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British Airways Passenger Reviews and British Airways Customer Trip Reports
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British Airways Customer review : 13 February 2013 by P Alderson (UK) |
| Rating : 6/10 |
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Cabin Flown | Premium Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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MLE-LGW. World Traveller Plus. No wait at check-in. Lounge busy (Executive Club member) as it was shared
with other airlines. Cabin full. Old style seating (why does it take BA so long to upgrade their cabins after
they have announced they are going to do it?). The seat does not really do enough to make the extra money
worthwhile. The little bit extra width and recline compared with economy do not make the difference for me
between feeling rested or not. The leg rest is a waste of time as it does not go high enough. The food was
OK, including a main course from the Club World menu. The crew came round with juice a few times but only
did one bar service in a 10 hour flight. If you wanted a drink you had to go to the galley to get it which is like
expecting someone in a restaurant to go to the kitchen if they want some food. The toilets were shared with
economy class but there were only short queues as economy had a lot of empty seats. The video screen was
small and sometimes reflected the cabin lights but the AVOD worked throughout the flight. Entertainment
choices were fairly limited. Arrived on time and got my luggage back 30 minutes later. Overall a reasonable
experience but not one that is making me anticipate my next BA long haul flight.
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British Airways Customer review : 13 February 2013 by S Vukas (Croatia) |
| Rating : 7/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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MIA-LHR-ZAG, B747 and A319. Online check in easy, baggage drop-off very slow and disorganized, Aircraft
clean and tidy, seat pitch 31'. Entertainment had very good selection and I managed to sleep for 4 hours. My
only but very important complaint was service-I was addressed as 'buddy' by FA. He also offered 'chicken or
pasta?' menu and when questioned what kind of dishes got answers - pasta being with tomato sauce and
chicken was curry. Had to transfer from T5 to T1 and again not impressed with the process, after another LHR
experience all complaints about FRA look like a joke. LHR-ZAG on clean plane with very low load factor with
friendly and professional FAs, typical European short haul flight. One of my bags did arrive but large golf bag
did not, still no info on the tracking web site. I usualy fly with LH on the route (via FRA) and was interested
to compare two products. LH wins with a good margin-A380 is more comfortable then B747 in every sense,
food is better on LH and service is much more professional so no more BA for some time again.
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British Airways Customer review : 12 February 2013 by J Rodder (UK) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Heathrow to New York JFK. Speedy check-in and security procedures at terminal 5 followed by very crowded
shopping and eating areas. Full 747 flight, on time departure and a friendly crew. I noticed that the economy
seat and personal TV screen was the same as a 747 flight I did 10 years ago! The screen was very dirty but
the on demand entertainment system offered a good selection of movies and TV. BA now has a policy of
allowing passengers to watch movies or listen to the audio system on take off and landing. The crew
announced that only BA headphones could be used if people wanted to use the entertainment system during
take off and landing. Bar service offered with no snacks in economy but a decent hot meal service offering a
chicken or pasta dish followed soon afterwards. Choice of cheese and pickle or chicken caesar sandwiches and
a chocolate bar offered before arriving into New York. I think BA might have changed their tea supplier as
every brew I had on the flight tasted good. All in all, a good service.
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British Airways Customer review : 12 February 2013 by J Tinning (Austria) |
| Rating : 10/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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London/Heathrow to Vienna on 09/02/13, BA704, A320 aircraft. A high quality onboard BA. The flight was
near full with the middle seat next to myself free. A lunch of 2 wraps were served with a selection of
complimentary drinks inc. Heineken, Coke, fruit juices and small spirits. The cabin crew were polite and
pleasant. The cabin shows wear and tear on seats however it is kept completely clean throughout. A valve
was blocked inconveniently once we were airborne therefore hot beverages were unavailable as were taps in
the WCs. The cabin crew dealt with the problem and put bottles of water in the WCs to wash hands. Early
take-off despite shuttle bus transfer from the gate to the aircraft parking position. I have flown BA many
times and have never thought anything less of them than 10 out of 10.
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British Airways Customer review : 8 February 2013 by S Redfern (UK) |
| Rating : 4/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Outbound flight LHR-GRU, Fri 18/01. Snowed 5cm and my flight was cancelled. Whilst this was not a BA
issue, the way reacted to it was unprofessional. BA knowing that flights would be delayed or cancelled that
day did not allocate extra staff to deal with the issue is unbelievable. We arrived at the airport early as we
were worried that the roads would be a problem. Roads were ok and well treated. Went to the South Lounge
and waited. Firstly the flight was departing on time - 9.25pm as I was assured that the long-haul services
would not be affected. One hour before departure they announced that the flight would depart at 11pm. At
11pm the flight was cancelled. 2 staff at the lounge dealing with dozens of passengers so I queued for half
an hour. By the time I got to the desk the lady said that her shift was finishing and that we had to sort out
hotel accommodation and transport by ourselves and that we could not collect our checked luggage. This is
why we pay a business class ticket. For the service! The annoying thing was seeing the TAM flight on the
runway departing on time to GRU. Rebooked the flight for the next day via Madrid. Flying BA to Madrid and
TAM to Sao Paulo. The BA flight was delayed by 1.5 hours and the TAM flight was surprisingly good. Luggage
only arrived on the delayed BA flight next day. Still waiting for my Avios to be credited to my account. Return
GRU-LHR flight on time with no issues. Good service, very good flight attendants.
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British Airways Customer review : 8 February 2013 by Ian Roberts (UK) |
| Rating : 10/10 |
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Cabin Flown | Premium Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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LHR-PHX and SEA-LHR. Online check in (prepaid seat selected) so straight to baggage drop and in the
departure lounges in very few minutes. Both flights very full so extra for premium economy well worth it.
Service and meals fine-after all this is an enhanced economy product. Delay due to de-icing outwards made
up and early on the return. Extra snacks readily available at the galley on request. All very good and only
comment would be - very nice to have a dedicated loo maybe shared with business as long lines most of the
time in the economy cabin.
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British Airways Customer review : 6 February 2013 by J Hussain (UK) |
| Rating : 7/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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5 Feb MAN-LHR and LGW-MAN same day return. 6am flight at MAN delayed 45mins due to heavy snow, but
arrived very quickly once in air, so effectively only 20mins late. Warm but stale panini given for breakfast and
tea. Comfortable seats. Packed flight. Good service. Return via LGW this time in evening, just tea and crisp
packet on flight. Half empty flight, left on time, arrived 20 mins early, Satisfactory service from air hostesses.
BA great for domestic flights. I didn't take any baggage either way. If only their international service was a
bit better from my other experiences.
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British Airways Customer review : 6 February 2013 by H Sharman (UK) |
| Rating : 2/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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My husband and I flew to Jo'burg and returned from Cape Town. Check-in staff at Heathrow all had long faces
and the man who checked us in made no effort at all to be pleasant and we actually felt an imposition to
him! Food was dreadful on the return journey-looked like slop and tasted as bad as it looked. The plane was
old and it took half an hour of trying to tune in the screens before we were eventually moved. I felt sorry for
the staff on the flight as they were embarrassed and two of them actually agreed that the food was dreadful
and said it was throughout the plane, and not just in cattle class. Over the years I must have flown with BA
about 20 times and have noticed a steady decline. BA is the flag carrier but it made me feel ashamed to be
British.
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British Airways Customer review : 6 February 2013 by Adam Smith (UK) |
| Rating : 10/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flew LCY-IOM and return. LCY is a great airport, everything so quick and easy and a pleasure to fly from.
Boarding was early and the solo cabin crew was excellent, a full English hot breakfast was served. Departed
and arrived early. Saab 2000 a great plane to fly on, was very quiet for a prop! Lovely lounge at IOM (Silver
card holder) with good offerings. Return departed early and arrived early again, good service operated by solo
cabin crew, snacks and drinks served. Overall, a great flight.
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British Airways Customer review : 6 February 2013 by R Hopes (South Korea) |
| Rating : 5/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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I have recently flown HKG-LHR - (on return) ICN. Outbound flight from HKG met expectations, comfortable
plane, up to date entertainment, welcoming staff, satisfactory food. Return flight from LHR to ICN was a
different matter. My biggest complaint is the staff, I felt like I was a complete inconvenience even though I
never requested assistance once, when delivering meals, water etc, the customer service was just non-
existent. I have flown long haul with BA 4 times in the last month (due to family illness) and the only reason
I chose BA were the flight times. It was an emergency and BA were the only airline with available seats, I
now know why. I have flown more than 10 times in the last 12 months with other airlines, which surpass BA
by far, both long haul and short haul.
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British Airways Customer review : 4 February 2013 by D Ratcliffe (UK) |
| Rating : 3/10 |
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Cabin Flown | Premium Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Manchester to Dar Es Saalam via Heathrow in an upgraded class - premium. On arrival, there were very few
people queuing and only 2 desks open. One for first / business and one for economy plus. 4 BA staff were
chatting at what we later found out to be the check in / info desk. After a 10 min wait we reached bag drop
desk only to be told that the flight was not open for another 10/15 mins. We consequently stayed at the
head of the queue and let people on earlier flights go through. Others were approaching the desk only to be
turned away with conflicting info about when bag drop would be open. The 4 staff had now disappeared to be
replaced by one inexperienced BA staff who decided to tell people that they now had to wait for one hour for
bag drop. The queue was now outside the barriers and it was chaos as some flights were still allowed to use
the bag drop. Staff unhelpful and abrupt. Witnessed a total inconsistency re allowed hand luggage. No one
even looked at ours when we eventually could drop our bags. Having travelled in premium class before with
Qantas, we were surprised at the below par service for an expensive upgrade. No drinks were offered on
boarding, no welcome, and the seats were uncomfortable. If you were on the left hand side of the plane you
had to use toilets in the rear of economy. There was one toilet for all premium passengers. Our flight crew
also had to service at least half of economy. They were excellent. Inflight entertainment was also very good.
Manchester needs to review procedures and how they treat their customers and look at training in
communication and more effective customer service.
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British Airways Customer review : 3 February 2013 by R Singh (Canada) |
| Rating : 6/10 |
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Cabin Flown | Premium Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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YVR-DUS on WT+. I only booked PE as it was only slightly more expensive than WT, only a difference of
$250. As I am One World Emerald, check-in and lounge access on all sectors was just fine. No separate check
in for WT+. No priority boarding or extra luggage either. Yes, the planes are old, but I like the 744's, and the
cabin was very clean. But the seats - and really this is the only reason I would travel WT+ - they're horrible.
Slightly extra width and leg room, but the way the seat is laid out leaves a lot to be desired. IFE screen and
system were tiny and ancient. Not much selection either. If you're trying to sleep, the way the leg rest and
foot rest are set up are not very conducive to resting. I hardly slept one hour on both outbound and inbound
long hauls. Service was excruciatingly slow - a single attendant for the whole section. FA would go down one
aisle, and do the other, then back again to clean up. The food - this is the strangest part. I've travelled on
both Club World and WT frequently. The food in both cabins is pretty good. WT+ is supposed to be using the
club world men - but the food was sub-par at best on both the main legs. Generally I like BA. But, to be
honest, there J and Y products are much better than WT+. I would not fly this cabin again, without a major
rehaul.
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British Airways Customer review : 3 February 2013 by M C Bruce (Germany) |
| Rating : 1/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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27 October 2012 from FRA to LHR on BA 0901 (dep. 07.25) connecting to: LHR-EWR on BA 0185 (dep. 10.15).
Flight BA 0901 cancelled, due to weather conditions so BA re-booked me onto Lufthansa flight LH900 from
FRA to LHR (dep. 07.20). This flight was delayed by a medical incident, and connection to BA 0185 failed. BA
then offered me a choice of a flight on BA to New York JFK, or re-booking onto United Airlines UA9 to EWR
(dep 12.35). Since my husband had arranged to collect me at Newark, I opted for the latter. This involved a
further terminal transfer, and on my arrival at the gate United Airlines staff (in none too courteous manner)
told me to wait until the gate agent was open for business. After a wait of around 40 minutes I was informed
that UA9 was full. There followed yet a further transfer back to T5, and a final arrival in EWR more than six
hours behind schedule on the next BA flight. Finally, the incident led to problems with our return check-in
online that denied us use of the business class lounge in BWI for 3 hours prior to the opening of the BA
check-in desk). Had not BA re-booked me onto the United Airlines flight that turned out to be full, I would
have accepted their offer of a flight to JFK, This would have enabled me to reach New Haven with Amtrak, or
be collected by my husband (he could not wait more than three hours at Newark, as he had to collect a rental
car at New Haven before Avis closed for business). In short, BA really messed up our trip, and cost us a small
packet, through a simple mistake.
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British Airways Customer review : 2 February 2013 by L Eames (Spain) |
| Rating : 7/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Barbados to Gatwick in business class. Not too fond of the new layout. BA have a 2x4x2 configuration in
business on 777s, other airlines I have flown have a 2x2x2 or 2x3x2 configuration, and the difference is
noticeable. BA have little walls around the seats for privacy which just exaggerates the lack of space. I did
not welcome the prospect of sharing the central duo seat with a total stranger as there is very little privacy
between the 2 seats (this was an overnight flight). I flatly refused to stump up the £56 BA want to reserve a
specific seat in business class, this after paying a business class fare. A reply from customer services claimed
that 'we introduced a charge so that those choosing to using this additional service were able to do so
without passing on extra costs to those who don't'. It may be a nice little earner, but they have no idea how
many prospective business class passengers they are losing because of this policy. Fortunately, the flight on
Dec 23rd was not full and I was able to slide down the partition and use the adjoining seat to store things as
there is very little storage space for anything in those cabins, only a small drawer which will take an iPad and
a newspaper. I was also disappointed with the lie-flat bed, because, it isn't a bed. Its a seat that folds down
and a stool 18" wide and between the seat and the stool is a fairly large gap. If you are short, your feet may
not reach the stool. My partner pointed out that one advantage of this is that you can stand up from the bed
without having to straddle it. On the whole though, I think the bed on Virgin wins hands down for comfort.
We were lucky to be seated on row 15 as we could get out of our seats (on that row only) without having to
climb over the legs of passengers in the aisle seats, something which, being small, I can't do without
disturbing the occupant. Service was good, although the layout makes it difficult for cabin crew, who were
pleasant and helpful.
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British Airways Customer review : 31 January 2013 by J Lyons (UK) |
| Rating : 8/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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LAX-LHR, 747, on upper deck in seat 64K, which I highly recommend because it feels very private and you
don't have to climb over the next door seat. Flight left Los Angeles on time, good service from cabin crew and
food was excellent. My only complaint is that the temperature was a little too high in the cabin, making it
difficult for me to sleep. Overall it was a pleasant flight and the upper deck on a BA 747 is a great
experience.
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British Airways Customer review : 30 January 2013 by James Smith (South Africa) |
| Rating : 1/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Cape Town to New York. Seat was broken at the base and had a piece of steel bar running across the
backseat rest, when asking to be moved I was told to sit on two cushions! On the second leg the seats only
reclined one inch as they were in front of the toilet, the seat in front was broken and over reclined thus
leaving 6 inches of space between my face and the seat in front of me. The quality of the inflight
entertainment was really poor compared to any other airline I have flown. When calling the customer care, I
was told they cannot guarantee a comfortable flight!
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British Airways Customer review : 29 January 2013 by Gael Dufoyet (France) |
| Rating : 8/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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SIN-LHR-CDG. Oneworld Emerald status was definitely recognised, when I showed up at the online check in
desk after queuing up, I was refused to check in there as I should go to the back to use premium check in, I
asked the very rude lady whether she could give me the boarding pass as I needed to do a tax refund, she
snarled and repeated that I should use the premium desks. On return to the counters to send my bags with a
different lady, same attitude but was better as she did not even speak. That aside, the trip from SIN to LHR
was smooth and the bed was very comfortable. Friendly and very efficient flight crew. Late night supper was
served and cleared within an hour after departure for a full Club cabin and lights were out immediately after.
Transfer in London was a mess as it was during the snow blockage, and I was asked to go back to the
transfer desk as my boarding card issued in Singapore was no longer valid, agent at transfer desk was very
polite and apologised for the trouble. Galleries lounge in T5 as expected was very crowded. Flight to CDG was
delayed for 2 hours on the ground and 1 hour in the cabin but during the wait in the cabin, we were well
informed and the team of very friendly cabin crew made two rounds of water run. Cannot fault them except
the extremely rude Singapore ground staff.
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British Airways Customer review : 29 January 2013 by Philip Grieve (UK) |
| Rating : 10/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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We flew Newcastle to Heathrow and Heathrow to Newark on modern, clean aircraft. The inflight
entertainment is very good and the service provided by the flight attendants was excellent. Food was ok and
drinks supplied were numerous. Compared to American Airways, BA are a modern, friendly airline who give
value for money.
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British Airways Customer review : 29 January 2013 by A Kumar (India) |
| Rating : 2/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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LHR-CDG, Business. Very little that can go wrong on a 40 minute short haul flight however BA proved
otherwise on this flight. Flight was one hour delayed due to the severe winter conditions in Europe at this
time. When we boarded the flight, all overhead bins were full in the club Europe cabin even though hardly any
seats were occupied. Soon found out that the cabin crew had decided to use the bins to stow their own
personal belongings. We paying passengers had to find space behind our seats in the last row of the
business cabin and even used the first row of economy bins. Seats in club Europe were no different from
economy seats with the so called 2x2 seating resulting in a negligibly larger seat all thanks to an odd
placement of arm rests that actually waste space by having an empty middle seat which is narrower and
could only be occupied by infants. Leg room was tight even for an economy seat. Finally, when it became
apparent to the crew that they had a full flight and would need to vacate the bins, they reluctantly did so.
Flight took off and the meal served was a ghastly salad with some non-descript bits which no one even dared
to eat. Flight purser was chewing gum while serving passengers and was talking loudly with her colleague.
Based on this experience I really wonder why BA even bothers having a business class offering on short haul
flights. The only aspect of the trip worthy of being associated with business class was the galleries lounge at
t5 however that alone cannot justify flying business on BA for short-haul.
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British Airways Customer review : 28 January 2013 by A Dron (UK) |
| Rating : 7/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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LHR-Toulouse day return on A319s. Both aircraft immaculate internally - travelling colleague reckoned they
were ex-BMI aircraft that had recently been refitted to the BA spec. Early morning outbound flight was barely
20% full. We pushed back 5 minutes early and breakfast (perfectly acceptable filled croissant and coffee) was
served within 15 minutes of wheels up. Arrived 15 minutes early. Late afternoon return flight by contrast
completely full. Departure 10 minutes late because of late incoming aircraft, but time made up en route.
Snack consisted of tasteless shredded duck wrap, but at least alcohol is still free on BA. Seat pitch (31inches,
I believe) was becoming uncomfortable by midway through flights although I am only 6ft 1in. Professional
crews on both flights, which were generally good.
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British Airways Customer review : 28 January 2013 by C Norero (Italy) |
| Rating : 8/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flew from NCE France to Buenos Aires through LH. Comfortable seats. Commendable food and drinks. On the
way on (31-12-12) celebrated New Year's Eve at 35000 ft. Cabin service always prompt especially on the
return flight (22/01/13).
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British Airways Customer review : 28 January 2013 by C Yi (USA) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Short haul flight service from Heathrow to Vienna Airport went without a hitch. Being that the flight was an
early morning flight there were no long lines at check-in and boarding could not have been smoother. The
crew were very friendly and welcoming as they greeted you aboard the flight with warmth. Managed to spill
an entire cup of tea on my lap and seats beside me, but the flight attendant serving my area cleaned it up
without any hesitation and a smile. The complimentary meal, checked baggage, and service are things I am
not accustomed to receiving, so it was definitely a treat. I recommend BA, or at least their short haul service.
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British Airways Customer review : 28 January 2013 by W Vandersypen (Belgium) |
| Rating : 3/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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An awful experience flying from LHR to CPT on 31 December 2012 (BA59). While the plane was only one third
full, the service was well below par. We were made to feel more like nuisance than welcome guests. As with
other airlines, the design of the travel cot for the infant we travelled with, had not been given much thought.
Our baby could easily get out/fall out and he was not allowed to stay in his cot if the fasten seatbelts sign
was on. Surely this can be remedied. It definitely does not allow for uninterrupted sleep, not for the parents,
not for the kid, not for fellow passengers. No baby food was onboard, no champagne was offered even
though the flight was the night flight on 31 December, no effort was made to get the dinner service
organised quickly to allow for our kids to go to bed in time (in fact simply due to our location in the plane, we
were served last). The list of minor and major nuisances goes on, but mostly the service was very poor.
When I saw the purser in the galley on several occasions, he was each time reading a magazine.
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British Airways Customer review : 25 January 2013 by Mike Palmer (UK) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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London City to Glasgow return. On time departures and early arrivals in both directions. E190 is a great
plane, comfy and the 2+2 seating gives a feeling of space. Drink and tiny snack offered both ways. Scottish
crew on O/W far more friendly than the surly London crew with poor English on the return. (Lobbing the tiny
savoury bag onto the table seemed odd) Will always use BA and city airport where I have a choice.
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British Airways Customer review : 25 January 2013 by R Woodhead (UK) |
| Rating : 5/10 |
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Cabin Flown | Premium Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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MAN-LHR-MIA return. Positive - all flights either on time or early. Negative - the interior of the B777 on the
outbound leg was showing its age and the IFE system was prehistoric which, considering it was a 9 hour
daytime flight, was very unsatisfactory - B747 on the return leg was better but not by much - food variable
between satisfactory and mediocre. I'm not convinced Premium Economy is worth the money for what is
essentially just a couple of inches of extra space but, as I'm 6' 3" it's either that or total discomfort in
Economy. Nothing to do with BA but having to wait in line for 2 hours to get through passport control in
Miami is not an experience I want to repeat.
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British Airways Customer review : 23 January 2013 by G Fisher (UK) |
| Rating : 4/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
London to Las Vegas. All flights on time, excellent entertainment with lots of movie options, food was very
tasty and fantastic service giving by the attendants! Staff were all friendly, for the first time in years with BA
it felt like the crew actually wanted to be there. Would certainly recommend.
|
|
British Airways Customer review : 23 January 2013 by M Gray (Scotland) |
| Rating : 5/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Glasgow-Gatwick-Orlando-Gatwick-Glasgow. Booked seats in advance. On domestic flights only offered row 6
and above. Seats cramped and uncomfortable - no benefit to business class customers. Arriving at Gatwick
advised by flight crew to follow flight connections signs but ground staff advised us we had been brought to
wrong area and to go back through security. Not sure who to believe. Orlando flight - dirty cabin, freezing
cold, TV screen not working so no entertainment and, more importantly, no safety video. Food ok but I didn't
get my first choice of main course despite sitting only halfway down the cabin. Lie flat bed very hard, narrow
and need to step over other passengers to get to aisle. Return flight delayed 2 hours, no advance information
from BA despite giving them my email and mobile number. Info from booking states check-in open four hours
before flight, info in airport states 3.5 - extra half hour at EPCOT would have been nice. Computers 'not
working' at check-in so no vouchers for food and lounge does not do food. Nice smile and shrug from check-in
staff but not exactly helpful. Lounge (operated by Delta not BA) freezing, moved seats three times trying to
find somewhere without a blast of cold air from the ceiling. Aircraft not too clean again but temperature
much more pleasant. Food ok and TV working this time although choice of entertainment not too good. Final
leg to Glasgow, flight delayed again so waited in lounge. Eventually took off an hour late and again we were
squashed into tiny seats in row 6.
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|
British Airways Customer review : 23 January 2013 by R Smithson (USA) |
| Rating : 1/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
The worst flight experience I've had in 30+ years in traveling. There was a snowstorm that didn't seem to
bother Gatwick or City Airport much, but virtually shut down Heathrow and most of British Airways. BA's
response was appalling. No employees to be found, people left standing for hours in the airport, told to go
one place, then another, then a PA announcement to vacate the premises and that BA could not help anyone
with hotels or transportation, but they could not stay in the airport. When a couple of employees were
found, they could not offer any information. People were left to stand outside in freezing temperatures to
wait for taxis to whatever lodgings they could find - at 1am. Their website said you had to rebook and deal
with all details on the phone - which then they did not answer. I will never use this airline again. Once my
flight was finally rebooked, the food was some of the worst I've had on a flight, the special diet meal they
promised me was not available, my seat was supposed to be economy-plus but was straight economy and
they wouldn't rectify this - despite many empty seats in the other classes - and the seat had absolutely no
leg room, very uncomfortable.
|
|
British Airways Customer review : 23 January 2013 by A Ward (UK) |
| Rating : 8/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
LHR-CAI-LHR. Thought would add quick review as not many reviews online of Club World product on routes
taken over from BMI including Cairo. Flight on A320 with newly fitted cabin and is equivalent or better than
usual Club World offering in my opinion and a big step up from Club Europe. Good IFE which can be used
during take off and landing - big choice of films though many old. Map function not that intuitive. Service OK
though a little hapless. Food fairly good and champagne and still wine selection limited but good quality. As
current BA fleet badly in need of upgrade/refurbishment, the new cabin was a welcome change. Overheard
that BA may be reverting to 767 so unsure what routes these planes will be used on in future. Ex BMI lounge
at LHR T1 pretty good and not far off standard set by T5 lounges though not as busy and usual very limited
section of hot food.
|
|
British Airways Customer review : 22 January 2013 by J Cherrie (USA) |
| Rating : 6/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
7th trip to Europe in Business Class, while I'd recommend BA it wouldn't be my first choice. Plane from
Seattle to Heathrow was an older 747. BA did not clean the plane well in between flights, there were crumbs
on both of our seats. The lie flat beds seemed a bit narrow and there was a bump for the lumbar that made
it difficult to sleep sideways. I wasn't able to adjust it. In lie flat mode the footrest blocks the person on the
inside. BA claims everyone has aisle access in Business class and it's not true. Flight crew outbound was
very good. Flight crew inbound seemed disinterested. I had to ring my call button a few times. It seemed
hard to get my wine glass filled. The food was pretty good but not great. Heathrow is an awful place to
connect. For all the complaints about the TSA the agents the agents there are far worse. My wife is
pregnant and requested a pat down. In retaliation, they refused to hand check her medication (done by EU,
Switzerland, TSA - and even London City Airport on the same trip). BA charges significant rates to reserve a
seat more than 24 hours in advance. BA charges over $1200 a ticket for a 'free' business class ticket using
miles. Despite the lack of a true lie flat bed, I had better International Business Class experiences on Delta,
Continental, and US Airways. All-in-all I don't see BA being a 4-star airline. Mediocre service, dirty planes,
high fees.
|
|
British Airways Customer review : 22 January 2013 by Michel Perrin (Brazil) |
| Rating : 7/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Jan 19 for both: Bangkok-LHR (Club World) + LHR-Venice (club Europe). Seat 20A on B747, excellent seat
with more space for legs. Excellent food, wines and fabulous service. IFE bad, low definition screen. From LHR
to Venice, A319, at 8.40 am. despite weather conditions, a pleasant flight, on seat 2A. However I had to wait
1 hour for de-icing, 1h during which our flight attendant regularly drunk coffee, w/o offering us a single drop.
|
|
British Airways Customer review : 22 January 2013 by Subramaniam Visahan (UK) |
| Rating : 1/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
LHR-HND on 22 Dec 2012 on 777-200 return to BA Club World after 7 years to utter dismay. I am a Skywards
gold member and chose BA because of the direct flight. Firstly the flight was 1.5 hrs delayed to 9.30am. On
board the seats were narrow, compare having 8 seats across on this aircraft to 4 across on Emirates A380.
Did not bother to switch on the small TV. Two meals were served on this 10+ hr flight. The only plus point
was the professional cabin crew and the pilots. Return NRT-LHR 27 Dec on 777-300 with at least one member
of the Club World cabin crew very rude.
|
|
British Airways Customer review : 22 January 2013 by Keith Brand (UK) |
| Rating : 6/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Have to agree with much of Mark Gilberts comments. Flew same route last week and although the crew were
much better than my previous long haul club out of LGW they are on the whole not up to LHR standard. As for
the aircraft I agree and for that reason on my next club flight to Tampa I will come back indirect via Miami.
Upper deck on a 747 and into the arrivals lounge at LHR for breakfast. This way I get some sleep and if you
have visited the arrivals lounge at LGW you will know why you can give it a miss. The main reason for using
TPA or MCO rather than MIA is not only the cost but the long immigration lines at MIA. The club seats may
all be the same but the 777 is no match for the upper deck 747. What spoilt the journey for me was the way
the cabin crew did not bother to hold back the economy class and let all the business class off first. I rate
this as bad as having to pay to reserve a seat.
|
|
British Airways Customer review : 22 January 2013 by M Rigter (Australia) |
| Rating : 2/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
SYD-LHR return Economy Dec 2012/Jan2013. Could not choose seats or check in online. Qantas Club not
recognised at BA Lounge. Some partnership/codeshare. No wonder Qantas have dumped BA. Ageing
747-400. Surly service in the main. Dreadful food. Will not be flying Long haul with BA again.
|
|
British Airways Customer review : 22 January 2013 by B Gower (UK) |
| Rating : 7/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
QF320 codeshare Business, upper deck, 03/12/12, LHR-SYD. Pleasant flight, always prefer upper deck if
possible. Flat bed std, though footstool collapsed a number of times when bed was made. Staff pleasant and
professional, though pretty old! Drink plentiful and good quality. Food above average amongst it's peers on
this route.
|
|
British Airways Customer review : 18 January 2013 by D Ellis (Switzerland) |
| Rating : 10/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
ZRH-LCY, 4 Jan. Modern, spacious aircraft and friendly, attentive crew. I would highly recommend this
service especially given the convenience of LCY.
|
|
British Airways Customer review : 18 January 2013 by Mark Gilbert (Australia) |
| Rating : 3/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Gatwick - Orlando, return, 777 - 200. I normally travel on Asian and Middle East Airlines so this return trip on
BA was a real shock. Worn out old aircraft with a miserable crew doing the absolute minimum, truly horrible
food, AVOD which only worked part of the time, dirty washrooms which were the smallest I have ever seen.
Forced to pay an extra 260 Pounds to secure the middle two seats over and above the full Biz fare, seat itself
was hard and very narrow, nowhere to put any personal items except on the flimsy fold down table. Avoid if
you can.
|
|
British Airways Customer review : 18 January 2013 by D Ellis (Switzerland) |
| Rating : 5/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
DXB-LHR 8 January in Club World. Took the sleeper service and sat on the 747 upper deck. This sleeper
service has no pre-flight dining (unlike the North American services) and there are only sandwiches on board.
Flight on time and crew pleasant enough.
|
|
British Airways Customer review : 18 January 2013 by S Kumar Panda (USA) |
| Rating : 3/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
I booked British Airways to fly Dallas-Fort Worth - London Heathrow - Chennai and back. The DFW-LHR was on American
Airlines and flight was delayed by over 3 hours. I was told by American Airlines that the connecting flight would be
held as there are 34 other passengers connecting to the same flight. Once I landed in LHR I was told the flight has
departed. They could not find a direct flight so they put me on a connection. The flight was LHR-DEL-Chennai. The
connection time given was only 1hour 40 mins. I asked if that is enough time to clear immigration, customs, collect
bags and check in to Domestic and I was told it shouldn't take more than an hour. I missed my connection in Delhi.
Since the DEL MAA connection was made on Jet Airways, they declined to make any flight changes and asked me to go back
to British Airways agent. When I went to the British Airways counter I found one agent and asked him to help. He said
he is about to go home and I should wait for the next agent. My patience was past boiling point and he quickly
realized that. He did his bit to help and I finally got to my destination 12 hours later. 12 hours does not mean much
in the big scheme of things. However, its the quality of service and the stories they mention.
|
|
British Airways Customer review : 18 January 2013 by Chris White (UK) |
| Rating : 8/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
LHR-JFK, 12 Jan, Club World. Good T5 lounge as usual (have to ask for Champagne). Departed from pier C -
no lounge but Starbucks provide complementary food and drinks to Club and First pax. Brand new 777. Greatly
improved IFE. Crew excellent - warm and friendly. Everything was new and clean. Food ok/good. Best BA
experience for a long time.
|
|
British Airways Customer review : 18 January 2013 by Chris White (UK) |
| Rating : 7/10 |
 |
Cabin Flown | First |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
JFK-BDA, 12 Jan, First Class. Departed late but made up the time. Friendly and attentive crew. Good food
choice and plenty of wine! Internet on board for a small fee.
|
|
British Airways Customer review : 18 January 2013 by Alan Lacey (UK) |
| Rating : 8/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
LHR-Leeds Bradford return. Tried this new route as an alternative to rail. Advertised prices were wrong. Their
tech dept told me that they were aware that the prices advertised were wrong but they would not honour
them. Flights themselves were fine with excellent crews. Very inconvenient evening departure from Leeds
(9.40pm) probably the reason for just 10 passengers on board. Business lounge at Leeds was independently
operated and lack of food/snack options more than compensated for by really outstanding staff.
|
|
British Airways Customer review : 17 January 2013 by Michel Perrin (Brazil) |
| Rating : 6/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
LHR-BKK. Lounge was so full that it was unpleasant! Wi-Fi stopped working. Onboard, upper deck, seat 64k.
Excellent seat. Food was delicious, Champagne fabulous. Service was excellent. Problem, as mentioned by
other pax: it seems they never clean the seats. IFE old, screen definition unacceptable. Note that price was
just half of competition.
|
|
British Airways Customer review : 17 January 2013 by Jim Muldoon (UK) |
| Rating : 4/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
LHR-MIA on Dec 27 in world traveller (economy) cabin. As I am a Silver Executive card holder I was able to
pre-book my seats, so position was good. The cabin crew released our TVs for us to watch the safety
demonstration, neither were able to stay in the upright position and the safety tape failed half way through
the demo. The aircraft was old and in need of a serious refurb, upon looking at the entertainment available it
was poor. No menu cards provided for food, the poor staff had to repeat the choices over 50 times coming
down the aisle. Its clear all the changes that have gone on at BA over the past couple of years has affected
the inflight experience and service, low quality catering, low quality entertainment, tired looking aircraft with
numerous faults and staff numbers reduced. I can honestly say I will not be flying BA except locally in future,
the product is poor and as our supposed national airline its embarrassing.
|
|
British Airways Customer review : 17 January 2013 by T Charles (UK) |
| Rating : 1/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
LHR to BCN in Business class. Very disappointing and unsatisfactory inflight catering, 11.30am departure,
served a cold plate of 1 slice of ham, salami, sliced hard boiled egg and 2 slices of tomato, nothing else! I
was seated in row 3, there were about 15 pax in Business cabin, by the time the bread-basket was offered to
me there was no longer any bread available which is completely unacceptable. Only alternative was soggy
croissants. Service was average, nothing special; the only positive was the good customer service at check-
in and in the South Lounge. BA Club Europe is hit and miss, sometimes very good, in this case poor.
|
|
British Airways Customer review : 17 January 2013 by L Lampard (UK) |
| Rating : 8/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
LHR to Kiev return 3-9 Jan. All flights on time. flight out not full, so had plenty of space. A320 with flight
map - something to pass a bit of time (unlike budget carriers). Staff and food to good standard. Flight from
Kiev to London full. Food again good, staff OK although busy. Good communication from flight deck on return,
and no delays on way into LHR which was a bonus! Overall I find BA a better option on this rout vs Ukraine
Int, especially when ticket price is on par.
|
|
British Airways Customer review : 15 January 2013 by Roger Litton (UK) |
| Rating : 1/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
LHR – Toronto. No electrics to seat (except for seat controls) so no reading light, call button or
entertainment. Tear in carpet over which I fell on entering seat, footrest broken and unusable. Cabin lights
were dimmed after take-off so I spent 6.5 hours in darkness unable to read with no entertainment (as we
were due to arrive in Toronto at 9.00pm I certainly didn't want to sleep). I complained 4 times and got
nowhere (staff disappeared after lights out). We've both been Executive Club members for 18 years but that’s
the end of our relationship with BA. We've watched standards – particularly staff attitudes gradually decline
over that period.
|
|
British Airways Customer review : 15 January 2013 by David Russell (UK) |
| Rating : 10/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Recently flew BA business class from MIA to LHR as part of an AA booking. Managed to book a lie flat seat in
the top deck of a 747 for us 64A and B. Early away from MIA and early into LHR. Seats were superb and I
managed at least 4 hours sleep. More than enough room to lie flat in 64A with my 6 feet plus height. Lots of
storage too. Food was good and top deck crew were great. It's worth the extra to pre book these seats.
|
|
British Airways Customer review : 15 January 2013 by Michel Perrin (Brazil) |
| Rating : 2/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
LIS-LHR on A320. Seat 3A. Extremely worn out plane, leather in bad shape, lack of painting in many parts of
the plane. Departure at 11.20am arrival at 2.00 pm, Business Class, and mini croissant as a snack with an
ugly mini piece of ham. Unacceptable.
|
|
British Airways Customer review : 14 January 2013 by D Graham (UK) |
| Rating : 10/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Flew LHR-JFK in Word Traveller Plus and got upgraded to London City Business Class flight ex JFK on return.
Both flights on time and as a Silver Member was able to enjoy the lounges at LHR and JFK. Flew World
Traveller Plus outbound on a 777-300. Seated by the window on the front row of the cabin by the emergency
exit. Service outbound was very good and much as I expected. The return to London City on the A318 was
outstanding. Welcomed and called by name throughout the flight. The cabin crew were excellent. Overall an
excellent BA experience.
|
|
British Airways Customer review : 14 January 2013 by P John (Brazil) |
| Rating : 3/10 |
 |
Cabin Flown | First |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Awful First Class from LHR to Phoenix: really a basic business class experience on any reasonable airline, just
with worse food and dirty. Dirty seats and compartments, a TV screen that would make most Economy
travelers unhappy. Had not used BA in years, partly because of my current location (Rio de Janeiro) and partly
because there were usually better options, and I am reminded why. The only decent (actually nice) part of
the trip was the Concorde Lounge.
|
|
British Airways Customer review : 14 January 2013 by Geoffrey Wyndham-Jones (UK) |
| Rating : 10/10 |
 |
Cabin Flown | Premium Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
KWI-LHR-EDI return over the New Year: long-haul legs both B747 short-haul A321. All flights were
comfortable, on time (except for the last leg to Kuwait where missing passengers meant that bags had to be
unloaded, but we were kept informed by the Captain). Friendly cabin crew on all legs (exceptionally attentive
crew on the Kuwait to London leg): meals varied and quality and quantity of food sufficient: IFE on-demand,
and kept me entertained for 6 hours in both directions.
|
|
British Airways Customer review : 11 January 2013 by M Tushishvili (France) |
| Rating : 9/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
PAR-TBS-PAR via London. Check-in area is very well structured, the bag drop was very efficient and quick. The
segment PAR-LHR-PAR is a short flight and the cabin crew was well organized and drinks and snacks were
quickly distributed. Flights from London to Tbilisi and return were excellent. Meals were very good for
economy class and the entertainment system was outstanding (individual large touch screens with a wide
choice of movies, TV shows and map - former BMI/BMED aircraft's). Cabin crew were efficient and visible
during flights. Highly recommended company for flying to Tbilisi taking into account that the cost is
acceptable and service is great!
|
|
British Airways Customer review : 10 January 2013 by C Kay (UK) |
| Rating : 3/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
EDI-LHR-MIA-LHR-EDI. A game of two halves. Pretty perfect outbound, although a very strange menu.
Veggie, chicken, sea bass and beef listed, but as it was a flight on 22 Dec we were told there was a special
of turkey and one of the other choices had been removed, which turned out to be sea bass! Very strange
decision. On the way back delayed almost 24 hours. Miami staff were very efficient but the hotel they put us
in was overwhelmed with the influx of people. Flight left an hour later than scheduled next day which left us
with a 45 minute connection at T5. Both me and my wife are Gold card holders so we asked the CSD if it
would be possible to get some ground staff assistance at the LHR end to smooth our way through security.
She said she sent a message ahead but got no response. On landing, and at doors open, there was no one
waiting so we ran through T5 only to find we had been offloaded from our flight. Managed to get reinstated
and took our seats to EDI with 10 minutes to spare. Overall, a shambles on the return.
|
|
British Airways Customer review : 10 January 2013 by Tom Lewis (UK) |
| Rating : 3/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
LHR-YYZ-LHR out Dec 6 return Dec 12. Check-in at T5 excellent, quick and professionally done by a pleasant
staff member. Lounge busy and with a receptionist who didn't even look up from her book when I presented
my boarding pass. A seemingly full 777-200 with a rather tired interior, crew ok but nothing special, food
quite disgusting for lunch, a bit better for the second service. A slightly late arrival in Toronto, bags took as
long as is the norm there. On the return, again the check-in was efficient although the necessity of queuing
at the self-service desks for a boarding pass is ridiculous especially when they are all busy. Lounge reception
fine but was very crowded with another almost full 777-200. A bit late leaving but made up most of the time
en-route. Crew (all male but one ) were the most disinterested bunch I have come across on BA, they did
the absolute minimum and that with some obvious degree of reluctance. Dinner not bad, breakfast dreadful
as always. Arrival at T5 very quick and I was out of the terminal with my bags within 30 mins of arrival. All in
all yet another sub-standard experience with BA apart from the check-in staff.
|
|
British Airways Customer review : 10 January 2013 by S Chiu (USA) |
| Rating : 7/10 |
 |
Cabin Flown | First |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
LAX-LHR Dec 26, 2012 on B747-400, seat 2K. Booked this trip over 6 months ago - flight canceled and bumped to Dec 26.
New First Class cabin which I flew the same a year ago when it was new. There are accumulated old dirt at the seat
which seems like a typical problem of BA. Flight attendants were great except one who didn't appear to be happy to
work that day. Food and wine great. Entertainment was a joke. Small screen with ultra-low resolution made the movie
picture looked worse than viewing on my iPhone. There were only a few movies to select. The first class seat is
merely comparable to Cathay Pacific's new business class. The cabin is way too crowded with the new seats, the aisle
is so narrow that you would have bumped into other seated passengers when heading to lavatory. The couple seated at
1A/1K decided to put their hand carry luggage at the overhead storage above my seat because the cabin design doesn't
have overhead storage above the first row. They accessed their bags so many times during the long haul flight and
slammed the storage so hard that I almost had to ask them stop. It was extremely annoying.
|
|
British Airways Customer review : 10 January 2013 by Gary O'Neill (UK) |
| Rating : 8/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
London - Berlin. Economy class - fantastic leg room in seats, especially for a short-haul flight. Cheaper than
some of the low cost airlines flying from London to Berlin. Would definitely fly with BA again.
|
|
British Airways Customer review : 9 January 2013 by G C Nock (UK) |
| Rating : 5/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
LHR-LAS early December. Lounge at T5 was busy but still offered a good selection of food and drinks. Great
seats on outward flight - 4 across (not pre-booked) with the middle 2 facing backwards. Good service, food
and drinks. The return seating was poor, we were told at check in we would be 2x2 together, this was not the
case - 1 plus 1 in front one side of the plane and the same on the other side. Very disappointing after paying
a lot of money for business class. A shame this spoiled our BA experience.
|
|
British Airways Customer review : 9 January 2013 by David Graubard (USA) |
| Rating : 8/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
BA 577 on Jan 1 from Milan Linate to LHR. Clean A320 - friendly flight attendants. Snack was disgusting! A
cold duck meat wrap! I only saw 1 person in 3 rows of seats eat it. The smell was awful - BA has gone so
far down in food. Flight left 10 min early and landed on time so that was good. But BA needs to really re-
think their short-haul snacks.
|
|
British Airways Customer review : 9 January 2013 by Jana Petrikova (Slovakia) |
| Rating : 0/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Flight from New York to Vienna though London Heathrow on New Years Eve. Very boring celebration, one line
from the captain around midnight, no sparkling wine, no nice food. Very poor customer care when you need to
handle anything about the luggage. I will never again book a flight with British Airways.
|
|
British Airways Customer review : 8 January 2013 by W Montague (USA) |
| Rating : 8/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Flew LHR-MAA. For some reason, we had no trouble transiting through Terminal 5, unlike many others. British
Airways ground staff were efficient and helpful. BA had a perfectly normal crew and seats, but the thing that
stood out best was their fantastic catering. Inflight entertainment was another good experience. I suspect
that this good service was because this was on a flight to India, rather than another destination, but I can't
be sure. An average airline.
|
|
British Airways Customer review : 8 January 2013 by Alan Clare (UK) |
| Rating : 9/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Madrid - London: 24 December last leg of Sao Paolo - London code share with Iberia. Brilliant, after my 11
hour experience (see Iberia reviews) the friendliness of cabin crew, comfortable seat, the G and T and I have
to say the new snack 'wraps' was a welcome feeling of nearly being home. Delayed 40 mins and the pilot
made it up! I hadn't used BA for years and I really rate them as second only to Lufthansa on the South
American route. Hopefully BA's influence will rub off on to their partner airline.
|
|
British Airways Customer review : 8 January 2013 by C Cutts (UK) |
| Rating : 8/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Four flights over the Christmas period, LHR-DUB-LHR and LHR-BHD-LHR mixture of business class and
domestic economy on A319's and A320. The thing I like about BA is they offer a very consistent service be it
long haul short or domestic! Service to DUB was good with a full breakfast service and a snack coming back
to LHR. Flight LHR-BHD-LHR offered the normal domestic service but good enough and much better than the
service offered by EI on similar routes, my only complaint with BA is there use of Terminal 5 3 and 1 at
Heathrow depending where you are flying, and out of the 7 recent flights I've taken with BA 4 required a bus
transfer between aircraft and terminal or vv which seems strange with Heathrow being BA's home!
|
|
British Airways Customer review : 8 January 2013 by P Goddard (UK) |
| Rating : 9/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
LHR-ARN return. T5 wasn't crowded at all at both airports. Extremely friendly cabin crew (and pilots) on both
flights. Food was very nice - breakfast consisting of ham and cheese and muesli going there, and afternoon
tea with hot scones return. The seats were getting a bit shabby though on the A321s, and one flight the
overhead screens didn't come down. Would definitely use again.
|
|
British Airways Customer review : 7 January 2013 by R Maccherone (Germany) |
| Rating : 6/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
HAM-LHR-GRU-LHR-HAM on A320 and B747-400. HAM-LHR and LHR-HAM was good with friendly FAs and nice
wrap. T5 in LHR is a nice place to change flights and the lounge from BA is very good. On LHR-GRU leg, flight
was full and I got a middle seat. Surprisingly, I was able to get some sleep, because the headrests are
comfortable. Seats recline, but not too much that it bothers you if the person ahead comes back. Food was
below average and a bit disappointing, as I had very good food on BA before. FAs old, but professional. IFE
very outdated. Seems like one of the first AVOD systems. Choices were just OK. GRU-LHR was much worse,
because the IFE stopped and restarted randomly throughout the flight, which means no movie could be
finished. After 3 hours it then stopped completely and they couldn't bring it back. I got a window seat and
the seats have a metal bar at the side, which makes it very uncomfortable to lean against the wall, what I
like to do. All in all ok, but if possible, will go back to TAM next time.
|
|
British Airways Customer review : 7 January 2013 by Mark Donovan (UK) |
| Rating : 5/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Flew BA to Houston 23 Dec on B777 (then onward to Miami on American) and all was as expected: crew good,
food acceptable! Return from Houston at 20.40 was awful. Didn't start boarding until 20.30 but no
announcements about delay, when asked just before boarding, gate agent was dismissive and vague. Crew
on board friendly, efficient and fun - but the food was terrible. Dinner was overcooked and the sauce
congealed. For breakfast we were given a box that contained a cake loaf, a small round of what appeared to
be breakfast bar stuff. Unacceptable from a full-service airline that charged me full service fare. BA long haul
is only acceptable if you can get a great price.
|
|
British Airways Customer review : 7 January 2013 by Susan James (USA) |
| Rating : 10/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
I would like to see the newer 777's on the Los Angeles leg of the trip instead of the older 747, but they
explained they need a larger plane because of the popularity of those routes. 777 leg from London to Nairobi
was excellent. These planes do have more room. The service is great and the movie selection is large.
Sometimes the earphones might not be working properly but the flight attendants exchanged with no
problems. Flights were always on time. Last year I flew business class and loved it. Economy Plus on the 777
far exceeds Economy Plus on the 747.
|
|
British Airways Customer review : 4 January 2013 by Jason Tseng (UK) |
| Rating : 5/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
London City to Venice Marco Polo round trip. December 2012. Staff were quite helpful, but everything was
rather basic. Light lunch was nothing more than a bread roll and a small bit of chocolate. Most people would
call that a snack. There were delays either way, but they tried to be as efficient as possible in order to get
things going. Plane clean and tidy. BA aren't usually the cheapest and they're hardly the best, but I would
consider flying with them again.
|
|
British Airways Customer review : 4 January 2013 by C Hutt (UK) |
| Rating : 2/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
We flew from Paris (CDG) to Heathrow on 30 Dec 2012 after flying SriLankan Airlines from Colombo. The most
striking feature was the poor staff service. Stewardesses on the BA flight looked scruffy, unkempt and
unforgivably - irritated with passengers. I even had one stewardess click her fingers at me to switch off my
iPad although I had it on the 'flight' mode. More like prison officers patrolling - no smiles, just misery! We
usually fly long haul on BA and sit in Club World and usually have such good service - such a disappointment!
|
|
British Airways Customer review : 3 January 2013 by Colin Pay (UK) |
| Rating : 10/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
LHR-WAW on A320. Leg room and service good, beer, coffee and sandwich. Flight on time.
|
|
British Airways Customer review : 3 January 2013 by P Laboiss (USA) |
| Rating : 1/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
We travelled to Rome via Heathrow and it is not surprise we couldn't make our connecting flight. Terminal 5
is a very poor airport design, passengers on connecting flights need to go through multiple floor levels and an
air train to get to the gate and that's after going through a security check point. Our luggage didn't arrive and
British Airways claimed zero accountability.
|
|
British Airways Customer review : 3 January 2013 by Dio Santos (UK) |
| Rating : 2/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
LHR-LIS. It was a Christmas travel so was expecting it to be very busy - a lot of problems with the plane -
spent 3 hours sitting onboard because of radio problems. The service was bad. The food was disgusting, BA
have now introduced wraps on almost all their flights and they are horrible! For the price of flights and service
I could get a lot cheaper and pay for a nicer meal on-board.
|
|
British Airways Customer review : 2 January 2013 by C Harper (UK) |
| Rating : 9/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
LHR to DUB, out on 26th December, return 30th December. On such a short flight there would have to be a
large problem to be noteworthy. Planes clean, staff ok, check in fast, only problem was security checks at
Dublin, very long queue and many security gates but a pity only 4 lanes open.
|
|
British Airways Customer review : 2 January 2013 by J Henson (UK) |
| Rating : 8/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
London Heathrow to Seoul return in December 2012. Outward journey in economy. Plane half empty and I had
an entire row of seats to myself. Older inflight entertainment system with a decent (albeit not overly
comprehensive) selection of films. Crew friendly and welcoming although not overly visible during the flight.
Food decent with a couple of drinks runs throughout the flight. Return in club world. No queue at check-in
and clear information given about use of the Asiana Airlines lounge. On boarding I was addressed by name
and the purser came to introduce himself personally as this was my first time in Club World and I was asked
if I needed any further information on the seat functions or an aspect of the service. The rest of the crew
were very polite and helpful. Amenity pack given out. Free flowing champagne through most of the flight.
Cocktails and usual bar service offered too. Food decent (but not amazing) and plentiful - additional food
seemed to be available in the club kitchen/galley area. Overall two very good flights - only criticisms would
be IFE screen size in economy and the selection of films available is not comparable to a number of BA's
competitors and the bags took an age to arrive in Seoul (which I acknowledge may not be strictly BA's fault).
|
|
British Airways Customer review : 2 January 2013 by Robert Szocik (UK) |
| Rating : 9/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
LHR-LBA return. It's been four years since I last flew this route, and it was my first BA domestic flight since
the bmi takeover. Repainted ex-bmi A319 on both legs. Usual excellent BA onboard service. Ground staff at
LHR T1 fine. Outward flight was 10 minutes late, but I was in no hurry. Return flight 10 minutes early,
despite 20 minutes in a holding pattern. Overall, pleased with the service, but not really great value for
money, considering that I could have flown to Manchester for £25 less, but LBA was more convenient on this
occasion. Using MAN again next time though, as LBA is dreadful.
|
|
British Airways Customer review : 2 January 2013 by M Harris (UK) |
| Rating : 1/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Heathrow to Vancouver. Being nearly 2m tall and on a tight budget I was prepared to pay an extra £50 for an
exit seat as opposed to an extra £1000 for an upgrade. Checking my booking the day before I left I had
noticed that my seat had been changed back to a regular economy seat. I had to travel to Gatwick first and
then make my own way to Heathrow as to fly Glasgow-Heathrow was almost double the price. Seat comfort in
economy is pathetic. Seats are far to tight, and leg room is pathetic. However, staff are always nice, food
and drinks are always nice enough and entertainment is always good enough to make the time pass. I can
not recommend BA to anyone.
|
|
British Airways Customer review : 31 December 2012 by J Aberg (Sweden) |
| Rating : 6/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Flying Copenhagen-Heathrow-San Diego. Flew just before Christmas, so very busy as could be expected.
Short-haul flight decent, and arrived at LHR on-time. Plane to San Diego arrived late from Brazil into LHR, so
we were about 1.5 hrs late out of Heathrow. Once airborne, service on-board was adequate, but not
particularly warm or caring. Staff did try to offer water and soft drinks on a regular basis throughout the
flight, which is unusual for BA. All in all, good value for money, but I am starting to feel that BA is really
losing ground compared to other European carriers. Although the short-haul fleet is usually quite new, the
long-haul fleet is really showing its age. Let's hope things will change in the near future, or I think BA will
lose even its most loyal customers.
|
|
British Airways Customer review : 31 December 2012 by David A Worcester (UK) |
| Rating : 1/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
LBA to LHR first flight. Ground staff brilliant. Captain said he asked for the flight because he was from
Yorkshire. The crew however were at best, the worst, to the point I complained to the BA Executive Club.
Passive reply. My friend was not offered anything other than a bacon butty even though he asked if there was
an alternative. The crew didn't seem to know. I am sadly old enough to remember the days of BMI Diamond
service with a DC9. East Coast train and taxi from now on!
|
|
British Airways Customer review : 30 December 2012 by Philipp Anhuth (Germany) |
| Rating : 9/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
LHR to MIA and FRA to LHR via 747-400 and A319. Nice Staff. I am 1.90m tall and seat comfort and leg room
was good. No problems to sleep. Customer relations was very helpful. I would fly with them again!
|
|
British Airways Customer review : 28 December 2012 by Nabz Zee (UK) |
| Rating : 9/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
LHR-CDG return, onboard two A319s. Outbound 5 mins early, inbound 20 mins late. Heathrow T5 is always a
pleasure! Staff were accommodating and attentive throughout the 45 minute flight. Seats were great,
although legroom was slightly tight. Snacks were brilliant! I will continue to fly British Airways, as their
performance onboard is pleasing.
|
|
British Airways Customer review : 28 December 2012 by J Falconer (Scotland) |
| Rating : 6/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
LHR-ATH, 19/12 Club Europe. BA lounges at T5 great as usual. Flew out on a B767 where rows 1-3 were
allocated to Business and rows 4 onwards to economy. Therefore, there was no division between classes,
which I found poor. Otherwise, the meal was decent and the cabin crew polite and professional. I've always
found that medium-haul European flights to Greece, Egypt and Turkey are not adequately covered by the
existing European business class product and therefore not worth the cost. There is a distinct need for a
better product.
|
|
British Airways Customer review : 28 December 2012 by Avril Deslandes (UK) |
| Rating : 5/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
All in all my family are very pleased with the service from BA which my mother uses regularly to fly from
Glasgow to London to visit. However on this recent trip we decided that she would need travel assistance on
the return journey from Gatwick. The girl on the telephone could not have been more helpful when I
organised it and told us that my mother would not be on her own once she left me at the departure gate. We
were met by a gentleman who checked my mother in and told her to go to a desk at the departure lounge
after she went through security, all said very quickly and she didn't understand any of it. As we were not
expecting this, I went to the special assistance desk and asked the woman behind if she could help. I have
never in all my days of travelling come across someone on ground staff that was so rude and downright
nasty!
|
|
British Airways Customer review : 25 December 2012 by J Ray (Saudi Arabia) |
| Rating : 4/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
IST to LHR in Club Europe. Lovely crew. Lousy product. Our flight was meant to be a homecoming treat, but
the seating configuration and level of seat comfort in the 'business' cabin of BA's refurbished 767 operating
to Istanbul is really grim. We thought we needed to keep on walking when we first entered the cabin and saw
how cramped it was. Seats are rigid in feel, with minimal recline, and this made the flight something to wish
away and simply get through. A big disappointment to the whole family. Our earlier connecting flight on
Saudia offered more generous leg room and deeper seats - and that was in Guest Class (Economy). Food and
wine on BA was undistinguished, and the drop down TV screens with their 'take it or leave it' programming
made it feel like a charter flight to Tenerife in the late eighties. Crew members were nice and friendly, but
there was almost the sense that they were embarrassed by the lousy product and tried extra hard to make up
for it. We wished we could have stayed in the lounge at Ataturk which had more going for it than the front
cabin. In short, a waste of money. Inflight experience on Heathrow to Istanbul is nothing like the seductive
imagery of the BA website guide to Club Europe, it shares little DNA with Club World, and it is not nearly
good enough for a four hour sector.
|
|
British Airways Customer review : 25 December 2012 by Bill Atkins (USA) |
| Rating : 5/10 |
 |
Cabin Flown | First |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
PHL-LHR. High spot of the journey was the PHL lounge - as always friendly and welcoming and nice meal pre-
flight. On board was standard BA lacklustre First. No offer to hang coat, pre-flight drinks offered from a tray
of glasses of each drink on a tray. Definitely not a First Class type of presentation. Did not eat as I know
that BA on the ground is much better than in the air. Old seat, but I prefer it so no problem there. Very little
crew interaction unless asked for - once I was given a bottle for water which I had to go to the galley for, no-
one asked again if I wanted a drink. I was not really surprised by any of this experience as it is what I have
come to expect. I now generally fly US Airways when going from Philadelphia as their Business Class offers a
better experience in all respects for a fraction of the cost.
|
|
British Airways Customer review : 22 December 2012 by J S Fawcett (UK) |
| Rating : 4/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Was transferred from another airways because of bad weather in Europe to BA059 from Heathrow to Cape
Town. BA flight delayed because of problems with the toilets. The problem could not be fixed so we were
transferred to another plane that had just arrived from New York. Served drinks while waiting for the
transfer. Finally took off at 0.30 and was served supper at about 01.30. The next meal we had was
breakfast at 11.30. In my opinion someone forgot to load the lunch at Heathrow for a flight that arrived in
Cape Town at 13.20. Not Good! Seats need an overhaul and my safety belt was faulty.
|
|
British Airways Customer review : 22 December 2012 by A Fitter (UK) |
| Rating : 0/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
14/12/12, my family and I flew from LHR to Munich 06.55 hrs. It had been many years since I had flown them
having lived in Australia for several years, I always flew Asian Airlines. Boarding the flight a grumpy female
cabin crew member stood at the rear with her arms folded, yes folded for the entire time we tried to get hand
luggage in the overhead lockers. The breakfast snack was egg mayo croissant, no choice. The tea was
undrinkable. Return flight wasn't much better.
|
|
British Airways Customer review : 21 December 2012 by Jim Reid (UK) |
| Rating : 5/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
LHR-GLA-LHR. 2 hours late in both directions due to weather in Europe. That I can accept but a 1 hour wait
for baggage at LHR on the return was a bit much (apparently no-one around to of load the aircraft!). I now
unfortunately need wheelchair assistance and this was excellent throughout.
|
|
British Airways Customer review : 21 December 2012 by Alan Thompson (UK) |
| Rating : 7/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
LHR - Prague return. Terminal 3 at Heathrow is bad for BA. Check-in area is depressing, fast bag drop was
very slow with off-hand service, fast track security was simply a different door to the main security queue.
Lounge very nice though and everything on board spot on. Baggage retrieval at Prague really slow. Prague
lounge on return is a miserable place with few facilities and bright fluorescent lighting. Once again everything
on board very good and bag retrieval very fast at Heathrow. Cannot understand why BA uses T3 especially as
you are bussed to and from the flight.
|
|
British Airways Customer review : 21 December 2012 by C Lyons (UK) |
| Rating : 2/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Flew economy LHR to CPT. The rows of seats were so close together that my knees were touching the back of
the seat in front of me and I'm only 5'5". Staff unconcerned and didn't seem to want to be there. Return flight
delayed 12 hours (overnight) with no reason given and no local telephone numbers operating on the
weekend. A phone call to the London customer service number took 30 minutes and yielded no viable
assistance. Return flight was ok, with larger space between the rows but will not be flying BA long haul
again.
|
|
British Airways Customer review : 21 December 2012 by S Gatenby (UK) |
| Rating : 7/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Flew on midnight departure from Rio to London on B777. Left on time despite late arrival of incoming service.
Generally good service from all staff with plenty of smiles despite full flight and 2 very noisy babies. Not sure
why BA opt to serve hot meal at 1.30 am when most passengers trying to sleep - would seem opportunity to
reduce costs and spend money on better food quality at other times. Plenty of drink runs through the night
and staff available instead of often disappearing on night flights. All formalities at T5 on return processed
quickly which is always impressive.
|
|
British Airways Customer review : 21 December 2012 by S Norton (UK) |
| Rating : 10/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
LHR-JFK-LHR out on 777-300 with new seats and IFE, the seats are a bit harder but I do like the new
headrests. There was a small confusion about where to plug headsets in (still on the arm). CC attentive - we
were right at the back so only had a choice of pasta or chicken, I chose the pasta (not only was it edible, but
very tasty, followed by a chocolate orange dessert). We left and arrived on time. Return on 747-400, it was
the early morning flight so it was a choice of full English or fritata - I chose full English, again very nice and
came with a fresh fruit dish and yoghurt. I found the seats more comfortable as they were softer. Again
departed and arrived on time. The cabin crew were very good on both flights - came round with refreshments
often and made both flights enjoyable.
|
|
British Airways Customer review : 20 December 2012 by G Bramson (USA) |
| Rating : 5/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
We had many issues on the flights for this trip and in writing BA, received virtually no response whatsoever.
Flight from LAX to Heathrow delayed due to an A/C issue but they insisted on keeping us on the ground
sweating and without ventilation. Then when our order was taken for dinner, prior to even taking off, we were
told they were out of our choice. Offered no apologies or explanation, staff were fine but curt and obviously
very annoyed with everyone and the situation. The entertainment system was not working but that was my
problem as they offered no solution. The TV was flapping and wouldn't stay in place either. The plane just
felt tired and unkempt. We were in the cap of the plane in expensive sleeper seats, but they don't
differentiate the level of service. I found it all pretty 2nd class. I've had many experiences with BA in the
past and was always impressed, but no longer. Then the return Heathrow to LAX, late again, no excuse, and
same situation about entertainment system, I just watched things on my laptop. Wouldn't recommend BA at
any class unless it's your only option.
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British Airways Customer review : 20 December 2012 by Rod Tayler (Australia) |
| Rating : 7/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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LHR - Vancouver. Business class. Top deck and reverse seating. Difficult to get used to and don't like the
intimacy with the passenger facing the other way. During take off and landing and during inflight service it
can be quite intimidating as you have no choice but to make eye contact. The privacy screens work well at
other times. IVOD okay with good selection but seats and cabin, very old and very tired. Storage in rear
facing seats very plentiful. Very difficult to sleep as the seats have little padding left. This configuration
needs to be replenished. Crew were very attentive and accommodating.
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British Airways Customer review : 20 December 2012 by Rod Tayler (Australia) |
| Rating : 9/10 |
 |
Cabin Flown | First |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Choose F class Vancouver to LHR and enjoyed the overall experience. Selected 1A which has ultimate privacy
and loads of space. I like the electronic blinds and adjustable mood lighting. Seat very comfortable both
upright and flat offering perfect sleep for 6 hours. However was very surprised when boarding that crew did
not have all size pyjamas. Was offered Medium, which wasn't going to work. Service brilliant, food very nice
and good wine selection. Nothing was too much trouble. Apart from the PJ's, excellent.
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British Airways Customer review : 19 December 2012 by A Bentley (UK) |
| Rating : 9/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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LHR-EZE-LHR, Out 24/11/12, return 11/12/12. Good long haul flight experiences (13 hrs) on both out and
return. BA has significantly improved its customer experience on this route since we last did it 3 yrs ago.
Evening meals very good for World Traveller class. Steak tender and well cooked on return flight! Seat
cushions are also better on B777 compared to old B747 although lack of leg space with only 31'' pitch
continues to be a problem. LHR T5 also adds value to the customer experience and the overall service level
now justifies the price tag of almost £1000 per passenger. Lets hope they maintain the standard.
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British Airways Customer review : 18 December 2012 by F Harle (Tanzania) |
| Rating : 8/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
DAR-LHR on B767. Delayed departure by 90 minutes but informed of this before check-in. Very slow check-in,
but once onboard a very impressive 3 meals were served - including sausages and yoghurt for breakfast,
London Pride and cranberry juice served (a huge bonus after a year in Tanzania without any real ales), and
tasty chicken and rice for dinner. IFE very good and really experienced crew with attention to safety -
experienced some bad turbulence and strong crosswinds coming into LHR. Terminal 5 experience a huge plus
point although train connection to immigration was slow and packed. I have flown this route on 7 of the
different airlines plying this route, and it was noticeable the loyalty that BA is inspiring in passengers to use
this route irrespective of the additional cost for the direct flight - especially the many Americans that were
transiting through BA with onward connections. Looking forward to my return flight and hope to experience
the same standards.
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British Airways Customer review : 18 December 2012 by George Scholes (UK) |
| Rating : 9/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
London to São Paulo. Seat selection on upper deck of 747-400 was made at the time of booking. Bag drop at
LHR was quick, with no queue. Fast-track security was speedy. I used the airside business lounge but later as
I moved to the B gates, I used a business lounge out there too. It would have been more convenient, but the
first lounge was not crowded and had all you could need, including a dining section for those who would
prefer to eat before boarding and maybe get straight to sleep once airborne. 747 upper deck is my preferred
area. Seats are in pairs each side of a single aisle, window seat has 2 or 3 large storage bins beneath the
windows. The cabin is one of the quietest zones onboard. Cabin is well staffed, the crew efficient and
friendly. After take off pre-dinner drinks served and the dinner service began one hour into the flight. The
business of setting up the tables first with table cloths has been given up, we are, however, back to proper
cutlery. Meals well prepared and delicious. The seat converts to a fully flat bed and I managed 6 hours sleep,
not much padding on the seat and a foam underlay or thick duvet would have been bliss. Breakfast served
over quite a lengthy period as people woke up. We arrived on time. Immigration was fast with no queues.
Priority baggage arrived first.
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British Airways Customer review : 18 December 2012 by T Dan (UK) |
| Rating : 7/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
LHR-VIE-LHR in Club Europe. Terminal 3 lounge outstanding, think I may even prefer it to T5. The bus
transfers are a pain but having a bus reserved for Club passengers on return made a big difference. Service
good on the outbound with two crew looking after seven rows of Club, very attentive and friendly and food
excellent. Return disappointing, one painfully slow crew steward running the cabin and also having to help
passengers with connections due to delay, and the afternoon tea is very tired.
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British Airways Customer review : 18 December 2012 by Denzil Bourne (UK) |
| Rating : 6/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
LHR-MUC-LHR. Outbound flight delayed due to weather in Munich. However other carriers to Munich were still
able to leave on time. Equipment was a refreshed Airbus, But like a previous flight with BA this year the
cabin was showing wear. The headrest came away from the back of the seat and hit me on the shoulder on
landing in MUC. Cabin crew recognised the situation but couldn't really do a lot as it was literally as we
touched down. Return leg delayed, but aircraft wasn't so full. CC on both legs were well presented and made
eye contact etc.
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British Airways Customer review : 18 December 2012 by JK Suykerbuyk (Belgium) |
| Rating : 9/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
BRU-LHR-BRU, 15/12 - 16/12. Christmas shopping in London. Short and smiley flight both ways. Decent food
and drinks. Perfect British service. Only small comment is the lounge in Brussels Airport with no choices of
food.
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British Airways Customer review : 18 December 2012 by T Dan (UK) |
| Rating : 8/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
LGW-LAS-LGW in Club World. Gatwick lounge very disappointing and staff at the entrance downright rude.
otherwise the experience was good, particularly on the outward flight, with good meals and AVOD and the
Club World bed still comfortable and the middle rear-facing pair being very nice for a couple on the overnight
return. Crew a bit hit and miss - the more senior ones excellent, others - some with fairly poor English - not
showing much in the way of warmth which used to be the norm in Club World.
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British Airways Customer review : 17 December 2012 by Alan Mackenzie (Denmark) |
| Rating : 8/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
LHR-CPH. December 2012. Flight BA0818. BA has recently introduced the Boeing 767-300 on this route. As I
was looking forward to flying on this large twin-aisle craft, I was rather disappointed by the overall state of
the 18 year-old aeroplane used, and the seating in Club Europe; which was less spacious than the more
modern Airbus 319 to 321. Apart from that the flight was uneventful, and arrived at Copenhagen airport half-
an-hour early. However, the on-board service continues to decline and be inconsistent (sometimes you get a
hot towel, sometimes you don't. On some flights the food is good, on others terrible, and I'm not a fussy
eater!).
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British Airways Customer review : 17 December 2012 by S Auld (UK) |
| Rating : 6/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Recently flown LHR-JNB return and LHR-LAX return. Whilst the seat remains very good the service and, in
particular, food/wine, remains rather poor. My wife and I were served by different staff on the flight and the
difference was remarkable. Cabin crew serving my wife was pleasant, personable and friendly. Person serving
me was none of these things; this happened on both flights. Terminal 5 (and the Galleries Lounge) is
excellent but the BA product remains pricey for what they deliver.
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British Airways Customer review : 17 December 2012 by Kathleen Kirby (UK) |
| Rating : 10/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Flew to Warsaw on 30th Nov, excellent food, served with style and cabin crew were fun and pleasant to talk
to. Return flight, we both ate an excellent prawn curry and, again there was excellent service. The lounges in
T3 were very comfortable and the bacon rolls were just what you needed on a cold morning! This was a
reward flight for flying rather a lot!
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British Airways Customer review : 17 December 2012 by Paul Dunn (UK) |
| Rating : 9/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Manchester - Santiago de Chile return via Heathrow and Sao Paulo with BA and LAN. Upgraded to business on
the overnight legs with BA 747-400. Upper deck seats 62A & 63B, definitely the best part of the plane. Good
flights, on-time and attentive cabin staff. Food is ok but nothing too stunning. Flat bed seats are great with
good sleep on both legs. T5 experience is excellent although can be busy at times. I used to loathe flying via
Heathrow but T5 has completely changed my attitude. Although the 747s are showing signs of age it's still a
great aircraft to fly on especially on the upper deck.
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British Airways Customer review : 17 December 2012 by L Oats (USA) |
| Rating : 0/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Unbelievably poor service. Checked into business class lounge, only to learn as I went to my flight that I had
to take a train to another terminal for my gate. The lounge was loud, messy and over crowded. Don't
normally care to watch movies but this time I did watch one. Except the movie system was reset no more
than six consecutive times because it wasn't working on other seats. Finally I fell asleep, then woke up to
start the movie again. Then it was interrupted with a 10 minute British Airways advertisement. Hoping I
could see the end before I landed, the "steward" walked by and closed the TV screen without saying a word,
then kept walking. This is the service they apparently provide for an $8k business class ticket.
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British Airways Customer review : 17 December 2012 by E Hanneman (Canada) |
| Rating : 2/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Traveled YUL-LHR-BUD and return. Multiple delays out of Montreal. Equipment looked tired. My entertainment
screen had lines on it. Got to BUD 6 hours late and missed my meeting. Return out of BUD delayed over 1
hour due to fog in UK then there were landing delays in LHR. The food on the long haul sections was just
appallingly bad: grey steaks and rubber chicken disgusting salads (I do not use the term lightly), rudimentary
desserts etc. All of this was accompanied by perfunctory service from the cabin crew. Flight LHR-YUL ran 15
mins ahead of time.
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British Airways Customer review : 14 December 2012 by Alan Dron (UK) |
| Rating : 8/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
London Heathrow-Abu Dhabi return. Outbound flight packed, but Boeing 777 in good condition. Flight notable
for cabin crew. Respectable lunch, no problems in receiving second bottle of wine when requested. IFE not
used, but seemed to be working satisfactorily. Toilets kept in pristine condition, which made them pleasant
to use, even towards the end of the flight. Return flight departed AUH at usual god-awful hour of the
morning. Cabin crew sensibly handed out snack as soon as aircraft airborne to allow passengers to get some
sleep. Having not eaten for almost 12 hours, I asked if there was a spare second snack box and was given
another with a cheery 'Got loads of them, sir.' Flight only about one-third full, so opportunity to lie across
three seats and doze. All in all, an above-average pair of flights.
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British Airways Customer review : 13 December 2012 by D Leston (UK) |
| Rating : 5/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
LHR-FRA-LHR. Outbound flight was fine (almost) on time - were it not from the remote parking at FRA. Lovely
breakfast croissant and a smart Olympic Dove A319. Return flight cancelled, but notified by text message and
able to rebook for following day. Return flight expectedly 100% full, service brisk and not as good as
outbound leg. delayed leaving FRA and again on approach to LHR. No apologies for cancellation, which would
have been nice.
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British Airways Customer review : 12 December 2012 by D Hallissey (Ireland) |
| Rating : 10/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Flew LHR-GRU-LHR. 747-400. Service both ways faultless. Crew professional. No problems encountered
negotiating T5 as footfall seemed a little lighter this time than other years. Food and beverages on board -
no complaints here. Good nights sleep on both trips. 61A outbound. 64A Return leg.
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British Airways Customer review : 12 December 2012 by J Bacallado (Spain) |
| Rating : 8/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
LHR-DOH-BAH-LHR. The LHR experience still very pleasant, a bit crowded sometimes. Lounge great at T5.
Nice food and staff very polite. Once on board crew professional, took care of everything at all times with a
smile. Club world seat always feel very comfortable and private, specially the window seat. Food better than
last year. Departures and arrivals on time. Great experience.
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British Airways Customer review : 10 December 2012 by N Bromwich (UK) |
| Rating : 7/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
We were flying from Sydney to Singapore on our way back to the UK from Adelaide, and chose to fly with
British Airways as they were the cheapest available. The plane was an old Boeing 747-400 which looked as
though it might be nearing retirement. We had contacted the airline about reserving extra room for a family
member who required more legroom due to a fracture, but as Qantas earlier had no idea of this, we weren't
surprised (but annoyed) that they didn't either. Instead they gave them an entire row which we were grateful
for, and aside from that the flight ran smoothly. There was a good in flight entertainment system with
minimal adverts, and as we were at the front of our part of the cabin, we had extra legroom. The only other
problem was that the audio of the in flight entertainment was often inaudible over the engines.
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British Airways Customer review : 10 December 2012 by Arif Ahmad (Singapore) |
| Rating : 10/10 |
 |
Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
|
Flew SYD-SIN. Originally booked economy but my family was upgraded to business. Check in great, boarding
was fast, got a lie flat bed on the 777-200. Legroom was plentiful and the food really tasty. IFE was great
with wide selection of films and games. The 777 also had a snack bar so I never got hungry or thirsty. Cabin
crew were polite and attentive.
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