British Airways Passenger Reviews and British Airways Customer Trip Reports

MLE-LGW. World Traveller Plus. No wait at check-in. Lounge busy (Executive Club member) as it was shared with other airlines. Cabin full. Old style seating (why does it take BA so long to upgrade their cabins after they have announced they are going to do it?). The seat does not really do enough to make the extra money worthwhile. The little bit extra width and recline compared with economy do not make the difference for me between feeling rested or not. The leg rest is a waste of time as it does not go high enough. The food was OK, including a main course from the Club World menu. The crew came round with juice a few times but only did one bar service in a 10 hour flight. If you wanted a drink you had to go to the galley to get it which is like expecting someone in a restaurant to go to the kitchen if they want some food. The toilets were shared with economy class but there were only short queues as economy had a lot of empty seats. The video screen was small and sometimes reflected the cabin lights but the AVOD worked throughout the flight. Entertainment choices were fairly limited. Arrived on time and got my luggage back 30 minutes later. Overall a reasonable experience but not one that is making me anticipate my next BA long haul flight.

MIA-LHR-ZAG, B747 and A319. Online check in easy, baggage drop-off very slow and disorganized, Aircraft clean and tidy, seat pitch 31'. Entertainment had very good selection and I managed to sleep for 4 hours. My only but very important complaint was service-I was addressed as 'buddy' by FA. He also offered 'chicken or pasta?' menu and when questioned what kind of dishes got answers - pasta being with tomato sauce and chicken was curry. Had to transfer from T5 to T1 and again not impressed with the process, after another LHR experience all complaints about FRA look like a joke. LHR-ZAG on clean plane with very low load factor with friendly and professional FAs, typical European short haul flight. One of my bags did arrive but large golf bag did not, still no info on the tracking web site. I usualy fly with LH on the route (via FRA) and was interested to compare two products. LH wins with a good margin-A380 is more comfortable then B747 in every sense, food is better on LH and service is much more professional so no more BA for some time again.

Heathrow to New York JFK. Speedy check-in and security procedures at terminal 5 followed by very crowded shopping and eating areas. Full 747 flight, on time departure and a friendly crew. I noticed that the economy seat and personal TV screen was the same as a 747 flight I did 10 years ago! The screen was very dirty but the on demand entertainment system offered a good selection of movies and TV. BA now has a policy of allowing passengers to watch movies or listen to the audio system on take off and landing. The crew announced that only BA headphones could be used if people wanted to use the entertainment system during take off and landing. Bar service offered with no snacks in economy but a decent hot meal service offering a chicken or pasta dish followed soon afterwards. Choice of cheese and pickle or chicken caesar sandwiches and a chocolate bar offered before arriving into New York. I think BA might have changed their tea supplier as every brew I had on the flight tasted good. All in all, a good service.

London/Heathrow to Vienna on 09/02/13, BA704, A320 aircraft. A high quality onboard BA. The flight was near full with the middle seat next to myself free. A lunch of 2 wraps were served with a selection of complimentary drinks inc. Heineken, Coke, fruit juices and small spirits. The cabin crew were polite and pleasant. The cabin shows wear and tear on seats however it is kept completely clean throughout. A valve was blocked inconveniently once we were airborne therefore hot beverages were unavailable as were taps in the WCs. The cabin crew dealt with the problem and put bottles of water in the WCs to wash hands. Early take-off despite shuttle bus transfer from the gate to the aircraft parking position. I have flown BA many times and have never thought anything less of them than 10 out of 10.

Outbound flight LHR-GRU, Fri 18/01. Snowed 5cm and my flight was cancelled. Whilst this was not a BA issue, the way reacted to it was unprofessional. BA knowing that flights would be delayed or cancelled that day did not allocate extra staff to deal with the issue is unbelievable. We arrived at the airport early as we were worried that the roads would be a problem. Roads were ok and well treated. Went to the South Lounge and waited. Firstly the flight was departing on time - 9.25pm as I was assured that the long-haul services would not be affected. One hour before departure they announced that the flight would depart at 11pm. At 11pm the flight was cancelled. 2 staff at the lounge dealing with dozens of passengers so I queued for half an hour. By the time I got to the desk the lady said that her shift was finishing and that we had to sort out hotel accommodation and transport by ourselves and that we could not collect our checked luggage. This is why we pay a business class ticket. For the service! The annoying thing was seeing the TAM flight on the runway departing on time to GRU. Rebooked the flight for the next day via Madrid. Flying BA to Madrid and TAM to Sao Paulo. The BA flight was delayed by 1.5 hours and the TAM flight was surprisingly good. Luggage only arrived on the delayed BA flight next day. Still waiting for my Avios to be credited to my account. Return GRU-LHR flight on time with no issues. Good service, very good flight attendants.

LHR-PHX and SEA-LHR. Online check in (prepaid seat selected) so straight to baggage drop and in the departure lounges in very few minutes. Both flights very full so extra for premium economy well worth it. Service and meals fine-after all this is an enhanced economy product. Delay due to de-icing outwards made up and early on the return. Extra snacks readily available at the galley on request. All very good and only comment would be - very nice to have a dedicated loo maybe shared with business as long lines most of the time in the economy cabin.

5 Feb MAN-LHR and LGW-MAN same day return. 6am flight at MAN delayed 45mins due to heavy snow, but arrived very quickly once in air, so effectively only 20mins late. Warm but stale panini given for breakfast and tea. Comfortable seats. Packed flight. Good service. Return via LGW this time in evening, just tea and crisp packet on flight. Half empty flight, left on time, arrived 20 mins early, Satisfactory service from air hostesses. BA great for domestic flights. I didn't take any baggage either way. If only their international service was a bit better from my other experiences.

My husband and I flew to Jo'burg and returned from Cape Town. Check-in staff at Heathrow all had long faces and the man who checked us in made no effort at all to be pleasant and we actually felt an imposition to him! Food was dreadful on the return journey-looked like slop and tasted as bad as it looked. The plane was old and it took half an hour of trying to tune in the screens before we were eventually moved. I felt sorry for the staff on the flight as they were embarrassed and two of them actually agreed that the food was dreadful and said it was throughout the plane, and not just in cattle class. Over the years I must have flown with BA about 20 times and have noticed a steady decline. BA is the flag carrier but it made me feel ashamed to be British.

Flew LCY-IOM and return. LCY is a great airport, everything so quick and easy and a pleasure to fly from. Boarding was early and the solo cabin crew was excellent, a full English hot breakfast was served. Departed and arrived early. Saab 2000 a great plane to fly on, was very quiet for a prop! Lovely lounge at IOM (Silver card holder) with good offerings. Return departed early and arrived early again, good service operated by solo cabin crew, snacks and drinks served. Overall, a great flight.

I have recently flown HKG-LHR - (on return) ICN. Outbound flight from HKG met expectations, comfortable plane, up to date entertainment, welcoming staff, satisfactory food. Return flight from LHR to ICN was a different matter. My biggest complaint is the staff, I felt like I was a complete inconvenience even though I never requested assistance once, when delivering meals, water etc, the customer service was just non- existent. I have flown long haul with BA 4 times in the last month (due to family illness) and the only reason I chose BA were the flight times. It was an emergency and BA were the only airline with available seats, I now know why. I have flown more than 10 times in the last 12 months with other airlines, which surpass BA by far, both long haul and short haul.

Manchester to Dar Es Saalam via Heathrow in an upgraded class - premium. On arrival, there were very few people queuing and only 2 desks open. One for first / business and one for economy plus. 4 BA staff were chatting at what we later found out to be the check in / info desk. After a 10 min wait we reached bag drop desk only to be told that the flight was not open for another 10/15 mins. We consequently stayed at the head of the queue and let people on earlier flights go through. Others were approaching the desk only to be turned away with conflicting info about when bag drop would be open. The 4 staff had now disappeared to be replaced by one inexperienced BA staff who decided to tell people that they now had to wait for one hour for bag drop. The queue was now outside the barriers and it was chaos as some flights were still allowed to use the bag drop. Staff unhelpful and abrupt. Witnessed a total inconsistency re allowed hand luggage. No one even looked at ours when we eventually could drop our bags. Having travelled in premium class before with Qantas, we were surprised at the below par service for an expensive upgrade. No drinks were offered on boarding, no welcome, and the seats were uncomfortable. If you were on the left hand side of the plane you had to use toilets in the rear of economy. There was one toilet for all premium passengers. Our flight crew also had to service at least half of economy. They were excellent. Inflight entertainment was also very good. Manchester needs to review procedures and how they treat their customers and look at training in communication and more effective customer service.

YVR-DUS on WT+. I only booked PE as it was only slightly more expensive than WT, only a difference of $250. As I am One World Emerald, check-in and lounge access on all sectors was just fine. No separate check in for WT+. No priority boarding or extra luggage either. Yes, the planes are old, but I like the 744's, and the cabin was very clean. But the seats - and really this is the only reason I would travel WT+ - they're horrible. Slightly extra width and leg room, but the way the seat is laid out leaves a lot to be desired. IFE screen and system were tiny and ancient. Not much selection either. If you're trying to sleep, the way the leg rest and foot rest are set up are not very conducive to resting. I hardly slept one hour on both outbound and inbound long hauls. Service was excruciatingly slow - a single attendant for the whole section. FA would go down one aisle, and do the other, then back again to clean up. The food - this is the strangest part. I've travelled on both Club World and WT frequently. The food in both cabins is pretty good. WT+ is supposed to be using the club world men - but the food was sub-par at best on both the main legs. Generally I like BA. But, to be honest, there J and Y products are much better than WT+. I would not fly this cabin again, without a major rehaul.

27 October 2012 from FRA to LHR on BA 0901 (dep. 07.25) connecting to: LHR-EWR on BA 0185 (dep. 10.15). Flight BA 0901 cancelled, due to weather conditions so BA re-booked me onto Lufthansa flight LH900 from FRA to LHR (dep. 07.20). This flight was delayed by a medical incident, and connection to BA 0185 failed. BA then offered me a choice of a flight on BA to New York JFK, or re-booking onto United Airlines UA9 to EWR (dep 12.35). Since my husband had arranged to collect me at Newark, I opted for the latter. This involved a further terminal transfer, and on my arrival at the gate United Airlines staff (in none too courteous manner) told me to wait until the gate agent was open for business. After a wait of around 40 minutes I was informed that UA9 was full. There followed yet a further transfer back to T5, and a final arrival in EWR more than six hours behind schedule on the next BA flight. Finally, the incident led to problems with our return check-in online that denied us use of the business class lounge in BWI for 3 hours prior to the opening of the BA check-in desk). Had not BA re-booked me onto the United Airlines flight that turned out to be full, I would have accepted their offer of a flight to JFK, This would have enabled me to reach New Haven with Amtrak, or be collected by my husband (he could not wait more than three hours at Newark, as he had to collect a rental car at New Haven before Avis closed for business). In short, BA really messed up our trip, and cost us a small packet, through a simple mistake.

Barbados to Gatwick in business class. Not too fond of the new layout. BA have a 2x4x2 configuration in business on 777s, other airlines I have flown have a 2x2x2 or 2x3x2 configuration, and the difference is noticeable. BA have little walls around the seats for privacy which just exaggerates the lack of space. I did not welcome the prospect of sharing the central duo seat with a total stranger as there is very little privacy between the 2 seats (this was an overnight flight). I flatly refused to stump up the £56 BA want to reserve a specific seat in business class, this after paying a business class fare. A reply from customer services claimed that 'we introduced a charge so that those choosing to using this additional service were able to do so without passing on extra costs to those who don't'. It may be a nice little earner, but they have no idea how many prospective business class passengers they are losing because of this policy. Fortunately, the flight on Dec 23rd was not full and I was able to slide down the partition and use the adjoining seat to store things as there is very little storage space for anything in those cabins, only a small drawer which will take an iPad and a newspaper. I was also disappointed with the lie-flat bed, because, it isn't a bed. Its a seat that folds down and a stool 18" wide and between the seat and the stool is a fairly large gap. If you are short, your feet may not reach the stool. My partner pointed out that one advantage of this is that you can stand up from the bed without having to straddle it. On the whole though, I think the bed on Virgin wins hands down for comfort. We were lucky to be seated on row 15 as we could get out of our seats (on that row only) without having to climb over the legs of passengers in the aisle seats, something which, being small, I can't do without disturbing the occupant. Service was good, although the layout makes it difficult for cabin crew, who were pleasant and helpful.

LAX-LHR, 747, on upper deck in seat 64K, which I highly recommend because it feels very private and you don't have to climb over the next door seat. Flight left Los Angeles on time, good service from cabin crew and food was excellent. My only complaint is that the temperature was a little too high in the cabin, making it difficult for me to sleep. Overall it was a pleasant flight and the upper deck on a BA 747 is a great experience.

Cape Town to New York. Seat was broken at the base and had a piece of steel bar running across the backseat rest, when asking to be moved I was told to sit on two cushions! On the second leg the seats only reclined one inch as they were in front of the toilet, the seat in front was broken and over reclined thus leaving 6 inches of space between my face and the seat in front of me. The quality of the inflight entertainment was really poor compared to any other airline I have flown. When calling the customer care, I was told they cannot guarantee a comfortable flight!

SIN-LHR-CDG. Oneworld Emerald status was definitely recognised, when I showed up at the online check in desk after queuing up, I was refused to check in there as I should go to the back to use premium check in, I asked the very rude lady whether she could give me the boarding pass as I needed to do a tax refund, she snarled and repeated that I should use the premium desks. On return to the counters to send my bags with a different lady, same attitude but was better as she did not even speak. That aside, the trip from SIN to LHR was smooth and the bed was very comfortable. Friendly and very efficient flight crew. Late night supper was served and cleared within an hour after departure for a full Club cabin and lights were out immediately after. Transfer in London was a mess as it was during the snow blockage, and I was asked to go back to the transfer desk as my boarding card issued in Singapore was no longer valid, agent at transfer desk was very polite and apologised for the trouble. Galleries lounge in T5 as expected was very crowded. Flight to CDG was delayed for 2 hours on the ground and 1 hour in the cabin but during the wait in the cabin, we were well informed and the team of very friendly cabin crew made two rounds of water run. Cannot fault them except the extremely rude Singapore ground staff.

We flew Newcastle to Heathrow and Heathrow to Newark on modern, clean aircraft. The inflight entertainment is very good and the service provided by the flight attendants was excellent. Food was ok and drinks supplied were numerous. Compared to American Airways, BA are a modern, friendly airline who give value for money.

LHR-CDG, Business. Very little that can go wrong on a 40 minute short haul flight however BA proved otherwise on this flight. Flight was one hour delayed due to the severe winter conditions in Europe at this time. When we boarded the flight, all overhead bins were full in the club Europe cabin even though hardly any seats were occupied. Soon found out that the cabin crew had decided to use the bins to stow their own personal belongings. We paying passengers had to find space behind our seats in the last row of the business cabin and even used the first row of economy bins. Seats in club Europe were no different from economy seats with the so called 2x2 seating resulting in a negligibly larger seat all thanks to an odd placement of arm rests that actually waste space by having an empty middle seat which is narrower and could only be occupied by infants. Leg room was tight even for an economy seat. Finally, when it became apparent to the crew that they had a full flight and would need to vacate the bins, they reluctantly did so. Flight took off and the meal served was a ghastly salad with some non-descript bits which no one even dared to eat. Flight purser was chewing gum while serving passengers and was talking loudly with her colleague. Based on this experience I really wonder why BA even bothers having a business class offering on short haul flights. The only aspect of the trip worthy of being associated with business class was the galleries lounge at t5 however that alone cannot justify flying business on BA for short-haul.

LHR-Toulouse day return on A319s. Both aircraft immaculate internally - travelling colleague reckoned they were ex-BMI aircraft that had recently been refitted to the BA spec. Early morning outbound flight was barely 20% full. We pushed back 5 minutes early and breakfast (perfectly acceptable filled croissant and coffee) was served within 15 minutes of wheels up. Arrived 15 minutes early. Late afternoon return flight by contrast completely full. Departure 10 minutes late because of late incoming aircraft, but time made up en route. Snack consisted of tasteless shredded duck wrap, but at least alcohol is still free on BA. Seat pitch (31inches, I believe) was becoming uncomfortable by midway through flights although I am only 6ft 1in. Professional crews on both flights, which were generally good.

Flew from NCE France to Buenos Aires through LH. Comfortable seats. Commendable food and drinks. On the way on (31-12-12) celebrated New Year's Eve at 35000 ft. Cabin service always prompt especially on the return flight (22/01/13).

Short haul flight service from Heathrow to Vienna Airport went without a hitch. Being that the flight was an early morning flight there were no long lines at check-in and boarding could not have been smoother. The crew were very friendly and welcoming as they greeted you aboard the flight with warmth. Managed to spill an entire cup of tea on my lap and seats beside me, but the flight attendant serving my area cleaned it up without any hesitation and a smile. The complimentary meal, checked baggage, and service are things I am not accustomed to receiving, so it was definitely a treat. I recommend BA, or at least their short haul service.

An awful experience flying from LHR to CPT on 31 December 2012 (BA59). While the plane was only one third full, the service was well below par. We were made to feel more like nuisance than welcome guests. As with other airlines, the design of the travel cot for the infant we travelled with, had not been given much thought. Our baby could easily get out/fall out and he was not allowed to stay in his cot if the fasten seatbelts sign was on. Surely this can be remedied. It definitely does not allow for uninterrupted sleep, not for the parents, not for the kid, not for fellow passengers. No baby food was onboard, no champagne was offered even though the flight was the night flight on 31 December, no effort was made to get the dinner service organised quickly to allow for our kids to go to bed in time (in fact simply due to our location in the plane, we were served last). The list of minor and major nuisances goes on, but mostly the service was very poor. When I saw the purser in the galley on several occasions, he was each time reading a magazine.

London City to Glasgow return. On time departures and early arrivals in both directions. E190 is a great plane, comfy and the 2+2 seating gives a feeling of space. Drink and tiny snack offered both ways. Scottish crew on O/W far more friendly than the surly London crew with poor English on the return. (Lobbing the tiny savoury bag onto the table seemed odd) Will always use BA and city airport where I have a choice.

MAN-LHR-MIA return. Positive - all flights either on time or early. Negative - the interior of the B777 on the outbound leg was showing its age and the IFE system was prehistoric which, considering it was a 9 hour daytime flight, was very unsatisfactory - B747 on the return leg was better but not by much - food variable between satisfactory and mediocre. I'm not convinced Premium Economy is worth the money for what is essentially just a couple of inches of extra space but, as I'm 6' 3" it's either that or total discomfort in Economy. Nothing to do with BA but having to wait in line for 2 hours to get through passport control in Miami is not an experience I want to repeat.

London to Las Vegas. All flights on time, excellent entertainment with lots of movie options, food was very tasty and fantastic service giving by the attendants! Staff were all friendly, for the first time in years with BA it felt like the crew actually wanted to be there. Would certainly recommend.

Glasgow-Gatwick-Orlando-Gatwick-Glasgow. Booked seats in advance. On domestic flights only offered row 6 and above. Seats cramped and uncomfortable - no benefit to business class customers. Arriving at Gatwick advised by flight crew to follow flight connections signs but ground staff advised us we had been brought to wrong area and to go back through security. Not sure who to believe. Orlando flight - dirty cabin, freezing cold, TV screen not working so no entertainment and, more importantly, no safety video. Food ok but I didn't get my first choice of main course despite sitting only halfway down the cabin. Lie flat bed very hard, narrow and need to step over other passengers to get to aisle. Return flight delayed 2 hours, no advance information from BA despite giving them my email and mobile number. Info from booking states check-in open four hours before flight, info in airport states 3.5 - extra half hour at EPCOT would have been nice. Computers 'not working' at check-in so no vouchers for food and lounge does not do food. Nice smile and shrug from check-in staff but not exactly helpful. Lounge (operated by Delta not BA) freezing, moved seats three times trying to find somewhere without a blast of cold air from the ceiling. Aircraft not too clean again but temperature much more pleasant. Food ok and TV working this time although choice of entertainment not too good. Final leg to Glasgow, flight delayed again so waited in lounge. Eventually took off an hour late and again we were squashed into tiny seats in row 6.

The worst flight experience I've had in 30+ years in traveling. There was a snowstorm that didn't seem to bother Gatwick or City Airport much, but virtually shut down Heathrow and most of British Airways. BA's response was appalling. No employees to be found, people left standing for hours in the airport, told to go one place, then another, then a PA announcement to vacate the premises and that BA could not help anyone with hotels or transportation, but they could not stay in the airport. When a couple of employees were found, they could not offer any information. People were left to stand outside in freezing temperatures to wait for taxis to whatever lodgings they could find - at 1am. Their website said you had to rebook and deal with all details on the phone - which then they did not answer. I will never use this airline again. Once my flight was finally rebooked, the food was some of the worst I've had on a flight, the special diet meal they promised me was not available, my seat was supposed to be economy-plus but was straight economy and they wouldn't rectify this - despite many empty seats in the other classes - and the seat had absolutely no leg room, very uncomfortable.

LHR-CAI-LHR. Thought would add quick review as not many reviews online of Club World product on routes taken over from BMI including Cairo. Flight on A320 with newly fitted cabin and is equivalent or better than usual Club World offering in my opinion and a big step up from Club Europe. Good IFE which can be used during take off and landing - big choice of films though many old. Map function not that intuitive. Service OK though a little hapless. Food fairly good and champagne and still wine selection limited but good quality. As current BA fleet badly in need of upgrade/refurbishment, the new cabin was a welcome change. Overheard that BA may be reverting to 767 so unsure what routes these planes will be used on in future. Ex BMI lounge at LHR T1 pretty good and not far off standard set by T5 lounges though not as busy and usual very limited section of hot food.

7th trip to Europe in Business Class, while I'd recommend BA it wouldn't be my first choice. Plane from Seattle to Heathrow was an older 747. BA did not clean the plane well in between flights, there were crumbs on both of our seats. The lie flat beds seemed a bit narrow and there was a bump for the lumbar that made it difficult to sleep sideways. I wasn't able to adjust it. In lie flat mode the footrest blocks the person on the inside. BA claims everyone has aisle access in Business class and it's not true. Flight crew outbound was very good. Flight crew inbound seemed disinterested. I had to ring my call button a few times. It seemed hard to get my wine glass filled. The food was pretty good but not great. Heathrow is an awful place to connect. For all the complaints about the TSA the agents the agents there are far worse. My wife is pregnant and requested a pat down. In retaliation, they refused to hand check her medication (done by EU, Switzerland, TSA - and even London City Airport on the same trip). BA charges significant rates to reserve a seat more than 24 hours in advance. BA charges over $1200 a ticket for a 'free' business class ticket using miles. Despite the lack of a true lie flat bed, I had better International Business Class experiences on Delta, Continental, and US Airways. All-in-all I don't see BA being a 4-star airline. Mediocre service, dirty planes, high fees.

Jan 19 for both: Bangkok-LHR (Club World) + LHR-Venice (club Europe). Seat 20A on B747, excellent seat with more space for legs. Excellent food, wines and fabulous service. IFE bad, low definition screen. From LHR to Venice, A319, at 8.40 am. despite weather conditions, a pleasant flight, on seat 2A. However I had to wait 1 hour for de-icing, 1h during which our flight attendant regularly drunk coffee, w/o offering us a single drop.

LHR-HND on 22 Dec 2012 on 777-200 return to BA Club World after 7 years to utter dismay. I am a Skywards gold member and chose BA because of the direct flight. Firstly the flight was 1.5 hrs delayed to 9.30am. On board the seats were narrow, compare having 8 seats across on this aircraft to 4 across on Emirates A380. Did not bother to switch on the small TV. Two meals were served on this 10+ hr flight. The only plus point was the professional cabin crew and the pilots. Return NRT-LHR 27 Dec on 777-300 with at least one member of the Club World cabin crew very rude.

Have to agree with much of Mark Gilberts comments. Flew same route last week and although the crew were much better than my previous long haul club out of LGW they are on the whole not up to LHR standard. As for the aircraft I agree and for that reason on my next club flight to Tampa I will come back indirect via Miami. Upper deck on a 747 and into the arrivals lounge at LHR for breakfast. This way I get some sleep and if you have visited the arrivals lounge at LGW you will know why you can give it a miss. The main reason for using TPA or MCO rather than MIA is not only the cost but the long immigration lines at MIA. The club seats may all be the same but the 777 is no match for the upper deck 747. What spoilt the journey for me was the way the cabin crew did not bother to hold back the economy class and let all the business class off first. I rate this as bad as having to pay to reserve a seat.

SYD-LHR return Economy Dec 2012/Jan2013. Could not choose seats or check in online. Qantas Club not recognised at BA Lounge. Some partnership/codeshare. No wonder Qantas have dumped BA. Ageing 747-400. Surly service in the main. Dreadful food. Will not be flying Long haul with BA again.

QF320 codeshare Business, upper deck, 03/12/12, LHR-SYD. Pleasant flight, always prefer upper deck if possible. Flat bed std, though footstool collapsed a number of times when bed was made. Staff pleasant and professional, though pretty old! Drink plentiful and good quality. Food above average amongst it's peers on this route.

ZRH-LCY, 4 Jan. Modern, spacious aircraft and friendly, attentive crew. I would highly recommend this service especially given the convenience of LCY.

Gatwick - Orlando, return, 777 - 200. I normally travel on Asian and Middle East Airlines so this return trip on BA was a real shock. Worn out old aircraft with a miserable crew doing the absolute minimum, truly horrible food, AVOD which only worked part of the time, dirty washrooms which were the smallest I have ever seen. Forced to pay an extra 260 Pounds to secure the middle two seats over and above the full Biz fare, seat itself was hard and very narrow, nowhere to put any personal items except on the flimsy fold down table. Avoid if you can.

DXB-LHR 8 January in Club World. Took the sleeper service and sat on the 747 upper deck. This sleeper service has no pre-flight dining (unlike the North American services) and there are only sandwiches on board. Flight on time and crew pleasant enough.

I booked British Airways to fly Dallas-Fort Worth - London Heathrow - Chennai and back. The DFW-LHR was on American Airlines and flight was delayed by over 3 hours. I was told by American Airlines that the connecting flight would be held as there are 34 other passengers connecting to the same flight. Once I landed in LHR I was told the flight has departed. They could not find a direct flight so they put me on a connection. The flight was LHR-DEL-Chennai. The connection time given was only 1hour 40 mins. I asked if that is enough time to clear immigration, customs, collect bags and check in to Domestic and I was told it shouldn't take more than an hour. I missed my connection in Delhi. Since the DEL MAA connection was made on Jet Airways, they declined to make any flight changes and asked me to go back to British Airways agent. When I went to the British Airways counter I found one agent and asked him to help. He said he is about to go home and I should wait for the next agent. My patience was past boiling point and he quickly realized that. He did his bit to help and I finally got to my destination 12 hours later. 12 hours does not mean much in the big scheme of things. However, its the quality of service and the stories they mention.

LHR-JFK, 12 Jan, Club World. Good T5 lounge as usual (have to ask for Champagne). Departed from pier C - no lounge but Starbucks provide complementary food and drinks to Club and First pax. Brand new 777. Greatly improved IFE. Crew excellent - warm and friendly. Everything was new and clean. Food ok/good. Best BA experience for a long time.

JFK-BDA, 12 Jan, First Class. Departed late but made up the time. Friendly and attentive crew. Good food choice and plenty of wine! Internet on board for a small fee.

LHR-Leeds Bradford return. Tried this new route as an alternative to rail. Advertised prices were wrong. Their tech dept told me that they were aware that the prices advertised were wrong but they would not honour them. Flights themselves were fine with excellent crews. Very inconvenient evening departure from Leeds (9.40pm) probably the reason for just 10 passengers on board. Business lounge at Leeds was independently operated and lack of food/snack options more than compensated for by really outstanding staff.

LHR-BKK. Lounge was so full that it was unpleasant! Wi-Fi stopped working. Onboard, upper deck, seat 64k. Excellent seat. Food was delicious, Champagne fabulous. Service was excellent. Problem, as mentioned by other pax: it seems they never clean the seats. IFE old, screen definition unacceptable. Note that price was just half of competition.

LHR-MIA on Dec 27 in world traveller (economy) cabin. As I am a Silver Executive card holder I was able to pre-book my seats, so position was good. The cabin crew released our TVs for us to watch the safety demonstration, neither were able to stay in the upright position and the safety tape failed half way through the demo. The aircraft was old and in need of a serious refurb, upon looking at the entertainment available it was poor. No menu cards provided for food, the poor staff had to repeat the choices over 50 times coming down the aisle. Its clear all the changes that have gone on at BA over the past couple of years has affected the inflight experience and service, low quality catering, low quality entertainment, tired looking aircraft with numerous faults and staff numbers reduced. I can honestly say I will not be flying BA except locally in future, the product is poor and as our supposed national airline its embarrassing.

LHR to BCN in Business class. Very disappointing and unsatisfactory inflight catering, 11.30am departure, served a cold plate of 1 slice of ham, salami, sliced hard boiled egg and 2 slices of tomato, nothing else! I was seated in row 3, there were about 15 pax in Business cabin, by the time the bread-basket was offered to me there was no longer any bread available which is completely unacceptable. Only alternative was soggy croissants. Service was average, nothing special; the only positive was the good customer service at check- in and in the South Lounge. BA Club Europe is hit and miss, sometimes very good, in this case poor.

LHR to Kiev return 3-9 Jan. All flights on time. flight out not full, so had plenty of space. A320 with flight map - something to pass a bit of time (unlike budget carriers). Staff and food to good standard. Flight from Kiev to London full. Food again good, staff OK although busy. Good communication from flight deck on return, and no delays on way into LHR which was a bonus! Overall I find BA a better option on this rout vs Ukraine Int, especially when ticket price is on par.

LHR – Toronto. No electrics to seat (except for seat controls) so no reading light, call button or entertainment. Tear in carpet over which I fell on entering seat, footrest broken and unusable. Cabin lights were dimmed after take-off so I spent 6.5 hours in darkness unable to read with no entertainment (as we were due to arrive in Toronto at 9.00pm I certainly didn't want to sleep). I complained 4 times and got nowhere (staff disappeared after lights out). We've both been Executive Club members for 18 years but that’s the end of our relationship with BA. We've watched standards – particularly staff attitudes gradually decline over that period.

Recently flew BA business class from MIA to LHR as part of an AA booking. Managed to book a lie flat seat in the top deck of a 747 for us 64A and B. Early away from MIA and early into LHR. Seats were superb and I managed at least 4 hours sleep. More than enough room to lie flat in 64A with my 6 feet plus height. Lots of storage too. Food was good and top deck crew were great. It's worth the extra to pre book these seats.

LIS-LHR on A320. Seat 3A. Extremely worn out plane, leather in bad shape, lack of painting in many parts of the plane. Departure at 11.20am arrival at 2.00 pm, Business Class, and mini croissant as a snack with an ugly mini piece of ham. Unacceptable.

Flew LHR-JFK in Word Traveller Plus and got upgraded to London City Business Class flight ex JFK on return. Both flights on time and as a Silver Member was able to enjoy the lounges at LHR and JFK. Flew World Traveller Plus outbound on a 777-300. Seated by the window on the front row of the cabin by the emergency exit. Service outbound was very good and much as I expected. The return to London City on the A318 was outstanding. Welcomed and called by name throughout the flight. The cabin crew were excellent. Overall an excellent BA experience.

Awful First Class from LHR to Phoenix: really a basic business class experience on any reasonable airline, just with worse food and dirty. Dirty seats and compartments, a TV screen that would make most Economy travelers unhappy. Had not used BA in years, partly because of my current location (Rio de Janeiro) and partly because there were usually better options, and I am reminded why. The only decent (actually nice) part of the trip was the Concorde Lounge.

KWI-LHR-EDI return over the New Year: long-haul legs both B747 short-haul A321. All flights were comfortable, on time (except for the last leg to Kuwait where missing passengers meant that bags had to be unloaded, but we were kept informed by the Captain). Friendly cabin crew on all legs (exceptionally attentive crew on the Kuwait to London leg): meals varied and quality and quantity of food sufficient: IFE on-demand, and kept me entertained for 6 hours in both directions.

PAR-TBS-PAR via London. Check-in area is very well structured, the bag drop was very efficient and quick. The segment PAR-LHR-PAR is a short flight and the cabin crew was well organized and drinks and snacks were quickly distributed. Flights from London to Tbilisi and return were excellent. Meals were very good for economy class and the entertainment system was outstanding (individual large touch screens with a wide choice of movies, TV shows and map - former BMI/BMED aircraft's). Cabin crew were efficient and visible during flights. Highly recommended company for flying to Tbilisi taking into account that the cost is acceptable and service is great!

EDI-LHR-MIA-LHR-EDI. A game of two halves. Pretty perfect outbound, although a very strange menu. Veggie, chicken, sea bass and beef listed, but as it was a flight on 22 Dec we were told there was a special of turkey and one of the other choices had been removed, which turned out to be sea bass! Very strange decision. On the way back delayed almost 24 hours. Miami staff were very efficient but the hotel they put us in was overwhelmed with the influx of people. Flight left an hour later than scheduled next day which left us with a 45 minute connection at T5. Both me and my wife are Gold card holders so we asked the CSD if it would be possible to get some ground staff assistance at the LHR end to smooth our way through security. She said she sent a message ahead but got no response. On landing, and at doors open, there was no one waiting so we ran through T5 only to find we had been offloaded from our flight. Managed to get reinstated and took our seats to EDI with 10 minutes to spare. Overall, a shambles on the return.

LHR-YYZ-LHR out Dec 6 return Dec 12. Check-in at T5 excellent, quick and professionally done by a pleasant staff member. Lounge busy and with a receptionist who didn't even look up from her book when I presented my boarding pass. A seemingly full 777-200 with a rather tired interior, crew ok but nothing special, food quite disgusting for lunch, a bit better for the second service. A slightly late arrival in Toronto, bags took as long as is the norm there. On the return, again the check-in was efficient although the necessity of queuing at the self-service desks for a boarding pass is ridiculous especially when they are all busy. Lounge reception fine but was very crowded with another almost full 777-200. A bit late leaving but made up most of the time en-route. Crew (all male but one ) were the most disinterested bunch I have come across on BA, they did the absolute minimum and that with some obvious degree of reluctance. Dinner not bad, breakfast dreadful as always. Arrival at T5 very quick and I was out of the terminal with my bags within 30 mins of arrival. All in all yet another sub-standard experience with BA apart from the check-in staff.

LAX-LHR Dec 26, 2012 on B747-400, seat 2K. Booked this trip over 6 months ago - flight canceled and bumped to Dec 26.  New First Class cabin which I flew the same a year ago when it was new.  There are accumulated old dirt at the seat which seems like a typical problem of BA. Flight attendants were great except one who didn't appear to be happy to work that day.  Food and wine great. Entertainment was a joke. Small screen with ultra-low resolution made the movie picture looked worse than viewing on my iPhone.  There were only a few movies to select. The first class seat is merely comparable to Cathay Pacific's new business class. The cabin is way too crowded with the new seats, the aisle is so narrow that you would have bumped into other seated passengers when heading to lavatory. The couple seated at 1A/1K decided to put their hand carry luggage at the overhead storage above my seat because the cabin design doesn't have overhead storage above the first row.  They accessed their bags so many times during the long haul flight and slammed the storage so hard that I almost had to ask them stop. It was extremely annoying.

London - Berlin. Economy class - fantastic leg room in seats, especially for a short-haul flight. Cheaper than some of the low cost airlines flying from London to Berlin. Would definitely fly with BA again.

LHR-LAS early December. Lounge at T5 was busy but still offered a good selection of food and drinks. Great seats on outward flight - 4 across (not pre-booked) with the middle 2 facing backwards. Good service, food and drinks. The return seating was poor, we were told at check in we would be 2x2 together, this was not the case - 1 plus 1 in front one side of the plane and the same on the other side. Very disappointing after paying a lot of money for business class. A shame this spoiled our BA experience.

BA 577 on Jan 1 from Milan Linate to LHR. Clean A320 - friendly flight attendants. Snack was disgusting! A cold duck meat wrap! I only saw 1 person in 3 rows of seats eat it. The smell was awful - BA has gone so far down in food. Flight left 10 min early and landed on time so that was good. But BA needs to really re- think their short-haul snacks.

Flight from New York to Vienna though London Heathrow on New Years Eve. Very boring celebration, one line from the captain around midnight, no sparkling wine, no nice food. Very poor customer care when you need to handle anything about the luggage. I will never again book a flight with British Airways.

Flew LHR-MAA. For some reason, we had no trouble transiting through Terminal 5, unlike many others. British Airways ground staff were efficient and helpful. BA had a perfectly normal crew and seats, but the thing that stood out best was their fantastic catering. Inflight entertainment was another good experience. I suspect that this good service was because this was on a flight to India, rather than another destination, but I can't be sure. An average airline.

Madrid - London: 24 December last leg of Sao Paolo - London code share with Iberia. Brilliant, after my 11 hour experience (see Iberia reviews) the friendliness of cabin crew, comfortable seat, the G and T and I have to say the new snack 'wraps' was a welcome feeling of nearly being home. Delayed 40 mins and the pilot made it up! I hadn't used BA for years and I really rate them as second only to Lufthansa on the South American route. Hopefully BA's influence will rub off on to their partner airline.

Four flights over the Christmas period, LHR-DUB-LHR and LHR-BHD-LHR mixture of business class and domestic economy on A319's and A320. The thing I like about BA is they offer a very consistent service be it long haul short or domestic! Service to DUB was good with a full breakfast service and a snack coming back to LHR. Flight LHR-BHD-LHR offered the normal domestic service but good enough and much better than the service offered by EI on similar routes, my only complaint with BA is there use of Terminal 5 3 and 1 at Heathrow depending where you are flying, and out of the 7 recent flights I've taken with BA 4 required a bus transfer between aircraft and terminal or vv which seems strange with Heathrow being BA's home!

LHR-ARN return. T5 wasn't crowded at all at both airports. Extremely friendly cabin crew (and pilots) on both flights. Food was very nice - breakfast consisting of ham and cheese and muesli going there, and afternoon tea with hot scones return. The seats were getting a bit shabby though on the A321s, and one flight the overhead screens didn't come down. Would definitely use again.

HAM-LHR-GRU-LHR-HAM on A320 and B747-400. HAM-LHR and LHR-HAM was good with friendly FAs and nice wrap. T5 in LHR is a nice place to change flights and the lounge from BA is very good. On LHR-GRU leg, flight was full and I got a middle seat. Surprisingly, I was able to get some sleep, because the headrests are comfortable. Seats recline, but not too much that it bothers you if the person ahead comes back. Food was below average and a bit disappointing, as I had very good food on BA before. FAs old, but professional. IFE very outdated. Seems like one of the first AVOD systems. Choices were just OK. GRU-LHR was much worse, because the IFE stopped and restarted randomly throughout the flight, which means no movie could be finished. After 3 hours it then stopped completely and they couldn't bring it back. I got a window seat and the seats have a metal bar at the side, which makes it very uncomfortable to lean against the wall, what I like to do. All in all ok, but if possible, will go back to TAM next time.

Flew BA to Houston 23 Dec on B777 (then onward to Miami on American) and all was as expected: crew good, food acceptable! Return from Houston at 20.40 was awful. Didn't start boarding until 20.30 but no announcements about delay, when asked just before boarding, gate agent was dismissive and vague. Crew on board friendly, efficient and fun - but the food was terrible. Dinner was overcooked and the sauce congealed. For breakfast we were given a box that contained a cake loaf, a small round of what appeared to be breakfast bar stuff. Unacceptable from a full-service airline that charged me full service fare. BA long haul is only acceptable if you can get a great price.

I would like to see the newer 777's on the Los Angeles leg of the trip instead of the older 747, but they explained they need a larger plane because of the popularity of those routes. 777 leg from London to Nairobi was excellent. These planes do have more room. The service is great and the movie selection is large. Sometimes the earphones might not be working properly but the flight attendants exchanged with no problems. Flights were always on time. Last year I flew business class and loved it. Economy Plus on the 777 far exceeds Economy Plus on the 747.

London City to Venice Marco Polo round trip. December 2012. Staff were quite helpful, but everything was rather basic. Light lunch was nothing more than a bread roll and a small bit of chocolate. Most people would call that a snack. There were delays either way, but they tried to be as efficient as possible in order to get things going. Plane clean and tidy. BA aren't usually the cheapest and they're hardly the best, but I would consider flying with them again.

We flew from Paris (CDG) to Heathrow on 30 Dec 2012 after flying SriLankan Airlines from Colombo. The most striking feature was the poor staff service. Stewardesses on the BA flight looked scruffy, unkempt and unforgivably - irritated with passengers. I even had one stewardess click her fingers at me to switch off my iPad although I had it on the 'flight' mode. More like prison officers patrolling - no smiles, just misery! We usually fly long haul on BA and sit in Club World and usually have such good service - such a disappointment!

LHR-WAW on A320. Leg room and service good, beer, coffee and sandwich. Flight on time.

We travelled to Rome via Heathrow and it is not surprise we couldn't make our connecting flight. Terminal 5 is a very poor airport design, passengers on connecting flights need to go through multiple floor levels and an air train to get to the gate and that's after going through a security check point. Our luggage didn't arrive and British Airways claimed zero accountability.

LHR-LIS. It was a Christmas travel so was expecting it to be very busy - a lot of problems with the plane - spent 3 hours sitting onboard because of radio problems. The service was bad. The food was disgusting, BA have now introduced wraps on almost all their flights and they are horrible! For the price of flights and service I could get a lot cheaper and pay for a nicer meal on-board.

LHR to DUB, out on 26th December, return 30th December. On such a short flight there would have to be a large problem to be noteworthy. Planes clean, staff ok, check in fast, only problem was security checks at Dublin, very long queue and many security gates but a pity only 4 lanes open.

London Heathrow to Seoul return in December 2012. Outward journey in economy. Plane half empty and I had an entire row of seats to myself. Older inflight entertainment system with a decent (albeit not overly comprehensive) selection of films. Crew friendly and welcoming although not overly visible during the flight. Food decent with a couple of drinks runs throughout the flight. Return in club world. No queue at check-in and clear information given about use of the Asiana Airlines lounge. On boarding I was addressed by name and the purser came to introduce himself personally as this was my first time in Club World and I was asked if I needed any further information on the seat functions or an aspect of the service. The rest of the crew were very polite and helpful. Amenity pack given out. Free flowing champagne through most of the flight. Cocktails and usual bar service offered too. Food decent (but not amazing) and plentiful - additional food seemed to be available in the club kitchen/galley area. Overall two very good flights - only criticisms would be IFE screen size in economy and the selection of films available is not comparable to a number of BA's competitors and the bags took an age to arrive in Seoul (which I acknowledge may not be strictly BA's fault).

LHR-LBA return. It's been four years since I last flew this route, and it was my first BA domestic flight since the bmi takeover. Repainted ex-bmi A319 on both legs. Usual excellent BA onboard service. Ground staff at LHR T1 fine. Outward flight was 10 minutes late, but I was in no hurry. Return flight 10 minutes early, despite 20 minutes in a holding pattern. Overall, pleased with the service, but not really great value for money, considering that I could have flown to Manchester for £25 less, but LBA was more convenient on this occasion. Using MAN again next time though, as LBA is dreadful.

Heathrow to Vancouver. Being nearly 2m tall and on a tight budget I was prepared to pay an extra £50 for an exit seat as opposed to an extra £1000 for an upgrade. Checking my booking the day before I left I had noticed that my seat had been changed back to a regular economy seat. I had to travel to Gatwick first and then make my own way to Heathrow as to fly Glasgow-Heathrow was almost double the price. Seat comfort in economy is pathetic. Seats are far to tight, and leg room is pathetic. However, staff are always nice, food and drinks are always nice enough and entertainment is always good enough to make the time pass. I can not recommend BA to anyone.

Flying Copenhagen-Heathrow-San Diego. Flew just before Christmas, so very busy as could be expected. Short-haul flight decent, and arrived at LHR on-time. Plane to San Diego arrived late from Brazil into LHR, so we were about 1.5 hrs late out of Heathrow. Once airborne, service on-board was adequate, but not particularly warm or caring. Staff did try to offer water and soft drinks on a regular basis throughout the flight, which is unusual for BA. All in all, good value for money, but I am starting to feel that BA is really losing ground compared to other European carriers. Although the short-haul fleet is usually quite new, the long-haul fleet is really showing its age. Let's hope things will change in the near future, or I think BA will lose even its most loyal customers.

LBA to LHR first flight. Ground staff brilliant. Captain said he asked for the flight because he was from Yorkshire. The crew however were at best, the worst, to the point I complained to the BA Executive Club. Passive reply. My friend was not offered anything other than a bacon butty even though he asked if there was an alternative. The crew didn't seem to know. I am sadly old enough to remember the days of BMI Diamond service with a DC9. East Coast train and taxi from now on!

LHR to MIA and FRA to LHR via 747-400 and A319. Nice Staff. I am 1.90m tall and seat comfort and leg room was good. No problems to sleep. Customer relations was very helpful. I would fly with them again!

LHR-CDG return, onboard two A319s. Outbound 5 mins early, inbound 20 mins late. Heathrow T5 is always a pleasure! Staff were accommodating and attentive throughout the 45 minute flight. Seats were great, although legroom was slightly tight. Snacks were brilliant! I will continue to fly British Airways, as their performance onboard is pleasing.

LHR-ATH, 19/12 Club Europe. BA lounges at T5 great as usual. Flew out on a B767 where rows 1-3 were allocated to Business and rows 4 onwards to economy. Therefore, there was no division between classes, which I found poor. Otherwise, the meal was decent and the cabin crew polite and professional. I've always found that medium-haul European flights to Greece, Egypt and Turkey are not adequately covered by the existing European business class product and therefore not worth the cost. There is a distinct need for a better product.

All in all my family are very pleased with the service from BA which my mother uses regularly to fly from Glasgow to London to visit. However on this recent trip we decided that she would need travel assistance on the return journey from Gatwick. The girl on the telephone could not have been more helpful when I organised it and told us that my mother would not be on her own once she left me at the departure gate. We were met by a gentleman who checked my mother in and told her to go to a desk at the departure lounge after she went through security, all said very quickly and she didn't understand any of it. As we were not expecting this, I went to the special assistance desk and asked the woman behind if she could help. I have never in all my days of travelling come across someone on ground staff that was so rude and downright nasty!

IST to LHR in Club Europe. Lovely crew. Lousy product. Our flight was meant to be a homecoming treat, but the seating configuration and level of seat comfort in the 'business' cabin of BA's refurbished 767 operating to Istanbul is really grim. We thought we needed to keep on walking when we first entered the cabin and saw how cramped it was. Seats are rigid in feel, with minimal recline, and this made the flight something to wish away and simply get through. A big disappointment to the whole family. Our earlier connecting flight on Saudia offered more generous leg room and deeper seats - and that was in Guest Class (Economy). Food and wine on BA was undistinguished, and the drop down TV screens with their 'take it or leave it' programming made it feel like a charter flight to Tenerife in the late eighties. Crew members were nice and friendly, but there was almost the sense that they were embarrassed by the lousy product and tried extra hard to make up for it. We wished we could have stayed in the lounge at Ataturk which had more going for it than the front cabin. In short, a waste of money. Inflight experience on Heathrow to Istanbul is nothing like the seductive imagery of the BA website guide to Club Europe, it shares little DNA with Club World, and it is not nearly good enough for a four hour sector.

PHL-LHR. High spot of the journey was the PHL lounge - as always friendly and welcoming and nice meal pre- flight. On board was standard BA lacklustre First. No offer to hang coat, pre-flight drinks offered from a tray of glasses of each drink on a tray. Definitely not a First Class type of presentation. Did not eat as I know that BA on the ground is much better than in the air. Old seat, but I prefer it so no problem there. Very little crew interaction unless asked for - once I was given a bottle for water which I had to go to the galley for, no- one asked again if I wanted a drink. I was not really surprised by any of this experience as it is what I have come to expect. I now generally fly US Airways when going from Philadelphia as their Business Class offers a better experience in all respects for a fraction of the cost.

Was transferred from another airways because of bad weather in Europe to BA059 from Heathrow to Cape Town. BA flight delayed because of problems with the toilets. The problem could not be fixed so we were transferred to another plane that had just arrived from New York. Served drinks while waiting for the transfer. Finally took off at 0.30 and was served supper at about 01.30. The next meal we had was breakfast at 11.30. In my opinion someone forgot to load the lunch at Heathrow for a flight that arrived in Cape Town at 13.20. Not Good! Seats need an overhaul and my safety belt was faulty.

14/12/12, my family and I flew from LHR to Munich 06.55 hrs. It had been many years since I had flown them having lived in Australia for several years, I always flew Asian Airlines. Boarding the flight a grumpy female cabin crew member stood at the rear with her arms folded, yes folded for the entire time we tried to get hand luggage in the overhead lockers. The breakfast snack was egg mayo croissant, no choice. The tea was undrinkable. Return flight wasn't much better.

LHR-GLA-LHR. 2 hours late in both directions due to weather in Europe. That I can accept but a 1 hour wait for baggage at LHR on the return was a bit much (apparently no-one around to of load the aircraft!). I now unfortunately need wheelchair assistance and this was excellent throughout.

LHR - Prague return. Terminal 3 at Heathrow is bad for BA. Check-in area is depressing, fast bag drop was very slow with off-hand service, fast track security was simply a different door to the main security queue. Lounge very nice though and everything on board spot on. Baggage retrieval at Prague really slow. Prague lounge on return is a miserable place with few facilities and bright fluorescent lighting. Once again everything on board very good and bag retrieval very fast at Heathrow. Cannot understand why BA uses T3 especially as you are bussed to and from the flight.

Flew economy LHR to CPT. The rows of seats were so close together that my knees were touching the back of the seat in front of me and I'm only 5'5". Staff unconcerned and didn't seem to want to be there. Return flight delayed 12 hours (overnight) with no reason given and no local telephone numbers operating on the weekend. A phone call to the London customer service number took 30 minutes and yielded no viable assistance. Return flight was ok, with larger space between the rows but will not be flying BA long haul again.

Flew on midnight departure from Rio to London on B777. Left on time despite late arrival of incoming service. Generally good service from all staff with plenty of smiles despite full flight and 2 very noisy babies. Not sure why BA opt to serve hot meal at 1.30 am when most passengers trying to sleep - would seem opportunity to reduce costs and spend money on better food quality at other times. Plenty of drink runs through the night and staff available instead of often disappearing on night flights. All formalities at T5 on return processed quickly which is always impressive.

LHR-JFK-LHR out on 777-300 with new seats and IFE, the seats are a bit harder but I do like the new headrests. There was a small confusion about where to plug headsets in (still on the arm). CC attentive - we were right at the back so only had a choice of pasta or chicken, I chose the pasta (not only was it edible, but very tasty, followed by a chocolate orange dessert). We left and arrived on time. Return on 747-400, it was the early morning flight so it was a choice of full English or fritata - I chose full English, again very nice and came with a fresh fruit dish and yoghurt. I found the seats more comfortable as they were softer. Again departed and arrived on time. The cabin crew were very good on both flights - came round with refreshments often and made both flights enjoyable.

We had many issues on the flights for this trip and in writing BA, received virtually no response whatsoever. Flight from LAX to Heathrow delayed due to an A/C issue but they insisted on keeping us on the ground sweating and without ventilation. Then when our order was taken for dinner, prior to even taking off, we were told they were out of our choice. Offered no apologies or explanation, staff were fine but curt and obviously very annoyed with everyone and the situation. The entertainment system was not working but that was my problem as they offered no solution. The TV was flapping and wouldn't stay in place either. The plane just felt tired and unkempt. We were in the cap of the plane in expensive sleeper seats, but they don't differentiate the level of service. I found it all pretty 2nd class. I've had many experiences with BA in the past and was always impressed, but no longer. Then the return Heathrow to LAX, late again, no excuse, and same situation about entertainment system, I just watched things on my laptop. Wouldn't recommend BA at any class unless it's your only option.

LHR - Vancouver. Business class. Top deck and reverse seating. Difficult to get used to and don't like the intimacy with the passenger facing the other way. During take off and landing and during inflight service it can be quite intimidating as you have no choice but to make eye contact. The privacy screens work well at other times. IVOD okay with good selection but seats and cabin, very old and very tired. Storage in rear facing seats very plentiful. Very difficult to sleep as the seats have little padding left. This configuration needs to be replenished. Crew were very attentive and accommodating.

Choose F class Vancouver to LHR and enjoyed the overall experience. Selected 1A which has ultimate privacy and loads of space. I like the electronic blinds and adjustable mood lighting. Seat very comfortable both upright and flat offering perfect sleep for 6 hours. However was very surprised when boarding that crew did not have all size pyjamas. Was offered Medium, which wasn't going to work. Service brilliant, food very nice and good wine selection. Nothing was too much trouble. Apart from the PJ's, excellent.

LHR-EZE-LHR, Out 24/11/12, return 11/12/12. Good long haul flight experiences (13 hrs) on both out and return. BA has significantly improved its customer experience on this route since we last did it 3 yrs ago. Evening meals very good for World Traveller class. Steak tender and well cooked on return flight! Seat cushions are also better on B777 compared to old B747 although lack of leg space with only 31'' pitch continues to be a problem. LHR T5 also adds value to the customer experience and the overall service level now justifies the price tag of almost £1000 per passenger. Lets hope they maintain the standard.

DAR-LHR on B767. Delayed departure by 90 minutes but informed of this before check-in. Very slow check-in, but once onboard a very impressive 3 meals were served - including sausages and yoghurt for breakfast, London Pride and cranberry juice served (a huge bonus after a year in Tanzania without any real ales), and tasty chicken and rice for dinner. IFE very good and really experienced crew with attention to safety - experienced some bad turbulence and strong crosswinds coming into LHR. Terminal 5 experience a huge plus point although train connection to immigration was slow and packed. I have flown this route on 7 of the different airlines plying this route, and it was noticeable the loyalty that BA is inspiring in passengers to use this route irrespective of the additional cost for the direct flight - especially the many Americans that were transiting through BA with onward connections. Looking forward to my return flight and hope to experience the same standards.

London to São Paulo. Seat selection on upper deck of 747-400 was made at the time of booking. Bag drop at LHR was quick, with no queue. Fast-track security was speedy. I used the airside business lounge but later as I moved to the B gates, I used a business lounge out there too. It would have been more convenient, but the first lounge was not crowded and had all you could need, including a dining section for those who would prefer to eat before boarding and maybe get straight to sleep once airborne. 747 upper deck is my preferred area. Seats are in pairs each side of a single aisle, window seat has 2 or 3 large storage bins beneath the windows. The cabin is one of the quietest zones onboard. Cabin is well staffed, the crew efficient and friendly. After take off pre-dinner drinks served and the dinner service began one hour into the flight. The business of setting up the tables first with table cloths has been given up, we are, however, back to proper cutlery. Meals well prepared and delicious. The seat converts to a fully flat bed and I managed 6 hours sleep, not much padding on the seat and a foam underlay or thick duvet would have been bliss. Breakfast served over quite a lengthy period as people woke up. We arrived on time. Immigration was fast with no queues. Priority baggage arrived first.

LHR-VIE-LHR in Club Europe. Terminal 3 lounge outstanding, think I may even prefer it to T5. The bus transfers are a pain but having a bus reserved for Club passengers on return made a big difference. Service good on the outbound with two crew looking after seven rows of Club, very attentive and friendly and food excellent. Return disappointing, one painfully slow crew steward running the cabin and also having to help passengers with connections due to delay, and the afternoon tea is very tired.

LHR-MUC-LHR. Outbound flight delayed due to weather in Munich. However other carriers to Munich were still able to leave on time. Equipment was a refreshed Airbus, But like a previous flight with BA this year the cabin was showing wear. The headrest came away from the back of the seat and hit me on the shoulder on landing in MUC. Cabin crew recognised the situation but couldn't really do a lot as it was literally as we touched down. Return leg delayed, but aircraft wasn't so full. CC on both legs were well presented and made eye contact etc.

BRU-LHR-BRU, 15/12 - 16/12. Christmas shopping in London. Short and smiley flight both ways. Decent food and drinks. Perfect British service. Only small comment is the lounge in Brussels Airport with no choices of food.

LGW-LAS-LGW in Club World. Gatwick lounge very disappointing and staff at the entrance downright rude. otherwise the experience was good, particularly on the outward flight, with good meals and AVOD and the Club World bed still comfortable and the middle rear-facing pair being very nice for a couple on the overnight return. Crew a bit hit and miss - the more senior ones excellent, others - some with fairly poor English - not showing much in the way of warmth which used to be the norm in Club World.

LHR-CPH. December 2012. Flight BA0818. BA has recently introduced the Boeing 767-300 on this route. As I was looking forward to flying on this large twin-aisle craft, I was rather disappointed by the overall state of the 18 year-old aeroplane used, and the seating in Club Europe; which was less spacious than the more modern Airbus 319 to 321. Apart from that the flight was uneventful, and arrived at Copenhagen airport half- an-hour early. However, the on-board service continues to decline and be inconsistent (sometimes you get a hot towel, sometimes you don't. On some flights the food is good, on others terrible, and I'm not a fussy eater!).

Recently flown LHR-JNB return and LHR-LAX return. Whilst the seat remains very good the service and, in particular, food/wine, remains rather poor. My wife and I were served by different staff on the flight and the difference was remarkable. Cabin crew serving my wife was pleasant, personable and friendly. Person serving me was none of these things; this happened on both flights. Terminal 5 (and the Galleries Lounge) is excellent but the BA product remains pricey for what they deliver.

Flew to Warsaw on 30th Nov, excellent food, served with style and cabin crew were fun and pleasant to talk to. Return flight, we both ate an excellent prawn curry and, again there was excellent service. The lounges in T3 were very comfortable and the bacon rolls were just what you needed on a cold morning! This was a reward flight for flying rather a lot!

Manchester - Santiago de Chile return via Heathrow and Sao Paulo with BA and LAN. Upgraded to business on the overnight legs with BA 747-400. Upper deck seats 62A & 63B, definitely the best part of the plane. Good flights, on-time and attentive cabin staff. Food is ok but nothing too stunning. Flat bed seats are great with good sleep on both legs. T5 experience is excellent although can be busy at times. I used to loathe flying via Heathrow but T5 has completely changed my attitude. Although the 747s are showing signs of age it's still a great aircraft to fly on especially on the upper deck.

Unbelievably poor service. Checked into business class lounge, only to learn as I went to my flight that I had to take a train to another terminal for my gate. The lounge was loud, messy and over crowded. Don't normally care to watch movies but this time I did watch one. Except the movie system was reset no more than six consecutive times because it wasn't working on other seats. Finally I fell asleep, then woke up to start the movie again. Then it was interrupted with a 10 minute British Airways advertisement. Hoping I could see the end before I landed, the "steward" walked by and closed the TV screen without saying a word, then kept walking. This is the service they apparently provide for an $8k business class ticket.

Traveled YUL-LHR-BUD and return. Multiple delays out of Montreal. Equipment looked tired. My entertainment screen had lines on it. Got to BUD 6 hours late and missed my meeting. Return out of BUD delayed over 1 hour due to fog in UK then there were landing delays in LHR. The food on the long haul sections was just appallingly bad: grey steaks and rubber chicken disgusting salads (I do not use the term lightly), rudimentary desserts etc. All of this was accompanied by perfunctory service from the cabin crew. Flight LHR-YUL ran 15 mins ahead of time.

London Heathrow-Abu Dhabi return. Outbound flight packed, but Boeing 777 in good condition. Flight notable for cabin crew. Respectable lunch, no problems in receiving second bottle of wine when requested. IFE not used, but seemed to be working satisfactorily. Toilets kept in pristine condition, which made them pleasant to use, even towards the end of the flight. Return flight departed AUH at usual god-awful hour of the morning. Cabin crew sensibly handed out snack as soon as aircraft airborne to allow passengers to get some sleep. Having not eaten for almost 12 hours, I asked if there was a spare second snack box and was given another with a cheery 'Got loads of them, sir.' Flight only about one-third full, so opportunity to lie across three seats and doze. All in all, an above-average pair of flights.

LHR-FRA-LHR. Outbound flight was fine (almost) on time - were it not from the remote parking at FRA. Lovely breakfast croissant and a smart Olympic Dove A319. Return flight cancelled, but notified by text message and able to rebook for following day. Return flight expectedly 100% full, service brisk and not as good as outbound leg. delayed leaving FRA and again on approach to LHR. No apologies for cancellation, which would have been nice.

Flew LHR-GRU-LHR. 747-400. Service both ways faultless. Crew professional. No problems encountered negotiating T5 as footfall seemed a little lighter this time than other years. Food and beverages on board - no complaints here. Good nights sleep on both trips. 61A outbound. 64A Return leg.

LHR-DOH-BAH-LHR. The LHR experience still very pleasant, a bit crowded sometimes. Lounge great at T5. Nice food and staff very polite. Once on board crew professional, took care of everything at all times with a smile. Club world seat always feel very comfortable and private, specially the window seat. Food better than last year. Departures and arrivals on time. Great experience.

We were flying from Sydney to Singapore on our way back to the UK from Adelaide, and chose to fly with British Airways as they were the cheapest available. The plane was an old Boeing 747-400 which looked as though it might be nearing retirement. We had contacted the airline about reserving extra room for a family member who required more legroom due to a fracture, but as Qantas earlier had no idea of this, we weren't surprised (but annoyed) that they didn't either. Instead they gave them an entire row which we were grateful for, and aside from that the flight ran smoothly. There was a good in flight entertainment system with minimal adverts, and as we were at the front of our part of the cabin, we had extra legroom. The only other problem was that the audio of the in flight entertainment was often inaudible over the engines.

Flew SYD-SIN. Originally booked economy but my family was upgraded to business. Check in great, boarding was fast, got a lie flat bed on the 777-200. Legroom was plentiful and the food really tasty. IFE was great with wide selection of films and games. The 777 also had a snack bar so I never got hungry or thirsty. Cabin crew were polite and attentive.

 
Earlier comments for BRITISH AIRWAYS have been archived (ie. prior to the date of last comment above).

If you experience any problems submitting comments on the above link, please use our general   Feedback Page