KLM ROYAL DUTCH AIRLINES   Passenger Reviews and Customer Trip Reports

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KLM customer review :  26 September 2009 by E Young   (UK)

Singapore to Schipol on 21st September had seats which did not recline and arm rests could not be raised. Yet KLM charge full prices for those seats on a 12 hour 25 minute flight. Vegetarian food was inedible. I have to say cabin crew were excellent, that is the only good thing about the flight.

KLM customer review :  25 September 2009 by K McKirdy   (UK)

GLA-AMS-GLA Economy. Outbound a superb flight on a 5 week old KLM Cityhopper Embraer E-190. Very comfortable aircraft with great legroom. Nice coffee served .Crew excellent. Inbound flight was on a full KLM Boeing 737-300. Gate/Security Check area cramped at AMS due to full plane load. Flight OK however.

KLM customer review :  25 September 2009 by Pieter Boone   (Netherlands)

AMS-MAD-AMS. Crew friendly and inflight service acceptable. On my recent trips I have noticed that the Europe Select section (business class) is just two rows and that the airline does not leave the middle seat empty, even if there are plenty of seats in economy. The automatic transfer machines at Schiphol are perfect for checking out the load and doing a last minute seat change.

KLM customer review :  24 September 2009 by K Fong   (Malaysia)

KUL-AMS-BAR return Economy. Flew on new 777-300ER KUL to AMS. Full outbound. Efficient service, reasonable food, chaotic transfer at AMS but made connecting flight on time. Seats are hard and do not recline much so didn't sleep at all. IFE good but not all seat back screens were working. Return journey was uneventful. Would fly again due to good connections at AMS to rest of Europe.

KLM customer review :  24 September 2009 by A Omar   (Malaysia)

DUB-AMS-KUL Economy class. Transit in AMS was less than 50mins so had to rush from one gate to the other. On arrival at the gate, I was told that they had changed my booked aisle seat to the one behind it. No big deal as long as I get an aisle seat! B777-200 clean, legroom was extremely small. AVOD was ok, plenty of choices. Food tasteless and small portion. Flight attendants were attentive, polite and honest in their approach.

KLM customer review :  22 September 2009 by Quentin Wasi   (Netherlands)

KLM fills business class to the last seat on short haul fights, so there is no difference in comfort between economy and business class. The narrow seats don't offer enough space to work comfortably. The crew is attentive and the food good but it's difficult not to feel let down. On long haul flights KLM has bigger seats that can't be converted to a proper flat beds - on day flights this is not an issue, but I find it difficult to sleep on night flights.

KLM customer review :  19 September 2009 by M Al Bugeaey   (Canada)

Toronto-Amsterdam-Dammam. The flights from Canada to Saudi Arabia was good, however the food was bad compared to other airlines I tried. Flights from Amsterdam to Canada a very old plane with no entertainment. I usually request a Western Veg meal on all of my trips. However I was given an Indian Veggie meal, and when I asked the flight attendant about the my Lacto-Veggie (Western Veggie) meal that I requested few weeks back, she replied sorry sir, because there are a lot of Indian passengers on this flight we only prepared Indian Veggie meals! This happened twice and I'm sure it will happen again and again! I was also surprised that KLM gave me only 50% of my mileage on my April 2009 trip and 100% on my March trip!

KLM customer review :  19 September 2009 by Andrew Fleming   (Ghana)

Accra to LHR via AMS. First leg a 777-200, clean and reasonably comfortable cabin, but the seats do not convert to flat beds. Crew attentive and entertainment of a reasonable standard. Good quality headphones with noise reduction. A simple amenity kit given out. Food and drink service reasonable. Food slightly disappointing. An adequate light breakfast was served before landing, this could be done a lot later that it is, something I found frustrating on previous flights on this route. Before landing passengers are offered a gift. The short hop from Amsterdam was a 737-800. The flight was full and service in the business cabin excellent. With a little flexibility it was possible to get a return fare for just 60% of the standard fare. Only downside was the hour long wait for bags in terminal 4 at LHR but one probably can't blame KLM for this.

KLM customer review :  18 September 2009 by Ralph Janssen   (Netherlands)

AMS-DXB-AMS on a full B777-200. Seats were horrible : lack of legroom and if the passenger in front of you reclines his seat, you can't move anymore! Seat reclining wasn't very good either. AVOD was good . Great choice of over 100 films and music. Food was pretty good.

KLM customer review :  15 September 2009 by J Leong   (UK)

On the whole, the service was reasonably satisfactory but this was mainly due to the cabin attendants. Edinburgh to Amsterdam was delayed in landing due to air traffic control, however I still managed to catch my flight from Amsterdam to Atlanta. Cabin attendants on both flights friendly and professional, and service with a smile and a positive attitude. The main meal from Amsterdam to Atlanta was not very good, it seemed the airline have downgraded the meal service to save costs - meals served in throw away cardboard containers with plastic cutlery and meals sizes tiny. There was only choice of chicken or vegetarian. In flight entertainment ample but could do with wider music selection. Seating comfortable for economy and the toilets were kept clean.

KLM customer review :  8 September 2009 by Annette McKenzie   (Germany)

Just returned from SIN in Business class, everything was excellent. The KLM of old. Professional crew, food OK and on time.

KLM customer review :  4 September 2009 by M Heather   (UK)

HKG-AMS-LCY in business class. Having flown out with Air France to Beijing (see review on the Air France page) I had high expectations of KLM. But in honesty it is hard to believe that both airlines are in common ownership - Air France has a much better business class product. Take for example dinner: Air France offered 2 choices of starter, 3 choices of main meal, cheese and a dessert trolley all served course by course; KLM offered 1 starter (take it or leave it), 2 main meals, 1 dessert all served together on the tray. HKG-AMS was on an ancient, but internally refurbished B747-400 combi. Seated upstairs, the flight was more or less full, but the cabin crew coped well. Two meals (supper and breakfast) were edible. The wine choice was exceptionally good. The angled lie-flat seats were uncomfortable. AMS-LCY was operated by CityJet on a RJ-85. A small cold breakfast was served to business class passengers. Economy class got a roll. All flights were on time. I chose KLM over Air France for the return journey as KLM serve LCY which is much more convenient for me than LHR. And I'll continue to use KLM for that reason -; I just wish Air France had more flights from LCY to CDG, instead of routing the majority of their LCY flights to Orly!!