BRITISH AIRWAYS   Passenger Reviews and Customer Trip Reports

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BRITISH AIRWAYS review :  8 September 2009 by J Tydeman   (UK)

We flew to Mauritius in August 2009. We had different flight references and so had to check in online with two references. When my friend checked in, the system asked if she wanted to upgrade for GBP89 which she did, but then after paying the fee, the seat map showed only one seat left in that class, no good for two friends travelling together. However, by then we could not back out of the transaction and the telephone and check-in staff were powerless to help. So, we wrote to complain once on our holiday and the money was refunded (my friend had travelled in economy with me in the end). A good end result and an email of apology but it would be better if BA empowered its front-line staff to resolve problems fully rather than compelling them to write. The flight was good, fairly busy; nice food; seats were not comfortable and AVOD was mediocre at best but the crew were professional.

BRITISH AIRWAYS review :  8 September 2009 by Mark Cowell   (UK)

LGW-PSA-LGW. Online all-in fare cheaper than Ryanair and Easyjet. BA allocated family seats 3 days prior to departure. Used online check in. Bag drop efficient. 737's getting a bit old in tooth, but informative cockpit crew and efficient cabin crew. On return, family seats again pre-allocated. Pisa check-in swift and efficient. 737 old but smartish. Looking forward to this routes switch to LHR T5.

BRITISH AIRWAYS review :  5 September 2009 by S Butler   (UK)

LHR-JFK-LHR. Out in Economy which was quite good, despite T5 security being rude to all passengers. Good food and crew. Crew told economy class that the managing director no longer thought WT customers should get snacks with their drinks, but they were attentive, looked after the passengers and gave out double drinks. Return in Club World was excellent. Good seat and plenty of privacy. The crew were pleasant and kept offering food and wine. Breakfast was a nice, personal and individual offering rather than a trolley service with everyone eating at once - impressive. AVOD worked well on both sectors. The minus points were T5 security and JFK immigration queues, but not BA's fault.

BRITISH AIRWAYS review :  5 September 2009 by J McSorley   (UK)

LGW - Alicante return Club Europe. Attentive crew. Food was average, but it was a short-haul flight. The price for two in Club Europe was competitive and worth the difference. BA is not a low cost budget airline and it would be a shame if they pulled out of this kind of route leaving us at the mercy of the budget carriers.

BRITISH AIRWAYS review :  4 September 2009 by S McGuire   (UK)

MAN-LHR-SIN return. Excellent, attentive service, made a fuss of my daughter which is always a winner with parents. Food out was OK not brilliant but brilliant on the return, one of the best dinners I have experienced inflight. Although the 747 on the outward leg was showing its age the cabin was clean and comfortable. Only let down was the shared lounge at T4, crowded, uncomfortable and not what you expect.

BRITISH AIRWAYS review :  3 September 2009 by Roy Clogstoun   (Saudi Arabia)

BKK-SYD return. Economy on BA was good - food was mediocre but IFE was extremely good with an excellent choice of movies, music and tv programs. Still operating B747s in this sector but the aircraft was clean and comfortable.

BRITISH AIRWAYS review :  3 September 2009 by M Hartshorne   (Saudi Arabia)

Jeddah-London Heathrow Club World. Check in at Jeddah very good, perhaps because of the time of day and not much else going on. Seats a little uncomfortable (for a 6'2" man) and the cabin looks tired (old B767). Cabin crew great, attentive and polite. Food was reasonable, IFE working but I prefer my iPOD so was only looked at for a 'moving map' update every now and then. Overall, very good flights, just a little cramped (even in Club) for tall people.

BRITISH AIRWAYS review :  2 September 2009 by P McCarthy   (UK)

LGW-VRN. Online-checkin 24 hours before departure gets the seat I want. Outbound through Gatwick was relatively good, and flight was on time. The plane was a clean A319. The service was warm, crew provided sandwiches / bar service. On the way back we were bussed to a Boeing 737 - ashtrays in the armrests and 1980s chocolate and cream interior panels. Everything was tatty. The crew provided the same service but were less interested in being there, and only three of them. BA is removing the food service - if they also cut the free bar, in my view it would be a bad strategic mistake.

BRITISH AIRWAYS review :  2 September 2009 by S West   (UK)

LHR-Toronto Return in Club World. Check in at T5 a breeze, however despite so called access to a "Fastrack" lane, security took another 40 mins to go through. BAA staff nothing short of terrible and inconsistent with some passengers being allowed through without taking off shoes, belts etc and others not. For a so called world class terminal it is ridiculous for people to be asked to take off shoes, belts etc and there being no chairs to sit on. Fine for most, but I was travelling with elderly people however no help provided. That said, once airside, the T5 South Lounge is superb with very good range of food and drink. Flight to Toronto was very good with one exception - some fellow passengers seem not to have any respect for others leaving the toilets in a disgusting state. When reported to the cabin staff, they insisted that it was not too bad and did nothing to clean matters up! Baggage in Toronto was slow with passengers irrespective of class having to wait about an hour. Return flight ok, however logistics in Toronto poor - despite lounge being next to gate, First & Club passengers called to board, only to be held at gate for another 30 mins. Sleeper dining service was good and can see this being rolled out across network replacing meals on board - better food and I would suspect cheaper as well. Arrival into T5 a comedy that descended into farce. The flight was late, however there was only one bus to pick up the entire aircraft - so even though we were travelling in Club, waited 45 mins to disembark the plane. However once through passport control, bags awaiting us. Popped into the arrivals lounge at T5 - breakfast and showers excellent. Would normally recommend BA over other airlines across the Atlantic given their superior lounge and seat facilities, however there seems to be chronic failure when it comes to simple logistics.

BRITISH AIRWAYS review :  1 September 2009 by Bill Atkins   (USA)

London-Bahrain and back - only stayed 24 hours so same crew each way. Just as it should be - attentive friendly service, good food (BA seems to made improvements in this area), excellent wine selection. Both flights on time.

BRITISH AIRWAYS review :  31 August 2009 by S de Thierry   (UK)

Club World Montreal - London. The BA Club World product on Montreal Flights leaves a lot to be desired. There are no priority tags in Montreal Airport, the cabin was worn, and seats hard. It was a 777 of old configuration and I would have received the same service in World Traveller Economy Class. The cabin crew seemed tired, were slow and sloppy. Only the cabin service director showed some competence, however he couldn't serve the whole cabin. When we landed in London, we had to wait onboard for 20minutes before buses could pick us up, and bags arrived 1hr 10mins after we touched down. A rather gaping inconsistency in a usual consistent product that BA offer.

BRITISH AIRWAYS review :  31 August 2009 by R Todd   (Australia)

SYD-BKK return. Economy on way up was fine, though my overhead light would not work, and no spare seats, so could not move. Premium economy on way back, and I enjoyed the extra legroom and wider seats, but the food was deplorable, and not much of it. A satisfactory flight, but I'd choose another airline just because of the rotten food.

BRITISH AIRWAYS review :  31 August 2009 by Steve Widberg   (UK)

Stockholm-London. Travelled with very aged parent (87). Lounge at Stockholm sparse. Business class full. Service great - the seats may be ageing but the care given remains excellent. Food fine for a 2 hour flight. When the expected wheelchair failed to turn up at LHR, the senior cabin crew insisted on staying with us near the gate until the problem was resolved. No hot towels and no pretzels.

BRITISH AIRWAYS review :  27 August 2009 by T Elen   (UK)

LHR-NRT. Flight generally uneventful. Staff were friendly and helpful throughout, and the AVOD system was pretty good. Seats were comfortable but predictably cramped. Inflight food was surprisingly good, and my partner received her Vegan meals which were imaginative and equally good.

BRITISH AIRWAYS review :  25 August 2009 by M Turner   (UK)

LHR- NRT return. T5 was impressive and service at check in very quick and with pleasant attendants. Got upgraded to Club which was excellent. Attentive service, comfortable seat and very appetising food. Return leg was in Premium Economy and comfortable but food had been far superior in Club. Service was very good however and flights were extremely smooth in both directions. Would have awarded a ten overall but the monitor for my viewing seat was a bit temperamental on return leg.