British Airways Passenger Reviews and British Airways Customer Trip Reports   British Airways an official 4-Star Airline   Add your British Airways Review   British Airways official 4-Star ranking   Airline Reviews : A-Z Index   Quality Approval Status - EXPIRED

PAGE 1 2 3 4 5 6 7 8 9 10

BRITISH AIRWAYS customer review :  20 December 2009 by Colin Renfrew   (UK)

LHR-SIN and PVG-LHR, in economy. Outbound departure in Terminal 3 was well organised and staff very helpful. Terminal 3 has seen better days and is a poor relation to Terminal 5.Food and cabin crew good, the only real negative was the really poor selection of movies. The return flight had a very unfortunate flight attendant who complained about the size of the passengers' hand luggage and spent the flight in the rear galley complaining about the BA management. Same poor movies on this flight. As ever with BA it is a bit hit and miss.

BRITISH AIRWAYS customer review :  20 December 2009 by Anna Lengyel   (Hungary)

BUD-LHR-SIN-SYD. On the shortest leg between BUD and LHR some technical problems caused a 1.5 delay, which resulted in seven passengers missing their connecting flights in London for Sydney. FA were forthcoming and nice to try and ease our minds when it seemed we might still catch the connection and also very helpful when it turned out we had to spend a day in London. BA paid for the hotel and meal coupons. Hotel pretty shabby, they could have done better, but a day in London was great and luckily not interfering too much with our schedule. But they didn't manage to load our luggage on the flight in 24 hours, so that was annoying. We got them the day after. So they were not lost. Even on the shortest leg food was outstanding inasmuch as the bread was wholemeal and the sandwich delicious. Food on both long legs excellent, tasty and nourishing, choice of drinks and snacks fine. FAs on all flights very nice, warm, full of smiles. This I would say was the best feature which makes me choose BA over Qantas next time on this route. IFE wide selection, to my taste a better choice than Qantas. Got lucky on both long legs with an empty seat next to me, so even though I am fat, I felt reasonably comfortable. However, I would have wanted to buy an exit row seat for the preposterous fee of 50 quid per leg, but couldn't, since I was on a Qantas ticket, but a BA flight, so neither companies could do it. They should really sort this out, it is absurd. All in all BA was a good experience despite the missed connection and I will choose them for long haul if I can.

BRITISH AIRWAYS customer review :  19 December 2009 by A Nicholls   (UK)

LGW-MALE. World Traveller Plus (WTP) both ways, paid in advance for seats £20 PP each way. WTP on both flights was only three rows with no private toilets or dedicated cabin crew. Drinks were readily available and food served at good intervals although the food was not great and a pasta dish on the way back was effectively just that - pasta without sauce or taste. WTP you are paying for leg room but not improved service/food etc. Flights were only 20-30 mins late taking off both ways. You do not get anything from BA for being on honeymoon - not even a drink of bubbly to start your holiday and definitely not an upgrade. One big plus though is that flights to the Maldives are direct and only 10 hours.

BRITISH AIRWAYS customer review :  19 December 2009 by S Bailey   (UK)

LHR-Denver-LHR. BA lounge at T5 continues to get busier every time I use it and is not as relaxing as it could be. Flight to Denver old club world, hard dirty seats, poor inflight entertainment (not AVOD). Amenity kit poor - very basic. All window blinds closed for most of flight. Why - it was a daytime flight?. Initial meal hot and of a decent portion size, although the afternoon tea service was of very poor quality (In presentation and portion size). Return to LHR new club world, comfortable clean seats, storage drawer under seat very useful. AVOD worked well - however too many unknown US shows. Cabin too hot to sleep. Breakfast very poor - Bacon rolls and pastries. I do not live in London and therefore do not want to use the arrivals lounge for breakfast, I would rather have a full English breakfast onboard and travel straight home. Staff very efficient and friendly on both flights. Cost cutting is evident. For the amount of money BA charge for a club seat the service standards have continued to slide and it is definitely not value/quality for money.

BRITISH AIRWAYS customer review :  17 December 2009 by A Schrijver   (Netherlands)

AMS-LHR-CPT return for a good bargain. Boarding both ways was quick and efficient and flights left on time. LHR-CPT had good crew and food. Staff came by with drinks and AVOD had quite a lot of options. On way back a tired B747 and it was pretty full. The crew with smiles and interaction with passengers. Food not as good this time, but edible and drinks were plenty.

BRITISH AIRWAYS customer review :  14 December 2009 by J Cross   (UK)

LHR-LAS on a bargain fare from their website. Having not flown BA long haul for a few years I was a little apprehensive. The outbound crew were friendly and approachable, return crew the ultimate professionals. B777 both ways. AVOD on return. System a bit shaky whilst watching a film but music selection great. Our pre-ordered meals delivered promptly, plenty of drinks runs but crew unobtrusive. PS. Internal United flights absolutely awful!

BRITISH AIRWAYS customer review :  12 December 2009 by M Chen   (Mauritius)

MRU-LHR-MRU. First leg Economy, flight was delayed by 2 hours and we were served breakfast at 1300, lunch pack at 1700 - which was ridiculously insufficient, dinner 1 hour prior to landing. Very basic service. Return in Business class, seat was comfortable. IFE same as in Economy and not much choice. Service and food much better.

BRITISH AIRWAYS customer review :  11 December 2009 by Mark McKeown   (UK)

London-Singapore-London Club. The service in BA Club is a shadow of its former self. Over ten years I have seen the overall standard drip away to what is questionably a business class offering. The 747-400 must be 20 years old, toilets and fascia look very battered and tired. The seat and foot stool are grimy - in fact it looks like well used tube train seat. The amount of detritus down the back and under the seats must keep the wildlife on board well fed. What was on the wine list was not reflected in that available, and is of poor quality. The champagne in particular, a producer I have never heard of, was terrible. The food was, I need one word, it was bland. Every time crew walked past my seat, especially while flat, it was like a herd of elephants. I am being really honest, I feel sorry for BA, they have become the poor relation in this sector; most of its peers have kept in touch with the needs & desires of the customer and left BA behind. A final note - the business lounge at Singapore left me totally depressed such was the sad decor and dreadful selection. A shame.

BRITISH AIRWAYS customer review :  10 December 2009 by Paul Donovan   (UK)

LHR-MIA in business class. Both gold card holders so no problems with seats / online check in etc. Long lines at fast track security and rather unfriendly BAA staff, took about 20 mins to get through, and this on a sunday morning - lounge fine, boarding a shambles. Delayed over 50mins, had to approach gate staff who made only 2 announcements in the 50mins, laying the blame on late towing of aircraft and slow cleaners. At boarding the supposed fast track gate was a bun fight. A few premium pax did make it known loudly that most of the pax in the line were not fast track pax - the supervisor became very flustered saying she was doing her best - may be a few more staff would help ? Crew fine, lunch good, afternoon tea a joke.

BRITISH AIRWAYS customer review :  9 December 2009 by Mike Hanlon   (Australia)

SYD-LHR via BKK on 747-400. Legroom just ok - fortunately only 2/3rds full so had a spare seat next to me (travelling low season November and on a Monday). Did a drinks service when we took off, then wine with meal. Food was ok but ran out of the first choice so I had to have the vegetarian option. Just a roll before Bangkok. Short stopover then another dinner - they left the breakfast a bit late so it was a rush before landing in London. AVOD good except not all the programs advertised were available - very odd. Not bad but just off the pace a bit.

BRITISH AIRWAYS customer review :  9 December 2009 by Saketh Ram   (USA)

DEL-LHR in Business. Check in a breeze at Delhi with 3 lanes for premium pax. Lounge was abysmal at DEL with 9 airlines sharing the space to accomodate really just 1 flight. Unacceptable for BA which has great lounges at LHR. Food selection poor though staff friendly in lounge. Onboard service good but not overly friendly. Quick meal served after take off and then 4 hours of sleep. Tasty English breakfast an hour before landing. Had old style club world but seat was 180 degrees flat which makes the difference. Great selection of first run movies with AVOD. BA wins for consistency and reliability and professional though not overly friendly service.

BRITISH AIRWAYS customer review :  8 December 2009 by G Simpson   (UK)

LHR-JFK-LHR. A supposed special trip taking my parents in their first premium cabin experience. Let down after let down. New seating policy prevents us even buying upper deck on 747-400. Ended up moving to all sit together despite paying the £60 a head fee. Outbound lounge ok, had to ask for champagne, food mediocre. Boarding swift after the trek to T5 Satellite B. Dinner nice, pre landing sandwiches awful. Return worse - lounge had zero hot food, spa closed, boarding swift. 1 out of 3 of us managed upper deck. CSD refused to move the other two even though seats available. Just as well as seat power failed on 1 side of aircraft. Brunch acceptable, pre landing sandwiches worse than outbound - if possible! No priority luggage either end. Arrivals lounge closed at 2pm. What exactly is premium about this service any more?

BRITISH AIRWAYS customer review :  7 December 2009 by John Oram   (UK)

BA service on this trip LAX-LHR was not acceptable partially due to external influences. Online check-in is excellent and cordially received at LAX. Furthermore the airline took charge of our bags thus obviating the need for the LAX tradition of additional queuing for TSA screening. The lounge was crowded due to a delayed JAL flight (OneWorld lounge) and an unusually large number of Business travellers on our own flight. Boarding was tardy. The air jetty could not be removed and we were delayed 45 mins on gate. This in turn delayed meal service and sleep. When it did start it was a slow start made slower by the relocation of an oddly dressed woman from Club to First. Although a little more urgency was shown later BA let themselves down by belatedly claiming that our requested pear and mozarella starters were not available. When I protested as no others did, one plate was miraculously found. Needing sleep, I had little appetite. I was annoyed that our aircraft was unexpectedly high-J configuration. Had I known, I might have selected different seats in the clumsy layout. At LHR APIS was not on as we approached Gate 542. This was T5 carrying on a noble tradition founded at T4 where I can not count the times ground crew were surprised by the arrival of an aircraft. To make things worse, APIS when selected, failed and we had to be manually guided on to stand after a further 10 minute delay. Overall, not good enough.