BRITISH AIRWAYS review :  5 May 2009 : by M Kirkpatrick  (New Zealand)

SYD to BKK. My partners headphone set wouldn't work but other than that the flight was wonderful! Food was very tasty. BKK to SYD flight we got upgraded to premium economy and that was bliss, excellent food and very caring staff.

BRITISH AIRWAYS review :  5 May 2009 : by S West  (UK)

LHR-Munich return in Economy. Departure from T5 a breeze with checking in and security taking about 15 mins. T5 an improvement, however not as spacious as one might expect. T5 is still no comparison of Hong Kong or Singapore. Flight was good - staff efficient and courteous. Only complaint is that the plane was extremely dirty - carpet with coffee stains etc. Return flight equally efficient. Check in at Munich very efficient. Galleries lounge in Munich adequate for a non hub lounge - staff very friendly. Arrival in T5 was very quick, taking 15 mins from stepping off plane to entering the tube station.

BRITISH AIRWAYS review :  5 May 2009 : by T Price  (France)

LHR-LUN. Food excellent. Premium Economy worth the extra. My first time through terminal 5 - a seamless connection and a good experience except for expensive restaurants and the usual stroppy and indifferent security check people.

BRITISH AIRWAYS review :  1 May 2009 : by Richard Brown  (Malta)

LGW-Malta Business Class. Great flight, imaginative food, chatty crew and good flow of drinks. Flight departed on time and arrived early. Gatwick North terminal, heaps better than LHR terminal four. New 2 x 2 seat configuration a plus on Club Europe flights.

BRITISH AIRWAYS review :  1 May 2009 : by Michael Smolders  (Australia)

SIN-SYD Economy class. B777 very old fit out, no AVOD. When waking up in the morning before landing no hot towels available. No toothbrush/toothpaste in toilets either. Food was very bland. Staff were good though.

BRITISH AIRWAYS review :  30 April 2009 : by William Steward  (UK)

Premium Economy LHR to Denver and excellent flight with good comfort and pleasant staff. Severe delay on return but informed by mobile, text and email well in advance and could go to airport later. Delay managed superbly with food voucher and upgrade to Business.

BRITISH AIRWAYS review :  28 April 2009 : by M de Verteuil  (Trinidad)

LGW-POS via St Lucia on B777. The luggage drop off at Gatwick seemed long, at least 20 minutes. What is the point of having online check in if you retain an old style counter procedure for the luggage drop off? Certainly this can be improved upon. This nearly full flight was on time, with most passengers seemingly destined for Port of Spain, raising hopes for a direct flight POS-LGW? Food was very good and the service was excellent. One thing that mystifies on BA long haul flights is why it takes such a long time for the entertainment system to be switched on and why it is switched off well before landing. Most US carriers seem to just switch it on and leave it on, keeping passengers happy. I would rank BA's service a strong 9 if it weren't for the entertainment issue.

BRITISH AIRWAYS review :  28 April 2009 : by Mark Freyton  (UK)

Heathrow/Prague/Heathrow. BA offer the cheapest and best value for money fares on European flights, and include free drinks and a fair snack on most flights. Terminal 5 is a breeze, and only once has my bag delivery involved any wait. It is usually already on the carousel by the time I get there. Latest trip is good example - on time flights in both directions, online check in that really works, and lounges that are comfortable and offer good refreshments. Crews that are professional and smart, with a sense of humour. Long Haul Club World is the best in the business for privacy and service, and the overall experience is a winner.

BRITISH AIRWAYS review :  27 April 2009 : by Paul Wooding  (UK)

LHR-HKG Economy. Terminal 5 departure was fine - had no problems finding my way around. B747-400, aircraft was clean and had a roomy bulkhead seat. Food of good quality, cabin crew fine. Only drawback was the monitor for the entertainment system kept on cutting out ruining the movies of which there is a vast choice. I was offered to change seats but didn't want to give up the bulkhead seat. Overall good safe flight, good interaction from the crew.

BRITISH AIRWAYS review :  27 April 2009 : by Bob Andrews  (UK)

LHR-Mauritius-Rtn in Club World. I fly BA 4x per month on business but had never flown to a holiday only destination before in Club - not surprisingly there is a big difference. The seats are great, T5 lounges excellent and that is where the similarity ends. The cabin service is hurried and then minimal. The crew on the outbound journey disappeared after the meal service, and then re-appeared for breakfast. The food was over-heated and dry outbound and there was not enough cutlery on the return trip so we resorted to plastic cutlery from economy. They ran out of several of the choices for meals which is unusual for BA. Boarding at Mauritius was slow and there was no dedicated First or Club lane. The Club cabin had about 20% load of small children on the return journey and the crew didn't seem to mind them running up and down the aisles and often sitting the aisles for long periods - isn't this against BAs 'keep your belts on' policy? It was not easy to sleep and complaining didn't seem to make any difference either. In any case, I remain a BA supporter and sometimes they will get it wrong - they certainly did this time so think twice about paying a lot of money for Club World to a mainly holiday destination!

BRITISH AIRWAYS review :  27 April 2009 : by A Neary  (Ireland)

Gatwick to Malta. Pleasantly surprised given poor publicity of BA in recent years. Staff very pleasant and friendly, plane looked a bit scruffy. I was very relieved I didn't pay extra for Club Class though - only difference seemed to be food.

BRITISH AIRWAYS review :  27 April 2009 : by D Kainth  (UK)

New Club World Seats are very good and seats on the upper deck (window) are by far the best on 747 aircraft. Overall the experience from Mumbai to London was excellent and I slept well. I recommend passengers in Club World to have breakfast in the arrivals lounge in T5 at Heathrow. The service is excellent and the choice on offer is very good. Getting a shower and relaxing in the environment before hitting the city is a must!

BRITISH AIRWAYS review :  24 April 2009 : by Craig Adams  (UK)

A319 on return LGW to Venice over the Easter weekend in Club Europe. Punctuality was fine on both the outward and return flights. There were fewer assigned Club Europe seats on the return flight and that seemed to make a positive difference in the level of flight attendant service. The food on the outward trip was okay, but was very good on the return flight. Both flights had full Club Europe cabins and the 2+2 seating works fine, but more legroom would be appreciated to give greater distinction with the Euro Traveller seating. The Venice airport lounge was well located with good views over the airfield and well stocked with refreshments.

BRITISH AIRWAYS review :  23 April 2009 : by K May  (UK)

LGW-MAD-LGW. Flights were good albeit the 737s are looking tired. Crews friendly and professional. Only poor feature was most of the luggage again took over 60mins to arrive at T4 Barajas. My case arrived and a few others took another 15 mins after that to appear unannounced on another belt some way away. Barajas look a stylish airport but the very poor baggage handling puts me off using this airport.

BRITISH AIRWAYS review :  23 April 2009 : by Nick Francis  (UK)

NCL-LHR-NCL Economy. Flight down was 2.5 hours late due to earlier fog at LHR - perfectly acceptable reason, so why could no one on the ground at Newcastle have told us this! Onboard service in both directions was excellent and crews were extremely friendly and efficient. On the return, I completely misjudged the time the tube would take getting from central London to T5 (if you haven't presented at security by 45 mins before departure, they won't let you through). Arrived panting at the check-in area and grabbed the first lady in a BA uniform. She opened up a check-in desk for me specially, and pointed me to the nearest security channel and wished me a good journey! Couldn't ask for more! I made the flight with 2 minutes to spare, but would certainly have missed it without the professional, compassionate service from BA.

BRITISH AIRWAYS review :  22 April 2009 : by Peter Gordon  (UK)

LHR-SIN and HKG-LHR. I was upgraded to World Traveller Plus for the outbound flight after agreeing to be bumped from an overbooked flight and the extra space was very welcome. The inbound flight was also fine. However I would make a few comments. Only breakfast was served on the inbound flight not the three course meal promised. I can understand there being no evening meal as the take off was at 0030, but better snacks such as rolls should have been available in the galley mid flight. AVOD IFE was fine but it was easy to knock the controls which were on top of the left armrest. I would prefer individual airjets for each seat, and it would be useful to be able to select seats in advance. There was no internet available at 0030 and when I did check in the following morning a number of seats had been taken.

BRITISH AIRWAYS review :  20 April 2009 : by U Schuklenk  (Canada)

B777 from Montreal to LHR as well as SINto LHR and onto Montreal economy class exit row. The inflight entertainment did not work most of the time. More troublesome, the extractable inflight monitor did not hold in its position and routinely fell down against my knees. Quite painful. The flight otherwise was uneventful. On one leg I got an upgrade to premium economy. nice difference. The food's good - thought it's some of the better food services in economy.