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BRITISH AIRWAYS customer travel review :  1 February 2010 by M Lucas   (UK)

London-Chicago-London in World Traveller Plus. Anyone considering booking premium economy should be warned that you do not get a premium product on BA. The food was ok, but the same service as economy. The seat was comfortable but you pay the premium price only for a slightly bigger seat than economy. No extras offered and the crew were only seen at the meal times. No drinks or snacks offered for 4 hours. BA's offering of a snack before arrival was shameful and is now same as the poor US carriers. The breakfast into London was an insult for the price paid. No longer a premium carrier.

BRITISH AIRWAYS customer review :  1 February 2010 by Michael Meyer   (Netherlands)

AMS to GRU via LHR in Club Europe/World. A pleasurable experience nice crew on both legs. T5 lounge is very relaxing. Food/drinks/entertainment good on the long-haul flight. Real minus point would be cabin cleanliness. Especially the area around the privacy dividers were dirty and need cleaning. Although it is comfortable I am no fan of the design of the Club World cabin - leaves a "cheap" impression. Quality/colour of materials used should be re-evaluated.

BRITISH AIRWAYS customer review :  29 January 2010 by D Forshaw   (UK)

Manchester to San Francisco via Heathrow T5. Both outbound and inbound Domestic journeys were OK with no real problems on fairly new A319. The transatlantic leg, however was not the most enjoyable long haul flight I have been on. B747s on these flights are looking tatty and long in the tooth. The inflight Entertainment was adequate and it was difficult to keep my six year old son occupied for the entire flight. Some of the childrens features were only available to Premium economy. British Airways need to start treating economy class customers with more respect.

BRITISH AIRWAYS customer review :  28 January 2010 by J Schoenmakers   (Netherlands)

EZE-GRU-LHR-AMS. Sat in the 747 for 2 hours in EZE before taking off - no airconditioning, so very hot inside the aircraft. Paid extra money to get a row of two in the back, but was not as good as I expected. FA's professional and food was decent. During the stop in GRU we had to stay onboard which made it a very long trip (sitting in the same seat for 17 hours). Pitch on the Airbus 319 from LHR-AMS more generous than on the long haul 747 flight.

BRITISH AIRWAYS customer review :  26 January 2010 by Maria Bosker-Balk   (Netherlands)

Miami to London in Premium Economy. Seats very unconfortable and narrow. Hot meal at dinner okay. Service minimal and breakfast a joke. Fruit juice in pre-packed cup, some yoghurt with muesli and a piece of cake. It all came in a cardboard box. First time with BA and the last time.

BRITISH AIRWAYS customer review :  26 January 2010 by David Ellis   (UK)

LHR-DAR-LHR. Outbound flight cancelled because of snow just as we arrived at T5, but re-routed via Dubai, with connecting Emirates flight. Old-style Club World (2E/2F) on 767 to Dubai, with too narrow/short seats but AVOD good, food reasonable and FAs excellent. Inbound flight as scheduled, again old-style Club World, AVOD malfunctioning therefore films on loop, FAs friendly and attentive, brunch meal not really satisfactory as too much food early in the morning with a 6 hr gap until sandwich "refreshments" prior to landing.

BRITISH AIRWAYS customer review :  26 January 2010 by S Eyles   (UK)

BGI to LGW arriving in the UK yesterday. Three hour delay leaving Barbados which is rare but Executive Lounge was very comfortable and staff friendly. Food and drink monitored and topped as necessary. Once onboard the FAs were polite and good fun - serving a tasty meal as soon as we were in the air. Service completed quickly in order for us to maximise the sleep time.

BRITISH AIRWAYS customer review :  24 January 2010 by Chris Lewis   (UK)

Heathrow - Vancouver return in club world, overall impressed. Seat is very comfy and staff professional. However food is awful - worth the money for a good sleep but the service is lacks that feeling of flying in a posh seat.

BRITISH AIRWAYS customer review :  24 January 2010 by J Fraser   (UK)

Los Angeles to London. The food was appalling - dinner was ok but we then 8 hours before breakfast was served. No hot meal but a ghastly cardboard box containing a yogurt, fruit, orange juice and a vile turkey wrap. Entire meal was frozen and when we complained the cabin steward was stroppy - and said it wasn't his fault that the food came on board like it. Didn't offer a replacement or defrost it so we made do with a cup of tea. The other really annoying thing was that we expected a UK newspaper - usually these are available as you board but on this flight only first class were given copies - a minor thing but made us feel inferior because we were in cattle class. This is penny pinching to the extreme. I know BA is in financial trouble but this is not the way to impress and bring back customers. Have no intention of flying BA again.

BRITISH AIRWAYS customer review :  24 January 2010 by W Taylor   (UK)

Dubai - Heathrow. Flight delayed by 4.5 Hrs due to poor weather ie snow at Heathrow, good communication throughout enabling us to check-in at Dubai but then leave terminal with a pre - advised return time, could also follow flight details through BA website. All staff were very professional and helpful. Flying with my wife and two children under the age of 5 yrs can sometimes not be easy, but crew supportive and attentive. Good food including children's meals. Seats comfortable but other people very inconsiderate by not putting seats in upright positions during meal times.

BRITISH AIRWAYS customer review :  24 January 2010 by Penny Jackson   (France)

Despite not promoting themselves as a budget airline, BA provide exceptionally good value! The last trip I made with them first estimated a fare of £54 one way, the final amount I paid was about £53.50! This included a larger hold baggage allowance than budget airlines, a closer (and therefore cheaper to get to) airport and a small snack on board. The crew were very friendly and made the journey most enjoyable, and the seats were very comfortable. On the subject of hold baggage, my bag turned out to be about 24.5kg, a touch over their 23kg limit. The check-in staff didn't charge me a penny for that (despite putting a label on to warn bag handling staff it was heavy, showing as much consideration to airport employees as their customers), some airlines would have charged around £15/kg starting at 20kg so that alone made me very glad I travelled with BA that time!

BRITISH AIRWAYS customer review :  23 January 2010 by L Haas   (USA)

SFO-LHR return in Club World. The flight over was quite good, very few passengers in business class. Nice dinner with selections of entrees and vegetarian entree reasonable. I didn't try the wine. Enjoyed the lie-flat seat and didn't find the blanket thin or uncomfortable; it was fine. Really liked the seat-side lockers which held a lot of items and are much easier to access than floor space or overhead lockers. On return flight, slightly fuller in upstairs cabin and I could see how having to climb over the aisle seats to get out of window seats would be very annoying. Try to pick seats where you don't have to do this if you're one who doesn't do a lot of sleeping on flights. I watched 3 full movies during the 10 hour flight; selection was decent. Food for main dinner course was decent to good; for "afternoon tea" at end of flight, pathetic. I remember full cream teas from BA years ago and this was a far cry, the scone was inedible, no jam or cream offered either. Not business class level at all. The other main criticism of BA is that they charge Club World passengers $90 to pre-select seats; after paying $4500+ for a flight this is completely ridiculous. I think that alone will prevent me from flying with them again.

BRITISH AIRWAYS customer review :  23 January 2010 by David Worcester   (UK)

LCY-JFK return. A318 Business class only. Nice lounge at gate 24.The cabin crew were fantastic, Shannon stop outbound was painless. The service was great, good food and senior first officer on BA001 came out to chat to me about the flight. On the return the pre flight dining experience was good and a light supper offered whilst taxiing at JFK for nearly 2 hours. Bacon rolls for breakfast and given a take away breakfast bag prior to arrival into Gatwick - diverted due to bad weather. BA organised taxis and we were quickly on our way.

BRITISH AIRWAYS customer review :  23 January 2010 by T Neyrinckx   (Belgium)

BRU-LHR-IAH return Business on A319 and B747-400. BRU-LHR flights on time, excellent short- haul business class product. BA lounge in BRU is very nice, LHR lounges excellent, but the one in Houston is average. LHR-IAH on upper-deck with a 50% load, seat 62K outbound (day) and 60A inbound (night). Club World upper-deck product is very quiet (less engine noise than on the main deck), private, lots of storage in window bins, excellent seat for sitting, lounging and sleeping (and I am 6/4). Food outbound was superb . Only one remark : departure LHR to IAH was not with a jetty, so 300+ passengers had to embark on buses, which led to a chaotic journey around the tarmac.

BRITISH AIRWAYS customer review :  23 January 2010 by P Tanner   (UK)

Gatwick-Male-Gatwick return. Good in-flight entertainment, food markedly poorer than on two BA Heathrow-Australia round trips in the previous 12 months - bizarre to be served lamb chop for breakfast at around 4am by body clock, is that a "no bacon" sensitivity? My one gripe is that the cabin announcement having asked people to put their seats upright for others' convenience when food was served, the people in front ignored this and the attendant let it go when serving them, and only asked them to when I asked her. Delay of about two hours on return as a tyre needed replacing, but we were kept fully informed. This was the night of horrendous snow, so I'm guessing a demanding landing at the end of an 11+ hour flight, but smoothly done. Gatwick utter chaos, but that's another story.