SriLankan Airlines

CMB-BKK-PEK Economy Class.Check-in and boarding relatively smooth. The staff were efficient and friendly but meal served on the first leg wasn't very nice. There were three choices of main dish. Rows 10-12 in Economy are between Business and a bulkhead/galley so that made things a bit more private. IFE okay but not on demand.

Mumbai - Colombo - Heathrow return. The cabin was clean and well maintained. Comfort good in the economy seats. There was confusion regarding seat allocation (when a lady decided she would be assigned my seat for her baby - which was not the case) but the situation was handled quite well by the head of cabin crew. I am 6'5" tall and legroom is almost always an issue but crew and airport staff ensured my seats were booked on emergency exit or the front row. The meals were almost excellent. The in-flight entertainment could do with more channels and aircraft was quite dated on he Mumbai - Colombo sector. Anyway value for money!

Male to Colombo A330 Business Class. Clean interior and spacious seats very comfy. Excellent crew helpful and friendly service. Male check-in was good. Great food choice. Overall good inflight service.

KWI to Colombo. They have a child trained crew in every flight and took care of our kids keeping them entertained while we had a nice sleep. Food was good and options for drinks is very good.

I was most disappointed with the check-in procedures both in Singapore and Colombo. In Singapore I was refused check-in because I did not have the credit card used to pay for the (return) ticket. The monies had transferred to SriLankan Airlines weeks before and I was clearly booked onto the flight but I was point-blank refused. In exasperation I had to buy another ticket online there and then - no-on was able to sell me one so I paid twice for the flight to my son's wedding. The check-in in Colombo was a joke : please update your computer system - it took nearly 2 hours to reach the gate from the check-in queue. There was very nearly a riot. It did not help that one member of staff was manually allocating seats on a list! The flight was fine the rest was dreadful. I will not fly SriLankan Airlines again.

In-flight service excellent a choice of 3 hot meals at economy class but I had to queue for 60 minutes at the check-in!

We were on the same flight as C Robinson (22DEC). It was the worst flight we have ever been on. Now we are back home we want to claim on insurance for the delay however their feedback forms on their website do not work their London Office email address does not work their Office number is temporarily unavailable and calling any other number we get put in a queue for approximately 15 minutes before being cut off each time. Appalling!

From beginning to end the experience was awful! Heathrow to Male check in at Heathrow the staff was rude she didn't look at us let alone speak during the process. Halfway through landing at Male the pilot decided the weather meant landing was dangerous ended up in India where we spent 3 hours with no air conditioning (they didnt tell us what was happening or offer water) on the runway while they learnt how to refuel an aircraft that big! Eventually went on to Colombo - where again they gave us no info and eventually after hassling (and 4 hours in the terminal) we found we were instead getting an Emirates flight to Male. They told people there was no need for new boarding passes - it turned out there was and several people having gone through security were turned away and had to go back and get one. The return journey was no better - more delays and poor service.

KUL-CMB-BLR. Trip to forget. Checked in Kuala Lumpur and was told I would not be able to board the aircraft until I produce a photo copy of my credit card for the ticket purchased. Went all over KUL airport to find a computer that can print PDF documents finally found one. Went again to check in counter and was told flight was delayed. I ended up finally making it to CMB but missed my connecting flight to BLR. Was put up in the airport transit hotel and flew in the morning to Chennai where I was told to catch a Jet Airways flight at SriLankan Airlines expense. All in all a terrible experience will think twice about flying this airline again.

BKK-CMB-MLE. Handling agents at BKK were very poorly informed on running the system numerous problems arose and it took over an hour to check in. During check-in they informed us that the CMB-MLE leg of our trip had been cancelled and that we that it was rescheduled for next morning. At CMB we asked the information counter about the transit hotel assigned to us at BKK. They claimed to have never heard of it and were no help at all whatsoever. All this happened in the middle of the night so we were really frustrated. The woman at the transit counter was exceptionally rude. We were then put on a bus with some other passengers and were brought to a small and very dirty little inn quite a long way from the airport. On the way to BKK the MLE handling agents refused to check us in saying that our ticket (issued by SriLankan) was for 15 days while our visa covered only 14. Right from the ticket agents to the transit hotels this was a ghastly experience.