SriLankan Airlines Passenger Reviews and SriLankan Airlines Customer Trip Reports

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Seats are fairly comfortable. Not bad though. The food is pretty good too. The staff are incredibly hospitable and kind. They have good service. I also love how they gave you hot towels in economy class! not only that but they had frequent drinks and kept you refreshed. Entertainment was really good to. It had a remote which was good. The cabin was clean and passenger friendly. They did lose my luggage twice however during the transit, but the plane experience was overall good.

DXB-CMB-KUL-CMB-DXB. First leg 1.5 hours delayed. We boarded on time but it was delayed 1.5 hours at the airport. We arrived in CMB at almost 7 am, thinking that everything would be on time for the second leg to KUL for 8.40 am, it was delayed till 10.45 but boarding started by 11.00. Return flight from KUL to CMB was delayed as well. Onboard, food serving was done randomly. Not in order. Since it was already delayed, we all boarded at the same time and not by zones. Our original seat was not given on our return.

LHR-CMB-LHR. Flight out was one hour late due to slow baggage loading. The cabin crew quickly served a round of drinks, an average meal with no drinks and got the cabin in sleep mode. This went on for over 5 hours during with no drink round was made. The outdated entertainment system worked but the screen and controller were in very poor condition. My main complaint is reserved for the quality of the seats, I have been so uncomfortable before and had to collect spare cushions to pad out the seat. The return was much a repeat story one client had to request water to take medicine from the same attendant three times. The screen on the entertainment system at my seat did not work and when I reported it the only interest was to note the sound worked. The most efficient part of this organization is its website.

LHR-CMB-LHR in economy. Took advantage of 'Manage my booking' and 'Check in Online' on website, which made things easier at the airport. However, requested seat on outbound leg was changed without explanation. A330 both ways generally clean and tidy except for dirty marks on and around video screens. Despite being 'new' seats with lumbar support, they are rock hard and I squirmed around continuously, but never really get comfortable. Range of movies and music was good for economy, although not AVOD. IFE system was a bit 'dicky' with handset showing signs of wear and tear on outbound, but fine on return. Food, drink and general cabin service super which mitigated other shortcomings. I would use this airline again - hope they can do something about the seats!

Male via Colombo (where we changed plane) to Frankfurt. We had two quite old planes with extremely little legroom. Furthermore the onboard entertainment didn't work at all. On the second flight (CMB-FRA) even the reading lights didn't work. As it was very uncomfortable and we couldn't really sleep, we also weren't able to read or watch a movie - 10hrs can be quite long. Also online check-in didn't work, it told us our booking can't be found. Compared to any other Asian airlines, this was very disappointing and we definitely won't be flying Sri Lankan again.

CMB-LHR early afternoon departure. Fast check-in and on time departure. Fantastic cabin crew and service with a smile. Food very good, frequent drinks service. IFE worked but not AVOD which is a let down. Call buttons answered promptly. Early arrival into LHR. Overall an excellent flight really because of excellent crew, but need to invest in IFE with AVOD.

CMB-BKK-CMB. Extremely uncomfortable seats. They are lumpy and hard. Can barely sleep. Old aircraft. The staff are not that friendly. The food is warm but not excellent. Check-in was slow in Colombo. I'd call it 'cattle class' rather than economy class.

LHR-CMB-LHR. Very impressed with the service from flight attendants. Meals served were very good apart from one of the meals on my inbound flight which was a very dry pasta. Cabin interior could use some upgrading and IFE systems as well. On my outbound flight from CMB my IFE screen was badly damaged and could not be used. Overall I can recommend and happy with their inflight service.

Delhi-Colombo-Delhi. Great experience, both flights on time. Very nice airport staff in Delhi. Fast check-in. Cabin crew really nice on both flights. Food is tasty with appetizers and beverages before meal. Pillow and blanket in every seat. Colombo airport is great with many shops! Only miss inflight entertainment on 3.5 hr flight.

LHR-CMB economy. Fast check-in and friendly ground staff. Flight left on time and arrived early into Colombo. Warm and friendly welcome onboard by Cabin Crew, who smiled and were proactive. Drinks/nibbles, menu card with 3 meal options and cognac/brandy. Mid-flight drinks/snack runs with genuine service. Good breakfast with fruit, yoghurt, breads and hot meal. Only down side on A330-200 is the IFE which remains out of date with no AVOD. Attentive service makes up for what they lack in up to date aircraft. Look forward to return flight.

LHR-CMB. Planes slightly dated and worn and seats could be more comfortable. Good selection of films on the inflight entertainment, screens were viewable, but the image quality not great (in my seat anyway). On the plus side, food was really good, and drinks were offered frequently.

LHR to Colombo. Greeted at check in desk 4 hours before departure with request to fly following day as flight overbooked - there were 10 of us on the ticket including 4 young children! Pre-booked seats were in middle of plane. By the time meal service met in the middle there was no food choice. Colombo to Male ok. On return at Male airport, we waited 2.5 hrs to get checked in. Took off 1 hour late. Colombo to LHR had to rush between planes. Same problem with no food choice (difficult with children). Drink service - they had run out of Tonic water before serving half the plane and everybody complained how dry the air was.

My wife and I boarded a plane from Colombo to Tokyo and the service provided by the ticket counter and crew was, to say the least, very unprofessional. We were made to wait outside the check-in area for an hour. The ticket counter outside the airport gates were unprepared and kept bouncing us from one office to the next. After being told to go inside and check-in; the guard told us we could not go inside until our flight was posted on the monitor. Furthermore, once we arrived at the ticket counter to check our bags and receive our seat numbers, the gentleman behind the counter seemed to have little knowledge of his duties. Again, we inquired about lounges for Platinum American Express members, and I was met by a very rude staff member who was loud and belligerent. To add insult to injury, one of our bags did not arrive in Tokyo along with the other bags.

BKK-CMB-CDG, FCO-CMB-BKK. We paid 2400 EUR for two business class tickets. Surprised by quality of the service. BKK check-in was quick and easy, fast track offered. Skyteam lounge in BKK, is basic, felt cheap and run down. Flight to CMB was ok, old cradle seat for 3 hours, welcome Champagne, cocktail before meal and wine during the meal, meal was ok, but very friendly staff and attentive service. CMB lounge was better. Flight to CDG was good, lie flat seat for 11 hours, IFE did not work at all and they did not bother to apologise. Check-in at FCO was quick and easy, fast track offered, but lounge at FCO was another sad one, very limited food. Seat was old cradle seats, hoping to have lie flat but no luck. We were the only passengers in biz class, there were 4 flight attendants and 2 passengers. Good service but was a bit too much, they brought out full tray of cheese and fruits, it was very nice. IFE did not work but they offered media player which worked well. Flight to BKK from CMB was ok, we got off the plane in BKK, they gave us fast track pass, so we could avoid BKK immigration mess. They don't have lie flat on all their business class, but the friendly staff and attentive service makes up for it.

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