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Rating = 1.0 (very poor) to 5.0 (excellent) |
KLM - by Sebastian Meyer
12 April 2007 Customer Trip Rating : 
KLM continuously outdo themselves to provide a more and more mediocre
level of service. The food in Business is hardly better than in economy
- uneatable cheese rolls (on short haul). Flight attendants and gate
agents couldn't care less. Planes are dirty. On flying dozens of flights
between Berlin and Amsterdam, there are few specific incidents that you
can complain about - I guess that's what makes them the "reliable"
airline. But on the other hand, I can't think of another large European
carrier that provides such a dull, uncomfortable and aggravating
experience. The only exception is the on board magazine which is always
quite fun to read. KLM really needs to shape up.
KLM - by F Vedrenne
12 April 2007 Customer Trip Rating : 
MAD-AMS-MAD on Economy class. Check in really fast, however security in
MAD is sometimes a bit of a pain. The flight was actually delayed until
next day due to some technical problems, however, all the KLM crew did
their best to provide a very good service, and never showed impolite or
nasty. We were placed in a really nice hotel, next day the flight
departed later than programmed due to some late coming passengers,
however the cabin crew went around the cabin serving water and snacks.
Service itself was really nice, and although you only get a sandwich
which personally I find really good, the service is polite and friendly,
and you really feel safe flying an airline that takes good care of you.
The return flight was really nice, I got an emergency exit seat, and we
were asked if we understood the safety instructions, the cabin crew was
around really often during this short flight, always friendly, and they
did respond nicely to the people who rang the call buttons (this is the
only airline that I have ever seen answering nicely to this). The delay
was not their fault, and it is not the delays or any of that stuff that
makes an airline good or bad, but the way they respond to this things,
and KLM did really good, they are attentive and a really classy airline,
I would choose them just for the sake of feeling safe onboard.
KLM - by Dave Booth
10 April 2007 Customer Trip Rating :
CGK-KUL. In response to the previous post, I was indeed able to speak to
a human at KLM today but received no real assistance and considerable
dishonesty. My flight was CGK-KUL, which I knew would not operate as the
inbound flight had a 14 hour delay. I contacted the Jakarta office as
soon as they opened and requested a transfer to another carrier. After a
few telephone calls back and forth they claimed there were no seats on
other carriers and I would have to fly the next day. I called Garuda
sales myself who advised me that seats were still available on one of
their flights and offered to sell me a ticket. I got back to KLM and
told them about Garuda. KLM said that Garuda must have been 'hiding'
seats from them which I find very hard to believe. This is the second
time KLM has let me down on this route but I can assure them it will be
the last.
KLM - by Mario Tanudiredja
10 April 2007 Customer Trip Rating : 
ARN to AMS and return in Economy Class. In overall both flights were OK
and luggage well handled. The sandwiches and drinks served onboard and
good enough for such a 2 hour flight. KLM ground staffs and cabin crews
were polite and helpful.
KLM - by Peter Cartledge
26 March 2007 Customer Trip Rating : 
BHX/AMS/YVR Return Economy March 2007 . Outward BHX/AMS delayed two hours but I made the connection
to YVR. Despite comments about communications elsewhere on this site I was able to e-mail a
complaint to KLM web site from BHX airport while waiting; a reply received with abject apology as
few days later. AMS an excellent hub compared with the dire LHR which I will try to avoid at all
costs. IFE is very good on a very new a/c, but hasn't changed in several months. Return trip YVY/AMS
very average with awful old MD11 a/c IFE very out of date with old overhead monitors. Food and drink
quite good both ways. Again, despite other's comments, I have also found that it is possible to
speak to a human being on the telephone if needs be.
KLM - by Paul Crichton
26 March 2007 Customer Trip Rating : 
Johannesburg to London Heathrow in Economy. The connecting European flight of this journey is pleasant enough if you are prepared to sacrifice a
few hours extra travel for reduced airfare at certain times of the year in comparison with direct
flights to JNB via rival carriers. However be warned if you intend to fly economy on the AMS to JHB leg! The 767 400 aircrafts used on
these routes are the most cramped I have come across in 15 years of international flying. I am 5'
10in tall and I measured 4 inches of all important knee room on the Heathrow to Amsterdam leg
whilst I had 0.5 inches if I sat upright on the JNB leg which is unacceptable on a long haul
flight. The inflight entertainment is behind the times with ceiling tv screens only on offer
with no choice of movie. Whilst the in-flight food is miles ahead of any other economy offer
including BA, Virgin, United, Continental, Nationwide, (the awful Iberia) and Lufthansa I would much
rather grab a few hours sleep on a long flight which I cant do when I feel like a sardine in a match
box. Not to mention my wife and I are still waiting on our luggage to make its way back from JNB. .
this after similar problems on the departure flight. from AMS. All in all stay away from KLM unless they refurb their ageing aircraft and employ new baggage
assistants.
KLM - by J Steel
26 March 2007 Customer Trip Rating : n/a
BHX-AMS-KUL. Good food and staff varied from good to excellent, 747 was
combi which meant less passengers and did not feel overcrowded. Catering
good including the leg from BHX-AMS where sandwich and wine was served,
compare this to the LCC on this route. Only downside was not PTV's on
this long flight this is the one side where KLM lets itself down & delay
at AMS where delay was made at gate saying "don't know if flight will go
speak to you in 15 minutes" came and went then boarded an hour later
without any information. Managed to get a seat next to the galley on the
747 which was a nice cabin to be in. All in all good flights with KLM
and avoided Heathrow which is always a bonus
KLM - by S Isaac
24 March 2007 Customer Trip Rating : n/a
KUL-AMS-STR, LHR-AMS-KUL on 737/747 aircraft. On 747 cabin staff were
extremely rude, unhelpful and unwell groomed. On flight into Stuttgart
cabin staff surprisingly friendly although interior of aircraft slightly
dirty and worn. Food acceptable except for ridiculous 3AM wake up by
FA's asking whether you would like ice cream or noodles. Inflight
entertainment was drop-down screens and a few movies were shown on a
loop on the long haul sectors.
KLM - by Jane George
24 March 2007
In the past I've used KLM frequently as they fly from nearby Cardiff
Wales airport. But my last 4 experiences have been disastrous -
cancelled flights and lost luggage. Cardiff personnel said at the time
that they had to deal with up to a 12 irate KLM passengers per flight,
and they blamed Schiphol hub. So I gave up and used other airlines at
Heathrow. I'm now organising a trip to Greece, and to avoid the tiring
M4 journey would like to give KLM another go. I wonder whether KLM
would guarantee me a better experience this time round.
KLM - by P Vivek
24 March 2007
Atlanta-Amsterdam-Hyderabad. The flight from Atlanta to Amsterdam on
fairly new Airbus 330 with personal inflight entertainment with latest
movies and plenty of classics to choose from. The flight from Ams to
Hyderbad an ancient MD-11. I didn't even know many airlines still used
these aircraft. The plane was full to the brim and cramped. Exactly same
experience on both legs of the return flight. KLM flights on time. The
food was better than what some airlines are serving. Overall a pleasant
trip and would recommend KLM for their very competitive fare. Lufthansa
wanted to charge and additional $150 for the same journey.
KLM - by Ingvar Backéus
20 March 2007
Stockholm-Amsterdam-Kilimanjaro and Dar es Salaam-Amsterdam-Stockholm in
Economy. My request three weeks before for an upgrade (using Flying Blue
miles) to Business class on the outbound journey had conveniently been
forgotten. STO-AMS: The sandwiches served on the European flights are
barely edible. AMS-JRO: The MD11 had been renovated, which means that it
had been “prepared for“ personal video screens (although only the old,
fading ones existed in practise), that the headrest could be modified
(which helps avoiding to fall onto your neighbour when asleep; actually
a good thing) and the rows are arranged 3+3+3 instead of 2+4+3. Food OK.
DAR-AMS: To my embarrassment I found myself classified among “elderly
and disabled passengers” and was offered to board first! Food distinctly
poor but the sudoku (and pencil) offered with the food was agreeable.
AMS-STO: The morning fog at Schiphol was worse than usual and created a
nearly complete standstill. In my case it only meant three hours of
extra waiting for departure, but as always when there is fog at a major
European airport hundreds and hundreds of passengers were forced to
spend hours in chaotic queues at the transfer desks. How come that it
seems completely impossible for the airports to plan for such
situations? Anyway, the delay gave me time to buy and eat a decent
sandwich at the airport. In summary: I still enjoy flying KLM, finding
their shortcomings more amusing than annoying.
KLM - by Robert Marshall
20 March 2007
Gla-Ams-Kul in economy. Altogether quite a good experience, plus value
for money. Fa's good, IFE not up to modern standards, food bearable but
at this price all I expect. Schipol still the best in Europe for transit
facilities.
KLM - by Brian Murphy
6 March 2007
Amsterdam to Cardiff return. Cabin crew on both legs were excellent -
friendly, professional and well groomed. Was upgraded on the Cardiff-
Amsterdam route to business. This has occurred now on a number of
occasions. KLM and Air France have a very good policy in place in that
if economy is overbooked, they look through their list of passengers and
then upgrade those on the highest tier within the Flying Blue programme.
However, although the FA's serving on business class were superb, the
food consisted of a little box with a few snacks, and it is really
surprising that KLM UK are not promoting more of Dutch cuisine and
traditions. You get this automatically on Air France City Jet from
Dublin to Paris, in economy class, so I would be very annoyed if I had
wasted money on a business class ticket. KLM UK needs to get its act
together on this. However, drinks were readily available and served on
a tray, which was a nice touch, and the coffee was even served in
porcelain cups. In summary, KLM UK are to be highly recommended and it
is great to see a European carrier not asking their passengers to shell
out for food and drinks! SAS, Aer Lingus and Swiss should take note!
Hopefully, they will continue with this policy in the future! Worth
travelling with however!
KLM - by L Eames
3 March 2007
Bristol to Vancouver via Amsterdam, Airbus330-200 in World Business
Class. On the whole a pleasant experience. Only three passengers in club
class on Bristol-Amsterdam run, so lots of attention. KLM lounges in
Schipol are not easy to find - ok but not great. Flight to Vancouver
from Amsterdam very pleasant, staff pleasant and attentive without being
obsequious. Seat comfortable and entertainment adequate. Food not great
but not inedible. On return journey of this leg managed to sleep even on
the sloping "bed". Staff again pleasant and helpful. In all, the
journey was only let down by the return flight to Bristol from
Amsterdam. There was no KLM plane available so they substituted a
Transavia plane. The plane was full (otherwise I think they would have
just cancelled the flight). Crew were rather sullen (I got the
impression they had not expected to be working). Ground staff must have
known there was no club class on this plane but did not mention it and
we only found out on boarding. A plastic sandwich and a coke is not the
same. I am still waiting for a refund.
KLM - by Jeffrey Michels
1 March 2007
AMS-AUA-AMS in Business. Haven't flown KLM C class for some years so
was anxious if KLM had improved its service. Alas, none of it. Old, worn
out plane (MD-11), dirty bathrooms which didn't flush properly for the
last 2 hours of flight. Still using TV monitors in cabin. Entertainment
lcd screen that was completely faded. Rushed food services (perhaps to
disguise the poor quality?). All in all a disappointment. Suggest KLM
give their personnel the tools so they can give value for money to
customers.
KLM - by Norman Lentsch
27 February 2007
After 10years of going through 3 different designs of Gold and Silver FD
cards, I have to say I think I'm done. Deteriorating Cabins are being
renewed - one would thing its a good thing, but the new economy class on
the MD11 offers far less room in between seats. Dammam-Amsterdam was
cancelled - in turn I was delayed in the middle of my trip for 24 hours.
No compensation, no nice words from the ground staff. All Passengers
were basically ignored and pushed around. Next day finally leaving, if
it was by boarding passes there were 2 more people with the same seat as
I. Eventually I received a seat. Amsterdam thankfully being one of the
nicest hubs in Europe made my 9hour lay over comfortable.
KLM - by H Martin
26 February 2007
Amsterdam-Chengdu-Amsterdam in economy. Excellent 10hr flight in a
pristine 777, and plenty of space as economy was very quiet (only 30 or
so passengers). We were treated very well: two main meals, cup noodles,
ice cream and as many snacks/drinks as I could eat/drink. FAs friendly
and pleasant, perhaps because they'd just enjoyed a long stop-over in
China! Seat-back TV welcome in economy, and a large amount of movies to
select, on-demand. Both flights early, and I would certainly recommend
travelling this route in the winter months, as every flight is bound to
be quiet. Summer may be a different matter.
KLM - by Norman Sutherland
19 February 2007
10 years ago I was a regular customer with KLM flying mainly long-haul -
North & South America, SE Asia. Then KLM was a premier European carrier,
certainly in the top half dozen. Cabin Service was excellent as was
reliability, but by far the best part of choosing KLM was being able to
route through AMS and avoiding places like LHR and CDG. I've seen a
steady deterioration in KLM over the period - ranging from poor customer
service, through ageing cabins and poor IFR, to some dreadful meals.
Their takeover of Air UK and subsequent decimation of their previously
excellent route network was a very shabby affair. AMS remains one of the
best hubs in Europe, and is the only reason I still occasionally use
KLM, though far less than previously. It's hard to pin point exactly
what turns an excellent airline in a mediocre one. I guess their profit
margins remain good and as long as they keep filling the planes, there's
not much incentive to change, but looking at this thread there's not
many positive things to say about the current KLM experience.
KLM - by Mark Wilson
19 February 2007
With regard to the comments by C Carroll and Annette Mckenzie regarding
KLM, I would point out that if C Caroll is a British or other EU
national, as Cyprus is now a member state of the EU, a passport expiring
in a month would not be a valid reason for Cyprus to refuse entry to an
EU national.
KLM - by Dave Booth
15 February 2007
CGK to KUL return, World Business. All the online and ground handling
procedures were fine except for KLM's choice of the grottiest lounge at
KUL. KLM codeshare with MAS, so why no access to the excellent MAS
lounge? The flight was OK - not good, not bad, just OK. OK food, FA's,
seating and legroom. It certainly didn't feel like business class, more
like other airlines premium economy. For a two hour flight each way it
was fine but for those who remained on the flight for the long haul KUL-
AMS I fancy it was an uncomfortable experience.
KLM - by Annette McKenzie
15 February 2007
I do not understand why KLM is slated for not allowing customers to
board an aircraft with invalid travel documents. In fact they need to be
complemented for following correct procedure. There are international
rules with regard to the validity of a passport and entry into all
countries and it is the customer's responsibility to know this. As it is
the customer's responsibility to know the fare conditions which they
agreed to when they purchased a ticket. KLM website clearly state the
fare conditions.
KLM - by Matt Mattheou
14 February 2007
LHR-AMS-CPT business class - quite shocking service. Half way through
the flight to Cape Town there was a problem with water not working so
hence lavatory wouldn't flush. The cabin crew seemed fairly unbothered
about it. On arrival at Cape Town we found that half the flights
luggage was left at Schipol. Food was ok but the level of service was
not great. The flight back was better, although again cabin crew could
have been more attentive. If this is what they think constitutes a
business class service I suspect people will switch airlines. I can
safely say I will never fly KLM again.
KLM - by C Carroll
14 February 2007
Not a good start to a family vacation - We were denied boarding of a KLM flight from Newcastle to
Paphos via Schipol because my passport expired in a month. After returning home from the airport,
my wife called KLM "Customer Care" to try to arrange to get onto the following week's flight (after
dealing with the passport issue). KLM "Customer Care" couldn't possibly have been less helpful.
All anyone at KLM "Customer Care" could manage was to quote company policy like good corporate
sheep. In the end we were not permitted to re-schedule our flight nor were we permitted a refund on
over a thousand pounds in airfare. I will never fly KLM again unless my life depends on it.
KLM - by James Linsel-Fraser
14 February 2007
I have started to frequently travel with KLM from Leeds/Bradford in the UK to Schiphol in AMS.
My overall feeling is that it is an average airline, not as I expected it to be
(comparisons with previous frequent flying with BMI do not compare!). There have been a number of
issues, some due to adverse weather and capacity at regional airports. I find the food disappointing
overall (although they promise from April 07 it is to improve?), their Fokker 100/70 planes are in
need of refitting (again they promise this also in their in-flight magazine) and I loathe
the customer services, why can I not speak to a human being? I would happily accept a small
increase in my airfare to cover the cost of a proper contact centre. I am still waiting for my Ivory
loyalty card and cannot work out how to contact them, even their website with their postal and e-
mail addresses does not work! On the plus side, Schiphol airport is a nice place to be (for
airports!) and the KLM self-service check in is about the most reliable thing about the airline.
KLM, you are a modern airline in a very competitive market, you can do better. I also noted the
gentleman (Victor Marshall, comment posted 22nd Jan 07) made comment about his treatment as a
platinum card holder. No matter how many times you fly you should be treated with respect and expect
good customer service, but that is very poor.
KLM - by Tapani Vuola
8 February 2007
HEL-AMS-LCY and return in business. I liked the service, food on the
HEL-AMS and return flights was tasty. The lounge in AMS quite ok, even
though the snack were quite sparse. I did not like the old 737 between
HEL-AMS and return, for example the business class seats are the same
than in the economy, and as the arm rest is fixed (it goes as a wall all
the way down to the seat, one cannot gain any extra space by removing
it).
KLM - by Victor Solovyev
1 February 2007
Stuttgart-Amsterdam-Stuttgart, by KLM Cityhopper, economy. No
complaints, everything is nice and accurate. Both flights on time.
Internet check-in helped me very much on my return way - just imagine, I
arrived to Schiphol 15 minutes before plane's departure! It took me more
than 5m to run from train station to the gate (huge airport!), losing my
desperate hopes to catch the plane, and that was my astonishment when I
saw the operating gate and awaiting bus! Lovely small aircraft, Fokker
100 and 70, tasty snacks.
KLM - by Gwen Mueller
29 January 2007
Ams-Bon-Ams in economy. Online check-in worked well but the flight was
delayed for several hours. Finally left Ams 5 hours late on a different
aircraft - we kept our reserved seats. Md-11 had new seats, Italian food
great and we made it to Bonaire safe and sound. Several days before we
left Bonaire we went to the airport and KLM reserved seats of our
choice. Return flight without incident.
KLM - by Eric Bateman
26 January 2007
EDI-AMS-MAD. Flight delayed out of Edinburgh thus missed connection at
Schiphol (and indeed was always going to). Asked to be re-routed - "no,
there is a later flight". "But that gets me into Barajas about 11.15".
"Tough". "But I have a platinum card". "So what?". Then tried to get my
PA to re-book me on a different route - and while doing so they closed
the check-in - even though the flight wasn't going to depart for another
two hours. Shockingly bad service and complete apathy.
KLM - by Manuel Pisa
26 January 2007
AMS-MNL-AMS. Economy (777-200). I take this route 2-3 times a year and
this time I noticed an improvement in inflight service. The food is
better (within Economy standards) since it comes from an italian
catering (Bartolini) and drinks and snacks are offered more often
throughout the flight. Usual IFE (for 777) with dozens of movies, TV
shows, games, etc. Seating just OK (a bit on the tighter side) and avoid
the rows which have the AVOD boxes in the floor (row D for sure and I
think B and H).
KLM - by D Visser
26 January 2007
AMS-WAW in business class. I have been flying KLM on my European
business trips and I am always surprised as to how the service levels
can fluctuate. On this particular flight there were 15 seats in C-class
and 6 passengers. The purser did not bother to introduce herself and
the service level felt a bit "forced". Catering has improved
dramatically - one of the best meal services I have had on a European
flight. Seats are OK - just a bit disappointing that the seats are the
same throughout the aircraft - even the middle seats are not blocked!
Aircraft interior fine; clean but cramped. As usual the meal service
was rushed to make time for the duty free sales; there enough attention
was given -makes you wonder if the crew work on a commission basis!
All-in-all KLM are just holding on to that 3* rating; if they can
provide a consistent level of service and improve their business class
product a bit more then there's a good and professional product.
KLM - by Victor Marshall
22 January 2007
I am a platinum member Of Air France/KLM yet cannot make e-mail contact
at all. I was on a cancelled flight recently and it seems that while you
are spending money there is no problem, but try to find out about there
recompense plan for cancelled flights, and no one will answer your mail.
I'm considering switching airlines if this is the treatment you get
after being a loyal customer for the last 10 years. I have tried to get
them via Fax and telephone but calling from Cameroon where I work, I
cannot stay on the line for hours trying to get someone to take my call,
This is my last attempt before switching airlines.
KLM - by Guillermo Gonzalez
19 January 2007
BCN-AMS-ARL-AMS-BCN Boeing 737 Economy. All the flights on time and
online check-in service available but no check-in machines. The legroom
was fine but onboard service less than expected. Poor meal in the 4
flights (sandwich and cookie plus drink) and when I asked if they had
some leftovers, twice the cabin crew said it would be back in a minute -
but they never came back. I expected a lot more from KLM.
KLM - by Goan Sedat
19 January 2007
Good connection flight Bucharest - AMS and retour (around 3 hrs) so I
went for it expecting the worse. I was pleasantly surprised by the plane
(new, seats OK, although a bit cramped you could tell they were a new
design). Breakfast good and large, flight attendants helpful and polite.
On the return flight lunch was awful, but this is the only complaint, as
they made it up by being generous with the beer and the wine. All in
all, the experience was OK, nothing to raise KLM in the charts but cured
my adversity towards them.
KLM - by Anna Jonsson
9 January 2007
We were a family traveling to the USA from Norway with two small
children. We booked our flight with KLM on their official website. As
it turned out, we were put a Martinair flight instead (charter company).
The flight was 24 hours delayed and we turned to KLM for help. KLM
refused to help us! They claimed that we were the responsibility of
Martinair. Our tickets said KLM, but there was no help insight. In the
way back, the flight was once again delayed. We arrived in Norway 20
hours after schedule. Finally back home, we contacted KLM for a
compensation for the long delays. We received none! They said that they
were not responsible for the Martinair flights. Martinair on the other
hand refused to give us a penny, since we had booked our ticket with
KLM. We made several complaints without being heard. I have only one
thing to say: Stay away from both companies.
KLM - by D Bouzoraa
9 January 2007
LIS-AMS in business. Full flight, cramped 2x3 economy class seats. No
choice of meal. In fact had to choose between a glass of wine or a glass
of water as the cramped table would not hold both. Finally opted for a
glass of wine with the mini bottle on my lap. Never seen a business
product taken to such abysmal depths. A word of advice: if you have to
travel KLM on short and medium haul, get their lowest economy fare and
save yourself the money and a miserable experience.
KLM - by T Freitas
9 January 2007
JFK-AMS-LIS. Tried to use e-check-in but it was impossible because I
held an AF ticket for a KLM operated flight, handled by NW. I called the
internet assistance of the three airlines: NW was nice and AF was very
helpful, but KLM was utterly rude. In the airport, NW handling was
disastrous. There had been a plane change from the B772 to the B744 -
B744 IFE is archaic and has no PTV. Plane oldish but clean. Most of the
crew were attentive and professional. Food was the worst I’ve ever eaten
in long-haul flights (both dinner and breakfast). As the plane departed
with a delay of more than 01h30, I lost my connecting flight in AMS.
And, as it was the 23rd December, all seats to LIS were booked, even
through CDG. I was booked a hotel room near the airport with full board,
given a comfort kit, a €50 discount for my next AF/KL flight, a
telephone card, a food voucher and seat on a KLM flight the following
day in C class. They were very professional. AMS to LIS on time, the
aircraft was well taken care of, food was good, attentive crew. Luggage
(even with the priority tag) took ages to get to the belts in LIS,
though. Overall – and despite the very professional way of handling with
the delay and the consequent forced overnight stay in AMS – I won’t fly
KLM again in long-haul flights: poor IFE and truly disgraceful food. I
wouldn’t recommend either flying KLM from US airports due to NW’s
incompetent handling.
KLM - by Ali McLeod
9 January 2007
SYD-KUL-AMS-EDI Return. Flew Business. SYD-KUL was Malaysian -
couldn't fault them. However the rest was with KLM. Were told we could
use the golden lounge in KUL - found out we couldn't and got shunted to
the plaza lounge. 1 toilet for women for the whole lounge - same for
the men - and they were both filthy - urine on the floor, hair in the
shower. Food was disgusting. KLM flight to AMS - no video service - it
had broken down - so we didn't even get a safety review. I asked for a
glass of champagne and was told that 'it was nearly breakfast time so I
couldn't have one', she eventually brought it to me though. I will
never fly them again.
KLM - by Adli Karim
9 January 2007
KUL-CGK. Plane was a 747-400 showing its age. Seats very dated, without
PTVs and AVOD. Can't imagine flying one of those to Europe, which was
where the flight originated. Cabin crew friendly, curteous and quite
bubbly. They're not the youngest but their professionalism is top notch.
No-nonsense attitude when it comes to safety procedures. One feels
somewhat reassured and safe. Food so-so but I was not expecting much
with such a short flight anyway. On the flight back, same old 744 but
with slightly younger crew. Same friendly attitude, but this batch was
chattier. I would definitely fly KLM again.
KLM - by Vivienne Nunez
9 January 2007
My husband and I have just returned from Singapore having chosen to fly
with KLM for the very first time in our many many trips abroad.
Generally KLM is a good airline to fly with although the food served on
the way back from Singapore was very poor, we were subjected to fish
(which neither of us eat) and the attempts of the food to be presented
hot were not so and substantially cold on the meals that were presented
to us throughout). Although we booked in online previously on all the
four flights to and from the UK and Singapore the opportunity to book an
adequate seat was not available, you cannot book more than 24-30 hours
in advance or 1 hour in some areas and yet the seats we would have liked
to be allocated were not available having been taken by other passengers
which we could hard to understand because if you are only allowed a
certain pre-booking time limit to check in (we definitely did this at
the required times) how come the seats were all booked? The 747 we flew
was a little cramped but as we were only in economy expected this to be
so. The staff were amenable and friendly and did their best to
accommodate us on the very long haul flight from Amsterdam to Singapore
and subsequently Singapore to Amsterdam - the connecting flights were
only of 45 mins duration and no problem regarding seating. However we
would not recommend the food in any way. One thing that we were a little
puzzled and surprised on arriving at Singapore Airport to check in early
were told that our baggage was over the weight limit. The desk attendant
picked one piece of luggage (my own personal organiser/small suitcase
which was carrying shower gels, perfumes, toiletries of a sizeable
quantity) telling us to take this on board as hand luggage. I was
reluctant to do so saying that we would prefer it to go in the cargo
luggage as part of our baggage. He said to us there is no problem take
it on board. Subsequently when we arrived at Amsterdam and about to
connect flights to the UK the bag was seized and stripped of all such
items and these were thrown away, a safe and recognised procedure that
some airports rigidly stick to and maintain. However as we were checked
in by KLM Staff at Singapore felt that the guideline procedures should
apply to all KLM staff in all airports throughout the world and to
communicate this to each and every member of KLM personnel with a view
to passing on to the passenger. A procedure which was obviously lacking
from Airport to Airport. This could have been avoided and would have
been less stressful and upsetting when travelling through to our
destination. I would not hesitate to travel with KLM again but would
hope that they improve the menu system if they provide one.
KLM - by N Young
1 January 2007
Humberside-Amsterdam-Vancouver return in WBC. First leg 60 mins in a F70. What can I say it
was over before it began but food and drink supplied. Leg to Vancouver was superb on A330, video on
demand, good food and drink and the best crew I have ever experienced. Return was just as good and I
can not praise KLM enough (We were travelling with our 2 infants). The cabin crew were better than
BA & Emirates who I have flown with in business recently.
KLM - by Kevin Foley
31 December 2006
London to Almaty (Kazakhstan) in November. Flight delayed for 24 hours
in Amsterdam. Refused request for hold luggage so as to be presentable
for a meeting the following day in Amaty. Dumped in a hotel miles from
the airport and Amsterdam. Complained and still waiting for a reply.
Great customer service!
KLM - by Geir Tonstol
27 December 2006
GVA-AMS-KRS, Europe Select. My first experience of KLM's new business
class catering concept - bringing the service on KLM Cityhopper in line
with other KLM flights. Seating rather cramped on both these two short
legs, served by a 733 and F-70 respectively. The meal came in a box
accompanied by drinks served in the airline's new supply of branded
china and glassware. The food on both legs was neatly presented and
described on a small menu card inside the box. Although the taste was
fine, some passengers missed the more traditional continental breakfast
on the early morning flight rather than the heavy parmesan quiche and
strawberry compote that were served. The chicken and couscous dish on
the second leg was very tasteful. The new concept certainly ensures a
more speedy procurement of the meals, although in comparison to other
European airlines, the service might come across as "business light".
Cabin crew friendly and helpful.
KLM - by Dick van den Bogaeart
27 December 2006
JRO-AMS. Usually an old MD11 with ancient seats; no head support, no PTV
screens. The food on this route has deteriorated with the introduction
of TV-style meals. They look and taste like the microwave meals that you
get in supermarkets. You peel back the lid to reveal something that
tastes very unnatural and harks back to days as an impoverished student.
The site of their calzones, which are dished up close to landing in JRO,
make me quite nauseated. I wish that the food was less processed and the
combinations were better thought out. Also, why are the Africa routes
the last ones to get decent seats? Probably because KLM has a monopoly
on the JRO route. Bring on the competition, I say.
KLM - by Jan Landman
20 December 2006
Singapore to Amsterdam : a 747 with the "old" seats. I was located on the upper deck
first row at the window - very narrow stowage. The
service was good, but impersonal. Plenty of drinks and selection of food. The breakfast was excellent and served as late as
possible. An excellent trip - I had not flown on KLM for a long time (due to their
continuous problems with the Flying Blue frequent flyer program) but this trip was excellent.
KLM - by John Snow
20 December 2006
EDI-AMS-ICN. My first flight with KLM. Departure from EDI on time,
ditto AMS. Schiphol Airport huge but very well marked. Flight
attendants on AMS-ICN one of the most attentive I have found recently.
One passenger complained of feeling ill, twice, and an onboard doctor
was quickly found, and later given a gift for his help. Inflight meals
fine, not terrific but quite ok. My only complaint is that my reading
light was too weak; I usually cannot sleep on flights, so stay up and
read, and I could not do that on this flight. An attendant gave me a
flashlight! Aircraft somewhat older and a bit drab, but the excellent
service overrode everything else. I shall certainly use KLM (and their
partner AF) as first choice from Asia to Europe.
KLM - by Keith Marks
15 December 2006
Beijing to Birmingham Economy during November more than delighted with
the service. We found seats were comfortable and cabin crew could not
have been nicer. The food was quite good and there was a section at the
back of the aircraft where we could pick up snacks. I really felt that
we could not have been better attended to.
KLM - by Jonathan Cohen
15 December 2006
LHR-TLV via AMS in C class. First leg to AMS on a new 737-800 which was
completely full and in Europe Select, KLM's business class in Europe,
this means no empty middle seat so it is a bit cramped but not really a
problem for 40 minute flight. They have just introduced a new catering
concept which meant that the meals came in a box. It was a selection of
cold fish and a selection of chocolate mouses. It was delicious and
perfectly adequate for this short flight. the crew were excellent and
delivered the best service they could on a full flight with a short
flying time. The second leg from AMS to TLV was also on a 737-800 and
given that most of the competition on this route operate larger longhaul
aircraft, I was a bit worried about what it would be like on a 4 hour
plus sector. the worry was not necessary. On this sector the middle seat
was kept free and the legroom was ok. In World Business Class we were
given DigEPlayers with noise reduction headsets which had a selection of
up to date movies, television shows and music channels as well. This
certainly helped pass the time. the meal service was also excellent.
again the cabin crew were very good with a professional and attentive
service that was not intrusive. Although I am not sure that I would call
this proper world business class as the seating is certainly not what
KLM offer on their long haul aircraft, for the price paid it seemed like
pretty good value compared to other carriers. I would not hesitate to
use this routing and service again.
KLM - by Gavin Stewart
11 December 2006
MAN-DXB via AMS in economy. Took for bargain price, less than half cost
of Emirates. Pleasantly surprised. Online booking quick and easy, all
the way through. Quickish bag drop at Manchester .First leg, 733, away
early, clean and comfy. Interesting seats have quite a recline built-in,
even when 'upright'. Nice sandwich, complimentary drinks. Smiley cabin
crew. AMS-DXB 777-200. 3-3-3 seating in econ, more spacious than
Emirates 3-4-3. IFE excellent, TV/films on demand. Seat just about OK. 2
x drinks service, plus dinner. Hot rolls with dinner, then hot breakfast
just before landing, nice. A bargain, if you can
live without direct routing. Judging by comments, the 777 product is
superior to other equipment with KLM. Be ready however for onward
boarding scrum at Schiphol
KLM - by Crawford Hiddelston
10 December 2006
GLA-AMS-CAI-AMS-GLA . Europe Select and World Business Class.All flights
on time with excellent crew. GLA-AMS-GLA flights in supposed Business
Class (Europe Select) seating was very cramped and food was poor on
outward leg, better flying economy around Europe these days.
AMS-CAI-AMS in 777-200 very nice in Business Class with plenty of room,
champagne pre-departure drinks, adequate amenity kit, good food, great
service and AVOD entertainment. Lounges in all airports were very good.
KLM - by Chris Pye
4 December 2006
MAN-AMS-MAN Both flights on B737-400s left ahead of schedule and arrived
20 minutes early. Seats were comfortable and aircraft clean. On outbound
flight served ciabatta with ham and cheese and wine or beer. This was
fine but sitting at the rear of the plane the crew were still making
their way down after the Captain had said 10 minutes to landing so it
was given to us then taken away. This is perhaps a little unfair though
since on the return journey service was quicker with more cabin crew so
we assumed some staff had not arrived for the outbound flight. Inbound
we received a cheese roll on rye bread which was, we thought, very good.
The problem with any review is what really matters is safety yet we
always remember the service - on both counts we had no complaints with
either and enjoyed our flights.
KLM - by Alessandro Baronti
3 December 2006
AMS-CAI in Y class. As Flying Blue Gold I took advantage of the AMS
Crown Lounge: good selection of drinks, limited selection of snacks,
cheese, cold cuts, soup and savouries - and internet access is charged!
On board 777-200 sitting is comfortable, service starts with a towel,
and pre dinner drink with almonds. Dinner has 2 choices (chicken or
pasta), unlimited drinks and liqueurs served. AVOD is nice, with a good
selection of audio and video channels. I found it to be a good product,
excellent value, and certainly better than Alitalia business class.
KLM - by Dirk Visser
25 November 2006
AMS-WAW-AMS in C-class, late October. The outbound flight was very
good. Very attentive crew; purser introduced herself whilst on the
ground and came by several times to see that everything was fine.
Catering was also nice and not rushed at all. Entire crew was in good
spirits and it was noticeable; good atmosphere in the aircraft. Flight
back to AMS a couple of days later was a completely different story.
Full aircraft and the crew was not interested at all. Purser was not
bothered and only wanted to serve the meals quickly so that he could
start with the duty free shopping. Rest of crew was rude, too, which
shows that you never know what you get with the KLM cabin attendants.
My only quirk with KLM is the "new" seating in Europe Select; it's the
same as in economy and they don''t bother to block the middle seats, so
it's very cramped.
KLM - by Tim Baker
23 November 2006
AMS-LIM return. On time in both directions, outbound flight was during
daytime and service outstanding. Three hot meals and ice cream served,
drinks service before and after every meal, or help yourself in the
galley in between. Hot towels before meals. Cabin crew attentive. This
was good service at an honest price. The aircraft was old (MD-11) but
for me this isn't important if you are looked after.
KLM - by A Misquitta
21 November 2006
Check in staff rude in Amsterdam, Flight understaffed - flight
attendants were exhausted, horrible food, both aircraft very very old,
movie/programme choices poor, small television sets located very far
away. Does not deserve the title Royal - no way close to International
standards.
KLM - by Heinz Becker
20 November 2006
FRA-AMS-DXB : delay before boarding. More delays after boarding because
of head count problems. Missed connection in Amsterdam, long walks for
getting papers and transfer for overnight stay in a hotel nearby
airport. More delays next day, gate change during boarding, some similar
experiences before with this airline, not a three star airline.
KLM - by Sascha Menzendorf
18 November 2006
AUH-AMS-PBM in Business. First leg in their newest A330-200. Seat was
ok, great IFE, poor services and disgusting food, which was worse than
in economy with most of the competition. Lounge B in AMS was quite nice,
took a shower and had a few snacks. Next leg to Suriname on a
refurbished B744 Full Passenger. I had a seat in the Upper Deck. Totally
different service and food quality. Very attentive staff and decent
choice of meals. KLM's biggest weakness is the inconsistency. As a
Skyteam member I fly them frequently between UAE and Europe. One day
great, very poor the other. Anyhow, for this trip I would rate them
6.5/10 overall.
KLM - by J Iwan
15 November 2006
Zurich-Amsterdam-Delhi and back in Economy. Both long distance flights
were very good. KLM uses for the Delhi route a new 777-200 with modern
inflight entertainment with many movies and music to select. Also
service and food/drinks were o.k. and FA friendly and efficient. Only
negative point was, that my luggage went lost on the return flight due
to only one hour transfer time in AMS, but was delivered one day later.
KLM - by Stefan Straubhaar
12 November 2006
AMS-JNB-AMS-JFK. All 747. Overall a great experience with KLM. On the
AMS to JNB leg we were delayed 30 minutes due to technical problems.
Everyone was seated already. All of the sudden the crew started to give
out OJ and a cookie. I was surprised at that touch. Here in US, you get
nothing, not even an apology. Food was as good as airline meal can be. I
rather prefer the Heinz option, where at least you know what you are
eating, versus some unknown food. FAs were friendly but not personal as
on the first leg - also the pursers just did their job. Drinks were
served at no charge, snacks and second meal offered. IFE is outdated -
bring a good book and read. Luggage service was good. Overall I give KLM
an excellent, living here in the US, I miss the service you still get on
some European airlines.
KLM - by Peter Gordon
7 November 2006
LHR - AMS return in economy. The flight was basically very good. A few minor niggles - there could
have been a wider range of drinks - there was no fruit juices at all and I could feel the metal
frame of the seat through the padding. Apart from this it was a good flight with a friendly crew.
We arrived on time despite going twice round the stack at Heathrow and long taxi ins at both end -
the advantages of a padded schedule. I would certainly fly with them again if the price is right.
KLM - by Peter Roozemaal
7 November 2006
Amsterdam - Chicago ORD return in economy class. On both legs good,
friendly and attentive service from the cabin crew. Decent food, free
wine with dinner and a brandy served with the after dinner tea or
coffee. The IFE in the B747 shows the age of the plane (central video
screens); but the plane was clean and well-maintained. KLM is offering a
good experience for a competItive price. In my opinion worth four stars.
KLM - by Oliver Wiesehahn
27 October 2006
AMS - GRU in Business Class. Inflight entertainment, seat comfort and
food and service gave me an excellent experience on my first flight
with KLM. IFE offered a choice of around 35 different movies, video
games and a wide variety of music. The seats were very comfortable with
the new angled lie-flat design and can be compared to the new Lufthansa
business class. The downside is that the Boeing 777 still had the old
2-3-2 configuration and I wouldn't like to be stuck in the middle when
flying business class. All in all a very good experience in all aspects
and I will fly KLM again!
KLM - by Robert Denver
22 October 2006
YYZ-AMS-YYZ in Economy. I must say that the service on this route was
pretty good. Food was served hot and FAs were attentive, constantly
moving around. They even rustled up a special meal for a diabetic whose
food choice had not been loaded due to a mix-up. The only issue on this
sector is the time it takes for the luggage to arrive on the belt at
YYZ. Each time I travelled (apart from 2 trips this October, I have used
KLM 6 times in 2 yrs), luggage took at least 45 mins to arrive on the
belt. This nullifies whatever satisfaction passengers may have about the
flight.
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