover time 50minutes. During the check-in at Kochin, they only gave boarding pass from Cochin to Colombo and upon requesting for boarding pass from Colombo to Sydney they mentioned first "Seats are full" then my wife was confused as we have confirmed seats with seating numbers and bassinet in our tickets. Upon checking further with Check-in guy, he changes the story and said "Standby Mode" and suggested to get the boarding pass from Colombo, then my wife was not sure what it meant so she tried to explain that my husband who took flight with same route with layover over 12hours got the both boarding pass from Cochin and we took many flights before and we always gets the boarding pass from where we Check-in. Moreover, they need the boarding pass, as the Layover time is only 50min, and all our luggage's are marked as Hot and have 1 baby, 2 kids and my mother to handle, which will put her very difficult to get the boarding pass at Colombo, and very high chances that my family will miss the flight. The guy called other staff to confirm the status of flight and she insisted that they can't give the boarding pass as the status of next flight was "Standby Mode". My wife keeps begging to sort out this with that lady, but they were no use. As she lost hope, she continued with one boarding pass reached the gate to board the flight. While waiting there was another family going to Sydney via Colombo, same flight and route, and they got there boarding pass for both flights. They got served at the same check-in time. Upon hearing this she got frustrated and wanted to check with the Sri Lankan staff again. But the security guys didn't let her go back to check-in area, so she informed the security guys that she want to speak to Sri Lankan staff immediately. One of the guys from Sri Lankan staff arrived at help desk at gate 1 and my wife explained the situation to him, and he was very surprised and shocked that this happened, and he issued boarding pass from the gate. Now my wife got both the boarding passes. My wife was curios and looking for explanation, so she saw the lady staff at boarding gate and asked for explanation. Then she straight away said "Did I serve you?" and responding in very rude way instead of giving explanation, my wife was only looking for explanation from the lady.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKochin to Sydney via Colombo
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"rude beyond what I can express"

(India)

Trip Verified | Flight UL 178 Hyderabad to Colombo. The air hostess wasn’t giving us water though we asked several times whereas she was giving it to others. When called out on this difference in treatment, she misbehaved and said that she gave us tea/coffee and that should be enough. She was rude beyond what I can express. There were two of them and both treated us the same way but when we called out their behavior, one of them had the courtesy to apologize but the other remained arrogant and indifferent. Airlines are supposed to be a hospitable industry, ensuring that passengers are comfortable during the journey.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHyderabad to Colombo
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no