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SriLankan Airlines Passenger Reviews and SriLankan Airlines Customer Trip Reports



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SriLankan Airlines Customer review :  21 October 2013 by Robert Turner    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Our flight from Heathrow to Colombo was without doubt the worst flight experience I have had. I don't sleep on long haul flights so distractions and entertainment are absolutely essential for me. It soon became apparent that there was a problem with our system in our window side seats with the entertainment system we alerted a cabin crew member who said they would reset the system, no follow up communication was received and the system still did not work and after food had been served staff were not very visible and as the flight deck also operates the call button this was not an option either as it was not working. Eventually a second flight attendant was alerted and again we were told that it would be reset, again nothing was done. A third member of staff was told of this and yet again nothing was said or explained to us. 9 hours had passed during this time and I was going stir crazy no sleep and not even able to read as the controls also operate the reading light. Eventually it was time for our second meal and we made one last attempt to resolve the problem and this time the staff member had the guts to admit that it was not working and would not do so for the flight and that several other people were affected as well. 11 hour flight with no entertainment whatsoever, no way to read or call a flight attendant, they were rarely present between meals and the only way to get there attention was hope someone else used the call button. No offer of refreshments between meals and fairly surly staff, this is not acceptable treatment for human beings trapped in a metal tube for such long periods of time and should be taken very seriously by the Airline. I was praying that it would be over and have never been so relieved or eager to leave an Aircraft. In defence all of our short flights were fine and the return flight from Colombo to Heathrow was such a staggering opposite to the original that I find it hard to believe that they are the same airline, unfortunately the first experience was too terrible.



SriLankan Airlines Customer review :  19 October 2013 by V Hadley    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We travelled from Singapore to Colombo and then onto London. The shorter flights were older planes but still comfortable. The long flights both ways had lie flat seats and we all slept for about 5 hours, perfectly comfortable. One of the planes had on demand TV the other you had to wait for movies to start but it was fine. Where they really excelled was their food and service, the food was very good and served very nicely and they also changed the choices around for my daughter. They put us up in a hotel on our return transit through Colombo, so it was very easy. Much better than Qantas business class and for about a third of the price on our dates.



SriLankan Airlines Customer review :  17 October 2013 by A Firth    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew LHR-CMB. A330-200. I was apprehensive about my trip after reading reviews on this airline. I needn't have worried. Check in at LHR was very efficient, the only time I have ever been able to have a joke and laugh with the staff at check in. Boarding was slightly late, but flight still left exactly on time. Being over 6", I had an aisle seat, a lot of legroom for an economy seat! Encountered turbulence over the Channel, staff were very good at dealing with passengers that clearly did not understand what the Seatbelt Sign meant. Amazing food, followed by a very comfortable sleep, the cabin heat was turned up to make it very cosy for a night flight. IFE is very dated, but you can live with it, Sri Lankan are supposedly updating during next year. Landing was an hour early and baggage was ready for collection very promptly. A very pleasant experience and looking forward to the return!



SriLankan Airlines Customer review :  16 October 2013 by Karan Kothari    (India)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew BOM-PVG and PEK-BOM with a stopover in Colombo. We were very pleased with the level of service with SriLankan. All flights were on time and the aircraft were okay. Seats were pretty comfortable. Meals were adequate although some combinations of food were a little odd. Inflight entertainment was joke with very poor sound and picture quality. The toilets on the plane were regularly cleaned and the attendants made sure that they were well stocked. Would I fly with this airline again, yes especially for the price I paid. FA's were very attentive and friendly.



SriLankan Airlines Customer review :  4 October 2013 by Mendanha Valentine    (India)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Bangalore to Bangkok via Colombo and Back. On the Bangalore-Colombo-Bangalore sector food was pathetic, portions very small and no drinks served. Sad considering it is an international sector too. From Colombo- Bangkok-Colombo, food was good, aircraft old, and only wine and beer were served - no other alcohol. Flights were on time, and their 30Kgs baggage allowance is a bonus. Considering I am over 6' tall, I found the seats comfortable and legroom good. Not a bad airline considering I found the food better than Emirates. Only complaint I had was that the gates on the ground floor lacked air-conditioning, seating capacity and was stuffy and sweaty.



SriLankan Airlines Customer review :  2 October 2013 by Kan Vidyan    (USA)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Pittsburgh-Toronto-Ottawa-Frankfurt-Colombo-Heathrow-Toronto. Also included as part of our itinerary was Colombo- Trichy-Colombo. The SriLankan code share flights A340/A330 were old. The A320s used for short hauls are not that bad. The hospitality used to be very good few years back, but now standards have dropped quite badly. The most annoying thing was that I pre-booked for AVML throughout my entire journey but it came with an absolute shocker in two separate instances. I was offered beef salad along with AVML main course on my way to Colombo. The cabin crew were rude in their behaviour. On my return the same thing happened, chicken or fish salad was served along with AVML. Despite those incidents the AVML tasted good. I hope the airlines would take better measures and educate cabin crew on respecting the beliefs of its customers or at least keep them informed of what's being offered them.



SriLankan Airlines Customer review :  2 October 2013 by Steven Reitano    (Australia)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

On my return leg, my opinion has completely changed. LHR-CMB-SIN. I will never fly them again, customer service is the worst I have come across. I am yet to see a lie flat bed, delays mean that I am out of pocket, the lounge simply does not rate. My care factor of this airline is the same as the care factor shown to passengers - absolute zero. I get better service from no frill airlines!



SriLankan Airlines Customer review :  27 September 2013 by J Fox    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-CMB-MLE-CMB-LHR. Very old and dated aircraft, entertainment old style loop system. My remote control was broken so couldn't play any games, notified crew who didn't care, didn't even write down/look at seat number. Terrible service both ways. Outbound - the cabin wasn't even a quarter full yet still had our meals thrown at us and not even offered anything to drink just given a very small glass of water. Crew seemed more concerned with getting to crew rest (curtained off passenger seats at the back). Inbound - even worse service than outbound! Asked for a veg meal, was told there wasn't any, yet the crew member on the other aisle was handing out plenty of veg meals. Basically there wasn't a veg meal available for me! Were not given bread like everyone else, had to ask for it. During drinks service asked for a sprite, was given a glass decanted from a standard sized can. Other passengers around us were bring given the whole can. Safety onboard is almost as bad as the customer service. Seatbelt sign went on numerous times for turbulence and numerous times this was completely ignored by most passengers. Crew didn't say anything and were not enforcing it. Completely undermines the pilots, why bother putting it on in the first place! Also flight from MLE-CMB there was no cabin crew sat at either of the third set of exit doors!



SriLankan Airlines Customer review :  17 September 2013 by G Dutton    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-CMB-LHR, August 2013. Hadn't used Sri Lankan before and chose on the basis of value for the one-way flight. SIN-CMB was a recent A320 with AVOD. Only complaint was lack of footrest and limited seat recline but this wasn't a major discomfort on a 3.5 hour daylight flight. Good service standard and choice of menu items. Punctuality was good and PA announcements clear and appropriate. Pity about the remote parking at Colombo but an airport limitation rather than airline. CMB-LHR in an A330 with fully horizontal recline and AVOD (with flight progress disabled for some reason). Again excellent service, catering and punctuality. SIN Lounge was fine and the alternative at CMB adequate while the regular airline lounge is being renovated. Complimentary limo transfer at Heathrow worked well despite slow luggage delivery - not sure whether airport or airline at fault here.



SriLankan Airlines Customer review :  9 September 2013 by S Nagoor    (UAE)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew CMB-DXB recently, on board the A320 (4R-ABK), although there wasn't any personnel TV's, I must say that SriLankan's software seems to be the best. Boarding at CMB was highly organised, followed by a warm welcome on board, and must say that all crew were highly friendly and efficient. Flight was on time. Food quality was in fact of superior standard, the crew kept me well fed on board right throughout the flight. Plus kids were given free complimentary goodies. Choice of drinks were good too. I would highly recommend this airline to anybody who needs comfort, quality in flight service and all for good value for money.



SriLankan Airlines Customer review :  9 September 2013 by M Bowd    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Business Class from Singapore to Colombo then Colombo to Frankfurt and return. Top service, excellent food, friendly courteous staff, and great seat, fully flat leather seats on the A330, and big leather recliner seats on the A320. The best part was the price, 50 percent cheaper then other business class fares for the same distance. Will use them again.



SriLankan Airlines Customer review :  4 September 2013 by M Silva    (Canada)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight from Frankfurt to Colombo was on time, comfortable and the service good. Flight back from Colombo to London was delayed but arrangements had been made to rush those of us who had connecting flights to Canada through Heathrow so that we were able to make our connections. The in cabin service was excellent and the entertainment service on the flight back was much better than on the flight to Colombo.



SriLankan Airlines Customer review :  2 September 2013 by P Barrett    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PEK to BKK. Great crew with excellent service. Loved everything about the flight and extras apart from one thing. The seat. It was a new style one they have and was without doubt the worst seat I have ever sat on in my 40 years of extensive a air travel. Two questions spring to mind. Who on earth got away with designing it and who inside UL actually sanctioned its purchase.



SriLankan Airlines Customer review :  27 August 2013 by T Cook    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London to Colombo return. Check in at LHR very efficient, however, check in at Colombo was very slow. On board the service on both flights was very good, the crew was ever present and professional with plenty of refreshments served throughout the flight. Food was of very good quality and snacks were available mid flight. Outbound the seats were spacious and there was plenty of legroom, slightly less legroom on the older aircraft on return. Planes and toilets were clean. I cannot comment on the inflight entertainment as did not use. Overall a very good service. Would fly with Sri Lankan Airlines again.





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