SriLankan Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 420 reviews
7/10
3 star Skytrax Rating
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7/10

"service was impeccable"

(New Zealand)

Verified Review | Colombo to Bangkok on the A320 and successful with a very reasonable upgrade bid to business class. Used the dedicated silk route checkin facility at Bandaranaike Airport for personalised fast and efficient service. Only four in business class, and service was impeccable. Friendly smiling and obliging flight attendants. Food and entertainment adequate but nothing special. Good selection of drinks. Seat is ok for a three hour regional service, but dated and not that comfortable if you want to sleep. Announcements from the flight deck were crisp and clear, with a pre-take warning about expected enroute turbulence. Flight departed ten minutes ahead of schedule and arrived in Bangkok 15 minutes early. The standout was the excellent service by the Sri Lankan staff. Only my second time flying with SriLankan Airlines and first time in business class. Will definitely use again.
AircraftA320
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteColombo to Bangkok
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"the crew were fantastic"

(United Kingdom)

Verified Review | Kuala Lumpur to London via Colombo. The 2nd time I've used Sri Lankan airlines during the previous two weeks, check in at KUL was very quick security & immigration pretty quick at KLIA, once airside I used the Malaysia Airlines Lounge for a quick coffee before making my way to the gate gate C14. A 2nd security check then boarding was quick by number or service, boarding a well kept A320 shown to my seat 2A offered a drink & hot towel. Airborne on time and offered a menu and pre meal drinks by a very nice crew who where proactive and friendly, the meal on this flight was y well presented and finished off with coffee. Flight arrived CMB on time to a remort stand where we where bussed to the terminal with business class passengers on a separate bus, visited the Serindib lounge while in transit nothing special but fairly. Quiet. Boarded the flight to London from gate 14A which was fairly organised on to a newish looking A330-300 with 1-2-1 seating set up, seat 2A offered privacy and comfort slippers blanket & amenity kit waiting on the seat drinks and hot towels offered. Departed on time again once airborne service started quickly with pre meal drinks offered and meal orders taken, once again the crew were fantastic, friendly but professional. The food offered on this flight was presented very well and tasted great the quality appeared very good, lunch a mid flight snack and ample drinks & dinner served on this 11 hour flight. TV was good enough for an 11 hour flight I really have no complaints Sri Lankan offer a great product, Colombo airport is not the best so if improved the whole product would benefit. Bags delayed at LHR otherwise nothing to complain about. Complimentary chauffeur offered on arrival worked well. Great service would use anytime.
AircraftA320 / A330-300
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteKuala Lumpur to London via Colombo
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"requesting refund for past 50 days"

(Saudi Arabia)

Verified Review | Chennai to Dammam via Colombo. I booked my ticket in Sri Lankan airways for my family members (3 passengers) and cancelled 48 hrs before travel. I have been requesting refund for the past 50 days but no response. Refund actions are very very poor. After 30 days we received a reply mail for one passenger that the payment will be sent to the account. But still even that amount is not yet received. Local agents are not supporting. Complaint given to Customer care had no response at all.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteChennai to Dammam via Colombo
Date FlownAugust 2017
Ground Service 12345
Value For Money 12345
no
1/10

"economy class crew were rude"

(Malaysia)

Verified Review | Jeddah to Kuala Lumpur via Colombo. First time experience and shall be the last time flying with SriLankan Airlines, the passengers were treated like school kids. The economy class crew were rude, impolite and using harsh words. He told me off saying 'sit down' with harsh tone without knowing that I had to make way for the next passenger to go out. At this point of time, the seat belt light had been turned off. Second incidence happened when the flight had touched down and passengers were ready to take belongings from the compartment above the head. there was a guy sitting infront of my seat no 64D, couldnt bring down his bag from the top compartment. We noticed he is a bit short and not able to reach up. He asked politely if the same rude steward to give a hand. This steward replied "you can do it yourself".
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteJeddah to Kuala Lumpur via Colombo
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

"far better than my normal airline BA"

(United Kingdom)

Verified Review | London to Bangkok via Colombo. Chauffeur collection from home worked well, check in at Heathrow T3 quick and polite as was quick track security, offered the use of BA lounge, however having Oneworld FF status choose Cathay Pacific lounge instead which is very nice with good food offering. Boarded from gate 24 onto a new looking A330-300, seat 1A which offered a little more space the layout on this aircraft is 1-2-1 similar and offers good privacy, drinks & towels offered. Once in the air the meal service was quick and well presented, after dinner I watched a movie the TVs selection is okay but not to the standard of perhaps Emirates but good enough. I managed 6 hours sleep woken to coffee and shortly after a full breakfast service, again food was well presented and tasted good - landed about 10 minutes late so total flight time of 11 hours. I stopped over for 18 hours, SriLankan offer hotel if required. I was already checked in for my continuing flight so formalities where quick, I used the Serindab lounge which isn't too good, boarded through gate B2 a remote stand but well organised. Boarded an older A330-200 with the older set up of 2-2-2, however full flat which is nice for a 3hr 30min flight, breakfast served by a nice proactive crew although food on this sector wasn't great. Managed 2 hours sleep before arriving more or less on time. Priority immigration and bags off quickly. Great service really far better than my normal airline BA. Only complaint I could think of is Colombo Airport and Sri Lankan lounge.
AircraftA330-300 / A330-200
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteLondon to Bangkok via Colombo
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"poor excuse for customer service"

(Sri Lanka)

Verified Review | Bangkok to Colombo. What a complete disaster and poor excuse for customer service. Six whole rows flew without any entertainment service: none of the movies would play, as would none of the music. Upon collection of excess baggage fees by the first airline for the whole trip, and presentation of proof of payment, SriLankan, the subsequent airlines on the same ticket, required that I repay it or they wouldn't let me claim my bags. Horrible, rude, indifferent customer service.
AircraftA321
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteBangkok to Colombo
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"Good customer service"

(Canada)

Verified Review | Flew from Kuwait to Colombo and Colombo to Dubai. Both aircrafts were new A330-300. Good customer service on both segments. Food is satisfactory. Flight entertainment has improved a lot. Flights reached destination almost on time. Only issue with SriLankan Airlines is not adequate direct connections to Europe causing 2 stop overs for North American passengers.
AircraftA330-300
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteColombo to Dubai
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
5/10

"needs to sharpen its act"

(Sri Lanka)

Verified Review | London to Colombo. As someone who travels regularly business class from Sri Lanka to London, Emirates is the best operator however if you wish to travel direct, SriLankan is the only option. SriLankan Airlines business class is not a bad product - is it just a bit sloppy and could easily be made substantially better. I am only going to mention two areas here, but everything they do could so easily be made better. First of all staff need improved training. The welcome into the business cabin is non-existent, for the safety briefing no one opens your tv, no one offers to take your jacket, or ask them what champagne they serve and you get a blank look. Food also, whilst not horrendous could easily be improved. For example, breakfast of nice poached eggs with a tiny amount of smoked salmon on a weird (but acceptable muffin) with hollandaise, was surprisingly good - but who in their right mind would put peas with this? (not to mention a chicken sausage). It shows an ignorance of food. We also eat with our eyes, - a vegetarian curry was so grey and miserable looking I just wanted to leave it. Why ruin yogurt but making it so sweet one can barely eat it (why not simply serve a fruit puree on the side so I can mix it myself?) Of course Sri Lankans are very charming, and the airline has a soul, it just needs to sharpen its act.
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteLondon to Colombo
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"Poor service and was disappointed"

(Sri Lanka)

Verified Review | Colombo to Male. Poor service and was disappointed. We asked for a glass of water and staff lacked a smile. She looked like she wasn't happy to be working and someone forced her to be there. This was only a 1 hour flight so i don't know why they were lazy to do the flight.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteColombo to Male
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"refused to provide a good meal"

(India)

Verified Review | Dhaka to Chennai via Colombo. SriLankan Airlines flight which was to start @ 2 pm on 20th from Dhaka got delayed by 2 hours and started around 4pm to colombo. My connecting flight to Chennai was at 6.30 pm. When I landed in colombo, my connecting flight already departed and SriLankan Airlines puts me on the nxt flight starting at 1 am nxt day. The staff said that they are offering a meal which turned out to be acheap sandwiches with a drink. I demanded that the airline put me in a lounge as the delay was close to 7 hours. It was of no use as the ground staff refused to make amends and even refused to provide a good meal. Also there was no communication from Dhaka as how they were planning to connect us.
AircraftA320
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteDhaka to Chennai via Colombo
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no