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British Airways Passenger Reviews and British Airways Customer Trip Reports

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British Airways Customer review :  14 August 2014 by Daniel McDevitt    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

June 25th 2014. My wife and daughter boarded in Boston. The door was closed and we were ready to depart for London. Then a baggage cart hit the airplane. We deplaned and that was understandable. After an hour we were told the plane would not depart and there was no room on any other planes for days. "Call your friends - make your own arrangements!" was the only customer relations help offered by British Airways. The BA help on the ground said there were no hotels on vouchers. I really, yes really thought British Airways was the standard of air travel. If you have any alternative do not book British Airways. They're great as long as everything is going as planned. If anything goes wrong, they are a confused people who have no idea how to help you.



British Airways Customer review :  14 August 2014 by Lois Hammond    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Sydney - Singapore - London return. Thoroughly enjoyed both flights, good food, good service. Would definitely use again 2015 for planned flight to Oslo. Thank you British Airways.



British Airways Customer review :  14 August 2014 by C Kay    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR - Houston - LHR. Two of us travelled using Avios and Amex companion voucher. Excellent cabin crew on both sectors, very good selection of wine, and food pretty decent particularly outbound. The staff in Houston even found and returned my iPod which I had left on the aircraft on the outbound sector.



British Airways Customer review :  12 August 2014 by Tom Lewis    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled LHR-YYZ, BA97 on 9 July returning BA96, 28,July. Check-in at LHR an absolute breeze including security which took only 5 minutes. Galleries Lounge at the south end of T5 awful with poor food, dirty furniture and smelly toilets. Outbound aircraft was G-BNLG, surely one of the most ancient 747s in existence judging by the state of the interior at least in the main cabin. On boarding all the window shades were down (10.20 departure) and stayed down for the entire flight including take-off and landing, most peculiar. The head cabin service person said it was to keep the sun out - I have questioned if this is a new BA policy for daytime flights. Departed and arrived a few minute late, no issue. Food and service very average as usual, nowhere near the standards of international Business Class elsewhere. Immigration and baggage delivery in YYZ very swift. For the return, again the departure formalities were quick and painless ; the lounge at Pearson is ok but nothing special. Aircraft this time was G-BGYC, the upper deck was in reasonable condition although, as always with BA's Club World seating, there is little stowage space and the whole backwards/forwards concept is something I personally dislike. Food almost non-existent on this 2310 departure and most people slept: this would be understandable if a proper breakfast was on offer. Unfortunately it was no better than going to McDonalds with some unripe fruit and a sort of egg and bacon muffin - just awful. Also the person in the window seat did have something to eat and drink and every time the crew member came with his orders, he would lower the partition to pass them through with all the disturbance that creates. Is this service policy, poor seat design or lazy crew? Flight on time, arrival processes ok but baggage delivery slow. All in all, the experience was what I expect from BA these days, average at best.



British Airways Customer review :  12 August 2014 by G Fox    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight from Heathrow to Newark. The new Dreamliner was fantastic. Very comfortable, quiet and clean. The cabin crew were superb, very professional, with customer service being their priority. I appreciate that flying on a new aircraft makes a difference to the flight, however if BA continue to invest in their fleet and maintain and excellent level of customer service, I can see no other reason to fly with another carrier, especially when considering BA's avios points usage which allows all of your points to be spent on flights. Virgin however dictate how many points you can spend on each flight. I've flown with BA and Virgin many times, it was a nice attempt by Virgin advertising themselves in terminal 5, however, when you're sat in terminal 5 after experiencing a quick and easy run through the terminal about to board a brand new aircraft, it's hard to see the advertisements working.



British Airways Customer review :  7 August 2014 by James Keep    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Great service from LCY-Angers in western France on Embraer 175. London City Airport is so very convenient for London dwellers and the flights were very comfortable. Saturday flight outbound was totally full but on time, attentive cabin crew, very comfortable and not even the breakfast of a disappointingly hard croissant with ham and cheese could spoil the positive impression. Coming back on the Wednesday was less than half-full so double drinks and snacks all round! Tickets were £120 return which seems very reasonable considering the alternative for the region is Ryanair to Tours from Stansted, for almost as much and once you factor in the extra price of luggage and snacks with them, BA wins hands down.



British Airways Customer review :  7 August 2014 by Graeme Cree    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

06.40 flight, 4 August, Glasgow to London City cancelled with no explanation. Typical BA service nobody about to assist with alternative arrangements or any concept of customer care. So much for the worlds favourite airline. Third rate which is what I have come to expect from them.



British Airways Customer review :  3 August 2014 by Holder Timothy    (Switzerland)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Upgraded from Premium Economy to Business from YVR (Vancouver) to LHR (London). The Club World cabin was full and a couple of the passengers had been upgraded to First. Despite this the staff were friendly and helpful, although the food wasn't that great, (the chocolate desert was delicious though). Seat is nice and wide, but if you're facing rearwards on the 747, you could be sitting right next to someone you don't know. The IFE had a lot of choice and had many new movies to chose from. Altogether a good flight.



British Airways Customer review :  3 August 2014 by Corden Andrew    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Upgraded to business class on return flight from Verona. Absolute disgrace. Flight left around 11.30pm but lounge closed at 9.20pm. Lounge was awful, dirty and very little in the way of business class facilities. Flight was cattle class and I have seen more organisation and courtesy on an easyjet flight. Boarding was like a rugby scrum with no priority boarding and then spent 20 minutes on an a bus with no air conditioning crammed packed in hot conditions. Flight had run out of food. Worst flight in memory and absolute shocking customer service. Absolute joke and how they have the audacity to claim it was business class they should be accountable n the trade descriptions act.



British Airways Customer review :  3 August 2014 by Tony Hall    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AMS-LCY, economy. Embraer aircraft only half-full, at most, and on time. For such a short flight, a high standard of cabin service with wine and a small snack offered. An excellent flight in all respects.



British Airways Customer review :  3 August 2014 by Tony Hall    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Porto-LHR, economy. Pushed back late but arrived on time. Flight was full but good cabin service with sandwiches and drinks. A very good standard overall.



British Airways Customer review :  5 August 2014 by Tony Laverghetta    (Canada)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LIS-LHR on 30 July, J class on an Airbus 320. I was expecting more, however I was disappointed. Seat was OK but not particularly comfortable, food just average with a choice of a fruit or meat platter either, very poor. Cabin crew in an automatic mode, no smiling whatsoever, more interested in chatting in front of the cabin and complaining about not sure what. No inflight entertainment altogether, not even a shared movie. However we departed on time and arrived 15 min before schedule and the price was the cheapest ever for a Business Class seat. Will fly BA again but I am more keen to Intercontinental flights where the quality is superior than European routes.



British Airways Customer review :  1 August 2014 by G Smith    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-SIN, 26 July 2014. Upgraded from WTP to Club World before I even had the chance to ask. Value for money was a '5' because I didn't pay for the flight! Flight went well and I even managed some sleep on the fold flat bed. Cabin crew were pleasant and helpful, one of the attendants retrieved his own USB adapter from his luggage so that I could charge my phone (I was a little surprised that there wasn't a USB port at my seat - upstairs 747). The same attendant appeared in the passport control hall and called out - without success unfortunately - looking for a passenger who had left his glasses behind. Food was absolutely fine and the Burgundy a little too drinkable. This was probably up there as one of the better flights I've taken - most are done under sufferance but this one was pretty good overall.



British Airways Customer review :  1 August 2014 by Jim McCormick    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

26th July, LGW to Orlando. Drinks service from the crew was good. Champagne upon boarding and a top up without requesting. It was greatly appreciated! Food was not outstanding but pleasant enough. Overall the cabin service was good. Several services of drinks and top ups when requested. What let this flight down was the number of unruly children on this flight. I was in an outside seat on the port side and an 8 or 9 year old child in front got out of her seat every five minutes or so continually throughout the flight and her younger sibling was also jointing her when she did manage to stay put. I attempted to avail myself of the flat bed but three times these children stood on my legs as they clambered over into their seat. The parents of these children never once intervened to check their children's behaviour although they were well aware of how they were behaving. My wife did not have much luck either. The couple to her rear were sat throughout the flight crossed legged in the isle playing with their children and their toys and my wife had to struggle passed them every time she wished to use the toilet. Surely a tripping hazard! There were many other children on the flight who were well behaved so it can be done if parents set boundaries for their offspring. Whilst BA cannot be held responsible for children's behaviour, I feel that as we were in the Club World cabin, some sort of announcement should be made by BA requesting passengers with children respect the comfort of fellow passengers. P.S. The Club Lounge at Gatwick was like a kindergarten but that is another story!



British Airways Customer review :  1 August 2014 by J Whittle    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-CPH-LHR, Business Class. This is a joke. Scruffy aircraft with ripped upholstery, dirty cabin and chaotic/slow "service". I know it's a short flight (90 mins) but it shouldn't take over an hour to get one cup of cold, stewed tea. Flight attendants, including their "manager" didn't seem to have a clue what they were doing. Seats are actually narrow economy, 3x3 configuration with the middle one kept vacant. Inflight entertainment? Easy, there isn't any. For the price I paid this was an absolute disgrace. I seriously think I'd have a better experience with EasyJet.



British Airways Customer review :  1 August 2014 by W Benson    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-CDG-LHR. Outbound A320 on 26/7, return A319 on 27/7 in Euro Traveller. Both flights boarded efficiently, departed and arrived on time. Seats were a bit tired but comfortable enough for a 60 minute flight. Exit row (9) on A319 is worth taking if available as it provides extra legroom. Refreshments only as the flight is too short for anything else.



British Airways Customer review :  1 August 2014 by Mike Palmer    (Canada)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Toronto to London in WTP on a 787 and London to Toronto in club world on 747. There were elements of both flights where BA seemed to be back to their old self. The Dreamliner in WTP was on time, with some of the best cabin service I've experienced from a male attendant who smiled, couldn't do enough and was just professional. BA seemed to have dropped some of the nice touches though so no hot towel, soft drink before take off or menu cards - looks like WTP seems to have been demoted (again). Fast bar service, and good entree before the WTP service morphed into WT for breakfast which has reverted to "muffin or nuffin" and Ts and Cs and juice from paper cups. It really is an insult after an overnight flight and is ill thought out and penny pinching. Landing early at Heathrow and fast bags ended a good overall flight. The return flight in club was one of my best ever. The lounge had a better range of hot and cold food, though most of the furniture still needs replacing. On board, two male crew upstairs on the jumbo were superb. Friendly, helpful and starting off well with a 2nd champagne before take off due to delays in boarding. Fast bar service and an excellent lunch with the sea bass being exceptional. A calm oasis on the upper deck allowed some sleep before the now tired afternoon tea was served. Real personalised service with a smile reminded me of old times of BA at it's best. An on time landing and fast bags off finished an excellent flight. Why can't they do this more often? (Answer - variable cabin crew).



British Airways Customer review :  1 August 2014 by T Kohn    (The Netherlands)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

12/2013. LHR-LAX. A380. Aircraft was clean. Seats were comfortable but the leg space was restricted by the IFE- computer which has been installed underneath the seat in front. Amenity kit contained a cushion, blanket, headphones and toothbrush. There were no eye shades and ear plugs. Food both ways the same selection: Tikka Masala or macaroni and cheese of average quality, followed by a small ice cream and a sandwich or breakfast croissant. FA's lacked courteousness, friendliness and motivation. There was on both flights repeatedly no reaction to the call button and they were several hours not present in the cabin. IFE-system is good with a big selection of movies, documentaries etc. Due to a malfunction the system had to be restarted which erased the preferences. This experience with British Airways is not compatible to other flag carriers due to the lack in service and the restricted seating.



British Airways Customer review :  30 July 2014 by Alan Skinner    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BA2262 on 17th Feb 2014. I was in 4A from Jamaica to London Gatwick, and no need to climb over anyone’s legs, and you're close to the toilet and the galley were your can help yourself. Seat is very good and good space. Great meal, I had the Chicken Curry, very good, and a nice bottle of wine to help it down. The Stewards were very helpful. Going to Grenada soon and see they have first on the flight so going to try that.



British Airways Customer review :  30 July 2014 by A Hickling    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DME-LHR July 23 Club World seat 64A. It was quite a novelty travelling on a 747 aircraft for a flight just over three hours long. I sat on the upper deck which was full, but this did not detract from the excellent service provided by the two dedicated crew. I chose this seat as no one has to step over your feet when they exit and it is also a fraction longer than the other seats with three windows and four compartments beneath the window to store items. I did not use the seat as a bed but used the Z position which is very good for relaxing. The food and wine choices were very good and the Club Kitchen was well stocked on the main deck for treats after dinner.



British Airways Customer review :  30 July 2014 by A Hickling    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-DME on 19 July seat 1A Club World. I flew on one of the converted A321 jets that BMI used to own and was very impressed with the seat. The configuration is 1 and 2 seats and if you're travelling alone the single seat is great to have. There is lots of space to place items and the seat has different positions from arm chair to fully flat bed. The seat also has a built in massage function. The TV screen was 15 inches in size and operated from a remote in the seat. The service was excellent from two male crew members and the food and wine selection was of a high standard.



British Airways Customer review :  30 July 2014 by Kay John    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BA206 from Miami to LHR on upper deck, dinner took over 3 hours to complete. 2 staff obviously not sufficient. Very old 747, TV screens going from colour to B&W, frustrating as had more than enough time to watch a couple of movies while dinner was not served.



British Airways Customer review :  30 July 2014 by Brenda Watkinson    (Canada)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have used BA over the past 20 years as I chose to move my airmiles to their plan, regretted it ever since and will use them up as soon as possible. Even when flying on a paid flight I find the staff snooty, they have a bad customer attitude. At the moment I am trying to check in on a flight, only chosen because it was the best option for my multiple stops, and the on line check in does not work. Told by staff member, never mind, just do it at the airport, not much point in reporting it because they won't do anything for 24 hours. That is good customer service as you can only check in 24 hours before hand. I have had lost luggage twice on the same trip, had my seat changed for no reason (someone else was able to use my original choice, so not a seat problem) flights changed, but was able to change them back to the original booking. I have travelled economy and premium economy, and flown 10 hours with no inflight entertainment.



British Airways Customer review :  30 July 2014 by Sander van Kan    (The Netherlands)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight BA935, DUS-LHR on 31/5/2014 onboard G-EUPU (A319). Flight was on time and smooth. A drink was served together with a small sandwich. Crew was good and the seats were also fine for this short flight.



British Airways Customer review :  30 July 2014 by Sander van Kan    (The Netherlands)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight BA283 LHR-LAX on 31/5/2014 onboard G-XLEE (A380). Flight was punctual and very smooth. A nice breakfast and dinner was served during this flight. We also received an ice cream, which was very tasty. Crew was good and friendly. Only drawback are the very few drink rounds that were made during this 11 hour flight. We were seated on the upper deck on row 74. A very big advantage is that the seating is in a 2-4-2 configuration, and the window seats have a very nice 'bin' were you can put all your stuff.



British Airways Customer review :  30 July 2014 by Prasad Chalikonda    (USA)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Round-trip with family from JFK to HYD via LHR. Onward flight was delayed at JFK by 2 hrs. Was stressful with 10 month old and a 4 yr old. Inflight service was good. Transit at LHR was a nightmare! Mile long walk after alighting to central point in Terminal 5. No gate information anywhere. Had to check-in again, they had to scan each and every food item for the baby! Though departing flight was from same Terminal 5, had to now walk 30-40 yards, go down a level, walk again to train, get off second stop, go up escalator again and walk another 50 yards to last gate - C63. Now here, the gate agent wouldn't let our carry on through. Said it was too big. So had to remove all baby food and items for the kids and carry them in our hands inside the plane, and check the carry-on. Return flight again was delayed. Had checked in at 3.30am for 6.40am flight, but flight took off at 9.15am. Transit at LHR was thankfully better this time. But the aircraft to JFK was an old 747 - falling apart. No bulkhead this time, as original flight was late and they had to accommodate us on another full flight. Old seats, kept reclining on its own. A/C was blowing hot and cold until takeoff. Had asked staff to serve meals first to the 4 yr old - no luck. Never going to fly British again, or pass through LHR again!



British Airways Customer review :  30 July 2014 by Cutts Craig    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-BSL-LHR, 22nd/23rd July, BA748 and BA755, A319 each way, bag drop at T5 seemed to take ages. Once through used the North lounge which was pretty full at this time of the day. Flight delayed a little and arrived about 15min late service on this 1hr 20min flight was fine for economy class a sandwich and drink supplied, return bag drop in Basel quick used the Euro Lounge which was very nice. Return flight quick boarding very full a sandwich and drinks served and again service good for a short flight, arrived T5 bit late but bags recovered and out in 30 min.



British Airways Customer review :  30 July 2014 by N Salisbury    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew to Rome from Newcastle via Heathrow, the ground staff service was excellent at Heathrow as we needed disability assistance, the day before we were due to fly home I received a text at 17.30 to say our flight had been cancelled, but could not contact customer services for over 14 hours we were told we had been booked on an earlier flight which meant taking a taxi to the airport losing the money we had already paid for our previous transfer and the disability assistance service we receive in Heathrow was awful. We were left for 1 hour for someone to take us from the plane and then at the next station there was no one to take us to our flight connection so I had to push wheelchair myself.



British Airways Customer review :  30 July 2014 by Sander van Kan    (The Netherlands)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight BA944, LHR-DUS on 9/6/2014 onboard G-EUPH (A319). Flight was 15 minutes late on landing but was good. . A drink was served together with some salt snacks. Crew was good and the seats were also fine for this short flight.



British Airways Customer review :  30 July 2014 by Sander van Kan    (The Netherlands)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight BA274, LAS-LHR on 8/6/2014 onboard G-CIVB (B747). Flight was on time and smooth. Catering was very average and small portions. Quality was much less then BA standard. Crew was good but we didn't see them for a very long time during this flight. Only 2 drink rounds were made during this 9.5 hour flight, everyone knows that is not enough. Seats were good with just enough legroom.



British Airways Customer review :  28 July 2014 by E McKerrell    (USA)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew on a 777-200 from London Heathrow to San Diego, worst flight I have taken on British Airways. Being a rather tall person 6'7" and travelling in economy, the person in front of me could not recline his seat due to my legs blocking his recline, he complained to the cabin personnel that he could not recline and I was asked to remove my knees so he could recline, stating to cabin crew that I would not have a comfortable journey, they did not seem to care. When the food was served I could not even put my tray table down so the cabin crew would not serve me a meal, stating that the tray must be in the down position to eat a meal. So to tell you the truth I spent the best part of 7 hours of a 11 hour flight in the toilet, at least in there, I could stretch out my legs. Wrote a letter to British Airways to inform them of my flight, haven't heard anything back from them. Just shows you they really care about their passengers.



British Airways Customer review :  28 July 2014 by T Patrick    (Hong Kong)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Domestic Edinburgh-Gatwick. Late by 40 mins but that's not unusual. Flight itself lovely, clean, quiet, made up some time. Crew smart and friendly. Only down side was coming off a bridge to a closed gate to then being herded onto a packed bus. Bags came fairly quickly, sometimes at LGW it can be a while!



British Airways Customer review :  28 July 2014 by C Cutts    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-BSL-LHR, A319's each way check/bag drop atT5 took ages around 40 min. Once checked in lounge and boarding good seat 15c enough time for a coffee and sandwich, arrived a little late due to weather. Return similar flight experience same food very full flight, bag drop at BSL very quick and very nice lounge. Departed a little late and arrived 20 min late otherwise good experience nice crew in both directions.



British Airways Customer review :  26 July 2014 by P Alderson    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DME-LHR. B747-400. Used Avios to sample the 'new' First. The check-in area at DME was very congested but I did not have to queue. The lounge had plenty of not very comfortable seats and limited food and beverages. The gate area was more like a holding pen and was much too small for a 747 load. First and Club ended up boarding through a different gate number. Once on board I was shown to my seat and given an explanation about the seat functions. Service from the mature crew was excellent (there were only one other passenger in First). The food was OK but not particularly exciting. The main disappointment was the seat and amount of personal space with only enough room for shoes and a jacket in the wardrobe. Everything else had to go in the overhead locker. There seemed to be too many seats crammed into the cabin. I moved from 1K to 3K as this had a bit more space and privacy than the others. From my experience, BA First should be called Club World Plus.





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