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British Airways Passenger Reviews and British Airways Customer Trip Reports

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British Airways Customer review :  17 January 2014 by P Lindenberg    (Italy)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-LAS, Economy, 8 January, possibly the oldest 747 in their fleet, state of the plane appalling, flight delayed because of maintenance, seat discomfort hard to describe, I spent 30 to at least secure an aisle seat, all in all an unworthy experience for such an airline.



British Airways Customer review :  17 January 2014 by R Knight    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London Heathrow to Berlin Tegel. This was a business trip (first one for years) so the cost did not concern me. Having only flown Easyjet for all my last five holidays I was impressed at how much smoother the BA operation was and the overall quality of the staff and their interaction with passengers. However I did think the passengers exploited BA's more relaxed attitude by bringing on board far too many oversized carry-on bags. Some were positively ludicrous. The result was the lockers filled up long before the seats. Unlike on a budget airline, the staff took responsibility for wandering up and down, trying to fit the surplus bags in somewhere. I think BA should be a little more robust in enforcing maximum bag sizes. That's the only element of Ryanair policy they should ever think of adopting. The food on the BA flight was good on the way out in the morning (a chicken wrap) but on the way back the following evening I was staggered to get no more than a packet of horrible crisps.



British Airways Customer review :  16 January 2014 by H Parker    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MAN-LHR-YYZ-LHR-MAN - appalling flight from LHR-YYZ (BA099) on new 787. Leaking air con for 4.5hr of 7.5hr flight which was handled by rather rude FA. After complaining for 1hr the FA stuck tissue in to the vent to stop the drip but still didn't work. Gluten Free meal was tasty and better than inbound which was very dry. Return flight was so much better. Agree what people say in that 787 is a lot quieter and a smoother ride than MAN shuttle. Major downside is the legroom in WT due to IFE boxes under the seats meaning that for a good 7 hrs your legs are on an angle.



British Airways Customer review :  16 January 2014 by R Dalgleish    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK-LHR on BA 176 on 7/1/2014. Never have I been so pleased to see a BA plane. After 4 flights in the previous 10 days with American Airlines, it is hard to imaging how two airlines that codeshare can be so different. AA was appalling on 3 of my 4 flights with dirty planes, appalling staff and what seemed to me a total disregard for safety checks. BA on the other hand was great. Newish plane - 777 - great staff, some of the best food I have had in the air and a professionalism that was in sharp contrast to the dismal performance of AA. Thank you BA so much for a great flight home.



British Airways Customer review :  16 January 2014 by M Thompson    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London City to New York. The only way to get to NY, as you land at JFK as a domestic passenger and plane to car is less than 10 minutes. The seats are so much better than usual club world. In fact this service is what club world should be. I have give 5 for food bearing in mind it is aircraft food and not land based however the best yet by far. Entertainment is ok but I felt the choice of films was poor, having said that the only time I watch them is when flying.



British Airways Customer review :  15 January 2014 by Ian Waddell    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Heathrow-Alicante return. Very good service, punctuality and convenience both ways. Only minor gripe was there was no boarding by row numbers at LHR - why? Bigger gripe - why on earth are BA curtailing this route in the next couple of months? It has been on and off over the past two years and many people probably don't even bother looking at BA for LHR-ALC, assuming it's off (as it soon will be). But it's head and shoulders above the alternatives for those living north of London. Please reconsider BA!



British Airways Customer review :  15 January 2014 by Tom Lewis    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BA99, LHR-YYZ on Dec 17th. Check-in ok but more queue management needed when economy desks are busy and others empty. Flight left right on time, an almost full 787. Drinks and meal ok, nothing special, and it was very annoying to have trays left in front of us for at least an hour - badly managed (mainly male) crew. Baggage delivery ok in YYZ. BA98, YYZ-LHR, Dec 30th. Checked -in online but still had to queue for 45 minutes to get bags tagged - quite awful and again just bad management by ground staff. Full flight left on time, service ok for a late night departure, good motivated crew. Arrival at LHR very swift despite being very busy at "UK Borders", we were out of the airport 30 minutes after landing including retrieving our car from Purple Parking "meet and greet" - brilliant. I liked the 787, it is noticeably quieter and the higher humidity level does seem to work. My only gripe would be with the PE seats, they are not especially comfortable (although leg room is ok) and there is inadequate storage available. Needless to say my IFE screen was inoperative, pretty much standard on BA!



British Airways Customer review :  15 January 2014 by A Campbell    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

EDI-LGW-EDI. Flight south was one hour late due to "thunderstorms in area of Gatwick". Otherwise fine with usual snack and drink. Service very efficient. Return journey was unusual - Scheduled departure was 17.30. We walked out of Edinburgh airport at 18.45 with a checked bag! Never been so quick before. Again, service was very good. The Boeing 737s used on this service are really quite tired and their replacement surely cannot be too far away.



British Airways Customer review :  14 January 2014 by C Gaunt    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-HKG, World Traveler Plus, A380. In the past month I've flown both BA's WTP and Virgin Atlantic's Premium Economy (LHR-JFK, A340) so here's the compare and contrast: Pre-seat selection. Free on VS at time of booking, had to pay 200 for the two of us r/t on BA. Glad I paid because 24 hours before when online check-in opened only middle seats were left. Airport check-in. VS has a dedicated Premium check-in counter, at which there are rarely any queues. BA had no dedicated WTP check-in, although T5 at LHR rarely has bad lines. Boarding. VS boards Upper Class, Gold members, and Premium Economy at the same time (before everyone else). There is a dedicated Premium check-in lane at the gate. BA boards First, then Club and Gold members, then families needing assistance, then WTP. On board. VS offers you a glass of champagne when you sit down, BA offered water or orange juice. The seats on VS are a purplish leather and distinctly cooler/better than Economy. On BA (even the brand-new A380 which I was looking forward to) the cabin looks pretty much the same as economy, just slightly wider seats. Food: on VS, Premium gets a separate meal from Economy, served in nice dishware. On BA, the food was exactly the same as Economy: trays with dishes with foil you have to remove etc. Supposedly the main course may or may not come from Club but I couldn't have spotted it. Drinks service is same as Economy and no one ever comes round during the middle of the night on a 12 hour flight to offer water like they do on Asian carriers. Seat comfort. Good on both BA and VS, I find I can actually sleep in these Premium seats and I can't in Economy, and that makes all the difference to me. Ambience. I have been flying BA for years and although I don't dislike the airline, I now have a personal challenge to try to get a flight attendant, any one, anytime, anywhere, to smile at me. Arrival. VS priority tags its Premium Economy bags so they come off first, BA does not. Overall, the only clear advantage I could spot that BA has over Virgin in terms of Premium Economy service is they have noise-cancelling headphones, which VS only has in Upper. On balance, every other part of the experience is superior on VS and given a choice again, if the price is even remotely similar, I know which way I'm going. But if you're completely tied into BA's mileage program and have to fly them, I would say WTP is really only like WT with a slightly larger seat, there are no real other perks. The A380 is a remarkably quiet plane though and I do like it.



British Airways Customer review :  14 January 2014 by Simon Oakley    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I booked return flights for two for 180 from Gatwick to Marrakech on 9th and 12th of January after I asked for a refund from Ryanair who changed a flight time by 7 hours to shorten our trip without explanation. The flights were everything that Ryanair miserably fail on time after time. Properly staffed and efficient check-in desks make for a rapid transit through the airports. Boarding calm and orderly (we had managed to choose and pre book our seats together in advance on two full flights). Inflight, an edible meal was provided of a wrap, cheese and biscuits and a sweet. The flight was relaxing, complimentary wine was served as were hot drinks, and the articulate fully English speaking cabin staff worked as an efficient team to provide excellent customer service. The flight back was delayed by 40 minutes but most of that time was made up en route. All the above came at a cost of only 60 more than Ryanair.



British Airways Customer review :  14 January 2014 by S Fraser    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BA0235, LHR to DME, 4/1/2014. Absolutely first class experience from departure to arrival. Flight left 90 minutes late due to original aircraft developing a technical fault. Crew very apologetic on boarding. Drinks given before take off, nice touch. Flight itself was good. Food was very tasty and drinks aplenty if required. Flight crew couldn't do enough. Pity my internal flight with one of Russia's so called best airlines wasn't even half as good.



British Airways Customer review :  13 January 2014 by Berry Nick    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GIG to LHR. Rio airport must be one of the worst in the world. Shared lounge dismal but only there for 40mins. Pleased to see New Cabin but crew far too young and missed the older style service. Food good and bed excellent.



British Airways Customer review :  13 January 2014 by S Srinivasan    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DEL-LHR-IAH. DEL-LHR was in World Traveler Plus on a B747. We arrived at DEL just as the check-in counters were opening, so there was no line, and the process was completed quickly by a friendly agent. This 747 could have used some refurbishment, as its age was clearly showing through numerous small nicks and scratches throughout the seats and overhead bins. We were seated in a bulkhead row, and the extra legroom even beyond the normal WTP pitch helped for the overnight flight, but as is typical for an economy seat, you tend to slide down as you sleep, which results in a lack of support for the upper thighs. Meal service was poor. WTP is supposed to offer meals from Club World, but these looked to be regular World Traveler meals, with very poor taste and presentation. FAs weren't rude, but weren't particularly welcoming, either. Transfer at LHR was painless this time, and we were in for a pleasant surprise - the cheerful agent at the transit checkpoint informed us that we had been upgraded to Club World for the onward flight to IAH! This flight was a far superior experience. The Club World cabin was maybe 1/2 full on this day, which probably helped with cabin service. Our FA was particularly friendly and helpful, and attended to all of her duties with a smiling "can do" attitude. Lunch service was perhaps the finest onboard meal I've ever had in any class of service on any airline. The comfortable lie-flat seat allowed for a good rest. One negative, though, is that while the pairs of adjacent seats in the middle are perfect for couples traveling together, they would make for a rather unsettling experience for solo travelers, as you are very close to your neighbor with no privacy screen. Overall, I have to say I was disappointed with WTP, and would have to think twice about booking it again, though the superb Club World experience made for a good trip overall.



British Airways Customer review :  13 January 2014 by Richard Gordon    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-Alicante. A service that will be abandoned in April 2014 (which is a shame), this was a far superior service to the LGW flight back. Out on an A319, the exit seats have plenty of legroom compared to the A320 I find. Club Europe extended down to row 7, which surprised me for an afternoon flight. It was on time anyway, the service was pleasant, and my complimentary veggie salad was tasty along with a free alcoholic drink. Flight was slightly late landing due to a late departure from Heathrow. Bags came out very slowly in Alicante. Mine had a priority label, yet came out nearly last. Poor I thought, but par for the course. Alicante - LGW. This flight started well, but quickly deteriorated quickly. Boarding of CE, Gold/Silver/Bronze Exec club members was efficient, but the cabin crew didn't intervene fast enough to ensure that the excessive number of carry on trolley bags were dealt with. Overheard bins were full quickly and a number of Spanish passengers held up the flow of passengers trying to move down the aisle. Cabin crew did little to assist in my view, apart from announcing tartly over the tannoy (twice) that if we didn't take soft items down from the overhead bins the flight would be late departing. Why not help rather than cower at the front and back of plane? As flight was VERY full (A320) 3 Spaniards decided to try their hand at sitting in business class. They were quickly evicted before takeoff by a stewardess. Snack was the usual wrap.



British Airways Customer review :  13 January 2014 by R Butler    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Check-in did not open until 3 hours before departure, which meant for a bit of hanging around after leaving a cruise ship. However, once open, it was quick, efficient and very friendly. The security scan itself was quick and, by US standards, quite amenable. The lounge is shared with American Airlines and is reasonably spacious but a little dated. Despite its being 2pm there was no hot food. The shower room was spacious, clean and with good amenities. Boarding was smooth. Having recently experienced seat 4E in First, was much happier with 2K. It had a much greater degree of privacy, storage space for small items like passport and glasses, and felt altogether more sophisticated. The blind effect over the windows is particularly attractive. Cabin crew were very good, the Customer Service Manager spent a decent amount of time talking to individual passengers. The amenity bag was very small. However, the quality and usefulness of the items inside was high. I was surprised to have to ask for an eye mask and ear plugs, but they arrived quickly and a good sleeper suit was offered. The menu was disappointing given this was first class. Not as many courses as on rivals, and food which seemed more suited to a business class offering than the extra special element you expect when paying for the top cabin. The food itself was of mixed quality. A brushcetta supposed amuse bouche was big, bland and lacking in elegance. Lima bean soup was quite tasty. Halibut was a good size and reasonably cooked, with the only 'star' element being the crab-stuffed tomato. All in all, not really what you could call fine dining. Had an excellent sleep, on a bed that was very comfortable indeed. This more than made up for other shortcomings because it meant I woke refreshed and ready to get on with a full day in London. Had a quick breakfast of fruit, cereal and a bacon roll just before landing. There was a lengthy wait while taxiing, but the flight itself went well. Some turbulence but not enough to warrant the seat belt sign. Arrived slightly early to the masses hitting Heathrow at 6am.



British Airways Customer review :  13 January 2014 by Y Buttle    (Spain)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We went to Dulles via Madrid and Heathrow T5 on 12th December and returned on 7th January. We were lucky as we were on a new plane, seats good, service good. Our first meal was bad, had the pasta which was over coked. Drinks good but warm white wine. Had a delay but the time was made up so arrived on time. Our return flight was on an old plane which was not good but flight attendants were good. Food was bad so could not eat it at, had a delay but once again time was made up. I have to say the worst part of the trip was at Heathrow both ways.



British Airways Customer review :  10 January 2014 by Tom Mukigi    (Canada)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BA 93 from London Heathrow to Toronto. Club world. No Pre-boarding of infants, resulting in our jostling with other passengers with an infant. I am a Silver member, and had rightfully stood in fast track line, but had to argue with the gate agent that passengers with infants should be let in first. Food selection was just about OK, but the Cabin crew went around before meal service telling passengers their choice may not be available. Nice! The seats looked that they were shiny new about 10 years ago: now they looked just tired and I am talking about business class (Club world). service without any smile or acknowledgement. Not impressed and next time I will take my business elsewhere.



British Airways Customer review :  10 January 2014 by Sachin Ramakanth Kulkarni    (India)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I recently traveled Chicago (ORD) - Heathrow (LHR) - Bangalore (BLR), and it was British Airways for LHR-BLR. The first part of the journey, ORD-LHR was a premier American Airline. It was disappointing. I wished that the 2nd part of the journey be better, and it most certainly was. The crew were excellent in their attention to passengers. The flight was smooth. The seats were very comfortable. The food - that was the best part. Cooked perfectly to please my taste buds. I am going to make more journeys from Seattle to Bangalore over the coming years, and British Airways is going to be my first choice to travel with.



British Airways Customer review :  10 January 2014 by Georgios Vrontos    (Greece)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-HKG-LHR on the new A380, both flights were late 30 minutes. Staff were typical, what else? Dinner was bad. There were 2 options beef or fish. Both options western style, no Asian option. Most of the Asian customers did not touch their tray. They were serving 2 kinds of red wine to the same passenger. The Spanish option was good; the South African option was vinegar. If they will not improve their food serving, they should stop serving food. It is pity for such a waste of food when people are starving. Their IFE was normal, the plug of the earphones was bad. I had to adjust it a lot of times to hear from both ears.



British Airways Customer review :  9 January 2014 by Robert Michaels    (USA)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My daughter has flown with British Airways because she is spending her 3rd year of college in London and BA's schedule and prices are better than US Airways. A major snowstorm hit the East Coast on January 2. BA had problems - that's understandable. How they dealt with it is not. Flight 66 (PHL-LHR) was reported on time all day on Jan 3. Inbound flight was on time (BA67). As we drove to the airport, 3 hours before departure time a text arrived. Flight delayed to 20.00 the following day. When we got to the airport, we found that the previous day's flight was checking in to take what was seeming the aircraft typically assigned to Flight 66. Told we could wait but were better off coming back the next day at 6pm. Needed more communication about what was actually going on, along with earlier communication and decision making so people would not waste time traveling to the airport would have been appreciated. No reason to give these people money when other options are available.



British Airways Customer review :  9 January 2014 by H Williams    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LGW-AMS economy. Very friendly and helpful check in agent at Gatwick. Flight delayed slightly but pleasant and easy trip. Good experience.



British Airways Customer review :  9 January 2014 by B Watson    (France)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LYS-LHR in Club Europe. Check in polite and quick with instructions on how to reach lounge. Quick through security and passport control. Lounge okay with limited range of drinks and food, although acceptable for a non- BA lounge. Lounge located next to departure gate so boarding quick and easy. After take off, drinks offered and then a light meal. Departure a little late, with a slightly early arrival. Crew friendly and polite with several offers of additional beverages Baggage arrived before I had reached carousel. Overall a very good short haul flight and would recommend.



British Airways Customer review :  9 January 2014 by J Tung    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BA/BA City flyer London Heathrow - Aberdeen - London City over New Year period. Overall BA offers a very basic service and product. Nothing above expectations. Going out on 28th December. Used the T5 lounge (south). The lounge itself is large but very basic and dated. Good selection of wines but the food options was very poor one soup and few sandwiches. Wifi worked very well. Seating areas not inviting and not comfortable. It was dark and uninviting. Tables left unclean. Personally I even think the No 1 Lounge in T3 is better. Flight left on time and arrived early. Service throughout the flight was ok. Given a drink and some biscuits which was sufficient for a short flight. Crew did their job but did not wear a smile. Seat in the front rows of the A319 was spacious. On arrival it took a while to retrieve luggage. Return flight on New Years day from Aberdeen. Check in was smooth and easy (mobile boarding pass not accepted in ABZ). Was able to use business class check in and service was not particularly friendly but not rude either. The terrace lounge at Aberdeen was great. Less choice of wines than Heathrow but the space was bright and felt clean and refresh. Receptionist at the lounge very friendly and approachable unlike Gatwick. Wifi worked very well. The flight was initially on time. As I left the lounge to the gate I was told there was a delay, then further delay and further delay. At one stage there were organising overnight stay for passengers at the lounge. Then we were told to go to gate and the flight was late by 90 minutes. Was told there was a minor technical issue which was resolved immediately but they couldn't find a certified staff to sign it off due to rota. This seems to happen only to the London City flight since LHR flight was on time. The captain explained the situation and apologies as we left Aberdeen. It was very windy with heavy rain, but the captain managed to land at City instead of divert the flight to Stansted. That's a big plus. Overall BA remains a good airline for domestic and short haul flights, but for long haul especially Asia I would stick with Asian airlines.



British Airways Customer review :  8 January 2014 by J Thesen    (Luxembourg)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA-LHR-PVG on 14 Oct 2013 - good overall experience! Positive: got a sale price for Frankfurt-London-Shanghai in economy, no date restriction. Taking guitar with me in the cabin turned out to be not problem whatsoever, on the short haul it was put in the overhead compartment, on the long haul the stewardesses towed it away to their own compartment. The connection at LHR was smooth, but the connecting time of 1hr 15 felt slightly short, as the airport is huge, even changing gates in the same terminal (w/ lots of people and extra security checks) took ages! The meals were fine, but the presentation of the food was shockingly simple, even slightly unappetizing. IFE was rather good (if you enjoy British music, but they also offered a couple of Chinese and Indian movies), the seat comfortable. Though it's a shame they're asking you to pay in order to choose your seat in advance! Flights were on time. Upon leaving the plane, service personnel were joking and good-humoured. Nothing much to complain here, plus no other major airline recently offers such a good value for this price.



British Airways Customer review :  7 January 2014 by R Butler    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BA 207, London - Miami. First experience of BA First for 10 years. Friendly, swift and efficient check-in and promptly through security. Concorde lounge a delight. Classy, understated and comfortable. It struck the right balance of not being cavernous but still had sufficient seating. Waitress service breakfast in the dining area was excellent - porridge and kippers a great British prelude to a trip overseas. Viewing area over the apron was special too. Boarding was fine with chatty crew and champagne offered. While the cabin was very attractive, the first impressions of the seat were somewhat disappointing. I was in 4E and there is a total lack of privacy. I felt as though I had been given a seat in the middle of a corridor. Definitely wouldn't choose these seats again. There was a disappointing lack of storage space - no compartment to put glasses, phone, keys etc. Crew were mixed fleet. Very pleasant and easy to talk to. Excellent drinks service and nice enquiry of "how would you like to spend your flight?". Warm nuts a bit soft and rather sweet. Of the 14 seats in F, 3 were taken by children, 2 of whom were pre-school age. It's no fault of the children themselves, but this did mean the atmosphere was more reminiscent of a kindergarten than a sophisticated adult area. All food on the menu seemed pretty good but no real wow factor - starters including crab timbale, butternut squash soup and artichoke and truffle frittata, mains of Aberdeen Angus, halibut, scallops and chicken tikka masala. All felt a little lacking in imagination. Rhubarb and raspberry dome was over sweet and lacking fruitiness. Coffee and chocolates were excellent. Meal service was superb. Of the three red wines, two were overpowering, but the third (Italian) was good and the crew were keen to offer tastes of all to help choose. IFE was just about ok - found a couple of reasonable films to watch. Afternoon tea was excellent - a very good range of sandwiches including beef w horseradish, crayfish with orange mayonnaise, smoked salmon, followed by excellent fruit scones with clotted cream and jam and patisserie (a little sickly apart from the Battenburg). Arrived on time, but a very long walk to Passport control. Swiftly through Immigration itself, but then a long wait even for priority bags. Overall - great service, ok food, disappointing seat.



British Airways Customer review :  7 January 2014 by S Hall    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR - Singapore via Kiev. Terrible journey. 3 hour delay on the ground due to age of the 747. Then diversions to Kiev following a medical emergency and by the time a solution was arrived at the crew were out of time. Forced to stay in Kiev, overall delay 29 hours. Catalogue of complaints with BA. Delay even when leaving Kiev and we were the only plane due to depart at 3 am! Lost confidence in BA - filing this report waiting for delayed flight back from Japan only 3 hours this time - I hope.



British Airways Customer review :  7 January 2014 by G Cross    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I am a silver member and have flown with BA on over 100 (short haul) flights over the last 18 months. To reward myself I used the rewards Avios miles to book the family on a long haul flight to South Africa for Christmas. Despite being very flexible with dates and starting to search for tickets on a weekly basis, 12 months in advance the best we could do was to fly on separate flights by splitting the kids between myself and my wife. Not ideal but manageable. My wife and daughters outbound flight was delayed by 3 hours and my return flight kept us on the runway for a long time while they tried to find stairs at LHR T5. Neither of these are ideal but again manageable. The big gripe I have is I need to change the return flight connection but can't. BA customer service is grossly under-resourced and cannot provide an adequate service for it's customer base. I am not able to change the connecting flight online (possibly because it's a rewards points ticket) and it prompts I contact customer services. In summary, please take this warning, as an experience flyer don't think the higher BA prices offer you improved service. It's not personal, you are not special and you might as well take the cheaper options. Lounges are nice but that's it. Food is adequate, in-flight entertainment is on dated TV's and if anything goes wrong don't expect any help, support or sympathy. Terrible company.



British Airways Customer review :  6 January 2014 by C Kay    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

EDI-LHR-EDI. Both flights on time and bags off quickly at both ends. Their revamped Exec Club lounge at EDI is very nice and a big step up from its predecessor. They delivered exactly what was promised.



British Airways Customer review :  6 January 2014 by Paul Mercer    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SEA-LHR. Upgraded to Club World from Premium Economy. Despite BAs obvious cost-cutting measures it was a clean 777 with a newish feel. The cabin crew were excellent, friendly, helpful and efficient. The champagne and wine were good, as was the food and the movie selection. I am not a great fan of the BA Club seats but I managed a few hours of sleep before an efficient exit. As a regular traveller, and a sporadic user of BA, I fail to understand how it can justify petty economising while often charging considerably more for business and first seats than other airlines. For instance, the breakfast consisted of a small plastic container with seasonal fruit (although I'm not quite sure which country they were seasonal in) and a warm bacon roll. Had I been paying the Club price I suspect that I would have felt a little cheated. Overall, however, it was a good experience and I would have no hesitation with flying with BA again.



British Airways Customer review :  6 January 2014 by J Boss    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Club World, ATL-LHR-EDI. I don't understand the negative reviews, Club world both ways very comfortable, excellent service. Seats were great, food was good, entertainment more than enough choices and on both flights the cabin crew were fantastic. On the shorter flights to EDI, same service and even a hot English breakfast served. BA is doing a great job, Terminal 5 is a dream for both transfers and shopping. BA will always be my first choice flying out of Atlanta.



British Airways Customer review :  6 January 2014 by R Schulze    (Germany)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Berlin to New York via London in Business Class. Excellent lounge in T5 but they need to find an alternative to clearing security again when connecting. The aircraft was a 747-400 more than 20 years old but in good condition. As usual, we stood on the Tarmac for an hour because of congested airspace. Still the flight arrived on time. British Airways offers one of the industry's best business class products with very comfortable seats, friendly service and great food. Selection of wines was also quite good with a tasty Pouilly-Fume, among others. Flight was on time, prompt baggage delivery. A few things need improvement though: the amenity kit was a joke! No earplugs, no eye mask - unbelievable. Movie selection on the entertainment system not bad but very limited choice of music. Moreover, you cannot display the moving map while listening to music. Compared to Lufthansa, British offers a superior product at a lower price so I would definitely choose them again.



British Airways Customer review :  6 January 2014 by J Henson    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AMS-LHR in January 2014 - numerous problems checking in using the self service machines. Thankfully, I was entitled to use the Club Europe check-in. Check-in agent polite and efficient. Lounge was excellent - great staff, good selection of newspapers and magazines and high speed Internet access. No hot food but tasty sandwiches, fruit, and various other drinks and snacks available. Excellent selection of alcoholic and non alcoholic drinks. Priority boarding queue available and adhered to by ground staff. Polite welcome on boarding. Usual drinks service on offer. Crew seemed professional, albeit very focused on doing a drinks service in a completely full cabin in the limited time available on this very short flight. Captain kept us updated on progress throughout the flight and moving map available. Used air bridge at T5A. Disembarkation smooth. Overall, for me, the hand baggage fares now available represent excellent value for money on this route and offer real competition to the low cost carriers.



British Airways Customer review :  4 January 2014 by Carlos Blanco    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-IAH. Club World (Business) on outbound and New First on the return. It is just sad to see once a great airline now in the decline phase. Both legs were on Boeing 747 and the cabin shows wear and tear and could use some maintenance. Since their 747s will be replaced by the Dreamliners and A380, I don't expect BA will do something about it. The First class was quite disappointing since I had high expectation. The food was terrible and it definitely was not a First class food. The IFE was not great since they have limited choice of movies or music. I have to give credit to FAs since they worked hard to make the flight enjoyable. The level of their service was the same for both Business and First classes. Considering the pay condition at BA, I think they've done great job. However, don't compare them to the asian airlines (SQ, Emirates etc). The people at the check-in and lounge were also nice and efficient. Overall, I would not recommend BA Business or First if you have to pay for the ticket. It's definitely not worth the price.



British Airways Customer review :  3 January 2014 by J Andrews    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR to YCC, Club world on an ageing 767 due to be replaced by 787 later this year. Slight delay on outward leg but otherwise very efficient. Staff very friendly and effective from check-in to disembarkation. Seats not comfortable at this price or comparable with others. Layout feels cramped and it is surprising BA persists with it.



British Airways Customer review :  3 January 2014 by A Cardiff    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Returned from Bangkok in economy. On passing through business and premium economy to get to my seat it struck me how unexceptional they looked in comparison with other airlines. I was surprised that my economy seat was comfortable with plenty of leg room. The entertainment system worked well with a fair selection. My problem with this flight was the food and beverage service. They ran out of vodka during the first drinks run. Not a major problem as it was a morning flight but it was an indicator of what was to come. On the way out to Hong Kong there had been only 2 meals during a 13 hour flight but as it was a night flight and people were sleeping it didn't seem to matter, although I was disappointed in the quality and quantity of the food. This return was a 12 hour daytime flight with only two meals served with a 9 hour gap between. When the food did arrive the first meal choice was limited to chicken or a vegetarian noodle dish and predictable they ran out of chicken very quickly. I am not sure why a vegetarian dish would even be an option given that anyone who has not specifically requested a vegetarian meal probably wouldn't want one. The later choice was chicken or pasta. In all cases the food was barely edible and the portions very small and without bread to help fill you up. People were constantly walking up to the service cabin grabbing snacks, all of which were sugary and unhealthy. The cabin staff did well to keep stocking the snack tray and keep smiling, which was a pleasant surprise given my previous experiences with BA. I would advise that if you are flying with BA, it would be worth eating at the airport and carrying your own food on board, just in case.



British Airways Customer review :  3 January 2014 by N Tagg    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-BCN, 21/12, BCN-LHR, 30/12. Excellent flights! BA lounge in T5 (north) was fine - pretty full as it was the Sat before Xmas with a lot of long haul pax awaiting connections but staff kept everything clean and well stocked. Flight out on time, seats fine, crew excellent, very attentive. Landed on time, bags amongst first off. Return flight again excellent, pleasant and attentive crew who couldn't do enough for you. Highly recommended!



British Airways Customer review :  2 January 2014 by Krishnamoorthy Balaji    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-MAA return. Flight was an old one but check-in easy and attendants smiling and friendly. Announcements were made in my regional language and I was surprised. Return was in premium economy, the seat was spacious, offered nice meal with hot towel and seat with lumbar support. Worth spending and travelling BA.



British Airways Customer review :  2 January 2014 by Richard Gordon    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-Berlin. Outbound: Plane left the runway at 16.50 (pullback from gate was meant to be 16.00). We were 25 minutes late landing in Berlin. Purser took great pleasure in explaining every detail of what each cabin would receive in the short flight. I was surprised to see the dividing curtain between euro traveller and Club Europe was missing. Where's the privacy? We had an emergency exit row back in row 21 on this A321 Airbus. I found the curtain later, tucked up near the rear toilets. Very odd. Service was very good. Staff very well turned out. Bags off slowly, despite being bronze exec club member mine came off near last. Got personal welcome onboard at seat from purser though, as I am a frequent flyer, which I was impressed with. Return: Plane was 15 minutes late inbound. Smooth all-round service once onboard. BA tried to sell me 89 upgrade right up until the moment I boarded, via my mobile app. Not surprised: There was only 4 passengers in Club. Can't wait until they scrap Tegel and move to the new Berlin airport. Check-in very chaotic.



British Airways Customer review :  2 January 2014 by Russell David    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Very nearly perfect. LHR-GOT. T5 lounge was very good. Boarding was hassle free and flight departed early from Heathrow, arriving at Gothenburg twenty minutes early. On board service was good with a full English breakfast on offer which was actually quite good, however they did allow several economy passengers through the business cabin to use the toilet, something I never do when in economy and in Gothenburg airport priority baggage means your bag arrives virtually last! Overall though a very good experience.



British Airways Customer review :  30 December 2013 by Abdullah Maje    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I travelled from LHR to EWR and was happy with the service. The 787-800s are quiet, spacious and comfortable and although the flight left late, we arrived on time. Would definitely recommend and travel again.



British Airways Customer review :  30 December 2013 by Patrick Beet    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We were due fly to fly home to Heathrow from Dulles on the Sunday of the Thanksgiving weekend. We allowed 7 hours to drive the 200 miles from Norfolk Virginia but still arrived too late at the airport as the flight was loading. I was dreading the cost and hassle that our error would cause. I need not of worried, the BA staff were sympathetic, helpful and efficient and got us on a flight leaving in 3 hours. They also rang through to the lounge to say we were on our way and to reserve a table for us for dinner. Brilliant service!



British Airways Customer review :  30 December 2013 by Chris Willett    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My wife and 3 children we care for flew with BA from Gatwick to Tampa on 28/12/2013, the flight was full and as a result of this we were in two separate cabins. I am a gold member with BA. I asked if the children could join us in the first lounge, this request was denied as it was a busy day. Not having seen the notice in the lounge I took 3 small cans of drink and 3 packets crisps out to them, on my return I was humiliated by a member of the lounge staff being told it was a big no no taking food from the lounge. The flight then went technical and we were delayed for two hours. On board the service could have not been better. The cabin manager was fantastic understanding why our party was in two separate cabins, she allowed one of the children to sit with my wife for take off and landing, arranged for the children to visit the flight deck prior to push back and allowed me to visit them during the flight. Staff on this flight were a credit to BA. The plane was an aged 777-200 three class version showing signs of wear but everything worked, the food in Club was awful, had a filet steak that you would have needed a Stanley knife to cut it with. The captain made up some of the delayed time and we all arrived in Tampa about one hour late. The Avios rewards are generous which in turn commands loyalty. The BA equipment out of Gatwick is old tatty and is due for an upgrade but I understand that they are well maintained and my comment is a cosmetic one.



British Airways Customer review :  29 December 2013 by Colin Renfrew    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Glasgow to Heathrow return on December 23rd. Outbound flight bumpy due to storms hitting the UK. The return flight due to depart at 21.15, finally left at 00.30, arriving in Glasgow at around 01.30. Despite the delays, due to wind gusting at Heathrow, the full plane load of passengers were glad to finally get there. The take off was rather frightening. Crew were very professional and very British!



British Airways Customer review :  29 December 2013 by Greg Brindley    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Having only experienced Premium Economy three times prior to this experience with BA, I may not be the best judge. I had read much about the revamped BA Premium Economy or World Traveller Plus as they call it, with some glowing but many poor reports. Fortunately we flew on BA 16 and 15 from Sydney to Singapore and return. Fortunate in that it meant we flew on their 2012/2013 released 777-300 planes. New with the latest technology and all of the associated goodies. I was looking forward to it. But then the reality hit. Unlike the quality you expect with the likes of Qantas, what first struck me on entering Premium Economy with BA was how 'average' it looked. So be it. There were no smiley faces with the staff, no greetings, just take your seat and wait. Eventually, some 30 to 45 minutes after take off we were offered a drink. I went with a white wine, likewise my wife. Offered in a small plastic bottle at room temperature! I later tried a sparkling; once again at room temperature! Finally, on a 7 hour trip I was able to secure a third drink; this time a beer, and it came at room temperature. The seats, space and entertainment systems are fine. Food. Forget about it. Served on the same style of plastic everything as in Economy and with the same content as in economy, it had me wondering why I paid a premium of more than 130% over the super economy pricing available when booking. Toilets. There aren't any, you have to make your way through economy to toilets say a dozen rows into it. Return flight: Picture the same as experienced on the flight over, but add in the fact that the entertainment system packed it in half way and well, I can assure you that I will never fly British Airways again.



British Airways Customer review :  29 December 2013 by Scott Steenburgh    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew from Denver to London and back and it was a pleasant flight. Given the size of an international flight plane and the number of staff, the staff did a reasonable job providing service. The food was fine for an airplane. I would have liked the crew to have done a 2nd drink pass through the plane, but you can ask for something or fly business.



British Airways Customer review :  29 December 2013 by David Perez    (Spain)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MAD-LHR-MAD: Very impressed by the service I received from on line check in right through to baggage reclaim at Madrid Barajas on the return flight, this was in fact the only glitch, a 45 minute wait at the baggage carousel at T4. Unfortunately this is usually the case but not really BA's fault as their ground handling is done by Iberia. The fights were on time and operated by newish and very clean A320s. Two bar runs, tea or coffee and a choice of a sandwiches or wraps and fresh fruit on both flights. Very efficient and very friendly all male Spanish speaking cabin crews on both flights too, and informative announcements from the pilot.



British Airways Customer review :  25 December 2013 by D Chamberlain    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Another flight Heathrow T3 to Lisbon - my second in a week. The lounge was very good - T3 galleries is a good quality lounge with excellent wine choice, plenty of room and choice of seating. Fight was late departing (not BA's fault) and the service was slightly less efficient than usual. Needed to ask a number of times for things whilst the cabin crew stayed behind their curtain chatting and reading magazines. This is unusual for BA, with whom I travel regularly and BA should try to ensure consistency across all flights. Very good food and refreshments. Disappointing that, as too often, business class luggage storage and loos seem to be 'open to all'. Elderly aircraft, not great condition, hoping that BA will upgrade its fleet soon.



British Airways Customer review :  25 December 2013 by D Chamberlain    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Heathrow T3 to Lisbon, business class. Excellent lounge at T3 and flew a little late on an elderly aircraft. Chaotic with luggage - free for all with all passengers able to use the business class luggage storage which was disappointing and happens all to frequently on BA. Excellent cabin crew - attentive, polite, friendly ad pro active - a really impressive service. This is not always the case with BA but happens more often than not and this flight was excellent. Good communications from flight deck.



British Airways Customer review :  23 December 2013 by Dafna Adler    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The worst customer service of any airline I have flown. Flew from Prague to NYC with a stop in London. We were delayed 5 hours on the first leg of the flight and 12 hours on the 2nd leg of the flight. We were not compensated and not given any food on either flight. In contacting customer service, they offered us minimal discount and vouchers for another flight on British Airways.



 
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