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BRITISH AIRWAYS customer review :  7 December 2009 by David Pearson   (UK)

LHR to FRA. Club Europe out and Economy back. BA's problems very obvious with only 15 people in Club. First time experiencing the Full Service cookie in economy - a real shame. How much does a sandwich cost? No issues with equipment or FAs. Arrived back at remote stand but steps and buses waiting so through T5 in 25 mins.

BRITISH AIRWAYS customer review :  5 December 2009 by A Hargreaves-Smith   (UK)

Dealing with British Airways' Customer Relations must be officially the most frustrating and pointless exercise on the planet. My complicated and unreasonable complaint - that I had been forced to stand for the substantial part of a transatlantic flight (LHR to ORD). Thanks to BA's new seating policy, there were no bulkhead or exit row seats available (even at the princely sum of an additional £50 per flight). I am 6'3" (tall, but not that tall) and long- legged, and so attempted to deal with the problem in advance, but Customer Relations only deal with problems after you have flown. I sat in my seat with the metal frame of the magazine pocket digging into my knees. Then the gentleman in front of me reclined his seat. Painful. After a while, I gave in and spoke to the Purser. She was brilliant, and acknowledged the problem. She fetched the CSD. He unfortunately was a "there's Nothing I Can Do/BA Policy Man". He helpfully told me the new seating policy was very popular and that the only person who could help me was BA's CEO (really helpful at 30,000ft over the Atlantic). He accepted that BA didn't, in this instance, care enough about my comfort to do anything. So, given the choice of discomfort and pain or stand between the loo and the galley, I took the latter option for somewhere 3 hours of the flight. I raised this, and other issues such as a headrest that would not stay up and a complaint form that appears to have mysteriously disappeared (even though handed to a BA crew member on board a BA plane?), but BA "does not think they can help me". I had always been loyal to BA (and paid £85 more than another airline to travel with them on this occasion), but their complete lack of interest or care in passenger comfort leaves me with only one piece of advice for you - do not fly British Airways.

BRITISH AIRWAYS customer review :  4 December 2009 by I McClung   (UK)

Prague - LHR return in Club Europe. Things have gone down hill in Club Europe and it's well below par. My wife's recent experience really hits the bottom. Boarding at Prague the flight was heavily delayed due to ATC restriction. Nothing was offered duing the delay and somewhere along the line she decided to sleep after a long day. On awakening the crew were in the middle of service, so she waited but attempted to gain eye contact to let them know she was now awake. Despite this she was repeatedly ignored until the second drinks service had reached her seat. Starting at the back of the cabin this meant she was last as she was in row 1. Dinner had run out (veg choice) and no champagne to boot. Standard response from BA saying catering is based on forecasts etc and the first choice is not always available - She has Veg as her profile option so where did hers go? They hoped she has a better experience next time etc. She thinks she will, as she's now changed airlines.

BRITISH AIRWAYS customer review :  4 December 2009 by S Butler   (UK)

Heathrow-Madrid-Heathrow. Crews good and aircraft were clean. BA is the poorer airline using terminal 3 at LHR as we had to get buses to and from the aircraft, which delays things. No idea how BA decides when to offer a small sandwich and when not. Outbound we left at 10am and got offered a cheese bap having had breakfast in the terminal. Inbound leaving at 6pm we got a cookie.

BRITISH AIRWAYS customer review :  4 December 2009 by Simon Harris   (UK)

LHR-Amsterdam return. On line check in worked well and my request at Customer Services at T5 for a transfer on to an earlier flight was handled with professionalism. The seats on A320 on outbound were better than in bound A318.The cabin crew were friendly and efficient and worked hard to get through the cabin service on these short sectors.

BRITISH AIRWAYS customer review :  1 December 2009 by Clive Drake   (UK)

LHR-Newark return in 1st Class. Its fair to say BAs 1st class is well below par - and my wife's recent experience really is the limit. On boarding at LHR, I was starving and happily launched into a very reasonable lunch; my wife decided to sleep for a couple of hours. On awakening she asked for her lunch - and canapes with a drink to start off with. Guess what? They'd run out of canapes. 1st class full? Including my wife and I - there was just 5 passengers. I hope the saving of £3 or so, for canapes, has improved BA's lousy balance sheet.

BRITISH AIRWAYS customer review :  1 December 2009 by P McCarthy   (UK)

LHR-ATH, an inconsistent experience. Outbound dinner was good; service from cabin crew exceptional, including offering a crew meal as a special alternative choice and checking up on an airsick friend. Inbound not so good. The meal was excellent, but this time the crew were for the most part sour, un-smiling and rather lazy. PA announcements were unnecessarily patronising. It took too long for the food and coffee to be served, then trays were left about, despite the plane being about half full. Both flights were on 767s, which are clean but in poor condition and have risible IFE on flickering overhead screens. Despite the new seating policy, it was easy to get exit seats both ways with online check-in. For the price I paid, the flights were value for money.

BRITISH AIRWAYS customer review :  30 November 2009 by Steve Connolly   (UK)

Flew to St Lucia from Gatwick. Offered an upgrade to world traveller plus. What a mistake. On entering the cabin found that we were sitting next to two children, aged between 4yrs and 6yrs. Their parents were sitting in row in front. Throughout the flight all we heard was 'mummy, mummy' and no response from parents. The cabin crew actually thought that they were our children. The cabin service was not that great either, and meals same as world traveller. I would encourage potential passengers who wish to upgrade, to check first if children are in same cabin. Complaint sent to BA but usual standard reply.

BRITISH AIRWAYS customer review :  30 November 2009 by Paul Harvey   (UK)

Newark to LHR T5 Economy class in a newish 777. Flight ok with a decent main meal although BA's saving money now means no nibbles at all with the pre-dinner drink offered and a ridiculous breakfast - a small piece of long life banana cake, a very poor fruit salad, processed orange juice and half a cup of coffee. I know you are saving money BA, but with the prices we pay, a reasonable breakfast for the folk at the back is not too much to ask.

BRITISH AIRWAYS customer review :  30 November 2009 by Des Jarrett   (UK)

LHR-Mumbai B777. Good from the start with comfortable lounge at T5 and happy crew on board. Menu tasty and AVOD on flight out. Return not so good - no AVOD and choice of food limited.

BRITISH AIRWAYS customer review :  30 November 2009 by Stephan Selis   (Belgium)

BRU-LHR-CPT return. On-time departure and arrival of all 4 flights. Correct on-board service. Seats OK for me as I was able to sleep about 6 hours on both long haul sectors. Meals OK (my wife had vegetarian meal, and that was OK as well), correct portions but do not expect a gastronomic experience. BRU-LHR-BRU flight, small snack, if you board the aircraft hungry, you will deplane hungry on this short-haul flights. Cabin crew gave a correct service. BA was a convenient method of travel with correct aircraft / seats / meals / crew, but do not expect a WOW experience neither.

BRITISH AIRWAYS customer review :  29 November 2009 by S Jessop   (UK)

We flew BA Gatwick to Antigua on a B777. We were allocated 25a & 25b. On embarkation we found that this row is considerably smaller than the normal rows in World Traveller class. On take off my partner who sat by the window was constantly dripped on from the over head lockers. We asked the flight attendant what this was and she informed us that it was normal on an aircraft with air conditioning!! On landing, my partner again was dripped on. Once settled in Antigua, I complained to BA and they said that - after a few 'fob off' emails - row 25 on that aircraft was in fact smaller and they offered us £50 travel vouchers with BA. This is not acceptable and the saga goes on. Do not choose row 25 on a B777.

BRITISH AIRWAYS customer review :  29 November 2009 by S Nicholls   (UK)

Premium Economy from London to Sydney. Pretty underwhelmed by the product for £1600. On the positive side, staff were friendly, seat was comfortable and entertainment choice excellent. On the negative side, the plane felt tired, air con didn't work at boarding so the cabin was like an oven and food service was very much economy. Also, the priority boarding was confused, being allowed at LHR and Bangkok, but got turned away and pointed at the economy line up in Sydney.