British Airways Passenger Reviews and British Airways Customer Trip Reports

SIN-LHR. World Traveller Plus in B747-400. 14 hour flight. Premium economy is not a trade down from business, but rather a trade up from normal economy. Same economy seats with extra recline and more room between seats. Meals were good, not great, noise cancelling headphones a plus. Water runs regular throughout the flight. The cabin is just behind first class on the 747 and is small, so has some privacy/special feel. Cabin crew helpful and visible through most of the flight. I expected extra recline, space and a little more flair and I got it. One would be left feeling upset with experience if they thought it is a business lite option. It's not. It's economy with a little extra and that's what you pay. I would recommend this option on any flight. The little extras certainly make any flight bearable.

Manchester to London Heathrow, then London Heathrow to Marrakech return which involved 4 flights. Of these, 3/4 flights had problems: Flight 1: Sat on run way for 2 hours, pilot informed us this was because paper work had not been completed! A few people missed connecting flights as a result Flight 2: I overheard a BA air hostess telling a standby passenger that he couldn't board due to a weight issue with the plane. Got to Marrakech to find two thirds of the plan had no luggage. When contacting BA, BA refused to speak to me because the flight was originally BMI but the route was sold to BA - was 100% BA staff / plane etc. Took 2 days to get my luggage. Flight 3: Air-conditioning broke on plane, sat in Marrakech for 1 hour in 40 degree heat.

WAW-LHR-JNB-PLZ return. Nothing special on WAW-LHR flight. LHR-JNB was almost 1 hour delayed. As I had only 1 hr 20 mins in Johannesburg to catch my flight to PE I was sure I wasn't going to make it. Arrive in JNB and rush through the terminal to catch the next plane. I got to the gate while other passengers were boarding the plane. With me few other passengers form London flight. BA assumed we were not going to make it and automatically rebooked us for the next plane which was 6 hrs later! Even though we were at the gate and the plane was half empty they would not let us in!

Heathrow to Copenhagen return in club on avios. North club lounge is better in T5 with good hot food available. Late boarding due to defect on plane, with gate staff disinterested on iphones, or reading at the desks. 1 D and F both ways on A319 O/B and A321 I/B - both planes immaculate. Outbound service was more friendly with an early drinks run and dinner - beef cheeks or chicken salad. The beef was fine, though no starter and no pudding, (just a small lump of cheese). I found this lack of a full dinner really disappointing on a 2 hour early evening flight. A good third party lounge at Copenhagen though on the small side. On time boarding and departure returning to Heathrow with afternoon tea served and an early arrival. Crew appeared disinterested hiding in the galley with club passengers self clearing drinks. Its a shame really, as with some effort by the crew, and a decent meal offering - the service could be really good. Given it was on avios - I can't really complain. However, had I been paying club fares I would have felt disappointed and robbed!

LHR-LCA. I take this flight very frequently and know just about everything there is to know about it. Never fly Club Europe. Biggest rip off in the sky. You get the same economy seat for a business class price. So I fly economy, fortunately always in the exit row where leg room is 10 times what it is in "business". Of course the food in Economy is atrocious. It's always a plastic omelette with soggy tomato and mushroom. I never accept the food tray, and eat in the lounge before the flight. Tempranillo-Garnacha wine in Economy is too acidic. Even worse than last year's Merlot. Club Europe get a rather pleasant Pinotage. Heathrow experience appalling. It's T3, and you have to take the bus from the terminal to the plane. BA have gone back into the dark ages with that one.

LHR-GLA return. Check-in was flawless as was boarding. Flight attendants were attentive and friendly. Captain's announcements were also friendly. On board drinks service was speedy and efficient. Would recommend BA on this route.

Vienna to Heathrow on 17th Feb 2013. The service was great as always and the brunch served consisted of two wraps and were very good. The cabin crew were friendly, kind and smiling and were happy to help. The seatbelt sign was removed promptly. Complimentary drinks were unlimited and a wide selection was available. Comfortable seat with ample legroom. Good communication with passengers. We were delayed at the parked position in Vienna, and put into a holding pattern above Heathrow but still arrived close to ETA. Great service!

BA 0578, London Heathrow to Venice. Good flight, seats comfortable and food really good. All on time with excellent service. Plenty of legroom and width, with champagne served plus a full breakfast. Tea and coffee as requested.

LHR-LAX, flight 283, Thursday 7th February 2013. Check in was a bit slow, but that was due to people pushing in front, and having excess baggage and unpacking it at the check-in. They should have been sent away to do it and join the back of the queue. Check in staff were apologetic. The flight itself was great. The food was better than I expected it to be. The service was excellent, the crew visible all the way doing drink runs and collecting rubbish. The inflight entertainment was plentiful although not too much that I wanted to watch but that's a minor point. Seat was excellent, plenty of room even with the seat in front reclined. I am hoping the return flight is as good.

We experienced a very good Club Europe return to Alicante from London Heathrow last week. Also, the direct Alicante flight now means we do not have to transit via Madrid. The lounge was very well stocked and the service onboard from the Cabin Service Director was perfect. The pre-dining drinks were most welcome and the afternoon tea service was excellent. There were no delays either way and the crew were professional, courteous and friendly. Would recommend.

ZRH-LHR in Club Europe connecting to LHR-EDI as Domestic. 09 Feb 2013. Check-in at ZRH was fine, however I had to ask about Lounge availability. After security I proceeded to the Dnata Skyview Lounge. I found the Lounge satisfactory with limited refreshments. Flight boarded on time however boarding announcements at the gate by BA's handling agents were slightly difficult to follow. Flight left the stand slightly late as aircraft required to be de-iced. The Captain provided plenty of pre-flight information. After departure Afternoon Tea (or coffee) was served along with drinks from the Bar, again satisfactory. Arrival at LHR on-time after 'once round the hold' prior to landing. Cabin crew were efficient throughout, however I thought that they looked tired. Flight connections at what BA calls 'home' in LHR T5 is a system of being processed and checked along with waiting in line. My BA travel itinerary specifically stated that I was able to use the Galleries Lounge in T5. The Lounge agent was not so sure about this, however following a short discussion and review of the Lounge entry criteria, I was admitted! Onward flight LHR-EDI departed on time and arrived early at EDI. Only limited refreshments are provided on these domestic flights however I was well aware of this situation. I was on an AVIOS Redemption ticket which was very good value. - Had I paid for a revenue ticket, I would have chosen another carrier with a direct flight or an alternative en-route transfer point. I recommend BA but not LHR!

LHR to ATH on 2 January 2013. Excellent flight. No delay. The crew were very friendly and always with a smile. The food was excellent, the seats were very comfort and the only minus that there wasn't any inflight entertainment (the flight lasts almost 4hrs). Would certainly recommend BA.

Heathrow to Johannesburg return. We upgraded to business class and were so glad we did, a huge bonus being able to use the lounges before and after the flights. Outbound flight the crew were excellent and there was a nice atmosphere between them all. Inbound, they were just going through the motions, no attempt to be friendly or give any impression they might like their job! Food outbound was very good, inbound, average. Plenty of water available. The bed seats were ok but not as good as we had hoped. You have to climb over a strangers legs to get out to go to the loo, especially if you are only 5 ft tall yourself! The bed wasn't very comfortable and you need 2 blankets to be warm. I slept very well considering the beds are narrow. Outbound the inflight entertainment didn't work at all, if it had been a day time flight I would have been furious. Inbound it was all fine. It was worth the money for us, we seem to have got a really good deal as the price shot up over £5000 just after we booked! I'd only go business class for long hauls.

LHR-MIA-LHR. Flight out was uneventful and left on time. Crew reasonably friendly and the ice-cream in the Club Kitchen was particularly nice. The IFE started to crackle but played around with the settings and managed to silence this. The immigration line at Miami was very long and no fast track arrivals for First or Business Class passengers. A nice touch at Miami is they remove the bags from the carousel as they come round so just need to look through the pile, especially easy if you have a bright coloured suitcase. The return journey was very different, unfortunately one steward serving our section was rude and everything was too much effort for him. He forgot to serve my breakfast and when I did ask him only served the first part. Worse was the seat I sat in, all the padding had gone, it was clearly defective and I have been suffering with back pains ever since. At Heathrow immigration took 5 minutes and only had to wait 10 minutes for luggage to arrive.

Sydney to Heathrow via Singapore. We flew Premium Economy with British Airways from Sydney on 12 January 2013. Never again. Firstly, they had a problem with the air conditioning which meant that the cabins were hot until take off. Secondly the entertainment system was not working. We were told an engineer would be looking at the system in Singapore but this was not the case, so we had a 24 hour flight without any entertainment. The cabin crew handed round pre-printed cards apologising for the loss of entertainment. The crew also mentioned that this was a fairly common problem on their larger planes! The overhead lights in the premium economy cabin kept flickering even when the cabin crew switched the lights off they came back on and flickered throughout the whole time making sleep an impossibility. So in all we definitely would not recommend British Airways to anyone.

Flew First (upgraded using Avios from Club World) on NRT-LHR leg. 3 out of 14 seats were filled, so made for a quiet cabin. Cabin crew were excellent, highly attentive and always made sure your drink was topped up. Food was great. Flew on one of their new Boeing 777-300ER's so it had the new First seats. Great 15" IFE (Highlife Entertainment as BA call it). Taxied 10 minutes ahead of schedule which is always a bonus with BA, but long taxi and having to wait for an A380 and 2 777's to take off was a bit of a pain. Apart from that, very little to say. Top service from BA as always.

JFK to Heathrow. Awful and disorganised security queues at JFK but then an efficient and organised boarding process. We left the gate 10 minutes early. Friendly crew and the on demand entertainment worked fine. Choice of chicken curry or vegetable pasta offered as the main meal with plenty of drinks available. 50 minutes before arrival we were given a muffin and tea or coffee. The muffin was very cheap quality and not worth being called breakfast. As a good quality carrier, BA should look at offering a decent sweet or savoury per-arrival snack for short transatlantic flights - a good quality roll with butter and jam in a packet would cover both the sweet and savoury! Aside from "breakfast", a good service.

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