KLM Customer Reviews and KLM Passenger Trip Reports

OTP-AMS-OTP. Staff at Schipol polite, helpful and friendly. On the OTP-AMS flight: Flight attendant not so nice. Asked for water and a juice, only got juice instead of water as if my choice was limited to one. It was an afternoon flight so sandwich as a "snack" was acceptable. On the AMS-OTP flight: Flight attendants very nice. Got both water and juice, as well as real milk in my coffee. Some people got two coffees - so clearly there's no limit of one per person. The only issue was the meal. My ticket said "Lunch" for meals provided and all I got was this tiny little chicken wrap with more wrap than actual chicken. Same as on the way over, except this was a mid-day flight so I expected an actual lunch.

HKG-AMS-FCO, AMS-HKG. The service was okay and everything was fine on the outbound flight, the crew responded to my requests, spacious seats and brilliant headrests for sleep. I slept six hours during the long flight! However, on my flight back to Hong Kong, the ground service was not quite as promising. The check-in lady restricted what I could take and asked me to re-pack my stuff as I was only allowed to check in a bagg of 23kg in weight! On my flight back home, the aircraft was too cold. Overall the main problem was the attitude and enthusiasm of staff members.

AMS-HAM. Business class upgrade very disappointing. Food terrible. Drink offered 5 mins later as afterthought. Upgrade a waste of money. Complaint to KLM generated a £50 voucher-means I have to add to it to be able to use it - pretty useless.

BHX-SPL-YYZ return Aug 3-14. Flight late out of BHX (good advice by mobile from KL) but still plenty of time to transfer in SPL. Lounge in BHX small and ordinary, did not use the one in SPL due to late arrival. Good flight to YYZ (777-200 almost full) with pleasant crew addressing passengers by name, reasonable food and wine and an on-time arrival. Average wait for baggage. For the return, YYZ lounge extremely tatty with dirty seats and tables, a poor experience. A330-200 left on time, 80% load. Again a pleasant crew who sorted out an unserviceable seat belt problem quickly and with humour. Food was indescribably dreadful, no choice of starter which was just a few vegetables, 3 main choices but totally inedible overcooked fish and then a strange combination dessert/cheese plate. White wine was luke-warm. This would not have been an acceptable meal in economy, for business it was a disgrace. Again the transfer in SPL was easy and the BHX flight on time. I had collected my bag and was in my car 25 minutes after arrival, brilliant.

AMS-FRA-AMS. Plane was delayed in both direction. In both cases no apologies from the crew. No tomato juice on board. Mini-pretzels for dinner. Might as well fly a low-cost airline.

YYC-AMS-TXL and TXL-AMS-YYZ in Economy. Would definitely recommend KLM for travel between North America and Europe thanks to pleasant cabin crews, personal assistance from a smiling attendant at the self- transfer kiosks at Schiphol, and good on-time performance. KLM feeds you well, too, on long-haul flights. If you are taller than 5' 8" (1.73 m), however, I would recommend considering paying extra for a "Comfort" seat on long-haul flights, as standard economy seats can feel confining and be difficult to get out of if the passenger in front fully reclines his/her seat.

AMS-YYC. Boeing 737-300. Check in went very quick and we did not have to wait, and relaxed in the luxurious business lounge. Boarding also went smoothly and we received a warm welcome from cabin crew. Immediately served drinks. During the flight, the attendants were consistently helpful. The lunch was worthy of a 5-star restaurant and everyone was given a 500ml water bottle and a plastic cup. Business class seats were quite comfortable, and could be seen as a bed when fully reclined. Features include a back massage setting, a reading light, and a privacy hood. Inflight entertainment was also enjoyable, only the selection of new movies was not very extensive.

I flew Amsterdam to Toronto, and the flight was excellent. Plane was a 777-200ER. The seats were extremely comfortable, IFE was great with tons of choices, and the food was pretty good. The service was decent and the flight was good. No delays and we arrived at Toronto on time.

Flying Jakarta - Amsterdam (KL810) and return (KL809) in June 2012 with the Boeing 777-300. Nice plane, attentive staff, who stayed nice and professional even when some guests did not behave very well.

My husband has a spinal condition, hence the reason for business class tickets, so he could lie down during this very long trip. Unfortunately on both the outward and inward bound journeys we experienced major difficulties with our seats (and entertainment systems). On the trip into Holland, neither of our seats would recline at all (and neither entertainment systems worked at all). Staff did their best to alleviate the situation – unfortunately to no avail. They ended up dismantling my husbands seat and propping it up with toilet rolls so my husband could have some relief. They dismantled the seat a number of times during the journey and made him as comfortable as possible given the situation. Cabin staff were understanding and as helpful as they could be under these conditions. Outbound journey from Holland was marginally better, again the seats required a number of re-boots and although they eventually became operational the in-house entertainment systems did not recover. In all airports we experienced a high level of care and professionalism in staff organizing wheelchairs and transport.

Marseille-Amsterdam (KL 1410) was ok but crew was only thinking how can we get home as soon as possible. Flight on Fokker 100 left the gate 20 minutes before schedule. Seating is 3-2. This was also the problem. We had reserved the two seat row. Next to us (three seat row) was a family with a baby and 3 year old. For some reason, flight safety reasons, they where not allowed to be seated there. The flight attended asked them to swap places with us. They didn't ask us anything! When the father told them they didn't want to be separated, the purser just told them, that they had to get of the plane if they didn't co-operate. Again they didn't ask us something. While we started taxing we had to swap places. Strange if you keep in mind the flight safety. The purser didn't apologize during the rest of the flight. The flight itself was also uneventful . No information came from the flight deck just till a couple minutes before descent to Amsterdam. We landed 5 minutes late due to landing on the Polderbaan. If the crew handled the family seating more polite and asked us if we had any problems with changing seats, It would have given me a satisfied feeling about the service with KLM. This crew just wanted to be home as quick as possible.

Good value for the money, Amsterdam-Marseille KL1411 in Embraer 190. Check in went smooth through the Internet. The baggage drop-off is now a days also fully automated on Schiphol. We were dropped off with a bus at the parked plane. The cabin was clean and modern. Drinks and sandwich are served for free. We had a slight delay (10 minutes) due to some bad weather, but arrived on time in Marseille. The flight crew gave us a good update about the route and weather in Marseille. The seating was ok, enough space for this relative short flight. Would fly them again if the crew is like this all the time.