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BRITISH AIRWAYS Passenger Reviews and Customer Trip Reports
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BRITISH AIRWAYS customer review : 14 September 2009 by S Wijesinha (USA)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
IAD-LHR-IAD, B747-400 both ways, BA Miles upgrade from WT Plus to Club World both ways. Check-
in at IAD and Bag Drop at T5 good. New Galleries Lounge at IAD B Terminal is excellent.
Flights on time. Service generally very good but could be better for business class. Flight
attendants friendly. Food average (used to be much better) but wine was good. New Club World
seat is very good with AVOD that worked well on both flights. Privacy and storage bins for
window seats on the upper deck. T5 Arrivals Lounge and Galleries Lounge for B gates were good.
BA provides good service in Club World most of the time, despite cutbacks to reduce costs.
BRITISH AIRWAYS customer review : 13 September 2009 by Mark Freyton (UK)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
London-New York Club World. Online check in worked well, no wait for bag drop, and lounge
facilities were clean with good food choices for this early morning departure. My negative
comment would be about the lines at security at Terminal 5. I waited 25 minutes in FastTrack
and the attitude of the BAA staff is unacceptable. If I were British Airways I would be
negotiating a new contract because BAA are not providing a good service. Flight left on time,
service onboard was friendly and professional and food was ok. Entertainment system worked
perfectly this time too. Immigration in New York was fast (unfriendly as you would expect!).
Baggage delivered within a few minutes, all in all a good service throughout.
BRITISH AIRWAYS customer review : 11 September 2009 by M Lucas (UK)
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Trip Rating : 4/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
London-Nice-London. On time flights and clean A320 aircraft. BA pretend to be better than the
low cost carriers, but I don't think a chocolate biscuit is really full service. At least
other carriers let me buy a sandwich onboard. Crews nice, but seemed rushed and the pilots
didn't explain our delay from Nice. Disappointing. My advice is to take your own food on
flights now.
BRITISH AIRWAYS customer review : 10 September 2009 by S Stuart (UK)
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Trip Rating : 4/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Gatwick to Malaga return. We booked our tickets on-line, BA promised a price match, that was a
joke. It took over two months to get them to agree to price match. We had to keep chasing
before they agreed to give us the difference. Booking our seats and getting on the plane was
good but seats average and not very comfortable. We booked 8.10am flight and expected to
receive a breakfast. I'm not sure who decides the food menu but a ham and cheese sandwich does
not constitute a breakfast in my eyes. I found the staff neither friendly nor unfriendly,
they just let you make your own way to the seats and left you alone. On the flight back I
wanted some duty free. They only had one item by the time they got to me. The main thing I
wanted I was told could be ordered online. I tried to when I got back but I was told that
their catalogue had changed and that I could not now order it. The only good thing I could say
about BA is that the flights were on time and that the Captains were very polite. I would have
to think very hard to fly with them again. They have lost their quality somewhere along the
line and need to seriously rethink their treatment of customers if they want to keep in business.
BRITISH AIRWAYS customer review : 10 September 2009 by A Scott-Norman (UK)
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Trip Rating : 4/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Barcelona to Heathrow. We ended in pointless, inexplicable queues - 30/40 people for a BA
official to "in theory" do our seat allocations on one or 2 machines. Enterprising ones tore
off to do traditional check in - much quicker. Once on plane we were surprised to find no
lunch option at lunchtime -just a chocolate cookie or a packet of plain peanuts with seeds in
- are we budgies now? The service of this was surly in extreme and no smiles - we had to have
hot drinks if wanted at same time as cold drinks - why?
BRITISH AIRWAYS customer review : 10 September 2009 by Nigel Chism (UK)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LHR-IST return. Out on A320, very pleasant, with a decent breakfast. Staff polite and
efficient. Back on rather worn out 767 - another good meal (albeit with the new minituarized
napkins). Rather grumpy staff!
BRITISH AIRWAYS customer review : 10 September 2009 by Paula Loguda (USA)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
LHR to CDG in Business class after gruelling experience with T5 security. Plane left gate on
time but pulled off to the side for additional mechanical checks. Plane not as well maintained
as should be. Crew attentive, calm and professional. I was amazed that they could calmly serve
a luncheon snack [quite good poached salmon] and drinks during this short flight. Kudos to them.
BRITISH AIRWAYS customer review : 10 September 2009 by S Mahoney (UK)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LHR-CPH on A320. Staff very attentive. BA gives a good value for your money, complimentary
sandwich and drink at a rate lower than the low cost airlines on this route that day. Check-in
was minor problematic, with self check in not completely functional, but ground staff very
helpful at T5. BA has much more to offer on this 2 hour journey than Scandinavian and T5 is
really an active too.
BRITISH AIRWAYS customer review : 10 September 2009 by Alan Thompson (UK)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LHR to Johanesburg return. T5 OK but agree security is irritatingly inconsistent - apparently
trainers are OK but boots have to come off. Flight uneventful, seats OK for economy, AVOD good
though screen is tiny. Unexpectedly the best meal I have ever had in any Economy Class (inc
SIA and Emirates). Return in WT Plus, nice small quiet cabin oddly placed between First and
Club, good seat and prompt exit (albeit after waiting 25 minutes foir a stand at T5). On this
leg, probably the worst food I have ever had. Crews did what they had to do on both legs
though with no warmth.
BRITISH AIRWAYS customer review : 10 September 2009 by C Renfrew (UK)
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Trip Rating : 10/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LGW-GLA-LGW. Breakfast on flight to Glasgow delicious and was a reminder of how these flights
used to be. The crew were friendly and professional, aircraft clean and looked well
maintained. B737 to Gatwick was packed, trolley service of free drinks, coffee etc was fine
for such a short trip. Only issue remains the check-in and security staff at Glasgow who seem
to have taken lessons in rudeness. All in, BA offer the best service and price combination on
this route.
BRITISH AIRWAYS customer review : 9 September 2009 by Jonathan Earnshaw (UK)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
LGW-CTA-LGW. Outbound checked in online and dropped bags off at bag-drop desks - no priority
tags though. The lounge at Gatwick is comfortable and quiet on a Sunday morning. Good
selection of breakfast items and drinks. Boarded and warmly welcomed, the seats on this
737-400 had seen better days and were torn in many places. Purser didn't communicate much and
spent most of the flight behind the curtain - it took him over an hour to serve breakfast - no
menus and no hot towels. It would have been nice to have been offered a drink in the hour from
take-off to my breakfast tray arriving. The breakfast was good - fruit, warm roll, choice of
main course, orange juice and cereal. Coffee was provided more than once and bar drinks were
available on request only - no separate service which was poor. The return flight was very
different and more like Club Europe - bags priority tagged, lounge at Catania is small and
basic, didn't spend long in there. Onboard welcomed warmly, addressed by name by most helpful
and friendly Cabin Manager. Menu cards provided, though no hot towels. Drinks served after
take-off - refills offered freely. The hot lunch was superb, a choice of pan-fried salmon or
spicy Paneer - a chocolate cream cake, fruit and cheese and lashings of coffee. Wine was also
served with lunch. Magazines distributed later in the flight with more drinks - the Cabin
Manager made time for a chat with everyone despite a full cabin of 24 people. I must say this
was BA at it's best. It was so different from the outbound flight and BA needs to work on the
consistency of service delivery.
BRITISH AIRWAYS review : 9 September 2009 by S Ferguson (Spain)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Pisa - London Gatwick, Flight full of unaccompanied minors who ran riot throughout the flight,
Crew couldn't care less, and ended up shouting at one of them, making the riot louder.
Inflight service was an inedible sandwich and 2 cokes full of ice. Landed 1 hour late, the
rest was uneventful
BRITISH AIRWAYS review : 8 September 2009 by J Dolan (UK)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LHR-NCL return. Clean aircraft, pleasant staff. Nice breakfast bap on the outbound flight.
Online check in excellent but I agree with other comments about Terminal 5 security. They're
rude, aggressive and inconsistent with the application of the security procedures. The
legroom was good for a short haul flight.
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