BRITISH AIRWAYS   Passenger Reviews and Customer Trip Reports

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BRITISH AIRWAYS customer review :  14 September 2009 by S Wijesinha   (USA)

IAD-LHR-IAD, B747-400 both ways, BA Miles upgrade from WT Plus to Club World both ways. Check- in at IAD and Bag Drop at T5 good. New Galleries Lounge at IAD B Terminal is excellent. Flights on time. Service generally very good but could be better for business class. Flight attendants friendly. Food average (used to be much better) but wine was good. New Club World seat is very good with AVOD that worked well on both flights. Privacy and storage bins for window seats on the upper deck. T5 Arrivals Lounge and Galleries Lounge for B gates were good. BA provides good service in Club World most of the time, despite cutbacks to reduce costs.

BRITISH AIRWAYS customer review :  13 September 2009 by Mark Freyton   (UK)

London-New York Club World. Online check in worked well, no wait for bag drop, and lounge facilities were clean with good food choices for this early morning departure. My negative comment would be about the lines at security at Terminal 5. I waited 25 minutes in FastTrack and the attitude of the BAA staff is unacceptable. If I were British Airways I would be negotiating a new contract because BAA are not providing a good service. Flight left on time, service onboard was friendly and professional and food was ok. Entertainment system worked perfectly this time too. Immigration in New York was fast (unfriendly as you would expect!). Baggage delivered within a few minutes, all in all a good service throughout.

BRITISH AIRWAYS customer review :  11 September 2009 by M Lucas   (UK)

London-Nice-London. On time flights and clean A320 aircraft. BA pretend to be better than the low cost carriers, but I don't think a chocolate biscuit is really full service. At least other carriers let me buy a sandwich onboard. Crews nice, but seemed rushed and the pilots didn't explain our delay from Nice. Disappointing. My advice is to take your own food on flights now.

BRITISH AIRWAYS customer review :  10 September 2009 by S Stuart   (UK)

Gatwick to Malaga return. We booked our tickets on-line, BA promised a price match, that was a joke. It took over two months to get them to agree to price match. We had to keep chasing before they agreed to give us the difference. Booking our seats and getting on the plane was good but seats average and not very comfortable. We booked 8.10am flight and expected to receive a breakfast. I'm not sure who decides the food menu but a ham and cheese sandwich does not constitute a breakfast in my eyes. I found the staff neither friendly nor unfriendly, they just let you make your own way to the seats and left you alone. On the flight back I wanted some duty free. They only had one item by the time they got to me. The main thing I wanted I was told could be ordered online. I tried to when I got back but I was told that their catalogue had changed and that I could not now order it. The only good thing I could say about BA is that the flights were on time and that the Captains were very polite. I would have to think very hard to fly with them again. They have lost their quality somewhere along the line and need to seriously rethink their treatment of customers if they want to keep in business.

BRITISH AIRWAYS customer review :  10 September 2009 by A Scott-Norman   (UK)

Barcelona to Heathrow. We ended in pointless, inexplicable queues - 30/40 people for a BA official to "in theory" do our seat allocations on one or 2 machines. Enterprising ones tore off to do traditional check in - much quicker. Once on plane we were surprised to find no lunch option at lunchtime -just a chocolate cookie or a packet of plain peanuts with seeds in - are we budgies now? The service of this was surly in extreme and no smiles - we had to have hot drinks if wanted at same time as cold drinks - why?

BRITISH AIRWAYS customer review :  10 September 2009 by Nigel Chism   (UK)

LHR-IST return. Out on A320, very pleasant, with a decent breakfast. Staff polite and efficient. Back on rather worn out 767 - another good meal (albeit with the new minituarized napkins). Rather grumpy staff!

BRITISH AIRWAYS customer review :  10 September 2009 by Paula Loguda   (USA)

LHR to CDG in Business class after gruelling experience with T5 security. Plane left gate on time but pulled off to the side for additional mechanical checks. Plane not as well maintained as should be. Crew attentive, calm and professional. I was amazed that they could calmly serve a luncheon snack [quite good poached salmon] and drinks during this short flight. Kudos to them.

BRITISH AIRWAYS customer review :  10 September 2009 by S Mahoney   (UK)

LHR-CPH on A320. Staff very attentive. BA gives a good value for your money, complimentary sandwich and drink at a rate lower than the low cost airlines on this route that day. Check-in was minor problematic, with self check in not completely functional, but ground staff very helpful at T5. BA has much more to offer on this 2 hour journey than Scandinavian and T5 is really an active too.

BRITISH AIRWAYS customer review :  10 September 2009 by Alan Thompson   (UK)

LHR to Johanesburg return. T5 OK but agree security is irritatingly inconsistent - apparently trainers are OK but boots have to come off. Flight uneventful, seats OK for economy, AVOD good though screen is tiny. Unexpectedly the best meal I have ever had in any Economy Class (inc SIA and Emirates). Return in WT Plus, nice small quiet cabin oddly placed between First and Club, good seat and prompt exit (albeit after waiting 25 minutes foir a stand at T5). On this leg, probably the worst food I have ever had. Crews did what they had to do on both legs though with no warmth.

BRITISH AIRWAYS customer review :  10 September 2009 by C Renfrew   (UK)

LGW-GLA-LGW. Breakfast on flight to Glasgow delicious and was a reminder of how these flights used to be. The crew were friendly and professional, aircraft clean and looked well maintained. B737 to Gatwick was packed, trolley service of free drinks, coffee etc was fine for such a short trip. Only issue remains the check-in and security staff at Glasgow who seem to have taken lessons in rudeness. All in, BA offer the best service and price combination on this route.

BRITISH AIRWAYS customer review :  9 September 2009 by Jonathan Earnshaw   (UK)

LGW-CTA-LGW. Outbound checked in online and dropped bags off at bag-drop desks - no priority tags though. The lounge at Gatwick is comfortable and quiet on a Sunday morning. Good selection of breakfast items and drinks. Boarded and warmly welcomed, the seats on this 737-400 had seen better days and were torn in many places. Purser didn't communicate much and spent most of the flight behind the curtain - it took him over an hour to serve breakfast - no menus and no hot towels. It would have been nice to have been offered a drink in the hour from take-off to my breakfast tray arriving. The breakfast was good - fruit, warm roll, choice of main course, orange juice and cereal. Coffee was provided more than once and bar drinks were available on request only - no separate service which was poor. The return flight was very different and more like Club Europe - bags priority tagged, lounge at Catania is small and basic, didn't spend long in there. Onboard welcomed warmly, addressed by name by most helpful and friendly Cabin Manager. Menu cards provided, though no hot towels. Drinks served after take-off - refills offered freely. The hot lunch was superb, a choice of pan-fried salmon or spicy Paneer - a chocolate cream cake, fruit and cheese and lashings of coffee. Wine was also served with lunch. Magazines distributed later in the flight with more drinks - the Cabin Manager made time for a chat with everyone despite a full cabin of 24 people. I must say this was BA at it's best. It was so different from the outbound flight and BA needs to work on the consistency of service delivery.

BRITISH AIRWAYS review :  9 September 2009 by S Ferguson   (Spain)

Pisa - London Gatwick, Flight full of unaccompanied minors who ran riot throughout the flight, Crew couldn't care less, and ended up shouting at one of them, making the riot louder. Inflight service was an inedible sandwich and 2 cokes full of ice. Landed 1 hour late, the rest was uneventful

BRITISH AIRWAYS review :  8 September 2009 by J Dolan   (UK)

LHR-NCL return. Clean aircraft, pleasant staff. Nice breakfast bap on the outbound flight. Online check in excellent but I agree with other comments about Terminal 5 security. They're rude, aggressive and inconsistent with the application of the security procedures. The legroom was good for a short haul flight.