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SriLankan Airlines Passenger Reviews and SriLankan Airlines Customer Trip Reports



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SriLankan Airlines Customer review :  8 January 2013 by C J Hutt    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Return between CDG (Paris) and Colombo on 14 December 2012 and 30 December 2012. Check-in in Paris was easy and smooth although the lounge was small we still were served champagne! Onboard - smiles from the cabin staff who were excellent and could not do enough for us although my inflight entertainment did not work. This was not a problem as I used my IPad. Return flight to CDG was on a more modern plane and again the staff were brilliant! Food cannot be faulted and the inflight screens were large and easy to use. Would recommend this airline!



SriLankan Airlines Customer review :  3 January 2013 by P Praveen Kumar    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

30 Dec, MAA-CMB-LHR. A330 on MAA-CMB and A340 on CMB-LHR- both flights comfortable. Christmas decorations in-flight was nice. Food tasty and plentiful. IFE needs upgrading on older 340s. FA's were courteous and smiling. Collection of food trays delayed before landing at LHR. Landing cards were not supplied, earlier flights they were supplied. Would have saved me time in immigration queue at LHR. Otherwise a nice flight and I am flying again in 2 weeks time with SriLankan.



SriLankan Airlines Customer review :  3 January 2013 by Sally Hopney    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-CMB. Check in smooth and flight on time. The plane looked old and dirty and in need of an upgrade, the seat's fabric torn and an old entertainment system. Food was great, some of the best I have tasted on a plane! Restricted choice of IFE and what was on the magazine wasn't available to watch and sometimes the screen would randomly shut down and turn on, disrupting what I was watching. Staff were OK but seemed to be tired with their job. Regret paying that much money for a disappointing flight.



SriLankan Airlines Customer review :  2 January 2013 by G Varghese    (India)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BLR-CMB, on A320. The fares are low sometimes, they serve free food, some inflight entertainment is there. Planes clean and comfortable, staff friendly.



SriLankan Airlines Customer review :  30 December 2012 by A Cianetti    (Italy)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FCO-CMB and CMB-FCO. I didn't understand why in the middle of night flight I was awakened (like all other passengers) to eat the second meal 3 hours and 45 minutes before landing while all the passenger resting and sleeping. After that they started selling duty-free items and only 1 hour and 45 minutes before landing they switched off the lights.



SriLankan Airlines Customer review :  25 December 2012 by J John    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew London-Colombo-Kochi. Check-in was straightforward, staff were ok onboard, not great but certainly much more courteous than other carriers! Unfortunately the flight was a let down. The plane really needs updating. The overhead CRT screen rattled above us for the whole 10 hour flight. The entertainment system was archaic. The headphone jack for the entertainment system doesn't allow you to use your own headphones, the audio didn't work anyway so no entertainment on a 10 hour flight. The food was ok. They didn't have landing cards - luckily I was in transit. But the deal breaker for me is the reliability of this airline, granted my flight was only an hour late, but my wife's flight is 5 hours late today. This is my first flight with Sri Lankan airlines but I will in future try to avoid it.



SriLankan Airlines Customer review :  23 December 2012 by Manjusri Ishwara    (Malaysia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KUL-CMB-DOH and back. I was impressed with the service, upgraded A340s KUL-CMB really good. A330 from CMB-DOH and back not as good, but compensated by onboard service. A330 needs a real upgrade. Meals a touch disappointing in the CMB-DOH leg of the flight. Price is extremely cheap compared with direct flights from KLIA.



SriLankan Airlines Customer review :  20 December 2012 by Thomas Varghese    (India)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Very good, even for a short haul flight. Flew BLR-SHJ via CMB. Sri Lankan flight was only from BLR to CMB. CMB to SHJ was a codeshare flight on Mihin Lanka. Airbus A320 which was not very spacious but comfortable. Food provided, the take off and landing very smooth. Staff are friendly, seats comfortable and standard. No headphones given for using the inflight entertainment on short haul flights, A320 airbus is not roomy.



SriLankan Airlines Customer review :  14 December 2012 by W Taylor    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew LHR-CMB-BKK with Sri Lankan. Food served is western or Sri Lankan. I opted for the Sri Lankan dish (lamb curry with rice and dahl), best food I've had on an economy flight - and metal cutlery. Finally an airline prepared to treat me like an adult. Great service.



SriLankan Airlines Customer review :  6 December 2012 by Praveen Kumar    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

31 Oct, Dep LHR - 1 Nov Arr MAA via CMB. Both legs A330 - decent seat pitch with foot rest. Good food and plenty of drinks. Good attention by cabin crew considering me and my wife travelling with twin infants. On time departure from LHR and connection to MAA from CMB on time. Entertainment needs overhauling but not an issue considering night flight and travelling with infants. Otherwise both legs were enjoyable. Excellent landings in thunder storms at CMB/MAA. Will fly Sri Lankan again.



SriLankan Airlines Customer review :  26 November 2012 by J Ashiblie    (Malaysia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KUL-CMB-CDG and return. Excellent service all the way from the ground staff to the most hospitable cabin crew I have ever come across. Serendib Lounge in Colombo is great place to unwind. Meals onboard were sumptuous beyond expectation - especially the spicy Sri Lankan option. Cabin crew are very caring and regularly checks on your comfort and requirements. Flying Sri Lankan is definitely like flying in the 70s. I'm looking forward to flying with them on two more flights to Europe in the next 6 months.



SriLankan Airlines Customer review :  15 November 2012 by D Kannangara    (UAE)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DXB-CMB in the new business class cabin. Really impressed by the seat, its a true flatbed, and I slept for a good 3 hours. Entertainment options a little limited and there seems to be some teething issues with the controllers for the AVOD system, I had to used the touch screen which meant reaching quite far forward. Food was a little disappointing on this journey, normally its top notch. Service was great. 10/10 for value for money.



SriLankan Airlines Customer review :  14 November 2012 by R Rodrigo    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-CMB-LHR, 2 Adults, 2 Children (Aged 3 and 6 yrs). Boarding at LHR delayed and flight was 1 hour late. Boarded families with small children first. Staff very attentive, food excellent with choice of Sri Lankan and Western cuisine including vegetarian option. Impressive leg room although there is an IFE box on all window seats which prevents you from stretching your legs underneath the seat in front. IFE is old fashioned streamed and not on demand and requires updating and increasing in content for such a long flight. Outbound flight arrived early even though it was late leaving. Inbound flight on time take off. Boarded by seat numbers, no advance boarding for families with small children. Crew attentive, available and on both sectors it should be noted that there were snacks and sandwiches served between meals which was great. Free drinks were plentiful. Arrived almost an hour early at Heathrow but had to queue for landing. Sri Lankan offer the only direct flight from London to Colombo so if travelling with children and do not want to hassle of a stopover, then this is your obvious choice even though it is marginally more expensive than alternative carriers via a Middle East stop. Now that the Business Class product has been refurbed, it is time to extend it over Economy too.



SriLankan Airlines Customer review :  3 November 2012 by F Wong    (Hong Kong)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG - CMB via BKK on UL 423, an A330, small aircraft but installed with their new biz class with flat bed. Service courteous and efficient. Meals are delicious and well presented and in 3 courses, ample amount. Frequent presence throughout the flight, welcome drinks, hot towels and high tea service. There was an hour stop for refill and change of crew in BKK, the hour went by quickly. Flat bed was amazingly comfortable. Only setback would be the AVOD system, not exactly an easy one to use, also with limited choices. However, considering their reasonable price, I would gladly fly them anytime.



SriLankan Airlines Customer review :  25 October 2012 by Emil Renner    (Germany)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA-CMB. Scheduled is an A330 but the reality is an A340 with the oldest seat in the fleet. Did web check-in, so baggage just drop off. Staff efficient and friendly. UL use JAL lounge. Beverage is alright, food very mediocre. No priority boarding, big pile of pax trying to get first to the airbridge. Gate staff do not bother to let business pax pass around the mass. Nicely welcomed by the purser and a female flight attendant. The seat is an old reclining seat, very bad recline; pax in in front of me almost crushed my feet while reclining his seat. I could not get comfortable because of this situation. Toilets are clean throughout out the flight. Food is very simple but the quality, especially the main option of curry is great; starter and dessert disappointing. Meals are rather small in size. No noise cancelling headphones. Old and back quality TV monitors. Films and music choices are mediocre. Amenity kits from Aigner only given when requested specifically. Items are okay but no lotion/cream. At some stages during the flight, request calls were not answered for a long period of time, have to flag one attendant down. The very competitive ticket fare and the nice service attitude of the flight attendants are the only positive factors, the rests are huge disappointments. CMB airport is small and easy to use. Serendib lounge is small with former EK chairs etc. Food is plenty and in good quality. Toilets are small in number and can be very busy.



SriLankan Airlines Customer review :  2 October 2012 by Kurt Mueller    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

UL2964 from CGK to CMB. I tried repeatedly to check in online for this flight, but always encountered a message that the online facility is only available between 2 and 48 hours prior to departure. Strangely, I was attempting to check in 16 hours beforehand. Even mailing the supposed "online check-in help desk" was pointless - no reply. When I arrived at CGK, I discovered that this flight is operated by Mihin Lanka A320 - quite a step down from UL in terms of standards. There is no IFE on this flight of 4 1/2 hours duration - not even a route map displayed on an overhead screen (although all seat armrests had IFE controls fitted). You cannot lift any armrests, so even if you have three seats of a row to yourself, there is no way you could lie down across all seats. Catering is basic. A carton of fruit juice or water from the trolley prior to the meal service. The meal tray was about A4 size and was populated by a lone and small aluminium food container with a cardboard lid, plus a set of plastic cutlery. Contents: three small morsels of chicken plus rice. Even on my first flight to Sri Lanka on Aeroflot from Karachi in 1980 I was offered more. My attempt to purchase a beer was unsuccessful. Whilst a 330ml can of Heineken (why no Sri Lankan beer) was produced and a price of US$3 charged, the crew had absolutely no change for a 5 note. On a positive note, the flight was on time. I am at a loss to understand why a full-service carrier like UL operates code-share flights with a LCC.



SriLankan Airlines Customer review :  2 October 2012 by Niran Rajaratnam    (Malaysia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I travelled out of Kuala Lumpur to London via Colombo on 19th of September. My flight was scheduled to leave KL at 9 am but was pushed to 11.30am when we were loaded on to the flight but did not take off until 2pm. The service on the aircraft whilst on the tarmac was good. We were given meal vouchers for McDonalds in KLIA. The reason for the delay was given as Airspace is closed en-route! As a consequence I missed my connection. However the transfer desk arranged for me to get to Doha and from there to London on a Qatar Airways flight. Instead of arriving on the 19th at 20.05, I arrived in London on the 20th at 7.15 am. Transfer desk service was good but was not offered any meal vouchers whilst in Colombo. The aircraft's are older, seats are uncomfortable. Quality of food was comparatively fair. Staff as usual were good. My return journey was fine and no delays.



SriLankan Airlines Customer review :  24 September 2012 by Shiran de Silva    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Business class from CMB - Rome return on 28 August, returning 9 Sep. 2 hr delay did not feel it as the lounge was very good, check in process in Colombo is fantastic - VIP process for business class. Onward bucket seats return flat, seats equally comfortable, crew friendly. Menu great except the choice on return, breakfast time was food for supper rather than breakfast! Entertainment system did not work. Boarding process in Milan quite chaotic, no preference given to business class. Overall this is a business class service which is great value for money.



SriLankan Airlines Customer review :  17 September 2012 by M Cole    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I used flight UL 503 Colombo to London on 12th September 2012, it was delayed by approximately 90 minutes, the service provided by the cabin crew was one of the worst I have experienced, I have used this Airline before and it was a much better service. The management should do something about it before it becomes too late, as customers may choose one of the other Airlines which fly between London and Colombo.






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