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SriLankan Airlines customer review :  15 April 2011 by T Bond   (UK)

London Heathrow to Male in Business Class. We boarded with ease and took our seats in row 3. Dinner was served shortly after take off and UL have this annoying habit of serving you from a trolley that is laden (to a point) with several options for you to choose and they'll plate it up for you. It took 1 hour to reach our seats (only row 3) admittedly we were the last to be served but what was left of the food was cold and not very appealing. Breakfast was just as poor. The seat is an old cradle seat, they are switching in the future to flat seats. IFE was poor and I could hardly see a picture on it. The worst part for me on this overnight flight was that the crew had stowed their bags directly over my head when trying to sleep, they did try to not disturb me but failed on every attempt so very disappointing and not worth the money to upgrade from Economy.

SriLankan Airlines customer review :  11 April 2011 by R Dy   (China)

HKG-BKK-HKG economy. Flight departure delayed for 2 hours without explanation from the crew. Service was OK, cabin crew pleasant and professional enough. Plane showed signs of age (frayed seat covers, peeling carpets), IFE OK for a short flight although would be nice to have more varieties similar to CX, SQ, etc. Good value for money. Food okay, but felt that more beverage selection could be available. Inflight magazine OK but should have more substance rather than ads.

SriLankan Airlines customer review :  8 April 2011 by Andreas Imboden   (Maldives)

Male-Colombo. Business Class was simple, no entertainment system, but seats comfortable. However, after take-off they let some kid (screening in excitement) from economy class run up and down the aisle which was bothering. Stewardess did not respond to my request and let the kid continue for the entire flight.

SriLankan Airlines customer review :  6 March 2011 by P Henry   (UK)

London to Colombo return. A330 which had angled flat beds in business class - the seat ends up at a strange angle where the lower end dangles down, not totally flat/ no bedding apart from normal cushion/pillow and static blanket. IFE the old type which was poor and terrible picture quality combined with a basic headset made it not too pleasant. UL have gone back to the open trolley concept for meals which is so outdated despite being able to view all on the menu. Food relatively cold but selection good and tasty. Overall service remains quite amateur and not co-ordinated. Having been flying UL from 1995 I still long for the old days of 1st class where the Chief Steward actively managed the cabin service and every flight was a delight. But with UL you know what to expect - when its good its terrific.

SriLankan Airlines customer review :  4 March 2011 by H Brind   (UK)

Flew to Male. Check in including offering to book me my return seat because I was 4 months pregnant, made me feel pretty positive about SriLankan Airlines. Flight was already delayed by an hour (due to late incoming flight). In the end we boarded 1.20 minutes late and then continued to sit on the tarmac for approx another hour without being told what was going on. The captain struggled to provide updates. Once airborne the experience didn't improve - shocking food, staff were disinterested. Coming back was no better - again sat on the aircraft with no updates as to when we were taking off - the plane was boarded on time and we just sat there (nothing from the captain until we pushed back). The food on the return flight was even worse.

SriLankan Airlines customer review :  4 March 2011 by R McCarthy   (Australia)

CMB-BKK-PEK Economy Class.Check-in and boarding relatively smooth. The staff were efficient and friendly, but meal served on the first leg wasn't very nice. There were three choices of main dish. Rows 10-12 in Economy are between Business and a bulkhead/galley, so that made things a bit more private. IFE okay, but not on demand.

SriLankan Airlines customer review :  4 March 2011 by T Porganczki   (UK)

London - Colombo - Bangkok return. Both legs smooth, aircraft clean and spacious, service is excellent and food plentiful and of good quality. In-flight entertainment system a bit outdated. Great value for money.

SriLankan Airlines customer review :  2 March 2011 by Harit Premkumar   (India)

Mumbai - Colombo - Heathrow return. The cabin was clean and well maintained. Comfort good in the economy seats. There was confusion regarding seat allocation (when a lady decided she would be assigned my seat for her baby - which was not the case), but the situation was handled quite well by the head of cabin crew. I am 6'5" tall, and legroom is almost always an issue, but crew and airport staff ensured my seats were booked on emergency exit or the front row. The meals were almost excellent. The in-flight entertainment could do with more channels, and aircraft was quite dated on he Mumbai - Colombo sector. Anyway, value for money!

SriLankan Airlines customer review :  7 February 2011 by Lakmal Wijewardana   (Sri Lanka)

Male to Colombo A330 Business Class. Clean interior and spacious seats, very comfy. Excellent crew, helpful and friendly service. Male check-in was good. Great food choice. Overall good inflight service.

SriLankan Airlines customer review :  14 January 2011 by Dieter Klein   (Germany)

KWI to Colombo. They have a child trained crew in every flight and took care of our kids keeping them entertained while we had a nice sleep. Food was good and options for drinks is very good.

SriLankan Airlines customer review :  10 January 2011 by Susan Bowles   (Singapore)

I was most disappointed with the check-in procedures both in Singapore and Colombo. In Singapore I was refused check-in because I did not have the credit card used to pay for the (return) ticket. The monies had transferred to SriLankan Airlines weeks before and I was clearly booked onto the flight but I was point-blank refused. In exasperation I had to buy another ticket online there and then - no-on was able to sell me one, so I paid twice for the flight to my son's wedding. The check-in in Colombo was a joke : please update your computer system - it took nearly 2 hours to reach the gate from the check-in queue. There was very nearly a riot. It did not help that one member of staff was manually allocating seats on a list! The flight was fine, the rest was dreadful. I will not fly SriLankan Airlines again.

SriLankan Airlines customer review :  7 January 2011 by Dimitri Vassilakis   (France)

In-flight service excellent, a choice of 3 hot meals at economy class, but I had to queue for 60 minutes at the check-in!

SriLankan Airlines customer review :  24 December 2010 by B Chiswick   (UK)

We were on the same flight as C Robinson (22DEC). It was the worst flight we have ever been on. Now we are back home we want to claim on insurance for the delay, however their feedback forms on their website do not work, their London Office email address does not work, their Office number is temporarily unavailable and calling any other number we get put in a queue for approximately 15 minutes before being cut off each time. Appalling!

SriLankan Airlines customer review :  22 December 2010 by C Robinson   (UK)

From beginning to end, the experience was awful! Heathrow to Male, check in at Heathrow the staff was rude, she didn't look at us let alone speak during the process. Halfway through landing at Male, the pilot decided the weather meant landing was dangerous, ended up in India where we spent 3 hours with no air conditioning (they didnt tell us what was happening or offer water) on the runway, while they learnt how to refuel an aircraft that big! Eventually went on to Colombo - where again they gave us no info, and eventually after hassling (and 4 hours in the terminal) we found we were instead getting an Emirates flight to Male. They told people there was no need for new boarding passes - it turned out there was and several people having gone through security were turned away and had to go back and get one. The return journey was no better - more delays and poor service.

SriLankan Airlines customer review :  20 December 2010 by A Mir   (Australia)

KUL-CMB-BLR. Trip to forget. Checked in Kuala Lumpur and was told I would not be able to board the aircraft until I produce a photo copy of my credit card for the ticket purchased. Went all over KUL airport to find a computer that can print PDF documents, finally found one. Went again to check in counter and was told flight was delayed. I ended up finally making it to CMB but missed my connecting flight to BLR. Was put up in the airport transit hotel and flew in the morning to Chennai where I was told to catch a Jet Airways flight at SriLankan Airlines expense. All in all a terrible experience, will think twice about flying this airline again.

SriLankan Airlines customer review :  14 December 2010 by A Ahmed   (Maldives)

BKK-CMB-MLE. Handling agents at BKK were very poorly informed on running the system, numerous problems arose, and it took over an hour to check in. During check-in, they informed us that the CMB-MLE leg of our trip had been cancelled, and that we that it was rescheduled for next morning. At CMB, we asked the information counter about the transit hotel assigned to us at BKK. They claimed to have never heard of it, and were no help at all whatsoever. All this happened in the middle of the night so we were really frustrated. The woman at the transit counter was exceptionally rude. We were then put on a bus with some other passengers and were brought to a small and very dirty little inn quite a long way from the airport. On the way to BKK, the MLE handling agents refused to check us in, saying that our ticket (issued by SriLankan) was for 15 days, while our visa covered only 14. Right from the ticket agents to the transit hotels, this was a ghastly experience.

SriLankan Airlines customer review :  3 December 2010 by D Mack   (UK)

Male-Colombo-LHR We were on the awful flight on 29 Nov. We were only told the night before our direct flight to LHR that we were to be diverted via Colombo and we had to do our own phone calls to arrange our return flight. What made the journey more tedious was that at the Colombo boarding gate we were all searched, even ladies rubber flip flops were checked. The passengers were getting very angry with the lack of information being given and were told time after time the delay was due to operational reasons. Not the truth that the Sri Lankan President was too rude to get to the plane on time, and that we could all wait for him!! Never travel with this grotty airline as they have no customer service at all.

SriLankan Airlines customer review :  2 December 2010 by Michael Bedford   (UK)

Male-LHR via Colombo. Having booked direct flights both ways we were dismayed to be informed 3 days before the end of our holiday that our direct flight from Male to LHR was cancelled and we had to fly back via Colombo. This meant starting 3 hours earlier to get to Colombo. On arrival at Colombo our flight showed 'check-in' but no departure time. No one at the SriLankan Airlines desk, and eventually heard a rumour we were delayed, awaiting a VIP. All this time our aircraft was ready at its departure gate and never found a SriLankan Airlines rep to explain the delay. We were called for boarding 1.5 hours late and then sat on the aircraft for a further hour with no explanation. After anger levels getting pretty high the captain came on to apologise for the delay due to operational reasons. (Plane surrounded by armed army personnel). Eventually 2 helicopters arrived and disgorged said VIP - President of Sri Lanka on his way to UK . So 6 hours added to an already tedious journey with just one weak apology. We will never fly with this airline again.